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Wednesday, December 31, 2014

Not Living Up to the Agreement

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In recent years, showbusiness has seen the rise in the hiring of stylists to assure that a celebrity will not have to worry about what to wear and how to look in his/her guestings, photoshoots, and appearances. When celebrities are praised for their taste and appearance, the stylist sometimes gets part credit. Thus, some stylists have become as famous as some of their clients, which translates to gaining a reputation and good business on their part. With a good name and the roster of celebrity clients, a high profile stylist can easily gain the trust of designers, clothing brands, accessory suppliers, among others.

Unfortunately, not all stylists have lived up to their reputation and to their end of the bargain. When fashion designer (FD) entrusted his gown to noted stylist (NS), FD did not realize that NS would take him and his reputation for granted. NS borrowed a gown from FD for the concert of most-talked about performer (MP). NS promised to pay FD for the gown, and the waiting began. The concert was over and so much has happened between then and now, and still, no word was heard from NS.

When MP contacted FD to borrow a gown for her big hosting event, FD turned her down. FD told MP that the gown she used for her shows, was neither paid nor returned. Embarrassed, MP had no recourse, as she did not know what transpired between FD and NS. Even if MP might have had her faux pas in the past, she has never been known to be in any incident that would question her word of honor, especially when dealing with her sponsors and high profile persons.

Then, from out of the blue, FD received a call from NS, but he did not bother with the call. It was not so much of the money that FD was after, as he would not have mind if NS only returned the gown after MP's event. It was the lack of respect that NS that disappointed FD. Another incident that showed how much NS disrespects designers was when she returned a gown a young actress used in a network’s big formal event. The gown was sent through a friend - bundled in a paper bag.

As NS dabbles in the high profile social circles, such behavior tarnishes her reputation. The question is if she could do that to FD, what more for the lesser-known designers and suppliers? What if her clients actually paid for the use of gowns, but payment never reached the designers? Then, that would be worse. 

The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow. – William Pollard

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Hairshaft Salon's Fred Penales Responds to Client Marielle Uy's Complaint

Hello Fashion Pulis!

This is Fred Penales, owner and signature stylist of Hairshaft Salon. I would like to give our side on the recent incident regarding your recent post: LETTER FROM A READER: Hairshaft Salon Burns and Damages Customer’s Eyebrows.  This was how it started:

DECEMBER 13, 2014 (around 7:30pm)

Marielle Uy went to the salon and availed of the ff. services:





We finished around at 11:30pm. Since we wanted to give her the best experience Hairshaft has to offer, I decided, as I’ve done creatively with most of my clients, to extend our services to include eyebrow threading and color FREE OF CHARGE. Yes she hesitated at first, but since I personally believe that coloring her eyebrows and threading it would greatly compliment her new hair color and will make her look prettier (as I wanted her to look perfect.)I have done this with good intention, and best interest at heart. In the end she agreed.

The next day, she vibered me saying she had an allergic reaction. And for the record, my reply was not as simple as "SORRY” as she stated on her letter to you.



We have discussed and I offered her possible remedies and services I could offer her regarding the incident including FREE hair treatment and make up (Since she mentioned she’ll be attending future events) I also offered her that we are willing to shoulder any of her dermatological treatment and expenses. And this was not just to appease her, I was very much willing and concerned for what happened to her, as a matter of fact the conversation regarding the derma treatment came up five (5) times. But she was unwilling to cooperate.

After 2days, December 16. She vibered me again saying her eyebrow was burned, which I took as a surprise. Since burn is different from allergic reaction. I did not burn her eyebrows. We have used the same eyebrow colorant  for all clients, celebrities or not, but this was the first time that this has happened. No one in all the years that Hairshaft was in operation had the colorant ‘burned’ any of our clients. I can only assume that this is an allergic reaction. 

These pictures were taken after her treatment including her eyebrow color and threading:

The only complaint I had from her was the itchiness which is a common reaction for most of the clients which also includes reddening. Itching and reddening are very much different from burning. The burn was not instantaneous as shown in the picture, which further strengthened  my belief that it was in fact an allergic reaction rather than an accidental burn as her letter was insinuating.

This is an unfortunate incident that no one wanted to happen, she went back personally to our salon unannounced last December 18, 2014. I asked how she was doing and asked her the receipts of her derma expenses and treatments. Sadly she declined to provide me with her doctor’s receipts stating, "WAG NA, TREATMENT NA LANG OKAY  NA NAMAN EYEBROW KO." I even asked her if she had a problem with her hair. She replied "OKAY ANG HAIR COLOR KO HAPPY NAMAN AKO." And again for the record, she availed of my offer of a free complimentary hair treatment that day. I was under the impression that we had a mutual  understanding and already ironed out the issues since she refused my offer for us to shoulder her derma expenses and we've already given and she accepted/availed of the free services that we agreed on. (I also offered that she can come back for another  free hair treatment and free roots retouch hair coloring)

It turned out that she was still not happy and she wanted more - and she is now demanding a 50% refund on her total bill.  Yes, this is unfortunate but what happened was not intentional and as she stated on her letter - her hair was not the problem:

We are willing to shoulder the bills for the damaged eyebrows, all in good faith, but the amount she paid was for her hair makeover. The eyebrow color  and threading were FREE OF CHARGE since she asked for a discount the first day she visited to have her hair done in the salon. 

We refused to bow down to her demand of a 50% refund, not because of the cost, as we have stated we are wholeheartedly willing to shoulder any derma/doctor’s expenses and treatment she will incur but because of the principle that we refuse to give in to any sort of cyber- bullying to break us and extort/demand from us. We are willing to face the issue but her bill was for her hair treatment which I can confidently say  and which she herself admitted that we did more than what she expected.

We have always strived to give our clients the best possible hair care. People can slander us, destroy us or jump into the hate bandwagon since we are the victim of unjust sensationalism. We have made Hairshaft on strong foundation, through years of clients’ love, care and the commitment to give them the best service that they deserve. Client’s satisfaction is the utmost importance to us and no matter how much mud they will throw at us, our track record will speak for itself.

We are still willing to make it right for Marielle and ready to have another talk with her on this matter and hopefully it can be resolved amicably. We are saddened with this incident, and in all humility,  we apologize.


Regarding the instagram account unfollowing her, we have received a warning from instagram that we are reaching the maximum number of FOLLOWING, I have asked my marketing team to unfollow people randomly, it is very hard to track who the clients are specially since the marketing team is not in the salon personally meeting the clients, It was never intentional, the result is not that we are discriminating her but because of our recent social media duty to adhere to instagram’s policy.

Thank you and happy new year to everybody! GOD BLESS US ALL!

Note: Letter Edited for Brevity

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Letter from a Reader: Hairshaft Salon Burns and Damages Customer's Eyebrows

Dear Fashion PULIS,

Hi FP! Marielle Uy here. I just want to share with you what happened to me. 

December 13, 2014 I vibered Fred Penales, owner of Hairshaft Salon asking for a quotation for hair services for my hair ( Brazilian Blowout + color). I sent him a recent photo of my hair and he quoted a price for the length of my hair - Php 6,500 for the Brazilian Blowout and for the color, it was from Php7,000 -10,000 - bringing to a total of more or less Php16,500. 

I told him that I would think about it first. He replied that he would give me a discount on my total bill. I was convinced,  so I went to Hairshaft Salon in Podium at 7pm and had my hair done. Fred Penales bleached my hair outright without first informing me if I wanted it and told me that it was not a bleaching powder but a very mild lightening cream only, so okay i couldn't do anything as it was there on my hair already. 

At around 11pm, my hair was done and I liked it a lot. But since the color of my hair was very light, Fred told me that I should dye my eyebrows too, but I told him maybe next time, but he insisted, saying he really wanted to dye it because he said he wanted me to look great. Again I agreed and had my eyebrows fixed. I was not sure what brand they used but it was so painful and itchy, I asked them to remove it immediately.  

After it was removed, Fred told me that he would remove the excess hair and I said it was painful already and I didn't want him to touch it anymore. But again he insisted, saying that he would just thread the excess hair. After the threading, my eyebrows became  reddish already. He then sprayed alcohol and told me it was fine and by the next day, it would be back to normal. I was kind of confused and scared at that time.  

When I went to the counter to pay, I was shocked to see my bill became Php24,000!! I was expecting it to be less than Php20,000 since Fred promised me a discount earlier. But he said that my discount would be for the eyebrows done and my total became Php 23,490?  I asked the cashier if I could have the breakdown because honestly, I couldn't understand what was written there, everything was abbreviated. The cashier told me that it was their copy. So I just asked for an OR (official receipt) which they  gave, but there was still no breakdown of services done on me. 

When I got home, my Mom noticed my brows - she said it was like "nabalatan" already. I was so sad because I had two (2) parties to attend to. I thought it was just a stain because of the color. Dec 14, I vibered Fred and complained about my brows and sent him the pictures but he only replied, "Sorry." 

The pain and itchiness were already bothering me, so I  went to a dermatologist and found out that it was actually a burn! Fred Penales, the owner of Hairshaft Salon burned my brows! I was so devastated and stressed, having had to forego my scheduled holiday events. Some parts of my scalp were also burned,  I told Fred about it and he said that he would give me a hair treatment and a free make up. I was so angry I told him to give me a refund - at least half of the amount I paid for all the damage and stress he caused me. I also told him that I didn't want a free treatment, and that I'm not allowed to put make up on because the burns still fresh but he didn't reply anymore. 

I kept on calling him but there was no answer. Until one day, I texted him that if he would still ignore me, I will consult with my lawyer, then he replied, " I already told you what i can do," (which was a free treatment for my hair and make up ). Why would he insist on a free treatment for my hair and make up when the my hair was not the problem, but my brows that he burned!

According to my doctor the one that that Fred used on my brows was bleaching cream, which Fred claimed was mild. But my doctor said that if it was really mild, it wouldn't have burned my skin, and that it would have a scar and scab when it heals and it really bothered me. Imagine having to pay Php 23,000+ only to look and be damaged like that?!

This horrifying experience I have surely taught me a valuable lesson and I want to share it with your readers, FP.  Please know that if you already have a trusted salon and hairstylist, stick to them and don't bother to try anywhere else that you're not sure of. 

In my case, I was lured by Fred's Hairshaft Salon and their instagram photos and their price,  I thought it was worth a try. I think they have more than 5 instagram accounts where they have a lot of followers - Fredified, hairshaftfred, hairshaftmiguel, hairshaftmiguelized, hairshaft mitch, miguelized and a lot more. They all followed me on Instagram but ever since I complained, they all unfollowed me. Hope you could help me share this experience with your readers. 

Thank you so much & more power to you, FP! 

Fashion PULIS is open for Hairshaft to air its side of the story. Please get in touch with Fashion PULIS thru:

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Disclaimer: The sentiments of the letter sender do not reflect the views and opinions of Fashion PULIS. The comments of the readers do not reflect the views and opinions of Fashion PULIS.

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Debris, Bodies Found in Suspected AirAsia Crash Site

DEVASTATING NEWS. Family members of passengers onboard the missing Malaysian air carrier AirAsia flight QZ8501 react after watching news reports showing an unidentified body floating in the Java sea, inside the crisis-centre set up at Juanda International Airport in Surabaya on December 30, 2014. 
Photo by Manan Vatsyayana/AFP


The hunt for a missing AirAsia passenger plane appeared at an end on Tuesday, December 30, as wreckage and bodies were spotted at sea off Indonesia, prompting raw scenes of emotion from sobbing relatives of the 162 people aboard.

The Airbus A320-200 disappeared en route from Indonesia's second largest city Surabaya to Singapore during a storm early Sunday.

All indications now are that it crashed in the Java Sea southwest of the island of Borneo, with debris including an exit door, a blue suitcase and bodies retrieved from the area.

An air force plane saw a "shadow" on the seabed believed to be that of the missing Flight QZ8501, National Search and Rescue Agency chief Bambang Soelistyo told a news conference in Jakarta.

Relatives of the missing hugged each other and burst into tears in Surabaya as they watched footage of one body floating in the sea on a television feed of Soelistyo's press conference.

Later Tuesday the search chief said just three bodies had been recovered so far, after another official said 40 had been found.

Navy spokesman Manahan Simorangkir told Agence France-Presse earlier that according to naval radio a warship had recovered more than 40 bodies from the sea. But he later said that report was a miscommunication by his staff.

'I cannot bring him back to life'

AirAsia's flamboyant chief executive Tony Fernandes expressed his grief over the first fatal incident to hit the region's biggest budget airline.

"My heart is filled with sadness for all the families involved in QZ 8501," Fernandes said on Twitter, before rushing to Surabaya.

Initial news of the debris dimmed the faint hopes of relatives.

"If that news is true, what can I do? I cannot bring him back to life," said Dwijanto, 60, whose son was on the plane along with five colleagues.

"My heart will be totally crushed if it's true. I will lose a son," he said.

PLANE DEBRIS? This aerial view taken from an Indonesian search and rescue aircraft over the Java Sea shows floating debris spotted in the same area as other items being investigated by Indonesian authorities as possible objects from missing AirAsia flight QZ8501 on December 30, 2014. 
Photo by Bay Ismoyo/AFP

Search chief Soelistyo said all efforts were now being concentrated on the location where the "shadow" and debris had been found, around 160 kilometres (100 miles) southwest of the town of Pangkalan Bun in Central Kalimantan on Borneo island.

The town has the nearest airstrip and is not far from the plane's last known position.

President Joko Widodo praised the search teams and said three warships were heading to the location.

"Tomorrow there will be a massive search by the ships and helicopters," he said after flying over the area and visiting Pangkalan Bun.

"I would like to thank our close friends, the countries who have helped the search from Singapore, Malaysia and Australia," he said.

"And for the families of the passengers and crew, I also feel the loss from this tragedy and we all pray for the families to be given fortitude and strength to face this tragedy," he said at a brief appearance in Surabaya between meeting relatives.

Items resembling an emergency slide, plane door and other objects were spotted during an aerial search on December 30 for the missing AirAsia plane, according to information from the flight on which AFP was aboard. 
Photo by Bay Ismoyo/AFP

Indonesian officials had already been preparing relatives for the worst, with Soelistyo saying Monday it was likely the plane was at "the bottom of the sea", based on its estimated position.

The aircraft lost contact early on Sunday about 40 minutes after takeoff, after the crew requested a change of flight plan due to stormy weather, in the third crisis for a Malaysian carrier this year.

In his last communication, the pilot said he wanted to avoid a menacing storm system. Then all contact was lost.

Before take-off the pilot had asked for permission to fly at a higher level to avoid the storm but his request was not approved due to heavy traffic on the popular route, according to AirNav, Indonesia's flight navigation service.

In his final communication, the pilot asked to alter his course and repeated his original request to ascend to avoid the bad weather.

"The pilot requested to air traffic controllers to deviate to the left side due to bad weather, which was immediately approved," AirNav safety director Wisnu Darjono told Agence France-Presse.

"After a few seconds the pilot requested to ascend from 32,000 to 38,000 feet but could not be immediately approved as some planes were flying above it at that time," he said.

That was the last communication.

"Two to three minutes later when the controller was going to give a clearance to a level of 34,000, the plane did not give any response," Darjono said.

Photo by Bay Ismoyo/AFP

International response

China, which had 152 citizens on board Malaysia Airlines MH370 which vanished in March, offered to send a frigate and military aircraft to help with the search.

The missing plane was operated by AirAsia Indonesia, a unit of Malaysian-based AirAsia which dominates Southeast Asia's booming low-cost airline market. Of the 162 passengers and crew, 155 were Indonesian.

The crash comes at the end of a disastrous year for Malaysian aviation.

Flight MH370 disappeared while flying from Kuala Lumpur to Beijing with 239 passengers and crew, and in July another Malaysia Airlines flight -- MH17 -- was shot down over unrest-hit Ukraine, killing all 298 on board. 

Tuesday, December 30, 2014

Making A Futile Scene

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Many showbiz personalities took advantage of the holiday break to take a breather from their work and other commitments. Some celebrities opted to go to beaches up north and down south, or to Baguio. A handful went abroad to visit their families or just to have a change of scenery. Mostly, they just rested from the craziness of the industry and recharge for 2015.

While everything seemed quiet and no scandal hogged the headlines, an incident happened a couple of weeks ago when Married Host Actress (HA) was about to leave for her vacation abroad. HA was traveling with the child of her Popular Partner (PP) when they were stopped from leaving. Naturally, even if the child was not hers biologically, HA, as the stepmother, made a scene at the airport to protest the incident. However, her effort was futile. Allegedly, the child was not allowed to leave for undisclosed reasons, but HA was allowed to leave at that point.

One has to admire the devotion that HA is giving to her marriage with PP. Although at the onset of their relationship, the couple was met with cynicism and doubt from the public and even their family, they proved their critics wrong. PP was true to his word and married HA. Eventually, HA earned the respect of his kids and kin. At one point, HA was even instrumental at arranging a significant meeting with PP and someone very dear to his heart.

Although they spent the holidays apart, HA and PP are going strong and missing each other based on their postings in the social network. As to why PP was not with HA, his present has to atone for his past misdemeanors, unfortunately.

Certainly, if you look at human behavior around the world, you have to admit that we can be very aggressive. – Jane Goodall

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ABS-CBN Pulls Out ‘No Race No Religion’ Papal Shirts from Online Shop

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Television network ABS-CBN has pulled out one of the papal merchandise that they are selling in anticipation of the visit of Pope Francis in January next year.

The move came after Archbishop Socrates Villegas, president of the Catholic Bishops Conference of the Philippines, on Monday warned the public against buying shirts and merchandise bearing messages supposed to have been made by the pope.

“It is definitely misleading and erroneous,” Villegas said in a statement posted in CBCP News.

In a report from ABS-CBN, Bong Osorio, spokesman of the company, said the shirts bearing “No Race, No Religion” words were not meant to deceive the public regarding Pope Francis’ message of openness.

“ABS-CBN assures the public that there was no intent to deceive or mislead the public through the commemorative shirt that carry statements inspired by Pope Francis’ message of love, openness, and humility,” Osorio said.

“We apologize if a particular statement shirt offended anyone. We are pulling out the item from our online shop and all retail partner stores,” Osorio added.

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