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Monday, January 9, 2012

Letter from a Reader: Not an Amiable Place

Image courtesy of www.inquisitr.com

Dear Fashion PULIS,

Let me share our unfortunate incident in paradise with you and your readers. I hope this serves as a warning to all your readers.

Upon arrival, our group saw a placard having the name of the guests held by the driver of this resort. The group was informed that the transfer was part of our package and that we should ride with him. The group cancelled its pre-arranged booking with a certain transport company and opted for a more comfortable ride with the resort driver. The European owner even went to pick up the group at the jetty port.

While asking the front desk about additional charges for transfers to Kalibo en route to Manila, the European owner told the group to pay for the earlier transfers. To cut the long story short, the resort staff made a mistake and even apologized over the phone and sent the organizer of the group an apology letter stating that they will waive all transport fees due to the miscommunication.

At the end of the trip, after settling the bill consisting of accomodation, food, massages, bar expenses, etc.- which amounted to more than 300,000 pesos, the owner demanded the group to pay the one way transfers amounting to less than 10,000 pesos. After a long, heated argument, explaining to him that it was his transport staffs fault, he let the group leave his resort right away. Pointing to the door, he said, "Thank you for cheating me a few thousands" the European owner said in front of his staff, other guests, and the kids.

The group gave them good business and he opted to be rude and unprofessional to his customers. By the way, he also reprimanded the kids for running around the beach with the resort's beach towels. We also noticed that he seemed friendlier to his American and European guests. Call it discrimination?

Lastly, 5 people in our group were food poisoned after eating in this resort's restaurant. How bad can it get?

Yours truly,
Ann C.

110 comments:

  1. It would be nice if you could tell us which resort you went to.

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  2. grabe! ano bang resort to? antinde naman nug may ari!

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  3. Where's this resort? I'm planning to go home this summer with my British husband for a beach holiday. Please let me know its name so we won't be the next victim. Thanks x

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  4. madali lang eto, i-google lang lahat ng resorts and hotels in boracay then look for resort or hotel bearing the initials A and P..

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  5. my guess is right coz they dnt post it.

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  6. that's very unprofessional

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  7. Ang gulo ng pagkakakwento ni ate.

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  8. naku kung ako yan! hnding hindi ko palalagpasin at ihaharap ko sa walang modong resort owner ung staff nya na nagsabi samin na it was their fault!! a similar incident happened to me and my then bf in subic, at yung nagiinarteng kano eh hndi pla ung may ari, kaibigan lang sha nung may ari. yan kasi hirap satin mga pinoy minsan pinalalagpas lang natin para lang matapos, but we need to fight back especially when we know for a fact that we are right

    _danics_

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  9. sa Paraiso ba ito?

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  10. This is not a good Ambassador of Its More fun in the Phils!
    Tama bako fp? Post if my guess is correct! ;-)

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  11. Our customer services here in the Philippines sucks... SAD but True... so paano mo sasabihin na #itsmorefuninthephilippines?!? kung customer services naman natin olats... well not all naman but MOST!

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  12. AP resort. A- as in one of the continent, kung saan belong ang Phil. and P- as in kapag may movie at naka-red carpet P*******

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  13. Magagalit ang current Ms. Universe title holder! Tama ba?! LOL

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  14. hindi ko masyado na-gets ang kwento. paano nagkaroon ng discrimination? sudden, maisali lang sa kwento, LOL

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  15. Sobrang Mahal at bigaten ang resort na to, sa station 3!

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  16. Akala ko A P resort na uber expensive

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  17. 300,000?! really?? haha nag europe nalang sana kayo!

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  18. It is the resort beside discovery shores. Akala ni European owner, since he is beside the posh resort, siya rin can demand. A is a brand of hotel, bed and is a title given to people.

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  19. Di ata ito yung AP sa border ng station 1 and 2 na may hotel chain sa manila. Mashadong malaki ang 300k for that. Feel ko ito yung uber mahal sa station 3

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  20. Sa intindi ko, kaya discrimation kasi, super nice nag owner sa Europeans and Americans pero sa Asians, Hindi.. Nahulaan ko na yung resort, if you check trip advisor, madami ngang reklamo tungkol sa owner..

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  21. Hospitable sya to foreigners like himself...dapat ipinapaalam ang incident na yan sa gobyerno...aba...banyaga yang may-ari...wala sya karapatang bastosin tayo sa sarili nating bayan...yumayaman din sila dahil sa atin...sabihin mo na, FP kung anong resort yan ng di na ipatronize yan... :/

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  22. Tuldukan na ang pagka anghel anghelan ni foreigner owner

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  23. Sa station 1 near discovery shores Ito not the in station 3... I've heard horrible stories about this European owner.. Super bad bad! Dami din negative reviews to sa tripadvisor.com To think, he's doing business in thephilippines, tapos Ganyan sya sa Mga pinoy?

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  24. gets ko na AP ang initials ng place.. synonym ng consul hehehhe

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  25. eto ba yung madaming mga nanghaharang na sales staff? yung libreng dinner in exchange for listening to their sales presentation for time sharing

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  26. ang gulo ng pagkakwento. kahilo

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  27. Station 1 to. May bad experience din kami dyan! Kalurky. Haha! Embassy!

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  28. Ang labo din ng resort owner noh, nag apologize na pala ang staff tapos ganyan pa reaction nya. Ito yata ung katabi ng discovery and two seasons. Definitely out of my list!

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  29. my bro. is a classmeyt of the victims....the german owner of this resort in the island paradise really sucks daw...doesnt care if there are other tourist watching them....the Clue is in the title!

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  30. Kala ko pa naman parang Ambassador ang treatment sa resort Nato. Tama ba fp??

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  31. Its a shocking for me to hear this.. This hotel was even featured in one of the late tv programs. I dont believe that this is discrimination. I believe the owner is Dutch and happens to have a filipina wife with wOnderful adorable kids. Base from my experience as one of their guest, I gave this hotel my thumbs up. First, it never allows beach parties unlike its neighbor, secondly, even if we werent a hotel guest, they allow my kids to swim in their pool. They have a 24hour room service and huge,clean rooms. Maybe its best to check tripadvisor to weigh everything before making a conclusion. Im a filipina btw so I dont think its discrimination. You are in a wrong place at the wrong time.

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  32. Ang kapal naman ng puti umasta ng ganyan sa bansa natin.. Dapat isumbong sa DOT.

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  33. WTF? 300k SUPER EXAGGE huh? nag MALDIVES na lang sana kayo. punyeta!

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  34. Siguro kaya di maamin ng staff na kasalanan nila yung nangyari, kasi takot sila mabulyawan ng European owner na to.. Kaya tuloy,, sa grupo nyo binaling at pilit kayong sinisingil..

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  35. Pati ba naman beach towels pinatulan pa ng resort owner? Ang cheap nya ha. Nagpapanggap yatang 5 star. Sa discovery shores or shangrila nalang sana sila nag stay. Yan ang totoong 5 star :)

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  36. Ang chaka. Ito yun may moroccan resto sa labas diba? For a resort at station1 mejo chaka ang resort na to. Echos lang sa name.

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  37. Oh gosh!!! I know this place! Not so ambassador-ish treatment pala dito in the far end of the paradise ha!

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  38. hahaha nagka nose bleed akey...FP don't push yourself. TH english sounds corny na. mas may dating pa siguro kung tinagalog mo itey.MORE FUN!

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  39. Paraiso daw ba to??? located sa station 1?! :)

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  40. If you have complains and problem , dapat mag post din sila ng review sa www.tripadvisor.com para ma inform ng mga tao, kasi yan ang website na tinitignan ng mga tao dito sa USA before they book hotels or flight or tour.

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  41. Put the review under its hotel name in Agoda website too, para mabasa ng mga tao ang experience ninyo.

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  42. Mali kayong lahat hindi yan sa Bora...yan ung tatay ni PULO na nakatira sa Palawan... : )Initials nasa Picture..

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  43. Thanks for the clues. for those who are still pounding on the BI here is a clue sa bawat embassy may representative to represent the country you call that a A___ at P__ for paraiso in english

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  44. This does not have to be a blind item. Care to post this on Tripadvisor as a review?

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  45. Anon 4:53 - kung maka - mali kayong lahat ka dyan, parang sure na sure ka sa sagot mo sa BI...with conviction eh! Hahaha hindi mo ba nabasa yung KALIBO? Picture lang ba tinignan mo, di ka na nagbasa? Hahaha

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  46. Anonymous said...
    WTF? 300k SUPER EXAGGE huh? nag MALDIVES na lang sana kayo. punyeta!

    - HAHAHA true that! unless siguro e 6 couples kayo exagg ang 300k. i don't even think it's relevant in this story. should've said something like amounting to 6 figures na lang. mejo mahangin din tong si ate.
    PERO, just the same, rude si owner. HELLO. nasa pinas pa din sha, mygahd. ipa deport na to.

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  47. Ay,sa.... saan ba 'to?

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  48. Anonymous said...
    Mali kayong lahat hindi yan sa Bora...yan ung tatay ni PULO na nakatira sa Palawan... : )Initials nasa Picture..
    January 9, 2012 4:53 AM

    -kung nasa palawan to bakit na mention ang KALIBO? Geography 101!

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  49. i goggle niyo to maraming nag reklamo dahil scam ito .may libreng dinner tapos pilitin kayong bumili ng share

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  50. to Anon who wrote "Mali kayong lahat hindi yan sa Bora...yan ung tatay ni PULO na nakatira sa Palawan... : )Initials nasa Picture.." -- Girl, transfers nga to Kalibo diba? Kalibo? Aklan? Boracay? :)))) And kung sa AP man ito sa Palawan, hindi sila mag-va-van (no mention of the driver) -- dahil plane ang gamit papunta sa resort na tinutukoy mo sa Palawan.

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  51. no offense but the letter is kinda long-winded and confusing. otherwise, i feel her group's pain/stress.

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  52. Nakita ko na sa trip advisor Kung anong resort!! Dami din bad experience dun pala ha.. May ISA, bigla daw pumasok yung bellboy at new guests sa isang room na may current guest pa! E yung current guest, according to their review, half naked! Kaloka! Tapos nakatitig Lang daw yung bellboy sa guest!! Tapos wall din nagawa nag staff sa nangyari, ganun sila katakot sa owner

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  53. ----------
    Anonymous said...
    Mali kayong lahat hindi yan sa Bora...yan ung tatay ni PULO na nakatira sa Palawan... : )Initials nasa Picture..
    January 9, 2012 4:53 AM
    ----------

    Hahaha natawa akong sobra sa comment na 'to!! May namention nga sa BI na transfers to Kalibo diba? Wahahahaha!!

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  54. asianaaaa premieraaa

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  55. Nakita ko na sa trip advisor! Kaya pala ang laki ng binayad nila kasi isang malaking pamilya sila na NAgstay dun nung new year... E diba pag new year, super peak! NASA 12-14k ang room per night.. Dun sila nag bagong taon! Tapos binulyawan sila, new years day! Kawawa naman madami pala silang kasamang Bata na na dun nung nagkagulo. Basahin nyo sa trip advisor!

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  56. Kalurky to day! Kaya dapat support your own tayo! Mas gusto ko pa tuloy NAgstay sa Hindi 5 star pero mababait owners kesa dito! At ayoko dito Baka sigawan ako kasi becks ako! Naku Baka Tirahin ko sya ng tirador ko!

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  57. Ang mahal naman ng 300k. Ilan ba sila? OA naman. Kung 300k sana pumunta na lang kayo sa Europa o di kaya sa Caribbean. OA.

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  58. Tindi ni Afam! Nag nenegosyo sa Pinas pero bastos sa Mga pinoy.. Nag asawa pa ng pinay para makatayo ng business sa boracay!

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  59. Kaya siguro ditto nag stay yung grupo kasi Sabi sa Internet, 5 star sila.. Mukha ngang 5 star at Bongga, Shonget naman ugali ng owner.. Aanhin mo ang magandang kwarto at banyo Kung di mo feel na welcome ka?.?? Namimili siguro to ng guests, gusto Nya puro afam! Di Nya alam malalalim din bulsa ng Mga pinoy at ibang asyano!

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  60. diplomat nasa paraiso, station 1 resort-check nyo reviews sa trip advisor-the letter actually posted the story there

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  61. Ah historian piazza! talaga?! Kami nga kahit sa da camella de boracay lang ok na makatulog lang!

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  62. Yes I agree with one of the comments above, that the complaint should also be posted in the trip advisor website, to warn potential travelers researching on this resort.

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  63. Kawawa naman staff dito sa resort na to. Siguro lagi nasisigawan.. Kasi Kung nagawa Nya sa customers/ guests to, ano pa kaya sa staff.,, yung staff naman, sa sobrang takot, di umamin sa amo.

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  64. I stayed there n experiences the SAME racism! I was invisible the other white guests were not. Shame on the owner!

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  65. Tthe owner shoudnt have shouted at the guests! Ang kapal ng owner na yan sya naman yun dayuhan sa bansa natin ang lakas ng loob nya ganunn ang guests! Palibhasa nabayaran na sya! Dapat yan ireport sa dot para ma-blacklist! Ang chakang ambassador ng bansa nila sya huh!

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  66. dapat yung mga ganitong klaseng mga dayuhan ang kinikidnap ng abu sayaff tapos pugotan ng ulo!

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  67. we stayed sa nami resort, very nice place! or if you can afford extra try shangrila. buti na lang we opted out and stayed with nami resort :)

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  68. Eto nmsng mga to.. 300 k nga e kung sampu nman sila? At may mga bata pang ksama so 300k e not big

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  69. We stayed at this hotel recently and we had a good experience. Did not see the owner so i can't say anything about him. But if that incident happened to me, i would not let it slide like that. Post a review on tripadvisor.

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  70. i've met the owner and his filipina wife... the wife is chatty and nice but the foreigner owner is really discriminating! with the way he looked at us and even the other filipinos there (guests and staff alike) in his resort it's as if you're out to cheat or steal from him... but staff wise they are so nice! it's just sad that the owner spoils the whole experience of staying in his resort....

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  71. Ano ba yang nag guess ng A___Pulo? Sure na sure, pa, ano ba!! Since when napunta ang Kalibo sa Palawan??? PEACE!

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  72. useless complaint... again, what´s the name of the resort. so how could we warned if we do not know the name of the resort anyway?

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  73. FP, sure ka owner mismo? Hindi GM? If you are talking about the AP I know it's just one of a chain of resorts owned by a big company. They have a Fil partner company/family but the owners of the mother corp are never here.

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  74. Grabe yung manager na yan, ha. That's not the way to treat guests. Especially, guests who cough up loads of money to pay for their shitty service.

    Anyway, can someone put up more clues kung ano talaga yang hotel na yan? I cannot find it in Tripadvisor (I'm not sure if the incident is really posted there already).

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  75. echuserong owner to ah!!!

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  76. can't understand anything the writer said. siguro better if nag tagalog ka na lang. looks like you have difficulty in expressing things in english

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  77. di ko nagets ung transfer transfer issue. i-edit mo FP, pretty please to make it na madaling intindihin ang kwento ni atey... :))

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  78. Eh ano naman pakialam niyo if they spent 300k. They were a big group and obviously can very well afford it (nag stay na sila sa Discovery Shores which is also a pricey resort). The point is, that Dutch owner was rude, wag nang tangkilikin ang resort niya.

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  79. FP! I'm a silent follower...I never posted any comment but I always read your blog...my heart goes out to the family who wanted to have a FUN vacation in Boracay...I can't believe the way the owner treated them! They are clients of this resort and they should be treated with respect! I will never ever support this establishment EVER!!! The owner will never be an AMBASSADOR !!!

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  80. bago magreact sa Php300,000 na ginastos ng pamilya na ito...alamin muna ang mga facts! 20 plus po silang pumunta sa boracay para mag celebrate ng New Year...may mga balikbayan silang bisita...ang binastos ng owner ng AP ay 20 plus na TAO !!! kahit na ba less php30,000 lang ang binigay na business ng isang pamilya, walang karapatan ang owner na ito na sigawan at palayasin ang pamilya! dapat nga siya ang sigawan sa gulo ng sistema nila...pero hindi na siya pinatulan ng pamilyang ito dahil mga edukadong tao sila...di tulad ong owner na ito na walang modo!!!

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  81. Oh my God ! let's not support this establishment ! I read tripadvisor and I got all the details...I will never ever recommend this place...I work in a travel agency...the owner lost a LOT of business!!! I hope he'll learn his lesson...

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  82. AP ? Asar sa PINOY itong resort na ito!

    Huwag natin suportahan!!!

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  83. kalat na rin sa facebook itong story! mali ang pamilya na sinigawan ng foreigner na ito...influential family sila...maghanda na itong foreigner na ito...pwedeng ma deport!

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  84. di ko rin masisis ang staff ng resort na ito kung bakit di nila masabi ang katotohanan sa boss nila...siguradong palagi silang nasisigawan...kung ako sa mga staff...MAG RESIGN kayo! di ninyo kailangan ma trato ng ganyan!

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  85. pag pumunta ako ng BORACAY...bubulyawan ko rin itong owner na ito!!!

    GET OUT OF OUR COUNTRY!!!! ( sabay turo sa dagat! )

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  86. FP...anong gagawin mo pag ganito ang naging treatment sa iyo ng isang resort owner na binigyan mo ng bonggang bonggang business???

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  87. Kalurky to day! Kaya dapat support your own tayo! Mas gusto ko pa tuloy NAgstay sa Hindi 5 star pero mababait owners kesa dito! At ayoko dito Baka sigawan ako kasi becks ako! Naku Baka Tirahin ko sya ng tirador ko!
    January 9, 2012 11:17 AM

    ---TAMA KA day! NKKLK na may tirador ka! iwas kami sa iyo... =)

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  88. I'm from palawan, this BI is not the APulo kc po walang van transfer like the other resorts, na-specify naman yan sa BI. Direct flight from mla kc ung Apulo...

    Namention din ung Kalibo eh wala namang kalibo sa palawan :)

    vel

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  89. Apparently 3 ang AP sa boracay
    1. AP na katabi ng Discovery Shores (mahal dito kaya possible ang 300k)
    2. AP sa gitna ng station 1 and 2, malapit sa tindahan ng havaianas na may hotels sa Manila
    na parang hindi aabot ng 300k mashado
    3. AP sa station 3 na may bilog na pool na sobrang mahal din na posible ang 300k

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  90. Confirmed, not Palawan. It's in station 1.
    Funny thing is that the name of the hotel is parallel to the word diplomat which is the opposite of what this foreigner did.
    One can never buy class...

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  91. it's not the posh resort in station 3 for sure. that's owned by a very rich filipino tycoon. maybe the one is station 1 pa.

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  92. Wow grabe kalat na nga sa facebook ito! Ang daming friends nila ang nag share ng story nila.. Nabasa ko na yung buong pangyayari. Normal lang naman magka issue na ganyan sa mga hotel PERO sana hindu ginawa sa harap ng mga bata. Pati bata di pinalampas ng dutch owner ba ito.

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  93. Atchaka pala, isang malaking grupo sila. Hindi naman po sila political family (sabi kasi sa taas impluwensyal sila, kala ko politiko) pero mukhang maayos na pamilya.. Tingin ko kung wala silang modo, inupakan na nila yung lalake. Kaso nagtimpi kasi may mga bata. Sa totoo lang, mas naaawa ako sa mga bata kasi d nila dapat naririnig yan. Wag na po natin hayaan maulit yan sating mga pinoy. Ginagawa tayong banyaga sa sarili natin bayan! Patalsikin ang feeling ambassadOr na yan sa paraiso natin!

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  94. Si station 1 AP nga to dahil "diplomatic" daw. Tsk tsk. Magagalit ang "embassy" nyan

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  95. Nabasa ko na ang buong istorya sa Trip Advisory at Facebook, 20+ na tao ang nag stay sa resort na ito kasama na ang mga bata na edad from 2-11 and ibang couple ay nag babakasyon galing abroad and this will be their first New year together as a complete Family after 14 years. Bale ang nangyari eh yung Staff ng Resort eh sinalubong ang grupo sa Airport kahit na hindi naman nila ni request mag pa service (opportunist), kasi nga eh meron na silang commitment sa ibang tao na mag pick up sa kanila. Yung isa sa sumalubong na staff ng resort eh may hawak na placard with their name at sabi na libre daw ang service at kasama na sa package ng grupo. Ilang ulit na kununpirm ng grupo kung libre nga bago nila i kansel yung unang commitment nila na kakilala nila ang owner kaya okay lang. Pag dating sa port, yung Dutch na owner ay nan duon, ni isang salita eh walang sinabi, ni welcome or kahit na anong bati sa grupo ay wala (Snob). Dumating ang grupo sa resort and enjoy each other Company's hanggang bagon taon. The night b4 sila mag check out ay nag inquire yung grupo ng service papuntant Kalibo, dito na sila siningil ng isa sa mga staff sa transportation from the Airport to the resort. Nag explain ang grupo na confirmed nila na kasama na sa package yung transportation at nag apologize yung Front desk and followed by a formal letter and signed. Since na mataas ang service fee na binigay sa kanila ng resort papuntant Kalibo eh nag hanap sila ng 3rd party to provide them the service for half price. The day of the check out habang nag hihintay ang lahat sa lobby, yung Owner ay lumapit sa grupo at nag sabi na bayaran daw siya sa service na binigay niya sa grupo since he paid people for that service and other enviromental fees. The group explained their side and opted that it was a mistake or mis communication ng staff niya. The owner immediately showed the group the door and asked to leave the premises ASAP and quoted that the group cheated him of a few thousand kahit na they just spent more P300K on hotel bills.

    Tama ba ang naging reaction ng owner ang tratuhin niya ng ganun ang guest niya at palayasin sa hotel infront of the kids and his staff? Sino ba ang nag sabi sa kanya na pickupin ang grupo sa airport? is this an act of opportunism? Bakit ang mag staff niya eh isang pasabi lang ng mga foreigner eh sunod kaagad at madalas pa na sila ang lumalapit para tanungin kung anong gusto nila while this kind of hospitality was missing sa grupo na ito. Bakit kailangan mong mag asked ng 3 times for a glass of water? or other things that they will offer to a foreigner? Bakit kailangan sitahin ng owner ang mga bata sa pag bit bit ng towel papuntang beach? siguro kailangan niyang lagyan ng GPS ang lahat ng gamit niya para di lumabas ng resort niya?

    At the end of the day, its the resort who will eventually suffer dahil ang Pinoy ay di mag papatalo sa mga dayuhan na nag hahari harian sa sarili nating bayan.

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  96. Ann C. is a good friend of mine...she's a mom, wife, daughter, sister, sister-in-law, and a TOUR guide to the family...all they want is to have a great New Year celebration in Boracay...what did they get? Problems with the transfers, RUDE treatment by no less than the owner of the resort, poor service by the staff, and diarrhea from eating at the resort! I can't blame her for getting upset from this experience...she just wants to WARN the public from this place...

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  97. Naku FP coincidence naman itong post mo nato, I was booked dyan sa "A" for Chinese New Year ang daming arte, lahat ng itanong ko itinurn down ang mahal mahal na nga ng rate, so I cancelled, I won't give them business noh, dami ng magandang hotel ngayon sa paradise para magmalaki pa sila.. i-boycott ang place na yan kung ganun pala sila I thought natapat lang ako sa supladitang reservation officer hindi pala..

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  98. I don't think that this is the world class island resort "AP" in pamalican Island. I as a 4th time guess of this island experienced a well pampered service by the crews and staffs even the friendly manager welcomes me with flowers , fruits and cold drinks with a sweet smile upon arrival. They even manage to send me greeting cards in every occasions.
    I bet this is somewhere in Kalibo Aklan. :)

    ---(@ TAZ

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  99. parang sa boracay ito since u mentioned "paradise" and based fr the amount they paid malamang nasa station 1......

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  100. It's not Asya Premier, if it is.. FP wont approve your comment. Its definitely the one beside Discovery. "A in P" Confeermed!

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  101. This must be duly reported to the Department of Toutism.
    BTW, Ms. Ann, do not be afraid to publicize the name of the resort.. Any paying guest has the right to air feedbacks or comments on the services he's paid for.

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  102. Ms Ann, publicize the name of the resort. You have the right to do so.
    Better yet, report them to the DOT.

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  103. The owner is Dutch married to a Pinay, his wife overheard that i speak dutch approach me and said hi, on the other hand yung asawa deadma, considering n me mga kasama din akong friend n kalahi nya... in other words MAYABANG, hindi lng sa mga Pilipino even sa kalahi nya..

    eiggnem

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  104. Grabeng resort to! Hi from hongkong!!!! Madam ann c, thank you for postig this, i will tell my friends about this incident... Resort name is synonymous to consul or diplomat...then boracay is known to be a P-------.

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  105. Oh my. Chinese family ba ito? Ako ata yung dr. na tumingin sa kanila on new year's eve.

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