Monday, December 9, 2019

Insta Scoop: Jason Abalos and Vickie Rushton Call Out PAL for Damaged and Lost Luggage and Delayed Response to Complaint, Airline Responds



Images courtesy of Instagram: thejasonabalos


Images courtesy of Instagram: vimrushton

88 comments:

  1. Pag ordinary citizen yun may ari ng rimowa, papalitan din kaya ng PAL?🌝🌝🌝

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    1. Parang nagamit sa isang action scene ng isang Hollywood movie yung bagahe nila....

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    2. True. Pag artista aksyon agad eh, noh?

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    3. Malamang hindi. Nakaka asar yang PAL na yan. Flagship airline pa natin yan ha? Mga Walang pakialam sa customer service. Mga Walang pakialam sa mga pasahero nilang kapwa Pilipino.

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    4. Dapat may standard compensation sila para di naman lugi yung mga murang bagahe. Of course if expensive like Rimowa dapat mas mahal ng onti.

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    5. Probably not. This happened to my sister and she was really frustrated. Ni let go na lang instead mainis and mastress lalo dealing with PAL. See if hindi pa sa IG pinost and I think verified account kaya yan binibigyan attention right away.

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    6. There is certain amount that you can claim for damaged luggage max of 2.5K USD, not enough to replace a Rimowa luggage unless my separate insurance sila for this brand.
      I guess, iba pa rin talaga ang treatment if sikat. ☹️

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  2. I think someone wants to steal somthing from their bag. But knowing na dahil mga damit Lang, ndi nlang tnuloy. My gosh! Super obvious na gusto nila nkawan.

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    1. Nope. It was a test kung matibay talaga ang brand.

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    2. 1:31 it failed the test....next time gulong ng kotse ang gawing luggage at mahirap masira yun kahit mahulog sa eroplano sa taas na 30,000ft.

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    3. 2:05 oh, vaks, great idea yan ha. Kaya lang mabigat ang gulong.

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  3. So, hindi ba nag sync ang emails sa phone ni Vickie?

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  4. Its either merong me anger management sa mga baggage personnel or nagkagulo na naman ang Avengers.

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    Replies
    1. Hooy yung comment na to hahaha kainis natawa ako sa Avengers

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    2. Para kasing naihampas ni Hulk ke Thor

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  5. Ganyan nangyari sa kakilala ko. Nasira luggage, nilagyan lang ng tape. Hindi man lang pinalitan, "OFW" lang kasi siguro. Hindi celeb.

    First time OFW sya, yun yung 1st time nya bumalik ng Pinas. Hindi daw nya kasi alam gagawin.

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    1. IF THIS HAPPENS WHEN YOU ARRIVE IN THE ARRIVE, GO DIRECTLY TO THE AIRLINE'S OFFICE OR BOOTH OR COUNTER AND REPORT IT.

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    2. Baka naman hindi siya nag report? Happened to me too at inasikaso naman nila.

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  6. Kaya sayang sa pera lang yun bumili ng mamahalin na luggage. Dahil kahit gano pa kamahal, mayuyupi lang din naman pala

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    1. troth ang daming nagkalat s fb n mga videos n hinahagis-hagis lng ung mga luggage

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    2. Korek! But that does not mean basta mura bibilhin na. Kilatisin din mabuti at wag mag rely sa price. Expensive does not always mean durability. Hinahagis lang ang mga maleta dahil kelangan mailabas agad (syempre kung matagal ang labas Magwawala ang mga pasahero).

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    3. Korek kaya ako when I bought to luggages in 2011 when I left pinas for the US, I’ve never changed them because first of all I’ve grown to love them and I know that it’s useless to buy another luggage knowing that it will be ruined by careless strikesoil individuals who don’t care not value other people’s belongings hehe

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    4. Lol, akin nman sale lang sa mall at nung ginamit ko for the first time bagong bago pa pagdating kong Eu jusko parang pinampunas sa tire na may asete. Ang dmi but di nman nasira. 😂

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    5. I agree. Had 2 unpleasant encounters with PAL FA’s in the past. Kaya every time I go abroad, I fly with ANA or JAL. Japanese people knows what customer service is.

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  7. Lol. PAL is a joke. The flight attendants are rude. As much as possible, I'll pay a little extra nalang kaysa ma stress ako sa pal.

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    Replies
    1. Mas maigi ang attitude nila when they're serving foreigners. Pag sa mga Pinoy, may kasamang irap.

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    2. Yeah dapat mag proper training sila sa mga personnel nila... naka experience din ako ng rude na flight attendant ng PAL lalo na yung mga medyo may edad na cabin crew nila iba treatment nila sa mga foreign passengers kumpara sa amin na “ofw lang”.

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    3. 1:27 - THIS IS SOMEHOW TRUE. I WAS FLYING FROM NYC TO MANILA AND AN OLD FA WAS SO RUDE TO A PASSENGER WITH A BABY.

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    4. True yan! When we went to japan early this year, we boarded PAL and mind you then stupid fat flight attendant wanted to take my sister’s food plate when she’s not yet done. Tinignan ko ng masama yung alila ng eroplano kaya umalis!

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    5. Chos. Di mo pa nga naranasan sumakay ng eroplano.

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    6. Agree, most FAs are rude... they show irritation if you call them or ask for assistance

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    7. 9:09am Alila ng eroplano talaga, mas strikesoil ka pa pala sa baggage handlers.

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    8. hoy 9:09 maka “alila ng eroplano” ka, wag mo i generalize lahat kaming mga FA!! also, wag mag body shame. kadiri ka.

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    9. 1039 wla akong paki kung irapan man ako pag may gusto ako. Hello, trabaho nila yan. Smile ka lang para lalo mainis. As long as binibigay gusto ko malinis, ok na. Maski namn kasi saan may masasamang ugali. 🤣

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  8. ang daming lokong ganyan sa airport, di na nahiya kahit me nakakakita kung ibato, ibagsak, ihagis ung bag ganun-ganun na lang. kung mumurahin ung bag mo wasak ang abot non.

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    1. oo nga may napanuod aq s fb iniitsa-itsa lang kulang n lng sunugin nlang nla, wala bng rule about s pag handle ng luggage aside from fragile? sayang nmn ung mga luggage n mamahalin malamang naginvest dn ung mga tao pra may protection s mga gamit nla d pra mag brag

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  9. kaya nakakatakot magcheck-in minsan e, either mawala bag mo o manakawan ka. at totoong poor customer service pa yang mga nasa airline industry.

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  10. Dapat kasi sa O shopping kayo bumili ng maleta.
    With different sizes and colors pa.
    At tsak na matibay dahil hinataw ng maso.

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    Replies
    1. Hindi naman kasi Mjolnir ginamit dun kaya mukhang matibay.

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    2. kung like nila rimowa choice nila yun.
      hindi naman nila akalain na magging ganyan ang pag handle. kahit ano pa brand ng luggage mo kung na mishandle ganyan mangyayari. kung ikaw choice mo o shopping wag mo idamay ibang tao

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    3. 1:49 Di umubra joke mo kay auntie 2:14. Lol.

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    4. Natawa naman ako sa hinataw haha cavitena ka ateng?

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    5. 2:14 Lighten up, joke lang naman no. O o o shoppiiiing lol

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  11. Pwede yan ireport sa airport check your airline for compensation for damaged or lost luggage. Mag fill up ng form and in a week or two may compensation comparable to your luggage that was damaged.

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    1. Pero grabe ha. Diba supposedly matibay yung Rimowa? Bat andaling masira. Yung kay Luis ganyan din issue dati

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  12. Kala ko naman matibay ang rimowa, sobrang mahal eh.
    Pero grabe talaga mga cargo loaders dyan sa airport, hinahagis hagis lang ang mga bagahe. Kaya iwas check-in na din ako as much as possible.

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    Replies
    1. Haaay. Kaya small rimowa lang akin, pang handcarry. Di ko gusto icheck-in talaga, mas gugustuhin ko pang duffel bags lang icheck-in para walang ganitong issue.

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  13. Yung ibang ordinary citizens na nakaranas nito walang nagawa kasi di naman umaaksyon ang airlines, buti pa sa celebrity naaaksyunan!

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  14. Taray nga mga PA eh panget pa customer service. Tuwing nag pafly via pal parents ko laging may nawawala. Pati toothpaste at shampoo di pinalampas😂😂😂. Buti pa korean air mas accommodating sila. Hassle lang talaga stop over

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  15. Si vickie tlga magcompose ng msg parang di nag ms. U

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    Replies
    1. Hindi naman talaga sya nagMs.U anobaaaa

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    2. e ano naman? basta naiintindihan

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    3. di nmn tlga sya nag ms u

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  16. Nangyari na rin sa amin yan. Pero binayaran ng KLM Airlines Kung magkano amount ng 3 luggage namin. Depende din siguro sa airline.

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  17. Nangyari ito sa akin but ibang airline nga lang no more keme keme sila they got Me a new luggage and kinuha nila yung damage ko na bagahe. And Yes, rimowa din ang palit. Pumunta din ako sa rimowa . La lang share ko lang.

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    Replies
    1. aling vicky paki basa po ito

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    2. Ako rin bakz. Hawk nanam yung baggage ko pinalitan din nila may tag pa ng SM.

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    3. @ 2:32 AM - which airline ito? We should fly this airline instead

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  18. Rimowa din maleta ko almost 6 years na sa akin Or more pero hinde ko pa ito na encounter nayupi maleta. Gulong lang nawala sa akin I was in abroad .. Immediately Went to the nearest rimowa inayos Nila agad at pinalitan at no cost since nasa under warranty pa ako that time. What I like about rimowa is their Service kahit nasa abroad ka maayos nila problema ng maleta mo as long as dala mo warranty

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  19. Hmmm, I avoid pal as much as possible. They are so disorganized, slow, cheap and rude.

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  20. Ilang beses ko naranasan na sa Manila bound Lang nasisira ang Rimowa luggage. Protip sa NAIA, wag ilagay ang Fragile sticker, Mas napagtitripan. 100% nangyari sakin na kapag may fragile sticker ang luggage ko dun PA nasisira. It's not about whether or not matibay ang maleta, Yung luggage handling talaga sa NAIA ang may problem. Parang may inggit ang paghahandle NG mga bagahe, sinasadyang ibalibag.

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  21. Hindi ba dapat matibay ang Rimowa? Dapat ata sa luggage company mag reklamo.

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  22. That why I don’t buy expensive luggage. They just throw that especially a big luggage Throw what ever they want.

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  23. Masakit sabihin ang TOTOO ang PAL at ibang establishments sa PI POOR customer service.

    Ang customer pa magpakumbaba at parang utang na loob na sumakay sa PAL
    Ayus ayusin nyo trabaho 2020 na!!!

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  24. Rimowa quality obviously is not durable enough. Oh well. I guess its not about the brand anymore.

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    Replies
    1. True and dahil mahal siya, kelangan mo pang alagaan. Special care chuva. Own the luggage, down let the luggage own you for the sake of being called sosyal.

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  25. International flight ba sila? Feeling ko baka pwedeng hindi kasalanan ng airline yan. Hindi naman parating Filipino crew ang tagalagay ng luggages sa eroplano esp if international.

    If you have watched bad behaviors of personnel handling luggages maiinis ka talaga.

    Mas maganda pa gumamit ng mga old style na luggage kesa yung bakal or plastic kasi malakinang chance na masira or mayupi dahil sa handling sa mga luggages.

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    Replies
    1. Galing sila Japan . I don’t think si Japan may kasalanan niyan. Maayos sila mag handle ng bagahe. Sa Manila yan nangyari

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    2. Maayos amg handle ng bagahe ang Japan, baks. Even the limousine bus sa airport yung bus attendant talagang maayos ang pag handle sa mga bagahe.

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    3. TRUE COZ MY HUSBAND WORKS IN AMERICAN AIRLINES, YONG MGA
      CREW, HAGIS NG HAGIS LNG NG MALETA. KAYA SABI NYA DONT BOTHER TO BUY EXPENSIVE LUGGAGES THOUGH SA AIRPORT SSA JAPAN
      ENDI BUT STILL, KAHIT AIRPORT PA SA JAPAN IF AIRLINES IBA, IBA PA DIN SERVICE KC MINSAN OUTSOURCE ANG STAFF NILA SA BAGGAGE COUNTER/

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  26. We have 5 Rimowas and so far, so good. Grabeh pagka yupi nito, panoi kaya hinandle ng taga PAL. Ang bilis ha, sana all, di lang pag celebrity and nag call out.

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  27. Same ng nangyari samin last Friday. Galing kami Japan. To think na connecting flight kami from Narita to Kansai, twice naisakay sa eroplano ung baggage namin doon, walang ni isang gasgas. Pagdating dito sa Pilipinas, basag yung belt at yung harap ng maleta namin. Hinayaan na lang namin kasi di naman Rimowa yung maleta namin at di kamahalan saka baka mahassle pa kami at lalong maistress. Nakakairita mga tao dito sobrang barubal magtrabaho. Kaya di tayo umaasenso. Haay.

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    1. Tama ka. Nakaka frustrate ang mga pinoy. Yun bang may kasamang inggit ata at pagdadabog ang pag handle nila ng luggages? Nag chi-chismisan pa yung iba sa check in area. What’s even funny pa is that nakalusot ako sa security na may dalang juice sa handbag ko. Pero nong sa NAIA na at babyahe na ko sa province, pilit kinukuha yung lemon drink ko . It’s either that or inumin ko na agad. I was confused kasi sa ibang bansa nga nakakalusot ako.

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  28. Go to Rimowa Boutique. They will just replace it. No questions asked. Done this more than 5 times na. Its a waste of time to argue with airlines. Compensation is not even gonna be worth it.

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  29. Nung Bumili lang ako ng cheapipay luggage sa divisoria worth 1k. first time ko ginamit when I went to singapore, Ayun, Paglabas ng baggage conveyor, Putol na ang handle, basag basag and wala na isang gulong. Binayaran naman ng airline ng 1k din.. funny lang talaga. di na ko umulit. sa mall na ko bumili nung next luggage ko. so far, naka 2 travel abroads na ko buo padin naman. haha

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  30. Been with different airlines, with PAL i had the worse experience. Not only that they overcharge on excess weight, they only have two restrooms for almost 300 passengers in a 4 hour flight to japan. It is rediculous, having the Philippines name on this airline with bad service :(

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    1. Yuck. My gosh! Baks, cr pa nman pinakaimportante sa akin. 🤮

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    2. Worse case scenario na you need to go #2 tapos ang haba pa ng pila. Also paano ang mga bata at matatanda who can no longer hold their pee. Naisip ba nila yun? Nakita ko rin sa Japan how they handle the luggages, extra careful sila.

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    3. Uy te, meron pang 2 sa pinakalikod ng eroplano. Di ka nagtanong? Meron din 2 sa bandang harap. Sa gitna lang ba nakita mo?

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  31. kaya di din maganda bibili ka ng rimowa na ipapasok sa cargo...alam na ng mga taga baggage kung ano yung pwedeng may mahal na laman

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  32. Sa Manila yan nangyari For sure. Sobrang sinadya yan! Ang cathay pacific pag nak rimowa ka may special handling sila. Ma pa economy Or business Class ka

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  33. Mapa rimowa man o hinde maleta mo. Magagasgasan talaga siya at given yun. Pero yung obvious na sisirain mo ang maleta mo at you don’t handle it with care ibang usapan na yun. Pag may damage no more question ASk palitan ng PAL dapat yan!

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  34. my luggage is only Kamiliant pero may luggage cover nakasakay na sa Thai airways, SG airline, ANA, CAthay at Emirates walang gasgas choose the best airline.

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  35. Sa PAL and Naia ang problema. Walang factor ang brand ng luggage.

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    Replies
    1. KAHIT DITO SA DALLAS HAGIS LNG NILA..

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  36. hihimatayin ako s price ng rimowa in dollar rate, i will not buy eh 3k to 5k na luggage pra lng ibalibag ng mga crew.

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  37. if you are a frequent traveler you know that luggages will be handled in different degrees unless you ask the ground staff upon check in that its tagged as "fragile" but sometimes even its tagged as fragile things like this still happen. If you are not ready to have your expensive luggage which promise to withstand the test of durability to handle all the manual or automatic processes done in the airport. Don't use it. No point to baby it and ask PAL for compensation.FYI you Luggage has international warranty use it!! It is there for a reason and stop using your stint as a celebrity to have an "etitlement" for replacement or compensation!!

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