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Friday, October 27, 2023

Tweet Scoop: Vice Ganda Disgusted at PAL, Airline Apologizes











Images courtesy of Instagram/ X: vicegandako, praybeytbenjamin

241 comments:

  1. Palagi tayong at the mercy of these airlines. Yung wala ka na lang magagawa sa pang aabuso nila especially Cebu Pac.

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    1. Its true! Pal sucks. My sister bought a roundtrip ticket kasi 3 weeks siya jan sa Pilipinas. They just emailed her to tell her na return ticket nya is cancelled with only 5 days left nalang in her stay. They didn’t help her rebook or anything. Nkahanap nga ng return flight pero sobrang mahal! They didn’t refund her the money pa for the cancelled return flight until after 4 months! Pahirapan pa bago na return. Kaya never flying pal ever again!

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    2. Hirap makarelate.. hahahha

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    3. PALpak talaga PAL. Mag international airlines na lang ako.

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    4. Just imagine being a third class citizen, hindi celebrity at ginanyan nila, ang sakit diba? hindi pa pansinin sa PAL ang reklamo via tweet... double whammy... buti nalang artista tong si Vice... but regardless of status, dapat talaga PATAS ang PALpak na yan!!!

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    5. Karma karma karma karma chameleon 🎢 hanggang ngayon Hindi ko pa din nakakalimutan kung pano nasira ang bakasyon ko dahil sa PAL-PAK na yan kung hindi pa sikat yung mag rereklamo walang mangyayari. I promised myself na Hinding hindi nako mag bu book ng flight dyan kesyo pa mag ilang lay over at stops ako kesa naman direct flight nga direct problem din ang mararanasan mo.

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    6. Need Dapat maging emosyonal at lagyan ng mga pampaantig ng emosyon para lang pansinin ng mga ganitong conglomerate

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    7. Ang hirap nung wala tayong magawa kasi wala naman tayong choice ano? Dapat may compensations sa any delay at cancellation para hindi lng tayong passengers ang nag susuffer

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    8. Kahit pala business class, walang ligtas sa overbooking. Grabe ang greed.

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  2. Matagal ng ganyan ang serbisyo ng mga airlines. Kahit mga telecoms. Pero wala pa din naman nangyayari.

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    1. Sana maging wake up itong nangyari na kinol out sila ng someone na kilala at maraming followers. Tablan na sana sila ng hiya!

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    2. masyado kasi tayong matiisin to the point na kesa ireklamo ay tayo pang mga nagbabayad na costumer ang mapipilitang mag-adjust sa ganitong klaseng mga serbisyo kesa tawaging reklamador πŸ˜”

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    3. Sadly that’s the protocol. Even hotels do that.

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    4. Ang mahal pa kamo Tapos ang Luma at panget pa ng service.

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    5. government doesnt protect us. in other countries, the government holds these businesses accountable.
      sa atin corrupt so waley.

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    6. 4:15 ay gurl, asa pa tyo sa airlines and airports sa atin

      11:41 correct!!! Perseverance chenes na lang tyo tutal Pilipino naman tyo and sanay sa hirap. Kasuka lang

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    7. Hindi naman kasi affected yung mga nasa posisyon

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  3. kapag sikat sagot agad. Resolution agad agad. Kapag mga pangkaraniwang mamamayan lang walley!

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    1. Correct ka dyan!!! Was about to say

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    2. talaga? sige nga, anong resolution sa kay Vice?

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    3. 3:50 its more like assistance agad, not resolution. Im 100% sure na sinagot lang nila para hndi lalong pumanget ang image nila. Kunwa kunwariang assistance lang

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    4. We need a voice like Vice! Kaya dapat talaga ganyan, mag reklamo din sila.

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    5. Wala naman yata resolution? Nag-reach out lang agad to apologize and give excuses.

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  4. PAL-pak! PAL-pak! PAL-pak! hahahah tatandaan ko yan hhahaha

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    1. Ang dami nang reklamo tungkol sa mga ganyang kaso bingi -bingihan lang ang pamahalaan?

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    2. Dapat gawan na ng batas about this

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  5. Yung reply ng pal regarding sa pagdowngrade sa kanya parang pinagmukha pa syang spoiled brat na ayaw lang sa economy. Eh maski ako kung first class binayaran ko di ako papayag. Unless isang rt trip to wherever in first class ule ang compensation nila. Open dates ganern. Lol

    May excuse pa sila na ewan eh lagi naman may ganyan instance na naooverbook, malas mo nga pag economy ka di ka na talaga papasakayin.

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    1. True! Vice deserves the business class seat that he paid for. We all know how hard he works his as* off.

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    2. Agree. May pa shade pa tong PAL ah

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    3. Maboka lang PR nila immune na sa mga reklamo, the nerve pa na mang shade. Ilagay mo sa economy sa VG pagkakaguluhan yan o patago vivideohan. Nagbayad siya ng tama sa business class, deserve nya di lang ang seat kundi pati ang katahimikan magbyahe

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    4. Korek!!! Yun din napansin ko

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    5. Kaya nga business class yung kinuha kasi yun yung gusto tapos lilipat nyo sa economy? Pala desisyon din eh. D naman nila pera.

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    6. Mga sis, nagbasa narin lang kayo sana tinapos nyo, there were 2 other business class passengers ang nag accept ma downgrade kaya nabigay din dalawang business class kay vice

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    7. pak!! kahit nde kay vice yan nangyari, sinong matino ang utak na papayag ba lang i-downgrade ang binili mong business class to economy? ang laki ng deperensya in terms of price! so ano, ganun ganun lang yun?

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    8. 12:54 AM Pinagmukha pa nila na they're doing Vice a favor when the truth is, PAL ang may problema kasi simula't sapul, business class passenger si Vice.

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  6. Pag si Vice, ang bilis at haba magreply.

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    1. Sana because of Vice, they will finally fix the problem. Dahil alam nila, marami na ang naging aware . I hope this is their wake up call.

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    2. Haha ganun talaga he's the most followed Pinoy e talagang aatake din fans nya sa pal

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    3. Nope. Nothing will happen. Normal na yan sa lahat ng airlines sa buong mundo. Siguro nga may sira yung 2 seats sa business class and they have no choice but to downgrade 2 passengers. Sana lang namili sila ng iba na magaagree sa compensation. Siguro local airport employee yung nasa hkg airport at hindi kilala sila vice. But i am just wondering, bakit tumatakbo si vice ??

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    4. 431 sana nga! Lol

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    5. Sa situation na to, ok lang for me. Ang mas importante, na highlight sa malawak na audience ang kapalpakan ng PAL. 4 star airline yan di ba? Mukang 2 star lang. so sana sa backlash na to eh magre evaluate sila at magimprove

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  7. Di ko maintindihan paanong nagkakaron ng overbooking. Jusko tama si Vice. Napaka stressful magplan ng trip lalo sa nga busy na katulad niya. Sana ayusin na yung ganyan sistema

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    1. diba may PAL promo that if economy ka, you can bid for Business Class? baka sumobra yung seats na pina-bid?!

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    2. Exactly my thought. Bakit nagkakaroon ng over booking? May mali sa system nila.

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    3. No. Theyve always overbooked flights. Its infuriating

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    4. Normal ang overbooking sa mga airlines to maximize profits. Kung babasahin nyo yung fine print na nakasulat sa ticket, may nakalagay dun na pwede ma overbook. Usually mga 10% more yung ibbook nila kasi may mga no show. Pag nagkataon lahat sumulpot, maghahanap sila ng volunteer na kumuha ng ibang flihht tas bibigyan ng compensation. Kung walang volunteer, mang ooffload sila.

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    5. Mas marami kasing times na may nag nno-show kesa sa full flight. Kaya overbook for more profits.

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  8. This usually happen if meron siningit n “vip” for the said flight. So na aaberya yun nag booked ahead and paid the full fee. Kasalanan ng airlines to. Kasi they should not allow this kind of things. Alam ko to kasi most of my friends are flight crew!

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    1. so may overbooking pala talaga? nakakalungkot naman, excited ka sa trip tapos sasabihin hindi ka makakasakay.

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    2. 4:09 Yes meron talaga overbooking. And not just PAL. But other airlines din.

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    3. May overbooking talaga pero ang ginagawa ng ibang airlines is kung sino man ang gustong mag give way ng seat niya is babayaran nila siya ng doble sa binayad niyang ticket plus free din sa rebooking. Ganyan ang delta airlines.

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    4. oo ganyan din sa ibang airlines pero hindi binibigyan nila ng compensation kung sino ang gustong mag give up ng seats hindi sapilitan

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    5. Yes, we were offered compensation + new tickets when our China airlines flight was overbooked. We didn’t accept the offer, so I guess they just tried with someone else. To be fair, medyo rough yung weather noon, that I guess smaller airlines couldn’t fly so nasingit mga VIPs.

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  9. Gawain tlga ng mga airlines hinde lang PAL are overbooking to maximise revenues para just in case may mag last minute cancel or no show, may papalit na passenger.

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    1. yes and they are allowed daw to overbook at a certain %. can someone confirm this?

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    2. Pag nagcancel or no show ba yung passenger, hindi na bayad yung airline, refunded yung pamsashe sa passenger?

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    3. 4:20, Yes, this is true. All airline companies overbooks their flights for last minute no shows and offloading problems.. Wala pa mga staff tickets dito. This is a standard procedure, nothing you can do about it. Nasa diskarte na lang ng ground staff yan how to resolve such overbooking problems.

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    4. Sorry po ah wala naman akong alam sa aviation industry, pero kapag last minute ang cancellation, halos wala na rin namang refund yun? Or halimbawa no show yung passenger, diba bayad nya pa rin naman yun? Correct me po kung mali… thanksss ❤️

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    5. Dito sa US covered ng travel insurance or cc insurance ang cancellations pero kailangan for a valid reason. If you purchase travel protection directly from the airline, same rules apply din.

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    6. 6:55pm Pag no show, goodbye bayad. May mga re bookable flights depende sa ticket na binili mo pero may limit din until kelan mo pwede i rebook.

      4:20pm yes legal ang overbooking. Nasa fine print ng ticket mo pag nangyari yun ano pwede nila gawin.

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    7. 6:55, Mismo, eh di doble ang kinita ng airline company. Kaya nga naniniguro sila to always overbook a flight. Hindi naman mag bawas ng gas pag less pax, might as well fill the plane with pax from first class down to economy. Kasalanan ng ticketing, mamroblema ang ground staff til boarding, ang kawawang cabin crew ang minumura all thorough out the flight.

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    8. Thank you 6:34PM. Andaming emotional comments dito. Pls allow me to add more, para maliwanagan ang ibang FP readers.

      I've worked for 2 foreign airlines. My 1st airline boss explained to me re: Overbooking. Something to do with Revenue Management. Example: 200 seat capacity ang aircraft. They will oversell 5 seats. On the day of departure, meron dyan magno-No Show meaning passenger didn't cancel booking in advance, or may na-Offload due to visa problems, etc so sayang yung 1 or 2 seats or my boss used the term "butas yung flight" (ng 2 seats). Kaya nag o-overbook to utilize all seats.

      What if all 205 passengers will show up that day? Patay tayo dyan, so ground staff will ask for any volunteers na mag give way. Pag wala, sorry talaga mamimili ang staff aka involuntary.

      Kaya pls pls pls always do Online Check-in. Your ticket coupon status will change from OPEN to CKIN. Once this is done, this is a guarantee na hindi ka na puede ma-offload. Versus yung mga hindi nag Online Check-in, sila yung may risk. Sorry if this is very technical with my airline lingo.

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    9. If you cannot travel, pls pls Cancel your booking early or latest 24hrs before departure, to avoid No Show. It's on the Fare Rules. When you book online, nakalagay yan under Category 16 - Penalties. I just know where to read and find it. But most people don't pay attention, so I hope makakatulong itong shine-share ko. Usually ang clause pag Economy ticket or lalo na super restricted "Non Refundable in case of No Show".

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    10. Grabe so in short tama si Vice. Pera pera. For me lang, kung international ang flight mo, usually may itinerary ka dyan, hotel booking and everything planned na tapos di ka makakasakay, aba di nacocompensate ng airline ang stress na aabutin mo. Sana ayusin ung passenger rights.. may ganon ba tayo?

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  10. Pinapa-bid kasi nila yung Business Class seats kaya siguro ng-overbook.

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  11. Pag kase late ang passenger matic binibigay sa chance passenger yung seat. Dapat magonline check in na para maiwasan yan.

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    1. Inday pano yun bayad na yung flight at upuan , atsaka pag late d na nila i aallow mag check -in gahaman lang talaga?

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    2. 9:40 maka Inday ka dyan ha. Saka bakit sakin ka nagagalit e sinabi ko lang naman yung sistema nila, hindi ko naman sinabing tama yun.

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    3. 10:46 uy eto naman endearment yung inday, bakit ka naman na offend? Atsaka d ako galit sayo gusto ko lang maliwanagan bakit nag over booked sila since bayad naman yung upuan (dun ako nag re refer na gahaman). Bati na tayo ha.

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  12. Gawain talaga ng airlines mag overbook although not sure ako if they do that sa business class. That being said, I'm more inclined to believe na baka nga nakitang hindi serviceable yung seats nila but sana it was handled better like may spare sila or at least premium economy man lang ilipat. Also, from experience, laging may aberya pag lumilipad ako ng PAL. From grossly delayed flights to cancellations on the day itself, to lost luggages, to seats with defective entertainment systems, to no available infant lapbelts, no motion sickness bags and crappy literally panis na pagkain. As in consistent sila na may problema each time I fly with them and I just brace myself each time I fly PAL para hindi ma disappoint. Minsan for entertainment na lang binabasa ko comment section ng promo and sponsored posts nila sa fb at laging may reklamo from customers.

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    1. Baks kung may issue ka lagi sa pan bakit tinatangkilik mo pa rin sila? Not unless PaL lang airline sa pupuntahan mo?

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    2. Dapat close n PAL

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    3. 6:59pm yung route ng Manila-Honolulu sila lang meron kaya hanggang ngayon sumasakay pa rin kami. Madalas kami doon kasi may relatives kami dun. Naalala ko dati may flight ako sa kanila Honolulu-Manila tas delayed yung flight tas hindi namin alam kelan lilipad. 11am dapat flight tas naghihintay kami sa airport hanggang 5pm sinabi na cancelled na tas next day na lang kami sa ibang flight isasakay. Juskolord. Doctor pa naman ako and I missed my 24h duty sa hospital sa kanila that time.

      Other destinations hindi na kami sumasakay ng PAL.

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    4. 4:41PM depende sa aircraft and route. Not all have First Class, or Premium Economy seats. Ang usual Business Class then Economy.

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    5. 11:47 Grabe hano. Na experience ko din yan flight ko naman MNL-HND anak ng 10 kulugo walang plane kaya cancelled so binook kami pa Honolulu. 5pm na flight delayed naka tengga plane namin sa tarmac ng 2hrs kaya I missed my connection sa Honolulu. 1day ulit akong tumambay sa airport. Kaloka kayo PAL oi

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    6. Sorry di ko gets 10:49AM..MNL-HND means Manila to Haneda (Tokyo) and bakit kayo nire-route Manila via Honolulu to Haneda? Ang layo?

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  13. Naku hindi lang PAL, grabe rin ang CebuPac, baka worse pa nga eh.

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  14. Naalala ko pumunta kami Manila -bkk-Manila delay na nga ang flight Wala pa tubig na pang flush binigyan na lang kami ng mineral water pang flush🀣🀣🀣🀣 pag uwi Manila sira parin banyo nila . Cacaloca Kaya ako I rather fly other airlines Kahit May layover sa ibang bansa

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  15. hay naku PAL!! overbooking tapos sirang upuan, tapos may nag give up ng seats kaya nabalik uli kay Vice yung original seat. So, talagang niloloko nyo ang passengers nyo. Imagine nagsinungaling pa kayo na sira ang upuan only to give it to Vice in the end. Anong klaseng world class yan. Not good tsk tsk

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  16. Kaya outside Ph wag na kayo magbook dyan sa PAL at Cebu Pac, mga walang kwentang airlines yan! Jusko, pera pera nlang tlaga lahat sa atin. Buti sana lahat ng mga sikat na artista at vlogger na makaranas ng aberya dyan sa mga airlines na yan eh icall out sila. Ang tagal ng ganyan ang serbisyo eh! Naiinis ako tlaga!

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    1. Kaya nga PAL kasi PALpak! Parang gobyerno natin

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  17. Hindi ko mkakalimutan yung matigas na pandesal na bngay nila sakin nun umuwi ako sa pinas. Mabuti nlang working ako 12hrs shift before flight ko pauwi ng pinas kasi yung gutom ko tinulog ko nalang. Ung pagkain masarap pa luto ko hahaha

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  18. Bakit kasi nagoover book. Bayad naman kayo kahit hindi sumulpot yung ibang pasahero.

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    1. 5:23 PM - Airlines are greedy kaya they always overbook.

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  19. Kaya CebuPac nalang kami. Since both CB and PAL are crappy, dun ka nalang sa mura di ba. Sa CB, may chance na walang aberya. Sa PAL, lagi meron, every flight.

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    1. 5:27 isa pa CebuPac parang di rin nila alam guidelines nila.

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    2. Di rin. Mas malala Ceb Pac, mas marami silang ganyang cases, na news pa nga a few months ago. Mas madalas delayed sila.

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    3. Mas malala cebpac! Muntik na ako mamatay akala namin magccrash yun plane hay ill never forget since then nagkaphobia na ako!

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    4. Pinagsasabi mo? Ikaw na lang yata hindi nakakaalam na pinaka bulok CebPac. Pangit na nga service pangit pa madalas ang aircraft.

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    5. Mas ma stress ka sa biglaang cancelled flights ng Cebu Pac. Jusko dami na umiyak at nagreklamo jan. Dapat jan i senate hearing.

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  20. Kaya kung hindi madalian na trip mas gusto kong magbarko pero minsan kailangan kaya titiisin ang bulok na sistema nang mga ALCπŸ˜‘

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  21. WORST TALAGA ANG PAL! PALPAK TALAGA!

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  22. Tama si Vice. Nag over book ang PAL. This is a standard airline procedure, hindi lang PAL. There is always a 10% pax overbooking all the time to compensate for last minute no show or offloading of pax. Ang masama, nag gas light pa ang PAL. Alam ng maintenance issue, ginamit pa din ang airplane. PAL ang may kasalanan ng lahat ng ito. I should know. I used to work in the airlines before. Some things never change... Tsk3.

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  23. B*** na yan! 1st class ang ticket tapos papalitan ng Economy?! Seat down grade?!
    Ok lang kayo?!

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  24. Kung ganyan na sya magwala sa PAL ano na lang kaya kung sa Cebu Pacific. Mas grabe mamerwisyo yun, kulang na lang isumpa mo sa inis.

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  25. Hindi lang PAL ang gumagawa niyan pero ang kawawa is always mga pasahero! Sikat pa yan or hindi.

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  26. Ayooooon, nag-gaslighting pa si PAL…parang kasalanan pa nila vice na hndi sila pumayag magdowngrade?

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    1. Pa ban sa CAA- civil aviation association

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  27. One travel best practice is, arrive early at the airport so that you could check-in early or better yet, check-in online na agad.

    According to experts, the business practice of bumping a passenger is not illegal. Airlines oversell their scheduled flights to a certain extent in order to compensate for 'no-shows.'

    So don't be late for your flights.

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    1. My flight was 8am and I arrived at the airport 4am. Guess what? Walang plane yung plane ang PAL ginamit sa domestic kaya our flight was cancelled. So ayon I missed my connection.

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    2. 10:27 Sobrang hussle naman na rebook mo ba connection flight mo

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  28. Naging normal ata ganyan sa PAL "overbooking". Lalo't peak season or sadyang higher yung demand ng seat takers.

    Usually this happens in economy class lang before pati pala business class ganyan na din.

    Talo-talo nalang yan kung sino mauunang mag check-in luggage sa airport or better yet online check-in to make sure of their purchased seats.

    Imagine, customers na nag adjust ngayun hindi yung service providers like PAL.

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  29. Stopped flying PAL 10 years ago because of an incident. Hay naku. Bulok talaga yang PAL. Paka 3rd world ng service. Downgrade dapat yan from 4 star to 1 star airline

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    1. Ban PAL from flying

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    2. 726, dont tell me 4star yan ngayon?!😱😱😱 matagal na Dapat downgraded yan!

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  30. The best solution- don’t fly PAL I had bad experience 1995 after that never n ako nag PAL kahit free no way

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  31. business class na yan si vice pero PAL-pak treatment pa rin nangyari sa kanya. eh paano pa tayong mga hamak na economy class lang ang afford? saklap.

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  32. Parepareho lang yang mga local airlines na yan mga palpak. Pero wala ng mas papalpak pa sa Cebu Pac flight ko dati sobrang delayed at nung nakasakay na sa wakas, malaman laman mong sira naman ang aircon! Depaypay ang mga pasahero nakakaloka!

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  33. PAL + Cebu Pac = PALPAC!

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    1. πŸ† WINNERπŸ₯‡

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    2. Hahahah πŸ˜‚πŸ˜‚πŸ˜‚

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    3. Benta Baks! 🀣

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  34. This airline is indeed sucks..they have atleast 20 counters at NAIA and guess what, 3 counters are only working. All passengers heading to different destinations are all queuing up for check-in until its to board, hindi ka pa nakaka check in. The last time i was there, I saw a staff (middle aged woman limping) taking money from passengers so they can skip the queue like i have been queuing up for 2 bloody hours and when it’s my turn, bigla sila sumingit. i called her out and the family that I will report it as i took a video. She even game money to the girls at the counter. I reported it. i hope she’s gone.

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  35. Naku! Palpak naman talaga ang PAL even flights from abroad ganyan din. Parang yung mga pinoy na nagrklamobsa sf going to the ph Walang malasakit pera pera lang di nila alam hirap na hirap yung mga ibang taong makapagipon para lang makauwi.

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  36. Kahit naman sino maiinis sa ganitong situation but overbooking is a common practice ng mga airline companies anywhere in the world. Malas ka kung very late ka dumating sa airport without a reserved/assigned seat. Kaya if your airline allows for early online check in, you should do it. But I must say, I highly doubt PAL will even respond to regular individual if sila ang nagreklamo sa tweeter.

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  37. Panget service Naku po Tagal na Maryosep but now nyo lang nalaman 🀣

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  38. Kaya ako never fly PAL, pag trip to Bangkok Thai airways lagi, first time I heard unserviceable seat. Downgrade na downgrade na tayo talaga sa pinas kahit saang aspect.

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  39. Kay I never fly PAL. Problem solved. At elast kung iba airline magperhwisyo, hindi PAL na EXPECTED . Expect a stressful trip.

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  40. Pag artista, sagot agad ang Pal. Sa iba, dedma lang ganon?

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    1. Never naman nila ako di nireply-an sa lahat ng reklamo ko sa kanila before. Just DM them if you’re a commoner. Okay naman so far customer service nila.

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    2. i dont think so. mabilis nmn tlga reply nla lalo at nk tag sa flypal ung message mo.

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    3. Never naman na di sila nagreply sa concern ko. Try mo kasi sila email or dm sa twitter. Eh Im commoner naman.

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  41. Never ako nagpa book dyan. Never! Bad service yan mga yan. Pal, Cebu pak. Never.πŸ‘Ž

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    1. once lang ako nag-fly sa PAL, hindi ko na inulit hahahaha

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  42. Yes may mga aberya PAL, but cebu pac and air asia din naman. Even Scoot, grabe din experience namin in Singapore airport, also a US airline n LA, 5 hours delayed flight naman, etc, etc. Nakakainis naman talaga pag hassle ang flight. But Im surprised though na business class, ma bump off kasi priority passengers sila eh……….

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    1. Ceb Pac? Lol. Suki ng aberya yan.

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  43. I can only imagine kung sa normal person/non-celebrity ito nangyari. Baka kahit anong ngaw ngaw gawin, hindi parin nakalipad and wala ring public apology na mangyayari. Kawawa naman ang mga taong nagbabayad ng tama to avail what is supposed to be a wold-class service…

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  44. Nakaka Bu*** talaga yung bayad kana sa seat mo, tapos makukuha pa ng iba?! Talagang nag-attitude ako, I demand for my seat by the window, opo may pangalan ko na yan! So, the FA instruct those seat grabbers to go to where they belong! Kajirita. Kahit maganda gising mo, kapal ng mga taong ganun! The airlines din. Para ano pa at my seat no. ang ticket mo?! Kung ang mangyayari e, uunahan kalang din ng iba?! Gigil much lang Lol!

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  45. Yup, i never fly PAL. ALTHO i didn't experience cancellation, i have had unpleasant experience with their flight attendants. It's just not worth the long flight.

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  46. Mabuti pa ang Etihad. Dahil overbooked, kinalabasan, my husband and I were upgraded to Business Class going to Malaysia from Abu Dhabi. Hehe

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  47. Worst experience ko din yang PAL juice colored kasumpa sumpa. Naubos ang galit ko dyan last time ako umuwi ng Pinas last July. Sorry share ko lang. First leg ng flight ko yan from MNL- Haneda flight namin is supposed to be 8:05. 8am na di pa nagboboard taka kaming mga passengers ugh non pala wala yung plane na sasakyan namin ginamit sa domestic flight di pa bumabalik. So dinala kami sa PAL waiting area so they can rebook our flights. May connection kami halos lahat. My layover is almost 3hrs going to Seattle. My gulay 1pm na bago ako naikuha ng flight di ko alam ginagawa ng mga masusungit n ground staff ng PAL. Aalis at may check daw sa supervisor then hours bago bumalik. Perhuwisyo pa ang luggage we need to recheck it in again kasi iba na itinerary namin. Nakakaiyak jusko naubos talaga inis ko sa mga yan yung flight na binigay sa akin is Honolulu- Seattle 5pm ang alis that same day. 2pm na di pa nila nahahanap mga luggage namin. Ayon saktong 3 nakuha ko na so check in na ulit sa flight. I thought ok na wala ng aberya kasi they boarded us on time. 5pm nag move na plane so akl namin aalis my gulay wait daw muna may passengers pa from Laoag mahigit 100 people na nasa domestic airport pa. Samakatuwid 7:30pm na nk nakaalis and I missed my connecting flight again going to Seattle. Imagine 2.5hrs kaming nktengga sa runway kasi late yung domestic flight nila according sa mga passengers na sumakay. Ayon pagdating ko Hawaii wala na yung flight ko going to Seattle. They will help us daw pagdating sa Hawaii naku wala naman din. Kaya naiwan na naman ako ng plane because of them being late. I had to spend a day in Hawaii. Yung oroginal flight ko na less than 20hrs naging mahigit 2days jusmiyo marimar PAL maawa kayo sa mga passengers nyo.

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    Replies
    1. Hahaha nag MNL-HNL din ako dati. Hinintay din mga galing Laoag na passengers kaya na delay kami. πŸ™„πŸ™„πŸ™„

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  48. Tapang ng PAL ha. Gaslighting ang peg. Kahit sino naman, magbayad ka ng business class, now u have to be downgraded sa economy. Ganun na lng? Dapat yan rebook sa same class on the next available flight or bigyan ng compensation for the hassle. You should not be forced to just give up your seats and get lesser service than what you paid for.

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  49. Palala lang ng palala nangyayari sa atin. Mahal bilihin, palpak na sebisyo at ikaw pa sisihin like pag naiwan ka ng aeroplano sa haba ng pila sa immigration. Bat daw hindi mo inagahan. Ang masaya lang mga oligarch at mga cronies nila mula noon hangang ngayon. Laging may celebration, events trip abroad na ouro pledges lang nama . Kung saan yung mga gastos nya tinulong na lang sa mga kababayan natin. Never naman nila inamin mga kasalanan nila. Feeling nila sila mayari ng Pinas.

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  50. I vowed not to fly PAL anymore. I was just waiting in line the entire time but binigay nila seats ko to chance passengers na akala ko nasa pila din. Super old pa ng system.

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  51. Madala na kasi madlang people. Wag na sumakay ng PAL!

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  52. KUNG HINDI PA SI.VICE ANG NAG RANT WALA PAKELS YANG MGA YAN!!! NAG 1M VIEWS NA KASI KAYA TODO ACTION AT EXPLAIN!!! MGA B!!!

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  53. nakaka stress, been into a few international flights before cebupac (delayed) and air asia so far okay naman pero PAL na ito and business class pa

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  54. Naalala nyo tweet ni Dra Belo before na yung cushion ng business class ng PAL halos wala na?

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  55. Yang PAL talaga, pa-nget ng serbisyo. kami noon, nag refuel sa Hawaii (from SFO), sobra ang na-ikargang fuel, delayed ng 3 hours kasi hinintay pa mag open ang Manila office. then ini-off ang aircon, sa sobrang init sa loob ng plane nag nose bleed anak ko. Humihingi ako ng extrang tissue kasi ubos na yung dala ko. wait lang ng wait ang narinig ko sa flight attendant. ang ending, yung jacket ko na lang ang ginamit ko. palibhasa economy passengers lang kami, walang nag-check after. oh di ba, bongga talaga ang PAL sa pal-pak na service.

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    Replies
    1. Hala pwede ba yun i off ang aircon

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    2. naka-off talaga besh, kung sa car - fan lang ang naka-on kasi nasa ground kami ng Hawaii airport, nasobrahan ng paglagay ng fuel, it took them 45 minutes or more before kami pinapunta sa terminal.

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  56. Kaya never ako nag PAL. Good job to me.

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  57. Now lang nabunyag na bad service ang PAL eh jusko, dekada na yan, from delayed flights to masusungit na flight attendants.

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  58. Plane Always Late with bad service ahahahha

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  59. That’s why I never fly PAL. Their business class sucks too. Sira sira ang mga buttons! Supposed to be lay flat pero di gumagana so nga nga! That was the last time I flew this airline!

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  60. Grabe ang pagdecline ng flag carrier natin, imagine i paid business class tapos mga seats namin problematic. One hindi nagrerecline and the other naman the tray did not work. To think long haul flight yung amin, never again.

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    Replies
    1. Haha naalala ko mommy ko nag business class na flight, humingi ng kape mid flight. Sa breakfast pa daw yung kape 😡‍πŸ’«

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  61. £ang¥A kayo, PAL! Ano pa iimbestigahan nyo e talagang ganyan na kayo dati pa! Magbago na kayo, uy!

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  62. Musta naman overseas flight namin di dumating plane kasi ginamit pa domestic sa Bohol argh! Imbyernang imbyerna ko sayo pal last na talaga yon never again!

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  63. Kung abs cbn ang me ari ng airlines, matatanggalan ng franchise yang cebu at pal.

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  64. Why would PAL change their ways if you guys keep using their service? :D :D :D Just use another airline ;) ;) ;)

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    Replies
    1. 12:09 sana ulanin ka ng lahat ng inconveniences for the rest of my life.

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    2. direct flight kasi from and to LA, SEA, SFO, LAS, so yung mga oldies ayaw nilang magpalipat-lipat or maghanap at maglakad ng medyo malayo papuntang layover terminal.

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    3. WHOAH 1:42. You do not wish bad things to happen to other people. This time tama si Smiley 12:09. If paulit ulit kang flying on PAL pero di ka satisfied sa service, maybe 3:00AM it's time to try other Asian carriers - like Asiana, Korean Air, All Nippon Airways, Japan Airlines, etc na maganda ang service vs sakit ng ulo sa PAL. For senior citizens, they can request WCHR (wheelchair) service sa booking. Para di mapagod sa kakalakad.

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  65. Napanood ko panyung isang vlogger, pinaghandaan nya yung business class seats daw nilang family sa PAL… from departure to arrival and back puro aberyaπŸ˜‚πŸ˜‚ sira ang ilaw sa seat nya, sira windows etc… i was like duh what donyou expect πŸ˜‚πŸ˜‚

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    Replies
    1. Diba? Ang mahal ng ticket bakit hindi sa ibang airlines nalang? Or baka yun lang ang available pero US yun eh kaya maraming pagpipilian. Ang swerte namin kasi may SIA ang country of origin namin. Last uwi namin late yung plane namin from other City but mukhang hinintay tlaga kami kasi kami yung pinakalast na nagboard papuntang Singapore. Pero wala na yatang direct flights papuntang DC.

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    2. It’s PAL 🀣

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  66. Buti nlng artista ka. Pag normal na tao susko imbey nlng.

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  67. This is why local airlines suck. IF long haul, I fly Emirates, Etihad or Qatar lang talaga. Turkish if gusto ko gumala in Istanbul. Pero kahit direct flight ang PAL to the US, I'd much rather waste an extra one day flying Emirates. Sobrang perwisyo lang talaga si PAL / CebPac and always nangyayari to.

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    Replies
    1. Ako din I fly Korean Air or JAL or minsan Delta kaso last flight ko this July namalasan ko first leg was PAL. Ayon cancelled kasi walang plane. Then nung nag rebook delayed ang flight so I missed my connection again. Na stuck ako for a day ulit sa airport yung supposedly 19hrs ko naging mahigit 48hrs. Never again!

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  68. I work in the airline industry and yes it's legal to overbook flights depends on the country. They do this to maximize profits. Kasi minsan may mga no show at offloaded sa flight. Ground staff will ask for willing pax who can give up their seat in exchange of compensation like hotel accomodation and free roundtrip tickets if overbook ang flight. Some airlines nag oofer din ng upgrade to business if you will take the next available flight. Ang problema kasi dito minsan ang marketing ng airlines sobrang mag overbook ang ending ang ground staff ang mag sa suffer kasi kami yung nasisisi at mag hahandle pag nag show up lahat ng nasa booking list on time. Nag re released lang kami ng seat ng pax if closing time na at binibigyan ng 15 mins extension ang mga naka online check in (depende din ito sa policy ng airline). Hindi siguro maayos ang pag handle ng flight controller jan kaya na mismanage ang seats. Dapat may backup plan na agad ang counter pag ganito na booking.

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  69. kung gusto nyo mura, try nyo yung scoot. budget airlines ng singapore.

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  70. I never tried PAL kasi pag nagpaplano ako mag travel internationally mahal ang PAL kumpara sa mga international airlines or cebupac or airasia.

    Sabi ko noon gusto ko ma try PAL kasi nga flag carrier at mataas expectation ko. Pero never ko nata-timingan-an na mura. Di ko alam dami din aberya. Parang ayoko na tuloy itry

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    Replies
    1. Naku wag kana magexpect. Set mo sa low lol. Pati mga FA nila mga feeling. Di yata na train na trabaho nila is to serve. At hindi model.

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  71. kaya I never fly or use PAL at all.

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  72. As our flagship carrier, PAL needs to be held accountable to high standards. Luckily, I haven't personally experienced these woes but I've had plenty of friends and family experience this with PAL. I hope they can improve para mapasama naman tayo sa best airline rankings of flagship carriers.

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  73. Buti pa ang other Asian air companies, maganda ang services from check-in to deboarding the plane. my experience with China airlines, tulog ako nung nag serve ng meal but as soon na nakita nilang gising na ako, they asked kagad kung ano ang gusto kong meal. EVA naman if restricted diet ka, ikaw ang unang bibigyan ng meals. Korean Air, ang babait ng flight attendants.

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    Replies
    1. True sa pal lalong lalo sa cebu pac grabe rude ng mga FA when i was asking them for assistance as in "hello" pa lng nasabi ko taas kilay sabay sabi sandali with a rude tone. Dito kasi sa pinas pag sinabing FA like wow taas. Di siguro matanggap ng mga pinoy FA na taga assist,serve at taga kuha ng basura work nila kala nila fly here and everywhere lng sila mga feeling exec.

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  74. Moral of the story: Don’t ride PAL Business class

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    Replies
    1. Don’t fly PAL at all. Problem solved

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    2. don't fly PAL. period.

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    3. Dont fly. At all. Problem solved

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  75. Dapat kasi imbes na overbook, may mga standby passengers na lang para kung may no show, saka sila makakakuha ng seat. Ang pinagtataka ko bakit tumatakbo si Vice sa story niya? Na late ba siya?

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  76. Yang respond ng kahit saang Customer Service gaya ng respond ng PAL kay Vice Ganda ay sobrang common. Most of the time pang uuto na lang yan para di na mas lalong magalit ang customer pero ang totoo nang uuto na lang yan. Kunyar kunwarian nag care.

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  77. Akala ko ba recommended ang PAL instead of Cebu Pacific. Yung kasagsagan ng issue ng Cebu Pacific, ang ganda ng sinasabi sa PAL. Ngayon naman lumabas ang nagcocomment na pangit ang PAL.

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    Replies
    1. mas pangit pa ang cebu pacific!! so ibig sabihin walang magandang airline sa pinas lahat sub standard!

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  78. Buti na lang may UA na ulit from SFO to MNL direct flight. yay!!!

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  79. I've flown via PAL once and hindi na ako umulit!Korean Air ako palagi!Kaya laging masaya byahe ko hehe

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  80. Kaya di na kami sumasakay ng PAL kapag international flights. Sobrang mahal na nga, napaka pangit pa ng service. Minsan sira pa yung upuan or gadgets. Last namin na experience sa PAL, nag first class nga kami pero sira yung assigned seat. Nakaka sumpa talaga !

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  81. Bakit pag sikat na katulad ni Vice ang nagsapubliko ng reklamo, pinapansin agad? Pero pag normal na traveler lang, hindi kilala, hindi public figure, deadma ang mga kumpanyang katulad ng PAL. Ramdam ko yung galit at gigil ni Vice at sa totoo lang, I’m sure lahat ng taong nagPAL naka-relate sa incident na to! Pati ako nastress. Mga walang modo talaga yang PAL! On point ang reklamo ni Vice eh!

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  82. Same sa experience namin last aug. Papunta din sa thailand and pauwi. Overbooked si PAL, yung seniors namin reserved seats pero hindi naman ganun nangyari. Hayy nako PAL-PAK talaga.

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  83. Mas malala ang Jetstar kaysa sa PAL.

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  84. Kung maraming beses na pala silang naperwisyo bat paulit ulit pa rin sila nagbobook sa PAL. Ika nga, once is enough, twice is too much, thrice is a poison that can kill a person.

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  85. I don't buy their alibi. Bakit si Ion nakapasok agad? medyo buhul buhol explanation ni PAL.

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  86. 20 years ago ganyan na ang gawain ng PAL esp pag December. mag ooverbooking tapos they will entice the customers like 5K pesos to give up your seats! we promised ourselves hinding hindi na kami lilipad via PAL! SQ na lang kasehodang mas mahal. what Government should do or the DOTC is fine these airlines for their pangit na serbisyo. dapat may KPI sila bec they serve the Public!

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  87. Here in the Middle East, PAL flies directly going to the Pinas. Convenient when you avoid layovers. Also, when do you get to book ahead before your date of travel? you can get the best deal tickets online too.

    However, nothing is guaranteed with PAL now. Even if you purchased the most costly tickets? that doesn't matter unless you are mindful of doing your online check-in on time so at least you can rest assured of your seat's availability as a priority.

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  88. I don't understand why airlines still overbook. THE SEATS HAVE ALREADY BEEN PAID FOR AND ARE NON-REFUNDABLE. So why does it matter if a few passengers don't show up?

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  89. Ang di ko gets pano ba nagiging unserviceable ang upuan sa eroplano? Eh upuan lang naman yun like… ano kaya klase pasahero nagkaron bago para masira ng ganun? Kung tulo ng aircon or medyo may lubog ang upuan man parang sa bus, mas internal arrangement yun between passengers at mapapansin at magrereklamo lang sila or lilipat lang sila pero di aabot na muna magpapasakay sa eroplano? Kaya tama talaga na inexpose sila of giving conflicting explanation kay Vice at sa statement nila. Ang laki ng effort ng mga pasahero wag ma late sa boarding at ang laki ng gastos at abala sa mga wrong name at changes sa booking kaya dapat lang mas maging strict rin at marevisit ang policy at punishment pag Airline naman ang nakaabala ng ganyan kahit isang minuto lang sa pasahero. Kulang yung pabiscuit lang. Di talaga fair.

    ReplyDelete
  90. mag aair asia na ako sa sunod!

    ReplyDelete

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