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Thursday, December 10, 2020

Autism Society Philippines Calls Out Plantation Bay Resort and Spa for Treatment of Autistic Guest, Response, and Subsequent Apology

Image courtesy of Facebook: Plantation Bay Resort & Spa




Images courtesy of www.tripadvisor.com.ph


Images courtesy of Facebook: Autism Society Philippines

Image courtesy of Facebook: Plantation Bay Resort & Spa

213 comments:

  1. Siguro dapat sinabihan ni Mother ung resort about the child nung nag check in sila. para nakapag adjust ang mga personnel.

    Tanda ko nung HS namin, meron bata (anak ng canteen manager) na mahilig magtaas ung palda ng girls. wlang sumasaway sa kanya kasi sbi ng parent, child with special needs daw sya. sa bandng huli, KAMI at ung buong HS na lang nag adjust to the point na pag nakikita nmin ung bata, nagtatago kami dahil ayaw nmin mabiktima. napaisip tuloy ako kung tama ba ung ginawa nmin or nagkulang ung magulang. Wla lang, na share ko lng

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    1. Hehehe... Meron nga nanghahalik pa eh heheh... Wala lang naman sa kanila un at mababait naman sila, mga inosente... Kaso dun sa mga hindi game eh respetuhin din naman.

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    2. 12:47 @ 1:15 ibang kaso yan. Yan yung mga dapat dinidisiplina! Kasi walang pinagkaiba sa pagtatatantrums nila yan! Para me sense sila ng Hindi Tama o Hindi Magandang Gawin! Pero yung maging maIngay dahil masaya sa open na lugar para pigilan E......

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    3. Hindi naman kailangan mag adjust if you have a heart you would understand if sinabi na sayo na may special needs yung bata. Mahirap kasi madami ang panget p din ang tingin sa mga may special needs either ginagawang katatawanan or pinanddrihan.

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    4. True. Ayaw ng mga alta sosyedad ang mga bata. Kaya nga me mga yaya sila para sa mga yan. High End yung resort so mga Bilyonaryo mga pumupunta jan na BWISET SA MGA INGAY NG MGA BATA. Kaya Naiintindihan ko yung Stand ng Resort na binawi nila nung nagkaron ng Clamor. Hahahahaha!

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    5. Nakakaawa un mga autistic mismo. Pero sa mga magulang na sumurrender na lang sa pagdisiplina ng anak di ako naawa

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    6. Kaya nga po special needs, we have to be sensitive & be able to accomodate their disabilities. There is a way naman to manage their behavior, there's therapy, may medication din sa mga hyperactive, & also the parents have to be educated. Kaso mahal din yan so cant blame also the parents coz im sure sobrang mahirap din ang magpalaki ng may special needs. So for us, konting empathy lang sana & be kind & understanding.

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    7. kami naman dati kumakain sa restaurant tapos biglang parang may nasusuka dahil nachoke. akala ko emergency talaga pero yun, paulit ulit. special needs child pala. wala nang ginawa yung mga kasama nya at pinabayaan na lang na feeling ko nasanay na sila dahil normal na nya ginagawa yun. wish ko sana nag-intervene yung staff or better yet kung talagang may ganung tendency wag na lang sila kumain sa labas Lalo na sa tahimik na resto. hirap magbigay kung sila rin naman parang hindi nag-eeffort na makibagay sa iba/mas nakakarami

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    8. Dapat palitan nila pangalan nila ng PLANTATION BAY LIBRARY.

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    9. ka hambugero pod aning gonzalez na ni mureply sa complaint ui. kahilas ba nimu sir. ypu could have handled the complaint better by replying appropriately. di ka pede maging manager ani nga resort sir sa imung batasan. need cguro nimu magtraining ug business etiquette og management ai.

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    10. @3:25 alam mo ba ang ibig sabihin ng child with special needs? If nagsqueal sya to be happy - pipigilan mo sya? Like pag tumawa ka pag masaya ka - form of pagdisiplina pag pinatigil ka tumawa?

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    11. 3:25 - YOU CAN'T DISCIPLINE (IF YOU MEAN ASK THEM TO REFRAIN FROM DOING STUFF) A CHILD WHO'S ON THE AUTISM SPECTRUM, THOUGH. WE NEED TO BE MORE UNDERSTANDING AND CONSIDERATE ABOUT CHILDREN OR PEOPLE WITH SPECIAL NEEDS.

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    12. kahit may special needs ang isang bata, hindi ito pwedeng pagbawalin sa mga pampublikong lugar. Isa itong karapatang pantao. Magna Carta po yan. Hindi naman pwede na ikulong sa bahay ang isang taong may special needs.

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    13. We have the same experience buong HS din until the person autism graduated, lahat nag adjust. Teachers, orderly, security guards, librarian, students. Nananapak siya and shouts if he does not agree with a person, pero pag good mood, kind hearted individual. Kinaibigan ko siya. Mataas ang skill level niya sa math. Okay naman, wag lang siya tatanungin ng mga bagay na magpapatrigger sa kanya.

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    14. Kung magbabayad ako ng mahal para sa resort na to, you wouldn’t expect me to adjust for anyone even if special child man yan or hindi. I know, walang compassion pero Im paying for a service and i dont even like children ugh.

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    15. sana nagdala ng laruan si mommy para madistract si anak . kasi kahit normal payan ang hirap alagaan kaya nga nabubugbog ang mga bata kasi mga adult mahina ang patience. For me the normal person should be the one to adjust unless buong brgy na ang nadisturb. kaya naman kasi nainis si mother maka google naman tong si shareholder akala mo madaling maging doctor sa google.

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    16. Agree 12:25 PM! Sorry ha not against special children pero peace and relaxation ang habol ko pag pupunta ako jan sa resort na yan. Wrong choice of words lang si Manager he could've replied nicely.

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    17. Grabe ka naman 12:25. Hindi lang ikaw yung nagbabayad for the service. Discriminatory naman if the resort will not allow people who have special needs to enter. Tsk.

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    18. 8:06 Well unlike the mom, maybe nagresearch ako and found out na may policy yung resort against noise thats why i chose it then biglang may ganitong ganap na may special treatment yung special child and i wouldnt be getting my money’s worth. Its the resort’s loss coz i definitely wouldnt come back. Its one family giving trouble for everyone else just bec they didnt do didnt disclose the child’s situation.

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  2. I couldnt help but comment- this GM has to be retrained. With that kind of response he needs to think hard if he is in the right industry. Maraming mas maganda at makataong resort kesa sa inyo. Shame on you plantation bay.

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    1. Trot, ung way ng response niya wala talaga siyang paki. Antipatika ang bruha.

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    2. Korek! Pwede namang sumagot nang maayos para narin malaman nang lahat na naaayun ito sa kanilang patakaran, pero the way siya sumagot jusmiyo aku mismo nainis. Insultuhin mu ba naman yung nanay sa pagpapalaki niya sa kanyang anak.

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  3. dahil lang sa isang share holder

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  4. Ay maingay namam pala dahil elated at excited hindi naman yung tantrum na gusto nilang lunurin sa pool o dagat nila! Me mga autistic kasi na me tantrum and MAS MALILIGALIG mga taga plantation bay pag ganun yung inasal ang hirap kontrolin nun aa mga ganyan lalo na kung hindi disiplinado ng magulang na usually single parents! Pero the kid was having fun.....hindi naman lasing na having fun na maingay at sumisigaw.

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    1. try to check on Trip advisor, marami ang nagrereklamo hindi lang ito isolated case. Dapat nilagay na lang nila sa rules na bawal ang mga bata dahil maingay. Kahit hindi yung sa may autism na bata, pati sa may mga one year old pinagsasabihan nila na bawal maingay.

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  5. Dapat palitan na nila name ng resort nila " Quiet Place" hahahah

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    1. Lol, true, may monsters na kakain sayo pag di ka quiet.. hahaha

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    2. hahahaha! sementeryo or library ghorl :)

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    3. TRUE! or ilagay nila sa rules, bawal ang mga bata in general kasi yun ang karamihan sa nag complain sa Trip advisor, pinagsasabihan nila mga parents.Once na may complain, binabara agad ng manager nila sa socmed. E kung magsara na lang kaya sila at ipa renovate ang lumang resort. Luma ang resort at mga amenities tapos ang yayabang mambara ng mga customers na nagrereklamo.

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  6. Against ako sa discrimination of any kind. Syempre kasama na mga autistic pero dapat din naman respetuhin ang katahimikan at privacy ng iba. Parang un may mga nanay na nagpapalit ng diaper ng baby nila in public. Walang modo naman pag ganun. Gets ko si mother na gustong mag enjoy ang anak niya pero may point din un manager na kailangan din ng katahimikan at kaayusan dahil nga naman baka may mga distress call na hindi marinig. Siguro in the privacy of your own home pwede mong pasigawin si baby and nobody has the right to tell you otherwise. Pero pag may public na involved isipin mo din un iba. Special child pero dapat ba special treatment? At usually naman ang magulang lang ang magmamahal sa anak. You cannot expect other people to like your child. Kahit special o regular man. Kaya low profile lang.

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    1. 12:52 exactly my thoughts. Ang mali lang ni shareholder, "suplado" yung dating kung pano siya nag explain,kaya ayan tuloy namukha siya kontrabida.

      Pero shmpre sa lahat ng situation ang sympathy ng tao lagi asa "victim" which in this case ay yung nanay

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    2. Napaka ignorante ng comment mo. Please educate yourself.

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    3. Teka muna! May point ako na agree at disagree sa mga pinagngangakngak mo.
      Trigerred ako dun sa mga nanay na nagpapalit kamo ng diaper in public??? Naging nanay ka na ba??? Paano kung ma.infection anak mo dahil hindi agad napalitan diaper nya esp. pag pupu yun??? Hello! Iisipin pa ba namin sasabihin ng iba na baka madiri kayo vs sa comfort at health safety ng anak namin??? Wag lang siguro sa ibabaw ng dining table, malala yun. Pero kung talagang need na palagay ko kaya ko ring gawin basta himdi naman poops.

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    4. kaloka ka 12:52. para ikaw din yung nag respond sa review yung logic mo. as if naman macocontrol mo like ordinary kids yung may autism. special nga eh kaya special treatment, need ng compassion, understanding and a little more patience. yes you can not expect people to like your child pero you dont expect people na mag discriminate. so forever nalang silang magkulong sa bahay?

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    5. 12:52 You also need to change your perspective, people with disabilties need reasonable accommodation. They are disabled and normal rules are not fair to them.

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    6. This is true. Hindi sa lahat ng pagkakataon mag aadjust ang lahat para sa isang may special need. This is not having empathy. This is the reality. Hindi din dahil sa ignorante ang iba. Aggressive yung reply ni shareholder mejo arogante yung dating oo. Pero when you just read it, may point din naman. Hindi lang naman sila ang guest sa plantation bay. Maraming bakasyunista ang gusto ng katahimikan.

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    7. You cannot say low profile sa mga special needs.. sometimes hindi nila macontrol yung tone of voices nila.. or maybe the kid is non verbal and yun lang yung way nya ng pagshow na masaya sya.
      We have to adjust for them kasi tayo yung mas nakakaintindi.

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    8. Agree and disagree on some areas. Ang tanong ko lang dito is kung ininform ni mother yung resort about sa anak nya knowing na nakaspecify sa booking email nila pala about sa noise and all. As much as other people and the facility would accommodate them dapat beforehand sinabihan din ni mother para ngka compromise on both ends before pa mgyari ang lahat.

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    9. Hindi naman sa ano pero parang Wala pa akong nakitang batang masaya na nagtatampisaw na tahimik. Karaniwan pag me mga kalaro e maingay o pag tuwang tuwa.

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    10. 1:28 totoo yan. Di lang sa recreational facility pero kahit sa school setting. Dito sa US masyado ang importance nila sa special needs to the point na the regular kids’ rights are being neglected. We have inclusion class so magkasama ang may special needs and regular kids... people will bash me for this pero nagsusuffer ang regular kids kasi pag call mo yung attention ng sped, prejudice ka na. Ang hirap lang din talaga.

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    11. I can not imagine a world na punong ng tao na tulad mo! First kailanhan ba pag special child special treatment-hindi naman pero be more understnding dahil ikaw yung nabless ng tamang pagiisip.

      Second not every special child can be controlled po immediately khit na nag attend ng school so ang lagay di na sia pwede sa labas sa bahay na lang sila?

      I Understand the peace and quiet something of others pero hindi mo nman po buong oras makakasma or marrinig yun so again be understanding.
      Hindi nmn nkakmatay ang pagkakaroon ng puso.

      We are blessed na sa atin binigay ng diyos ang ganitong buhay imagine being like them and masbihan ng ganitong comment.

      It breaks my heart to read comment like this my sister is diagnosed with autism too. I sincerely pray that none of you would experience having a family member with special needs not that it is tiring or we love them anyless. It is because people like you would not be as understanding

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    12. gaano ba sa tingin niyo po kalakas ang ingay ng bata.
      Ms nakkbother yung di nila kaya itolarate ang ingay ng bata pero baka may time n may malakas na music sila for parties sa resort?

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    13. Disagree sa pagcontrol, you can’t control someone with special needs.

      1:35 I read somewhere na may disclosure regarding this sa booking confirmation na sinend sa customer, dito lang I think nagkamali ang mother. Most of us kasi we don’t read na yun T&A/Policies ng resorts and there are some high end resorts who really implement yun rule na bawal ang maingay.

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    14. Para sakin sana dinisclose ni mother una pa lang. Maling mali yung comment ng share holder, matalas dila masyado. However, you have to respect din yung privacy nung iba. Siguro choose other resorts na lang yung more on fun-fun para di maalanganin yung child with special needs sa iba

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    15. Grabe dati kumakain kami sa fastfood. Yung mother ba naman nag change ng nappy sa table. Grabe. Walang takiptakip ha. We always have to be mindful with others no

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    16. 12:52 U lost me at “special child pero dapat ba special treatment?” Sarap mong bigyan ng mga libro.

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    17. 12:52 I am sure wala ka pang anak dahil yun sinasabi mo realistically hard. Ano akala mo, madali magsaway sa batang may special needs? Feeling mo pag sinuway mo, automatic gagawin nila agad agad. Their brain is wired differently and yes, parents need to discipline their children even if they are with special needs but of course it takes a long time before they can fully understand the meaning of what you are trying to say. Kya dba years magpatherapy. Please educate yourself more.

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    18. Politically incorrect lang pagkakasabi ni shareholder pero tama siya!

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    19. Hindi kame nghihingi ng special treatment!!! Pero we need inclusion just like normal
      people gaya ng sinabi mo pero you have to accept also na we are different and we need higher understanding and empathy. Hindi nila controlled emotions nila, once ngexpress sila emotions its either too much for you or too less for us parents. Ikanga nyan ni Manny, google din at least man lng may idea ka panu minamanage ng family nila ung sensitivity nila. Panu namen sila hinahanda para sa simpleng pagkain sa mcdo, kse pg matagal bigay ng pagkain, nde nila makontrol pgkainip nila. Okaya panu sila iready in case maoverwhelm sila s tunog ng sasakyan sa labas. Sobrang lakas un sa pandinig nila n normal
      lang sayo. Kaya sana bago mo sabhin “special treatment”, basa ka muna baket kelangan nila nyan. Hindi yan sense of entitlement, kase need nila ganyan treatment.

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    20. Kahit sa skwelahan may SPED di ba?! Separated un may special needs na students sa regular. Ganun din dapat sa leisure. May pang special kids, may pang regular. Fair lang iyon. Naku baka si mother na ang susuko. Lahat ng tao maiingay.

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    21. It's not about liking a kid or adjusting to people, its about being INCLUSIVE to people with disabilities. Businesses should have policies in place & trained personnel that are sensitive to PWDs instead of discriminating them. Where's your empathy? It won't hurt you to be kind.

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    22. Ang comment nitong c 1252 parang wla pang anak kaya ganyan makacomment. Jusko, buti nlang wla ako sa Pinas kasi baka maski saan magchange ako ng diaper ng baby ko kesa magkainfection pa dahil lang sa maseselan na ilan. Uhm, no thanks. B Pero grabe nman yang na experience mo 217. Buti nlang dito priority ang mga babies at nanay. Sa Pinas, jusko manganganak ka na nga lang para ka lang saling pusa pag di ka mayaman. 😂

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    23. at anon 2:06, this resort is known to not have those typical loud parties done in other resorts. they are really strict in their policy on noise. mali lang is how manny handled his response. oh well, ganun din cya last time on the food poisoning issue sa resto dun. matalas dila. very arrogant!

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    24. I have a son on the spectrum and speech delay and usually when he gets excited he would be screaming to release emotions na hindi nya masabi. Please educate yourself before making ignorant comments! We are thankful na hindi kami sa Pilipinas nakatira.

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    25. 12:52, 3:20 bumalik kayo sa comment section na to pag magulang na kayo

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    26. Agree ako sayo. Nasa rules nila about noise so kung gusto mo sa resort nila, yan ang dapat. Bilang ina kng alam mong hindi tatahimik ang anak mo dahil sa sitwasyon nya, hanap ka ng resort ng hindi issue ang ingay. May mga tao kasi na pinipili ang resort na tahimik. May mga tao na gusto nila party party or ok ang ingay. Ikaw bilang ina/individual, wag kang entitled na lahat kailangan mag-adjust sa needs mo/nyo. May karapatan din ang ibang tao. May mga resorts nga na halos kahalati ng island bawal ang bata, for adults only. May mga rules. At kung hindi pasok sa rules ng resort ang needs at gusto mo, does not make the resort a bad place. It only means it’s not the resort for you. Kung gusto mong mag-enjoy ka at anak mo, it is your responsibikity to find a nice place that can accommodate your needs.

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    27. We all want to be politically correct pero i bet kung ikaw yung ibang customer sa resort na yun, knowing na sobrang mahal jan sa resort na yan tapos bubulabugin ka ng batang may special needs, i cant help but side with the management. And they cant announce to everyone na special child yung bata baka ibang klaseng bad review pa makuha nila. Its the mom’s fault for not disclosing her child’s situation or not researching the resort’s policies.

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    28. It saddens me that in this age where information is just a click away, people still tends to be ignorant. Or wala lang talagang empathic bone sa katawan. Grabe guys people with special needs sila means special treatment din dapat sila. We are very lucky that we are perfectly healthy, we will never know how hard not just for the Mom but the kid itself to go through the situation they have. Minsan a little compassion goes along way for them.

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    29. sa chrue lang naman sa realidad lang tayo no, business yan syempre yung majority ng nagrereklamo kapwa customers din nila so sino bang dapat ang mag adjust? magulang ng bata! responsibilidad niya yan e, yes dapat may special treatment pero kung nakakaistorbo na sa ibang guests dapat lang namang icall out yung magulang ng bata. hindi mo pwedeng pagsabihan yung ibang customers kaya nga sila nagbayad dyan para mag enjoy hindi para mag adjust sa kakulangan ng ibang tao.

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    30. 3:20am another ignorant and heartless comment may sped school because they need a different type of learning and can't keep up with normal school parang sa school na may grade 1 grade 2 din pero ang heartless mo sa pati lahat ng establishmement isolate sila? They need acceptance! Sana po hindi ka magkaroon ng kapamilya na may special needs at masabihan ng ganyan

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    31. 3:20 yes may SPED pero nakikihalubilo sila sa mga iba pang bata. Karapatan po ng bawat tao na pumasok sa mga pampublikong lugar tulad ng restaurants, hotels, etc etc. Malaking diskriminasyon na pagbawal sila sa mga lugar na ito.

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    32. teh ang mga may special needs ay mayroon din pong Karapatang Pantao. Tayo po ang mag aadjust sa kanila. Alangan naman porket may special needs ang isang tao pagbawalin na siya sa mga pampublikong lugar tulad ng mga resorts. Also, sa pagbabasa ko sa resort na yan, lahat ng reklamo , hindi lang dito , sinagot ng management ng pabalang. Binibintang sa customer lahat ng reklamo nila. Yung ibang five star hotels, very apologetic sa complaints, ito lang ang pabastos ang sagot sa customers.

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    33. Ang daming ignorants dito nakakadiri.
      Ps sa abroad magkakasama special child samin mag aral. At yung kadiri na sinsabi ng owner ng resort is google autism pa sa nanay referring na lie yung nanay

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    34. Triggered ako sayo ghorl. Hindi ka siguro nanay para sabihin mo walang modo na pag nagpalit ng diaper in public. Paano kung walang banyo na available? Aantayin ko makahanap kami habang may pupu diaper ng anak ko? Try mo kaya maglakad lakad ng may jebs sa panty mo. And special kid nga eh, edi siyempre need ng special treatment. I’m guessing you’ve never met a special needs one, kaya ganyan pagiisip mo. So hindi na sila pwede to go anywhere in public coz they have a special kid? Bawal na lumabas? Kim Chiu teh? Nagsabi ko pa na against ka sa discrimination in ANY form. Ewan ko sayo teh.

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    35. 1:22 I don’t think it’s discrimination naman, they have policies and yun lang siguro yung gusto nila ma-follow, since we are not at the comfort of our homes then we have to respect the policies set ng place na pupuntahan natin whether we paid for that or not kasi before ka pa mag-book nandyan naman na ang policies na yan eh. I am against maltreatment of those w/ special needs pero I do understand the point of the resort but not how they commented on it, they could have said it in a customer service way.

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    36. So hindi na puede mag enjoy ang mga special na bata or kahit adult for the sake of "normal people" napaka unfair naman kung ganon. At yung nagsabi na dapat sa leisure nakahiwalay din ang special kid jusko, the very reason na may school for special kid ay dahil hindi same ang learning capabilities nila sa normal kid.

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    37. 2:06 di ka pa siguro nakaka encounter. High pitch po kadalasan at continuous. Di po yung tipong "yehey" lang

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    38. 3:20 labas2 din ng lungga pamay time! may inclusive na pong program si DepEd. pag nakikita nilang kaya na ng isang may SPED student, sinasama na nila sa regular class!!! try to learn more regarding sa pinag sasabi mo!!!

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    39. Kaya nga "Special child" eh, person who has Special Needs.

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    40. 1:33 thank you - mom of a special child

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    41. We are not asking for special treatment, rather consideration. Hindi madali turuan ng disiplina ang batang may asd. Gusto din naming mga magulang maexperience ng anak namin na maexperience ang naeexperience ng normal kids. Hindi namin sya para itago para lang sa ikakaalwan ng buhay ninyong mga tao na hindi makaintindi. Baka mas malalim pa pang unawa ng anak ko kaysa sa inyo. At FYI may feelings din sila.

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  7. Nakakahiya, plantation bay!

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    1. No. It’s a private business baks. They have rules. If you don’t like them, you don’t have to be there. Find another place that can accommodate your needs.

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  8. LOL! Ginawa pang palusot yung pandemic chuchu puchuchu sa pagsigaw at pagbukas ng bibig nung SNC e tinanggap niyo nga as guest kahit alam niyong me pandemic pa! GANIDS! Dapat magpaskil sila na QUIET SWIMMING ONLY! FEELING NAVY SEALS TRAINING! WE DON'T ALLOW KIDS UNLESS THEY'RE GAGGED!

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    1. True, kahit hindi special needs ang bata matutuwa iyan madaldal tawa ng tawa iyan bata eh. This resort is not family friendly eh hindi para sa amin ito kami eh maingay kami tawa ng tawa para siguro ito sa get away ng magjowa.

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  9. Grabe! I cant even grasp the nerve of that Manny Gonzalez!!

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    1. Taga Cebu ako and I worked in Mactan island, di naman yan first tile ganyan ka angas sumagot yang si Manny Gonzales na yan. Dati may controvery din sila yabang din nya sumagot. Kaya nga d na sila dinadayo. Naguguyo nila mga Japanese at Korean honeymooners nalng. Tsaka di naman jaw dropping luxury ang Plantation Bay. Better spend your money at ShangriLa Ocean Club accomodation.

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    2. me too baks! The hubris! Ano tingin nya sa sarili nya?!!! Yuck! Potah sya. Look how he phrased his arguments! Nakakakulo ng dugo

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  10. hmm.. while it's really hard to have a child with special needs, i hope this does not allow a parent to ignore other people and expect everyone to just be ok with it. others will be bothered and they are paying guests too. i hope everyone can meet halfway. pero yeah, i get it, yung reply ng manager was really handled poorly.

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    1. This! You can not expect everyone
      Around you to always adjust to your special child. Medyo may pagka-entitled si mother. Sana nagbook na lang sya ng private resort para walang sasaway sa anak nya kahit magsisigaw sigaw pa yan.

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    2. wait, sorry ako si 12:59. i wasn't pertaining to the mother in the article ha. kasi she was actually considerate, tinatakpan pa nga raw nya bibig ng kid nya :( i was talking about parents with special needs in general. meron kasi iba sakanila yung "feeling entitled"

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    3. sana sumama kayo kay manager sa seminar ha. mga ignorante!

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    4. One time we were in a resort in tagaytay ang sarap magswim ng morning. Everyone was so chill. Hanggang sa biglang dumating yung family na super lakas ng boses tapos tili ng tili yung kid kahit walang dahilan tapos di sinasaway ng family. Everyone left the pool at natira na lang yung family. I dont want to hurt anyone's feelings pero everyone is paying din naman and you have to respect other people as well. Siguro hanap na lang sila ng active resorts para di din maiilang both sides. To end this, super yabang talaga nung shareholder ng plantation.

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    5. no, the mother is not entitled. she is a mother deeply hurt by how people treated her kid. have u read the original post of this shareholder? que horror - ang arrogante!. Kahit sinong nanay magdadamdam pag ganon ang sabihin sa anak nya whether special needs o hindi

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    6. 2:02 isa ka pa

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    7. Grabe. So itago na lang sa bahay yung mga may special needs? Nakakatakot magkaroon ng special need na anak sa pinas. Mga tao hindi open at accept.

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    8. Kahit ako magreklamo kung nasa spa ako then may ganyang ingay. The other guests need to be respected too

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    9. 1:29 so you mean kailangan nasa private places lang yung may mga special needs? We cannot isolate them kailangan nila ng socialization.
      At yung sinasabi mo pagsigaw sigaw minsan hindi nila nacocontrol yung sarili nila unlike other neurotypical kids na pwede mo pagsabihan.
      Siguro we should be more open sa mga taong may special needs and disabilities.

      Delete
    10. Tama. Dati birthday lunch ko with my small family in a nice restaurant. Elegante yung pinili kong restaurant. Relaxing yung music at ambiance. Tapos may dumating na group may kasamang child with special needs. Malaki na sya. Takbo ng takbo at sigaw ng sigaw sa loob ng restaurant. May tagahabol na parang driver siguro nila. Tapos yung mom parang wala lang sa kanya tuloy lang chatting with amiga. So sa laki nung bata na takbo ng takbo sa likod ko, hindi na ako maka-relax kasi natatakot din ako matamaan, and honestly, hindi na kami makapag-usap ng relax at may ambiance in a restaurant na yun naman talaga ang offer nila. Lahat ng bata may karapatan at lahat ng tao may karapatan at needs. Sana maging sensitive ang lahat sa needs ng lahat, not just sa needs ng special child.

      Delete
    11. 1;29am grabe ka naman sa pagsasabi ng entitled nd expecting everyone to adjust! for one for sure she doesn't expect everyone to adjust she just want some little understanding hindi naman for sure grabe or whole day magiingay yung bata. Magcacalm down din naman yun I know because my brother is one. I get it that everyone is paying but we do not want everyone to adjus we just want a little understanding that they are humans too.and the word saway?why would you?you can approach someone to request nicely about the policy and extend a little bit of your understanding.

      Delete
    12. ON NYE LAST YEAR, I DECIDED TO TAKE MY FAMILY TO A 5-STAR HOTEL.

      IN THE ELEVATOR (I WAS WITH MY 8 YEAR OLD NIECE), THERE WAS A KID (MALE) WHO WAS MOVING AROUND AND WAS VERY HAPPY FOR NO APPARENT REASON. THE MOM WAS SHAMEFULLY TRYING TO STOP HIM BUT THE KID WAS UNSTOPPABLE.

      I LOOKED AT MY NIECE WHO WAS STANDING NEXT TO ME AND OBSERVED HER.

      AFTER THE KID AND THE MOTHER LEFT AND WE WERE BACK IN OUR ROOM, I ASKED MY NIECE, "DID THE KID SCARE YOU?"

      MY NIECE: "NOT REALLY."

      ME: "WHY NOT?"

      MY NIECE: "I THINK HE HAS SPECIAL NEEDS."

      I LOVE WATCHING DOCUMENTARIES AND ONE TIME WE WATCHED A DOCUMENTARY ON ADHD/AUTISM TOGETHER.

      GUYS, IF AN 8 YEAR OLD CAN BE THAT UNDERSTANDING AND CONSIDERATE, SO CAN WE.

      Delete
    13. If others are bothered, they should live in a cave. People with special needs are human beings too. Treat everyone with respect and dignity.

      Delete
    14. Thank you 8:56, for us parents minsan nakakahiya din pag nag iingay anak namin, but what can we do? It is not like they are harmful naman

      Delete
  11. BAWAL ANG BATANG MASAYA NA MAINGAY! PAG SINABING BAWAL, BAWAL! PAG MASAYA DAPAT SARILININ NA LANG KAHIT NA ANG PAGTAMPISAW SA TUBIG E ME KASAMA TALAGANG NATURAL NA INGAY AT PAGBULALAS NG SAYA!

    ReplyDelete
    Replies
    1. Lalo na sa mga bata! Maiingay yan pag nasa tubig.

      Delete
  12. Paano ba yung ingay nung bata parang kinakatay na baboy para patigilin ng mga lifeguard?!

    ReplyDelete
    Replies
    1. I cannot fathom the heartlessness of this manager con shareholder ekek ng Manny na ito.
      Sana man lang may sensitivity kahit pano ang reply

      Delete
    2. does it matter pano ang ingay? if it did matter they should have placed restrictions na bawal pla ang people with special needs

      Delete
    3. Yes ganun ang pagkakadescribe

      Delete
    4. Loud, gibberish shouting na tuloy tuloy sya. So medyo nakakarindi talaga. We have a resort and close family lang ang invited for an occassion. May isa kaming aunt invited a friend who has a teenage special child. Come swimming time ng mga kids, sobrang na-excite yata sya. started shouting non-stop, even pushed the other kids in the pool, at ang pinaka-que horror, took out his genitals and peed in the pool.

      So if you were a paying guest at the resort and somebody’s kid did that, hindi ka magcocomplain??

      Delete
  13. I think, for me ha. Parehas may mali na side. The Management, mali paghandle nila na kailangan isisi sa mother. Mahirap maging parent, but I think including or parang pinapalabas na irresponsible yung mother is wrong. Plus medj discriminating na siguro na yung ilang beses sila nasuway ng life guard, and inexplain na with special needs but masisisi ba natin sila? They are just doing there jobs. Or we never know di naman natin alam pano sila pinagsabihan. Baka pangit din pagkakasabi nila. As for the Mother, never po naging mali ang pagcontrol sa anak na may special needs. Some people are just sadyang tanga. Di nakakaintindi. For me, ang mali lang ni Mother baka hindi masyado naiexplain sakanya yung rules about the noise. Or maybe first time din ng resort to handle this kind of case.

    ReplyDelete
    Replies
    1. Check the review section for plantation bay sa tripadvisor. They really have a history of attacking people who leaves negative reviews sa resort nila. This is not an isolated case.

      Delete
    2. THIS. I agree. Some high end resorts talaga bawal ang maingay and we really need to abide by the rules.

      At the same time, management really has very poor PR skills, lahat ng reply nila sa trip advisor kahit yun iba may point, nakakabwisit kase super condescending. Plus they never own up kahit sa isang mistake nila. Impossible na sa dami ng nagreview sa Trip advisor, lahat yon hindi totoo.

      Delete
    3. 1:29 yeah I saw the reviews, maraming mga nagrereklamo lalo na families. Hindi accomodating ang staff sa mga may bata. Maraming bawal. Anyways, mukha namang luma na at old fashioned itong style ng resort. Bring your money elsewhere. Nakikipagtalo sila sa mga customers na nagrereklamo. The nerve!

      Delete
    4. 203 normal na yan sa Pinas na poor pr skills ang mga employee at karamihan kulang sa training.

      Delete
    5. Yes and yung mistake na yan ni mother is for me, not simple. Bilang sya ang nanay ng special needs child, dapat sya ang unang sensitive sa needs ng anak nya. Need ng anak nya to be free in expressing him/gerself in ways na alam nya, choose a resort na pwede yun. Wag entitled. Kung sensitive din sya at may respeto sa needs ng ibang tao, she should have double checked the rules. May mga resorts na bawal ang maingayz may mga resorts na bawal ang bata, special needs or not, may mga resorts na maingay talaga. So kapag ganon, find one nalang na magiging masaya kayo ng pamilya mo in ways that you need to be. That’s your responsibility eh ganon talaga.

      Delete
    6. 2:03 I agree! aba ito lang ang resort na lahat ng complaints nila ay sinagot ng pabalang. I think itong manager ang may paandar. Prior to this incident, consistent sila sa pagbabangay sa mga reklamo ng mga customers on the comments section.Sa ibang hotels, di ba apologetic. Sa kanila, mayabang ang dating.

      Delete
    7. I saw all the negative comments in Trip Advisor and it seems na hindi ito isolated case. Lahat ng customer complaints ay sinagot nila ng pabalang. Ito lang ang resort na isisi sa customer ang reklamo. Sa ibang five star hotels, they are apologetic. Ito , sila pa ang nagmamalaki . Pero luma naman ang resort nila, hindi kagandahan.

      Delete
    8. Correct anon 1:29. May iba pa kong nabasa na sinasagot talaga nila ung negative reviews and grabe ung atake. Na stan ako na pwede pala un given na they are in the tourism industry haha. Usually sa ganyan mag thank you ka na lang sa feedback and sabihin na we'll improve and sorry for the inconvenience ek ek. Pero sila jusko. Di ko kinakaya ung reply ng GM like may isang line sya na if you are like this guest maghanap na lang ng ibang hotel. Hello?? Hahahaha tamang reply ba naman un

      Delete
    9. 1:29 meaning niya ata is first time na magkaroon ng child with special needs na nagsisigaw knowing they are implementing the rules na walang maingay, kasi may other guests din naman sila. Not all guests makakaintindi na special needs ang kid. Sa mga guests na yan, i doubt na lahat yan iintindihin ang bata. Baka nga sila pa nagreklamo sa life guard na maingay sila.

      Delete
    10. The management really handled it poorly. Sana nagapologize nalang sila or di nalang ininclude yung mother being irresponsible.

      Delete
    11. Agree. I feel for the mother, but some high end resorts talaga bawal maingay. Part yun sa binabayaran ng guests --- peace and quiet.

      Mishandled ung reply.

      Delete
    12. Agree with this. Maraming high end resort na dapat tahimik. Kung gusto nyo mag ingay dun kayo sa mga public beach. Tigilan nyo yung mga nagbabayad ng mahal para sa katahimikan

      Delete
    13. 11:07 Agree with you.

      Delete
  14. Regardless if his loud or not he still is a special child..this plantation bay is supposed to be a haven for families ...i could not believe that in this day and age there are still people who are ignorant about people who have special needs..I would ban this place on my to go list!!!!

    ReplyDelete
    Replies
    1. Hmmm, there is no law that says that they have to cater to special needs children. Besides, they also have to think of their paying customers who are there for peace and quiet.

      Delete
    2. I agree! Even some of the comments here shown kung gaano kaignorante mga tao about sa mga special needs or disabled. Nakakalungkot.

      Delete
    3. Haven for families din ng ibang paying guests, hindi lang sila.

      Delete
    4. Haven for families nga, pero you have to be fair na may families na nag babakasyon at gusto ng katahimikan.

      Delete
    5. Personally, I would also complain

      Delete
  15. They should have thought of a more sensible and heartful response. Given that each party has a point. But the problem is - he handled the issue very arrogantly and insensitively.

    ReplyDelete
    Replies
    1. Yes, in a diplomatic manner sana given they are in a hospitality business. That Manny Gonzales guy has a track record of handling matters in that manner.

      Delete
  16. hmmm mali ka mr gonzalez and yabang pa. publish ko nga sa yelp ito.

    ReplyDelete
  17. Shame on you Plantation Bay!!! That is a callous way of handling a complaint. I hope people boycott this place.

    ReplyDelete
  18. Shunga itong Manny Gonzales na to ang yabang ng sagot sabay bilang kambyo!

    ReplyDelete
    Replies
    1. kumambyo lang sila dahil nagreklamo na yung Autism Society pero tignan nyo sa Trip Advisor even in the past maraming nagrereklamong guests at binabara bara nila bawat reklamo. Ang kakapal ng social media handler nitong Plantation Bay para bastusin yung mga may reklamong customer. Luma naman at hindi kagandahan ang resort nila. Napaglumaan na ng panahon, ang yabang hindi man ipa renovate.

      Delete
    2. sa lahat ng resort, may PR sila na sumagot sa lahat ng complaint ng pabalang. Hindi lang ito isolated case. Look at the comments section ng resort. Kakahiya mga ugali nito. Lahat talaga ng complaint sinagot ng pabastos.

      Delete
    3. lahat ng reklamo sinagot niya ng pabalang. Iba din eh. Consistent. Ang yabang. Buti kung ang ganda at world class. Bulok eh.

      Delete
  19. Mas grabe ung orig/unedited post ni papa manny, nakakainit ng ulo.

    ReplyDelete
  20. An insensitive hotel to sensitive issues. Educate yourselves.

    ReplyDelete
  21. Seryoso ba tong Manny Gonzalez na to? Jusmio!

    ReplyDelete
  22. The good of the many out ways the needs of the few or the one :)

    ReplyDelete
  23. Kung guest ako dyan and may bata na ganyan, ok lang sa akin and my family. Ang lawak naman ng beach and resort kung maingayan eh di lumipat ng pwesto. Walang basagan ng trip! Hindi naman illegal o makakasakit yun sumigaw sa tuwa.

    ReplyDelete
  24. OMG i cannot with the ignorance and arrogance! My co teacher’s daughter was diagnosed with autism and she’s non verbal but would squeal a lot when she’s in distress or excited or whatever she’s feeling. Grabe ang arrogance ng taong to. 🤦🏻‍♀️

    ReplyDelete
  25. Nakakaloka. Pilipinong pilipino ang ugali nitong Manny na to. At sa lahat ng comments dito na nagsasabing agree kayo dun sa Manny, isa lang ibig sabihin nun — hindi kayo makatao.

    ReplyDelete
  26. If this manager and this resort would have been located in other countries i.e. north and south America and European countries, this kind of discriminating and uneducated reply would have been all over the news. In fact, this resort could be closed down permanently. It is so sad that most areas in our country need more education about treating people with disabilities. Judging from the contrasting comments here, people need education. Year 2021 na, lawakan naman natin ang kaalaman natin.

    ReplyDelete
  27. pa Tulfo ninyo! kalurky. Hindi nakakaintindi sa mga may kapansanan.

    ReplyDelete
  28. Nakakahiya, Plantation Bay pa naman! Most of its guests are foreigners, ayaw na ayaw ng mga ibang lahi ang ganyang ugali na nagdidiscriminate lalo na sa mga special children. Buti na lang english iyong review, maraming makakaintindi at d na mag book sa resort na to. Kakahiya.

    ReplyDelete
  29. Omg, i checked the reviews, ang angas ng management sumagot sa bad reviews nila! Wag daw kayo magbook sa kanila kung mareklamo kayo ha ha ha

    ReplyDelete
    Replies
    1. yes , nakakatawa dapat iban na yan sa Tripadvisor. Biro mo ito lang ang nakita kong resort na pag may nagreklamong comment, aba teh binabara. May sapi ata yung manny hahahaha. Gusto makipagtalo sa mga customers niya.

      Delete
  30. Dapat may area sila na pool kung saan pwede mag ingay mga kids, kahit normal kids pag sa pool naghihiyawan talaga mga yan super happy sila

    ReplyDelete
  31. Nakita ko yung way ng pag respond nila sa negative feedback ng resort nila. Bastos at mayabang talaga.

    ReplyDelete
  32. Well, nobody can force a private business to take care of special needs children. It’s not their responsibility.

    ReplyDelete
    Replies
    1. private business with public interface

      Delete
  33. well well, this Plantation bay looks old, outdated. There are other nicer vacation spots like BALESIN. This is just soooo Luma! so choose another resort.

    ReplyDelete
  34. Hmmm, before booking, the mother should have asked first as to the policies of the resort about her special-needs child. That’s a very common protocol.

    ReplyDelete
    Replies
    1. walang nakasulat, that's the problem. Why did the resort accept them as guests in the first place. Dapat the moment they checked in , sinabihan na agad na bawal sila.

      Delete
  35. Someone needs to educate them on the many spectrums of autism. According to people who've been to Plantation Bay recently, hindi naman sobrang quiet ang resort na yan. Maingay ang ibang foreigners jan like the Koreans pero hindi nila sinita. Target market at bread and butter nila ang foreign clients. They don't treat local guests well, pahirapan pa nga magbook jan because they will insist on quoting in dollars instead of pesos. The owner may have an impressive resume but he is known for being mayabang and vindictive. Google nyo yung response nya sa food poisoning complaint by clients who are doctors. He threatened to sue them for defamation. Nakaka highblood si sir.

    ReplyDelete
  36. Sending hugs and prayers to all the parents of kids with special needs. Its sad reading ignorant comments, some suggesting to stay in an exclusive resort or dont expect special treatment. Tayo na lang umintindi sa mga hindi nakakaintindi sa mga taong my autism.

    ReplyDelete
  37. It was a non-apology apology.

    If they do not want to cater to children or people with special needs, they should announce it. When a guest books, they should issue a reminder that their resort is "not equipped" to handle special needs children. This way, the mother knew and could have decided against booking with the resort. If resident shareholder has the time to craft the long winded justification in a site review - and then issue the non apology apology, surely he has the time to craft a warning for all potential guests that they don't tolerate any noise regardless if source is a special needs or not. That way, expectations are set and there are no surprises.

    ReplyDelete
    Replies
    1. I agree! sa start pa lang bakit nila hinayaang mag check in ang guests na may special needs. Ilagay nila sa karatula, sa billboard na ayaw nila sa PWD at sa mga may special needs.

      Delete
  38. hindi mo ako mapapagastos ng mahal tulad ng sa 5 star hotels kung ang resort mo ay luma! sana man lang kung mayabang kayo, iparenovate nyo yung Luma niyong Hotel. Paying customers deserve not just the five star treatment but the five star state of the art ,world class ammenities.

    ReplyDelete
  39. Plantation Bay has always been rude to pinoy customers. From ultimo staff to management. Sa foreigners ma maingay ang bait nila pramis. Courteous sila sa ibang lahi lang.

    ReplyDelete
  40. kung magbabayad ako ng 10 thou or more, I expect to see my money's worth. Itong resort ay luma, hindi man lang ipa renovate tapos mayayabang pa ang mga managers. Nasaan ang world class dito?

    ReplyDelete
    Replies
    1. oo nga teh. Hindi kagandahan ang resort. Luma sa kalumaan. Outdated pati furniture, yung amenities. Madami namang high end like Shangri la Mactan, Movenpick etc. na mas bago. Ito panget na nga panget pa ugali.

      Delete
    2. Ako naman, kung magbabayad ako ng mahal, gusto ko masaya din ako at i-control ng magulang ang mga anak nila, both may special needs at wala, dahil pare-pareho kaming nagbayad.

      Delete
    3. try nyo mga Shangri la , Balesin, Amanpulo. Mga ganyan para first class. Hindi yung luma ang loob at amenities. Ano yan walang pang renovate ng resort!Kapanahunan pa ni mahoma hindi man lang palitan.

      Delete
  41. Who the f* is this Manny Gonzales? I just read his response this morning on a food poisoning accusation and this moron is beyond arrogant. The sh*t that comes out of this idiot's head! Bye plantation bay!

    ReplyDelete
  42. I remember watching an Episode of Kris and her sons in this resort years ago. So Plantation bay should have told them na wag mag ingay. Sooo bakit hindi patas! yan kayo e, ang lakas ninyo mambara ng mga customers na may disability.

    ReplyDelete
  43. As per Plantation's website Manny is not a shareholder but the owner of the resort. Pde bang iacknowledge natin na nasaktan ang ego ni Manny based sa response nya sa review. Karapatan ni Mother magreview at kung un ung naexperience nya then valid un. Ang response should always be for the better not dispute her experience. High end resort ito kaya hindi dapat gnyang puchu puchu ung response. Actually ung response ni Manny ang problema hindi ung resort. Kung maayos yung response nya hindi ito magviviral.

    ReplyDelete
    Replies
    1. binasa mo ba lahat ng comments ng nagrereklamo sa resort. Not just this one. Pero lahat ng customer complaints sinagot nila sa Tripadvisor ng pabalang. Sinisi nila sa mga nagreklamo ang mga kakulangan ng resort. Malamang si Manny ang tiga sagot sa mga nagcocomplain.

      Delete
  44. sana ginawa nila ng adults only resort. ang bata joyful, advertise kayo for all wala naman pala accommodations for kids. ingay kaya pag may kids, sounds of joy.

    ReplyDelete
  45. We stayed in this resort a few years ago at maingay din naman ang 2 kids ko, pero we weren't reprimanded. This child must have been screaming/shrieking really loud para sitahin ng lifeguard. While I don't agree how that guy Manny handled the situation, hindi din ako all-out support sa nanay. Dapat nagresearch sya about the appropriateness of the place they were going (resort man, restaurant, etc.) lalo na at may special needs ang anak nya. Parang going to a fine-dining restaurant, magdadala ka ba ng baby dun? Ang setup kasi ng plantation ay napapagitnaan ng mga rooms ang mga lagoons (depende sa area nila) kaya baka nakakaistorbo nga sa iba. May beach area naman sa dulo ng resort near the resto, sana dun na lang wala pang mabubulahaw na guests.

    ReplyDelete
    Replies
    1. kung strict ang noise policy sa resort bakit po nila tinanggap yan as guests dapat nilagay nila sa tarpaulin or sa policy na no PWD or person with special needs are allowed in this resort. Para klaro.

      Delete
  46. I have a niece and inaanak with autism. Just my two cents, the mother should have asked the resort first if they are Special needs friendly. But come to think of it, this is NOT a MEDICAL SPA, I would not expect that they require this kind of silence. I even saw some reviews that even talking on your cellphone was prohibited in the resort. I’ve been here once but it was a long time ago hindi naman ganito Ang rules nila. We were even able to bring a dog inside the villas. The shareholder who replied in the review is an ignorant snob! Luma na ang resort nyo tsk tsk. And Remember ,karma is just around the corner. You can have a special needs apo sooner than you think

    ReplyDelete
  47. sadyang masakit ang reality na di lahat ang mag aadjust para sa isang tao or bagay... also, it's their resort, so rules talaga nila masusunod. kung ang peg ng resort eh quiet and relaxing, sympre they have to maintain it kasi yun ang habol ng mga customer nila..

    ReplyDelete
    Replies
    1. so bakit nila tinanggap yang mga guests kung ayaw nila ng mga may special needs to be in their resort???? paki explain.

      Delete
  48. I just can't with some people in this thread. People (especially kids) with autism don't ask for special treatment! They are differently abled, for crying out loud. Dahil ba hindi nakikita physically ang kapansanan e we don't show them the compassion we would normally give to the blind, deaf, pilay, etc ???

    Please pleaaaase educate yourselves on Autism and how it affects kids. Ang hirap2 especially for their parents po. Parang awa nyo na.

    ReplyDelete
  49. Go to youtube and watch the vlogs of fathering autism, mr manny gonzalez. Their platform will make you understand the things you are not aware of obviously.

    Mas naawa ako sa pagiging ignorante ninyo!

    ReplyDelete
  50. Kala ko ba ay bawal lmabas ang nga bata

    ReplyDelete
    Replies
    1. Ngeee sino magbabantay sa bata?

      Delete
  51. Marami pa ring tao ang ignorante sa Autism, isa akong psych major,at may mga nahawakan na din akong students na may Special needs, umpisa pa lang uubusin ang pasensya mo, pero mamahalin mo din sila agad.
    That was 12 years ago, after that hindi ko inaasahan na magkakaron din ako sa pamilya, i have 6 years old niece with autism living with us, her father neglected her, and mom is OFW, so umiikot ang everyday routine nya na kasama kaming lola at mga tito tita nya, mahirap bantayan dapat tutok ka,kasi napaka hyper din, pag umiyak hindi mo mapapatahan agad agad, hindi mo masasabihan or masasaway, kung may gusto sya or masakit hindi nya masabi,pero pag nag tantrums na sya, kahit ang lakas ng iyak nya, hindi kami naiinis or sinasaktan sya, pero napakabait nya, hindi sya nananakit ng ibang tao, kahit nga pinsan nya na madalas kalaro at kasama nya,
    Sweet at masayahin.
    Inis na inis ako lalo pag discrimination issues lalo pag special kids ang usapan,
    At nakakainis ang sagot ng SH sa issue, yung totoo Sir, alam nyo po ba ang business nyo? Or pera lang talaga ang meron kayo at walang alam sa Hospitality Industry na business nyo?!

    ReplyDelete
  52. Binasa ko lahat... nakakainit ng ulo, nakakakulo ng dugo yung Manny Gonzalez.

    Boycott this resort!

    ReplyDelete
  53. Just my opinion I think both parties have fault sa true lang. Una sa lahat bastos yung general manager no doubt and he is not suited for his job kasi he doesn't know how to handle situation like this dapat sinagot niya ng maayos as educated as possible and not someone na pretending to know it all! Pero mommy may fault ka din kc dapat chineck mo muna kung special child friendly yung resort na pupuntahan niyo just like when someone wants her special child educated of course no brainer na sa special school mo sia ienroll hindi sa ordinary kasi dun mameet yung needs niya at the same time the institution knows to handle most of the tantrums that might happen for a child like yours. Sa dami ng kid friendly resort mommy pumili ka ng suited for your child lalo na ikaw ang nakakaalam ng behavioral pattern nya and you know your child better. Papupuntahin mo ba siya sa isang lugar n madidiscriminate ang anak mo dahil gusto mong pumunta dun(at kaya mong magbayad) at expect mo na mag aadjust ang lahat ng tao sa iyo? Don't get me wrong we have special child in our family and we adjust for him but we don't expect people to do the same. So in case sa papasyalan we see to it na pwede KAMI doon because we don't want him to be discrimated and will make our day ruin create stress for everyone.

    ReplyDelete
    Replies
    1. teh alam ba ng mother na ma dediscriminate sya sa lugar na yon? di ba pinapasok sila. Dapat ilagay nila sa tarpaulin na no PWD or person with special needs are allowed!

      Delete
  54. di ba na feature pa yan dati sa show ni Kris and nandun ang mga bata. So bakit hindi sila nagreklamo sa ingay ng mga bata? para naman consistent sa lahat ng guests ang policy.

    ReplyDelete
  55. Mga highend Pinoy establishments talaga, very snooty. Nagbayad yung tao, yung review nung Mom hindi naman galit or bastos, just her experience. Itong Manager ang reply 3 pages sabay nag diagnose pa ng autism ah. How arrogant and condescending. Kung hindi sumulat ang Autism Society hindi pa siya magsosorry? Did he even say sorry to the Mom? Til the end defend pa rin si Kuya.

    ReplyDelete
  56. Siguro Hindi yung policies ng plantation bay ang nakakainis kundi yung response ng share holder. It reeks of ignorance and lack of empathy. He could have chosen his words carefully and gracefully.

    ReplyDelete
  57. Haaaay this really hurts me. May kapatid ako na may autism and ang sakit lang na ganun ang pagkakakilala nila sa mga batang may autism. Based sa experience ng pamilya nmen sobrang hirap controlin ng tantrums/excitement nila. It’s better na hayaan lng sila that way kasi sa ganun nila nalalabas feelings nila. They can’t complaint, they can’t say how happy they are, they can’t say how angry they are kaya sa ganun experessions lang nila nalalabas ang feelings nila. Haaay sobrang disappointing yang resort na yan. Nagbabakasyon din naman kami sa mga 5-star hotel/resort pero never namen naexperience ung ganyan kahit na nagsisisigaw ung kapatid ko sa sobrang tuwa.

    ReplyDelete
  58. If you are in a Customer Service industry much more in a Tourist destination area.. Your 1st priority must be your customer's welfare let's say its not always the "Customer is always right" method you're applying.. The emphaty & compassion must be always applied. If you can't follow this, then change your industry. Gonzales' immediate reply is indeed unprofessional and uncalled for.. It shows his true color.. Too late for his 2nd apology, he's reputation & character already judged and tainted.

    ReplyDelete
    Replies
    1. look at all their replies to customer complaints. Kalurky. Lahat lahat binara nila sa website. Ni hindi mag apologize. Mahilig ata mang insulto ng customers yung nag cocomment sa kanilang site.

      Delete
  59. Sananpo bago kayo mag FYI sa readers nyo, alamin nyo po muna pinafkaiba ng SIGN sa SYMPTOM. Hindi po SYMPTOM ang shouting, SIGN po iyon dahil objective sya Sir.

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  60. Kaya nga ang PWD binibigyan ng special treatment at priviledges e. Kaya may mga PWD discounts sila dahil. Hindi nila control ang sarili nila. Tayo talaga mga normal ang kailangan mag-adjust dahil hirap sila mag-adjust on their own. Konting pang-unawa sana.

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  61. This Manny Gonzalez is the same one who answered a review on TripAdvisor about the food poisoning incident. Sobrang bastos, ma-ere, not customer friendly way.

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  62. Ang yabang ng reply ng manager pero kailangan din intindihin ng mga tao na may mga ibang guests don na gusto tahimik. Hindi lahat ng tao mag aadjust lagi sa taong may special needs, pwd, etc. Yan ang reality ng buhay.

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  63. Na curious aku so I checked their website, grabe naloka aku, baka si Manny din yung admin nang site nila. Lol!

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    Replies
    1. OO, feeling ko din. Ang garapal. Lahat ng nag reklamo sa resort nila aba hindi man lang mag apologize. Pinapalabas na palaging kasalanan ng nagrereklamong customer. Mokong ata yung may ari.

      Delete
  64. Im a mom of a child with special needs, di naman namin gusto makadistorbo pero pano naman sila na mga anak namin? They nees exposure po, badly kasi don sila natuto. We badly need understanding guys. Super challenging po ang may anak na special needs. Kung di para samin respeto nlang po don sa mga bata wala po silang kamalay malay they need love po. Minsan ayoko na nga ilabas eh pero right po nila yan. Sana namn intindihin din sila hindi namn araw2 na ganyan din sila. Ikaw na manny G ang yamn mo pero kulang ka sa understanding. Sir google your a$$ po. Wag mo kami pangaralan kasi wala ka sa sitwasyon namin

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  65. Hindi ko na binasa ang buong response nya masisira lang araw ko

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  66. Malayo pa nga ang Pinas when it comes to advocating for PWDs and children with special needs. There is a law specifically for their protection against discrimination in the community
    REPUBLIC ACT NO. 7277 . AN ACT PROVIDING FOR THE REHABILITATION, SELF-DEVELOPMENT AND SELF-RELIANCE OF DISABLED PERSONS AND THEIR INTEGRATION INTO THE MAINSTREAM OF SOCIETY AND FOR OTHER PURPOSES. ... —Magna Carta for Disabled Persons."
    What that CEO did, and by extension the resort, is a clear violation of said law. I agree that the mom could've done better by researching if the place could cater to her child's needs. Then again, our institutions are poorly equipped in providing accommodations for these children. Yes, even schools. Either they get segregated by rules and structures as what some suggested here, or stigmatized(you're not a person with autism if you can talk:/) . I can't blame the mom for assumming it's a good place for her child to have fun. It's a place for recreation , not a library. As for the matter of disclosing information, it is well within her rights whether or not to disclose. I have been working with these children and their families long enough to understand their day to day challenges. Mahirap po talaga. Parenting is difficult in itself already, but put yourselves in their shoes too. Can you imagine teaching a child how to behave publicly when he/she has language difficulties? To dismiss these parents as simply neglectful is really ignorant and hurtful.

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  67. In my opinion, Mai Pages reacted way too much and caused damaged to the resort's standard as well.

    There are places for "special people" so dun sila. DI NAMAN PWEDE LAHAT NG TAO MAG-AADJUST. How about those other people who paid for their privacy sa resort? biyaran dun yun tranquility, quiet and away from all sort of noises.

    As a Mother with a special child, naging malawak din sana ang pasensya ni Mai Pages on that circumstance.

    ReplyDelete
    Replies
    1. Saan ang places fpr "special people". So dun nalang sila pwde ipasyal ganun ba.

      Delete
    2. saang kweba ka po nakatira? ang ibig ba sabihin yung mga may kapansanan, bawal sa mga mall, bawal sa mga park etc etc. Di ba tao din sila.

      Delete
  68. i will not support this plantation bay hotel shame on you

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  69. I planned on bringing my kids there when the pandemic is over. I went there 20 years ago with my family. But when I read the owner's response, I promised to boycott Plantation Bay. The owner is arrogant, heartless and ignorant in a world needing kindness, understanding and inclusivity.

    ReplyDelete
  70. Plantation bay social media manager should resign. Lahat ng bad reviews pinagaaway. May sapi ka ba!?!ito lang ang page na nakita ko na inaaway ang nagcocomplain. Not just this particular case, pero lahat. Mahilig ata sa away yung manny.

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