Monday, June 17, 2019

Insta Scoop: Neri Miranda Engages in Discussion with Dissatisfied Customer of Restaurant







Images courtesy of Instagram: mrsnerimiranda

255 comments:

  1. Ramdam ko ang gigil on both sides. Hahaha

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    1. Hahaha true.. Iba rin yung customer eh.. Effort sa pagreklamo nakakaloka..

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    2. Sorry ha, with the way she replied, parang ayaw ko na kumain sa resto nya. You simply do not react to a negative feedback that way.

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    3. Neri is very unprofessional and disrespectful in her replies, and quite arrogant in her position.
      What if she was the one making a complaint, gusto ba niyang pilosopohin siya? Her replies are a reflection of her poor business ethics, and a reflection on her character as a business woman, which is: walang pakialam sa customer feedback.

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    4. I have different sets of friends na nakakain na sa resto nya. Same comments every time - di masarap ang food, bad service. And look at Neri's reply. Parang utang na loob mo pa na kumain ka dun.

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    5. The customer was initially very courteous and honest in the way she delivered her complaint. She just laid out what happened, along with an appeal that her complaint be dealt with promptly and efficiently.

      And Neri replies sarcastically.

      Kahit sinong customer na may bad experience na, hindi matutuwa. Maswerte pa siya at hindi bastos yung customer, Neri would have received worse clapback sa ganyang pagsagot nya kung nataong bargas ang nakatapat nya.

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    6. i agree with 10:56 maayos ang pagdeliver ng negative review ng customer. kahit sinong customer na sagutin ng ganun malamang mas magagalit. tapos yung huling mga sagot niya kalmado na? hahaha #notsoneri mukhang napagsabihan na wag sarcastic ang isagot.

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  2. You know what Neri.. Restaurants pay or give incentives for honest feedback sa resto. Hindi mo kailangan matuto magpalakad kasi for sure natry mo ng kumain sa (example) Chili's (malapit sa workplace mo before ABS) ganun sistema nila & other places pa.

    Ngayon lang ako nakakita na sarcastic at mahangin na response from a customer feedback. Parang siya pa may ganang umasta ng ganyan.. Text nga lang siya pero naririnig ko ang tono niya. Ang haba ng litanya mo.. Ayusin mo serbisyo niyo!

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    1. korek! she shld learn from the feedbacks.mukhang deadma lng,mag apologize sa customers hindi yung sabihin na customer is always right pero nit doing anything about their complaints.di pedeng ang banda lng ang pang promote nyo,mga tao drove for hrs to try your food pero anong napapala?no repeat customers tuloy.baka mas maganda kunin nyo ang recipe ng mama na nagtitinda ng barbecue & fishball sa labas para na mas masarap pa dw kwsa sa tinda nyo.i read the fb comments,same sila,di pa nyo napapansin yun?

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    2. True. Walang sincere acceptance ng pagkakamali, puro dahilan at sarcasm.

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    3. True this. Gave feedback sa chilis got a complimentary meal ung fave ko pa na cheesy nachos nila. Accept feedbacks kasi makakatulong yan sayo ang lagay jinujustify mo pa

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    4. Anon 2:08

      O di kaya hire na lang niya yung mga mama na nagtitinda ng bbq at fish balls sa labas, mas okay yun. Win-win. Masarap na ang food, nakatulong pa siya magbigay ng work. At malamang mababait mga manong/ale na yun. Minsan kasi mas may work ethics pa yung mga nagtitinda lang sa tabi. Ewan ko ba, napaka-nega ng vibe netong si wais na misis.

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    5. sa kahit anong uri ng business, mayroong matutuwa sa iyo at meron din naman na hindi nasisiyahan.Sana ay open to feedback si Neri.Valid naman ang customer complaint nung tao. Kung hindi pala siya marunong magpatakbo ng resto dapat hindi na lang siya nagbukas. At wag gawing garden, sabihin na Neri's tambayan.

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    6. Agree! kpg may ngcomplaint laging nyang excuse ang soft opening, bago plang sila... e sa totoo lng mtagal n nilang ng-ooperate. Ang tagal nmn n soft opening nyan! Besides, kung hindi sya marunong tumanggap ng complaint dpat wag n sila mg-operate ng resto o karinderya kc kht nga s ibang big ang long running resto hindi nawawalan ng complaint s guests.

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    7. She could have easily just apologized, and assured that they will make the necessary effort to improve their service etc. Tapos. She could have sent a private message to the person who commented to discuss what happened, but no, she ridiculed the person in the comments section. Way to go Neri.

      Hindi sa hindi ka marunong maghandle ng restaurant, hindi ka lang talaga marunong makipagkapwa tao.

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    8. Napagod na si Neri sa bashers nya. I understand where she's coming from. May business din ako at pag mali kami accpeted ko yun at willing to correct our mistakes pero may mga customers din na ubod ng unreasonable at nakaka irita din kaya sa totoo lang bilang may ari nakakapikon din minsan.

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    9. 3:44 Kaso un ang type ng business na pinasok niya. Dapat alam niya na may ganyan talaga. Hindi lahat sa mata ng iba is okay. You got to have utmost patient kasi customer sila and if meron naman pinaghuhugutan 'yung complaint nila (just like sa post na pinakita) I think hindi naman unreasonable. 2.8 star daw ang rating sa FB. Need I (they) say more?

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  3. Customer is always right!

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    1. No! Customer must treated right!

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    2. That quote is almost considered as not relevant to these days.

      Kung ang customers hndi marunong rumespekto s staff, owner, or the shop itself, do u still consider that s customer is right? I dont think so, lalo n kung nkkabastos tlga o nkkasalit n si customer.

      Same way to store, they need to be accomodating and respectful to their customer and client. Respect begets respect

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    3. That logic is too old school 12:54. So ok lng syo kung manakit, mambastos, or mafpahiya si customer because CUSTOMER IS ALWAYS RIGHT?

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    4. It's a 2 way street now. Customer is not always right anymore. It's a case to case basis.

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    5. Teh ibang issue naman na yang manakit o mambastos 12:54 wag mo na masyado ilayo. Ang issue dito, may nagreklamong customer. Gumastos yan eh para makakain ng masarap at makakuha ng maayos na service. Imbes na magpakumbaba si neri for not meeting expectations, lumabas na napikon siya. I don’t really expect anything on neri kasi kahit sa ibang issue hindi din naman siya disenge sumagot.

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    6. CUSTOMER IS ALWAYS....GIVEN THE RIGHT FIST IF ACTING IRRATIONAL!

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    7. Modified na yan dati pa. Customers are not always right, but they have the right to be treated rightly.

      Mali ang handling ni Neri ng feedback. Very defensive and unapologetic. Contradicting sa sinasabi niya na she’s welcoming criticism kasi she only welcomes them if phrased in the way she likes them to be. Medyo trying hard to be positive and kanyang responses that only reek of sarcasm.

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    8. Hindi na uubra ang customer is always right. Customer is first na bilang napakaraming abusado. Anyhoo, nagawi ako sa fb page nila at puro bad reviews tapos may keyboard warrior pa doon na may mga inaway dahil nagbigay ng bad feedback. Pero ni isa dun sa mga reviews wala silang nireplyan to apologize. Yan ang hirap na na inuuna pagiging preachy at humble-bragging posts. Dapat magbasa nalang sila ng reviews.

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    9. Customer is always first.

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    10. 12:54 Nope, that’s not true. Some customers are way too entitled.

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    11. Well in this particular situation, wala namang nananakit at nambastos ng kung sino.

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    12. CUSTOMER IS ALWAYS GONNA GET THE RIGHT FIST IF THEY DON'T BEHAVE!

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    13. In the US, customer is always right but if it's "bastosan" na, wait staff can refuse service. While management, can apologize and comp the meal. Ganun na lang sana.

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  4. Napaka airheaded ni Neri. A simple sorry will do

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    1. True. Bakit kasi tinatangkilik pa. I'm sure may mas okay pa na restaurant elsewhere.

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  5. Bakit hanggang ngayon so opening pa rin toh?

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    1. palusot kasi yan. Kumita na yang soft opening. Sabi naman ngayon hindi pala yan resto, tambayan pala yan. hehehe.

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    2. they may still be understaffed/learning the ropes/on limited menu. They can’t go fully operational until they solve these problems. This is common in the restaurant industry.

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  6. 2.8 rating? Hindi ako susubok dyan.

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  7. Dapat kasi pinangalanang “wais na karenderya ni misis” yung karenderya nya

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    1. Di daw nya alam magpatakbo ng karenderya

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  8. may kaaway nanaman si wais na misis

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  9. Ok naman sana mag feedback pero yung mga nagrereklamo ng presyo at pagkain eh dapat wag na bumalik! Wag na i torture ang sarili. Kung di ok 300 sayo abay bakit ka nag order! Desisyon mo naman yun. Same way na desisyon din ng owner mag charge ng ganun kalaki. If u patronize it sa presyong di mo gusto i think that’s on you. It’s a free country to choose kung anong pupuntahan mo at babayaran mo.
    Now, if Neri won’t take these criticism seriously eh di wait na lang tayo until mag close shop sya dahil hindi na sya pinupuntahan ng mga tao. End of story.

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    1. Kasi naman yung 300 na yun eh yun lang talaga ang choices sa peice range for main meals bukod sa mga finger food sa menu. For example kami, dinayo namin yun to check and of course to eat. Pag dating namin gutom na gutom na kami so no choice dun nalang kami kesa mag isip pa ng ibang pupuntahan at makipag sapalaran nanaman sa traffic ng tagaytay

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    2. Kasama sa review ang value for money. So for me useful ang info regarding price.

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    3. valid yung complaint ng customer. Hindi lang maganda pag take ni Neri or yung pag sagot. Dapat magalang pa rin.

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    4. 1:55 May something off din naman talaga kasi sa nagrereklamo. How would you even think na fine dining ang neri’s chuva garden? Also kung price pala ang problema, then why call it shitty service?
      I get where the customer is coming from, pero I think customers should be aware that sometimes (not saying na it is so in this case), kelangan taasan ang price to cover for expenses. Baka costly talaga ang pagpapa banda niya. Kung walang entrance fee, then I guess dyan niya binabawi sa pagkain.

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    5. 12:59 i dont think hindi afford n customer yun price ng food. Afford nya kya nga nya inorder. Ang nirereklamo nya yun value for money. Syempre kpg gnon kamahal yun pricing mo dapat nmn sana masarap yun worth it yun s 300. Hindi yun ngcharge c neri ng gnon pra lng s walang kwentang cheesestick at bad services.

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    6. 1:55 WAG KA NANG BUMALIK! GANUN KASIMPLE LANG! GUSTO PA ATA AMUIN AT IHELE AT BIGYAN NG TSUPON!

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  10. Runung-runongan. Galing-galingan. Accept criticisms madam. Para sayo din yan at sa resto mo

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  11. okaaay... gets ko yung pag frustrated ka, di mo maiiwasang maglabas ng sama ng loob sa social media pero di ko magets bat kailangan nya mag complain paulit-ulit na para bang sobrang importante sa kanya na bumalik at kumain doon. diba mas madali na magcomplain ka once tapos never nang bumalik? ano bang gusto nya gawin sa kanya??? bayaran sya sa ‘shitty’ service? dami nyang energy magreklamo a. minsan maiisip mo na lang din yang mga ganyang tao na ginagawa masyadong hobby magreklamo para makakuha ng something...

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    1. Ako I make reviewstalaga kasi minsan pag gusto ko 'yung place pero olats 'yung service or particular food.. I will let them know para di masira or magsara agad. Sometimes naman I review as a warning like this one sa Tagaytay pa ito.. Dadayuhin mo para sa ganyang klaseng serbisyo at may ari.

      Hindi po masamang magfeedback. Buti nga nagfeedback pa kasi kung iba yan hayaan ka masira at di baguhin 'yung pangit sayo.

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    2. maybe an acknowledgement without the sarcastic remarks would do. mas lalo lang pinagigil ni neri yung customer by running her smart mouth.

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    3. kagigil naman din kasi yung owner na magsosorry nga pero sarcastic din naman dami pang palusot.

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    4. parehas lang sila ni Neri, nakahanap ng katapat nila sa isa't isa.

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    5. The customer probably wanted her complaint responded to at the very least - acknowledged ika nga. Hindi malapit ang Tagaytay for a lot of people, dinadayo talaga sya. Neri's resto has recall mainly because of the owners' names, so dinadayo sya out of curiousity - the customer was probably just concerned for others like her na dinayo din yung place and ended up disappointed. Pwede naman kasing ma-improve pa since the place is fairly new - and yun yung point ng customer.

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    6. 1:01 paulit ulit kasi yun ang naexperience niya bilang customer. sasabihin mo ba sa ibang kakilala or kamag anak mo na : ay no comment na ako diyan kasi nagleave na ako ng feedback sa fb page nila.
      syempre hindi diba...paulit ulit mong maaalala ang shitty service na naexperience mo na isheshare mo sa mga kakilala mo para maging aware sila.

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    7. 1:01 AM alam kung bakit paulit ulit sya? Tingin ko kasi walang nagfeedback kay customer, wat i know galing pa silang bulacan tapos nauwi lang sa stress. Then si neri, she apologize with matching sarcasm sa customer so parang di sincere. Mas may point si customer kesa kay neri kasi: nagbayad sya kahit overpriced, she even brought her parents at relatives sa business nya. Si neri ano ang napala ng customer sa kanya? Stress at sarcasm.

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  12. Customer feedback is important whether good or bad or hakit gaano pa kaliit or kalaki. Tama ang customer sana nag dm si neri sa kanya to sttle or discuss the matter. Kaya lang dito sa pinas hindi ganun ka importante sa nga business owners ang customer service. Sana wag iignore ni Neri ang power ng word of mouth. Sa dami ng resto ngaun pwedeng parepareho ang pagkain pero what will set u apart is customer service.

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    1. so true!!!

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    2. TRUEEE! Sa totoo lang mas na-appreciate ko yung nagbibigay ng feedback directly sa business owner, kasi it can be dealt with kaagad, malalaman mo agad ano possible problems ng biz mo. It's really helpful.

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  13. Kung wala kang kaalam alam sa "resto" business. sana nag research ka muna bago mo inumpisahan

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    1. Kailangan kumita para mapanindigan ang hashtag nya

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    2. true, or kaya mag aral muna wag na lagyan ng restaurant sign, lagyan "tambayan lang po ito"

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  14. oh come on. ang selling point lang naman ng resto na to eh si neri at si chito. not really the food or the service. hanap na lang kayo ng iba. daming masarap na resto sa tagaytay

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    1. hindi na nga daw nag expect ng masarap, pero sana luto ang pagkain. bakit hilaw hahahah

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    2. AMEN to that. We ate there with a couple of friends, paihaw na lang kayo sa paboritong barbecuehan sa kanto, punta sa rooftop ng tropa nyo - solb. Mas mura, siguradong mas masarap pa.

      Yun pa nga eh, alam nilang 'soft opening' pa. Andun sila sa testing the waters pa lang. Di ba dapat sa point na ito e humble yourself and accept and listen to all feedback ka dapat?

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    3. Yung makita sila in person (From the video) at baka me mga Ibang mga celebs pa na natambay dun!

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  15. Baka hati hati ang focus between tuyo, wedding gown at resto business na wala naman pala siyang kaalam alam kaya palpak ang serbisyo. hayyy bumalik ka nalang sa tuyo business mo

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    1. Samahan mo pa ng kurtina!

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    2. Korek! Jack of all trades, master of none.

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  16. I used to follow Neri. Pero napaka sarcastic na niya talaga at hindi marunong tumanggap ng criticisms.

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    1. Actually, pareho sila ng Mister nya. Mga pikon. They put up businesses to get money from customers who are willing to shell it out in exchange for good service and quality products. It's proper na kumuha sila ng feedback para alam nila kung ano pa ang dapat i-improve. Pero na o offend si Wais na Misis. Business woman ka ba talaga?

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    2. Parehas silang mag asawa. Dati may nag comment lang na fan parang suggestion lang. aba apura na kuda ng mag asawa. Niroasted yung commenter na wala namang sinabing masama. Bagay silang mag asawa, taas ng tingin nila sa sarili.nakapagtaka dami pa nilang nauuto.

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  17. Napaka unprofessional ni wais na misis

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    1. wais ba talaga o ganid?

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    2. self righteous si neri
      lahat all about her dapat.

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  18. tsk tsk..kung ba kasi inasikaso nya yung complaints sa fb pa lng in private matter, sana d na mag cocomment si ate sa ibang platform. the problem with neri is I think feeling nya lahat ng complaints e nang iinis or naninira lang. the tone of her reply, her "apology" sounded so sarcastic, I can feel the irritation in her reply. Other establishments get more brutal reviews and complaints, but they handle it properly. What neri should do is hire a manager to deal with things like this and other stuff dahil sa knya na mismo nanggaling na d sya experienced sa ganitong bagay.

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    1. Kung totoong WAIS siya gagawin niya yan

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    2. and to think taga-showbiz pa siya ha?

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    3. Who actually called her "wais."

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    4. She gave herself that title... #waisnamisis. Kapalmuks!

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  19. YAN ANG PROBLEMA KE NERI E..LAHAT GUSTO PASUKIN.KUNG MAISIPAN, GAGAWING BUSINESS..... SYA YUNG TIPO NG TAONG "JACK OF ALL TRADES, MASTER OF NONE"..GANERN

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    1. Wala naman problema kung gusto niya pasukin lahat ng ng maisipan, problema lang niya masyado siyang galing na galing sa sarili niya at walang humility

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    2. Jill of all trades

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    3. ang problema sa pinapasok ang lahat. sablay ang serbisyo. gets mo

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  20. I’m more concerned sa fine dining expectation ng customer. Carenderia ang business ni Neri. Kung gusto nyo ng fine dining punta kayo sa Shangrila or sa ibang 5-star restaurants. You can’t expect fine dining Kung shorts at flip flop Lang ang attire nung ibang guests. Yung Neris garden parang andoks lang or santos bbq doon sa province namin 😆

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    1. Wala naman sinabing may fine dining expectations siya

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    2. Nakakain ka na ba?? ang mahal daw..to think carenderia levels siya lol

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    3. 300 per plate!

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    4. 2:10 binasa mo ba ang sinulat nung nag complain kasi sinabi niya yun.

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  21. So pag napuna sya sasabihin nalang nyang wala syang alam sa pagpapatakbo kahit karenderya? No wonder ganyan ang feedback ng resto kuno nya. Whatever happened to being Wais na Misis?

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  22. I'm surprised. Kasi ang ganda ng comment ng band na Urbandub tungkol sa lugar na yan. Inisip ko na lang, "ah siguro nga maganda ang restaurant ni Neri kahit hindi ko trip yung artista/owner." Tapos ganyan pala...

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    1. Siyempre out of respect na lang kay Chito saka ganun talaga pag friend o kakilala mo, mahirap magsabi ng totoo

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    2. Chito is their friend. hindi reliable hehe

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    3. Urbandub's their friend.
      They played there as a featured band.
      Not exactly your regular customer kind of feedback. Wag ka masyado mag-bank sa celeb opinions Gracey22. :)

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    4. 11:07 am, yun nga eh. Naisip ko lang yung not so secret garden niya, para lang yun sa fans ng PNE and ng ibang mga bands. Kumbaga wag mag expect na masarap ang food. Nabasa ko nga sa IG ni Neri, sabi ng isang follower niya kaya daw pricey dahil may band na tumutugtog dun. Pero mali ang response ni Neri sa customer. Hindi dapat siya mag business kung hindi niya kaya ang constructive criticism.

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  23. May point naman c complainant. Acceptable naman un reason ni Neri na newbie lang siya sa resto business and nasa soft opening pr dry run palang sila. And hindi acceptable un way nya i-address yun customers with sarcasm. If bet nya tumagal negosyo nya dapat habaan nya pasensya at pag aralan kung paano ang good customer service.

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  24. Nothing wrong with being ambitious pero sana bago pumasok sa susunod na business e siguraduhin naman na stable na ung current business. Siya sabak lang ng sabak kaya lahat "pwede na"

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    1. yun nga eh, parang jack of all trades na si Neri. May bakery, ukay ukay, pajama, tuyo then this. Walang focus.

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  25. Hanggang kelan ba pwede sabihin na soft opening kayo?

    Kung matagal na kayong soft opening at wala parin nagbabago sa serbisyo niyo, magsara na kayo.

    Hirap sumugal tapos trial error palang pala ang kainan niyo, sayang pera ng tao.

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    1. remember ang justification teh, Tambayan daw yan hindi Resto. Wag mag expect na resto yan.E ano pala yan?

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    2. Tambayan nga! 4:52! Ilang beses ka bang iikot?

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  26. Naisingit nya ung benta nyang milktea at brownies!!!! I kennat!!!! Hahahahahaa

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    1. did you forget she's the #WAISNAMISIS ??? hahahaha

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    2. Korny kaya. She tried to pull off a kris aquino, but that's not classy or funny at all since legit na reklamo and not a hater ang commenter

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  27. Si neri know it all at i am above the rest of you ang attitude. Pa perfect at "goals" masyado

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    1. nakakairita siya huhuhu

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    2. tapos pag pinuna, soft opening pa lang daw, halos isang taon na. hahahaha

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  28. We’ve been here once and hindi na nasundan and i don’t think masusundan pa kahit ilibre ako. It’s pricey kasi considering the ambiance na may lona lang na parang yung ginagamit tuwing undas. Basically parang nasa banchetto ka lang but a bit high pa ang price. I’d rather go to a place na nice ang ambiance, interior and service with that hefty price.

    Iayon ang presyo sa ayos ng resto. And oh, the brownies??? Nothing special. Baka binabalikan kasi yun lang ang mura sa menu nila

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    1. Hahaha same here! Normal na tambayan lang pala gusto nya, pero bat pang restaurant ang pang presyo nila? Wag ako neri! Nakakaloka i was expecting na masarap ang food kase halata namang wala silang minamaintain na image ng store nila kase nga parang tent lang sasa banchetto ang setup. Tapos olats naman pala sa lahat

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    2. At iayon ang presyo sa sarap ng pagkain

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    3. pano, hindi naman daw resto yan according to Neri. Its a Tambayan.

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    4. nung una nga, sabi secret garden daw. Naghahanap kami ng Garden kala namin yung manicured gardens. Kaya pala likod bahay. Waley naman garden.

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    5. NATUMBOK MO!!!! At maigi pa nga sa karinderya, malawak ang selection! Dun na lang ako!

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    6. KAYA NGA NONSENSE YUNG HANASH NUNG REKLAMADOR! GUSTO LANG NIYANG PINAPANSIN SIYA NI NERI DAHIL ARTSITA!

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    7. 145 hahaha sinong neri? SIKAT ba yan? Hahaha

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  29. Kino-consider ko din na baka may mga "difficult" customers talaga na naging mean sa mga resto crew na pinaniniwalaaan naman ni Neri.

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    1. kahti na, kasi yan ang nature ng business ni Neri. She should just apologize then leave the conversation.

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  30. Both may mali yung customer pa relevant na kailangan siya pansinin si Neri, sarcastic pero at the end of the day, customer feedback is room for improvement at kung di ka happy wag ka na bumalik.

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  31. Kakaloka yung street food nila ha. Fishball, bbq, isaw, cheese sticks. Daig pa ang presyo sa Lacavore! Even their main dishes!

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    1. what?? that pricey?? yuck hahah

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    2. ***Locavore.

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    3. Fishball dos 3 sa mga naglalako.

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  32. napakapanget ng sagot niya. obvious nga na wala siyang alam sa pagpapatakbo ng "resto" nakakaloka ngayon lang ako nakakita ng sarcastic sumagot sa review ng customer. a shame!

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  33. Grabe yung sagot niya nakakapikon hahahaha i hope i dont encounter her ever!!!

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  34. As a business person, you are only as good as your last bad feedback, and feedback no matter how negative is a golden source of information to tweak a product or revise a strategy and execute better. You can always produce the best sh*t but people will always remember how sh*tty you have treated them. Plus there is always another competitor who can produce and serve better than you.

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    1. true. They are paying customers. So be nice.

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    2. Very well said

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    3. THIS!!!! SUPER AGREE

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    4. THIIIIIIIS! And one thing she must learn - you can always trump a bad review with an AWESOME reply - and improved customer service!

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    5. DOESN'T MATTER! CELEBRITY SILA SO PUPUNTAHAN AT PUPUNTAHAN PA DIN SILA HOPING BAKA ME MAKITANG MGA CELEB DUN NA TUMATAMBAY!

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    6. 1:49 ah talaga , sige try nyo inisin ng inisin yung mga customers, kahit pa celebrity yan, baka langawin yan.

      Delete
    7. Mga celebrity na matagal ng walang ningning! Si chito may mga gigs pa but he isnt as popular as before. Kaya wag ipilit yang celebrity status nilang kuning kuning!

      Delete
  35. This is what will happen if lahat ng nakapalibot ay naka "all praise" sa mga ginagawa mo. Lalo na if puro praises from your own circle na kahit may mali na eh kinokonsinte pa. Gurl listen to your customers.

    ReplyDelete
  36. eh kasi naman. ako, tingin pa lang sa mga posts niya, hindi ko pupuntahan ito!

    ReplyDelete
  37. I visited Neri's not so garden last month and disappointed ako=( Food is pricey (kaprice nila meals sa conti's, bag of beans), yung food nila so-so pa lasa. Yung coffee nila 120 pesos, dagdag ka na lng onti naka starbucks ka na na di hamak na mas masarap. Overrated talga. Siguro ang masasabi kong okey lng dito is yung view which you will typically see anywhere when you're in Tagaytay. Sana lang with the nega feedbacks , she will use it to improve their food and service.

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  38. Mali si Neri for that unprofessional reply.
    Pero napaka-entitled din naman nung customer.

    Usually we just give a 1-star rating tapos ikalat na wag pumunta dun sa family and friends. Tapos na.
    But the customer even went to her personal IG page para mag rant. Ano pa ang gusto niya?

    I bet if di artista ang owner, the customer would not have made the same effort.

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    Replies
    1. Hindi entitled si customer kasi hello galing bulacan? Kasama pa parents annd relatives tapos ganern? Kung so neri panay posts at ig stories mayat maya bat di nya magawa na mag feedback kay customer sa facebook pa. So overlook pag di trip ni wais ni misis?

      Delete
  39. saan na si chito para idefend si misis

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  40. Neri na team captain ng All Star Defensive Team. Zero sincerity sa pagtanggap ng negative feedbacks. Your so-called "success" is not inspiring at all.

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  41. Base sa comments dito ay sa sagot niya. Wala na nga siyang knowledge paano magpatakbo ng Restaurant, nag imagine lang ng presyo sa mga produkto dahil sa ambiance and name ng owner e ganyan pa sumagot. Hindi yun sa kung may alam ka sa pagpapatakbo. As a tao marunong ka dapat magpakumbaba at makinig sa mga kritiko. Yan ang hirap pag masyadong bilib sa sarili, Restaurant managing is not a walk in the park at magpakayaman.

    ReplyDelete
  42. The customer was giving her honest feedback. If Neri acknowledged it properly, or had she responded through the right channel (private message/dm) di na sana hahaba yung usapan. Kaso ang sarcastic ng sagot nya eh, ang dating eh she doesn't care about the customer's feedback at ayaw nya itake seriously. Syempre si customer sasagot kasi napikon na sya. Then ang sagot ni Neri puro excuses, wala naman syang mai-punto por punto sa sinabi ng customer nya.

    Tapos na sana yung usapan sa first statement pa lang ni customer kung hindi palaban na wala sa lugar tong si Wais na Misis eh

    ReplyDelete
  43. kung wala pala kayong kaalaman sa pag reresto, ipasara niyo na lang yan. Ano yan, ginagawa ninyong praktisan ang mga tao tapos ang lame ng excuse,kesyo tambayan lang daw yan e nung una sabi ninyo garden yan. Walang garden! likod bahay po yan, over looking the bangin.

    ReplyDelete
  44. bakit hindi nalang literal na karinderya ( turo2x style) gawin ni neri.

    ReplyDelete
    Replies
    1. KASI NGA CLASSY SIYA PARA TAWAGING KARINDERYA LANG! GUSTO NIYA SOSYALANG TAMBAYAN! PERO PARA MAGMUKHANG HUMBLE E TINAPATAPON NIYA YUNG WORD NA KARINDERYA PARA KUNWARI LOW PROFILE LANG.

      Delete
  45. Walang manners at napakataas ng tingin sa sarili.

    Maswerte at kumikita business niya kahit mahal kasi sikat siya sa masa

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  46. para sa lame excuse ni neri na Tambayan pala at hindi restaurant yung place niya, sa susunod na magawi tayo doon. Tumambay na lang kayo ng tumambay, wag UMORDER kasi TAMBAYAN lang pala. Wala din garden. False publicity.

    ReplyDelete
    Replies
    1. YOSIHAN AT DALA KAYO INUMIN NIYO!

      Delete
    2. magdala ka ng mga sunog baga gang, pare dito tayo tumambay.

      Delete
  47. Overpriced!!!!!! Eh bakit sinasabi ni wais na kesyo wow ang mura sa tagaytay kaya lagi syang namamalengke!
    Walk the talk!!!! Panay basa mo ng positivity books pero panay sarcasm naman bato mo sa customer complaints mo!
    Picture perfect!!!! Ang ganda ng caption at pictures pero sa totoong set up waley sana picture nalang.

    ReplyDelete
  48. Antayin nyo si chito magsusumbong na si wais! Hahahahha

    ReplyDelete
  49. I think she should start hiring a social media manager to handle these types of things. She cannot micro-manage everything. Ang dating kasi parang masyado nya pinaninindigan yung wais na misis image nya, not realizing na mas wais if you get help from actual experts and professionals. Tulad nyan, may disconnect between the menu, the quality of food and pricing - halatang sya lang nag-isip lahat eh kung wala kang prior experience sa ganyan papalpak ka talaga. Medyo malaki ang scale nung negosyo nya for her inexperienced self to handle everything. IMO kung ganyan rin lang she should’ve started small. Like a food cart. O kaya sumali-sali muna sa mga banchetto-like establishments bago mag-solo. Swerte nya kasi she has his husband’s connections she could use. In reality though, mas mabuti magsimula sa maliit.

    ReplyDelete
    Replies
    1. Mahal ang pagkain kasi binabayad sa bandang mga kilala. She could have hired mura pero magagaling na arrist para d ganun kamahal ang food.

      Delete
    2. masyado siyang bilib sa sarili to ever think of consulting and hiring the experts and professionals, to which i agree is the wiser thing to do. eh yung ideas niya panay sa pinterest lang naman niya nakukuha, feeling martha stewart na ang lola.

      Delete
  50. #notsonice wais na misis. Sana bago pumasok sa business, mag aral muna.

    ReplyDelete
  51. Hay nako neri kahit kelan ka tlaga taas ng tingin mo sa sarili mo!!!

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  52. Maldita sumagot..di dapat ganyan sumagot sa customers inday lalo na't kayo naman may mali. Egoistic ka lang talaga.

    ReplyDelete
  53. Opppsss..naku hnd ganyan mag response sa complain ng costumer madam. Lalo at nasa F&B service ka. Bka sa inis ng coatumer sayo masabutahi ka yari ka. At sa kahit kahit anong negosyo importante ang coatumer satisfaction dhl kailangan mo ng regular costumer para magpatuloy ang negosyo mo.importante yung word of mouth, as for my experience ang may ari ay hindi xa dapat ganyan ka rude sa costumer kung may complain sau try to be nice lalo at honest review. Kung di mo kayang tumanggap ng complain para maiprove ang serbisyo wala ka dapat sa ganyang negosyo.

    ReplyDelete
  54. Nowadays, Service is everything. Service is part of the customer experience. Ang daming nag Lipanang restaurant jan kanya kanyang paandar. But what will make your business unforgettable is the service you give. Ginagastusan talaga ng kompanya ang customer service. Pag may bad feedback mega sorry at gagawin lahat ma appease Lang si customer. Kase at the end of the day yang mga happy customers ang babalik Balik at mag papa Kalat ng magandang balita tungkol sayo, helping you keep yourself on the map. SI Neri sobrang defensive ng sagot. A simple 'we apologize for the inconvenience. Let us make it up to you' chenes. She's digging her own grave by trying to project being the perfect person, wife and businesswoman. Dami ka pa nga kakaining bigas, baks. Ikaw na nag Sabi na wala ka mashado Alam. So be humble and gracious.

    ReplyDelete
    Replies
    1. Agree!! Sabi nga nila customer service is the blood of a business. Nakakatawa pa si ateng sinabihan anh customer na d naman kayo pinipilit bumalik. Pag nagtratrabaho yan sa cc at ganyan ang ugali ay naku legwak ganurn ka na mam.

      Delete
  55. Mayabang talaga yan sumagot very contrast nga sila ni chito

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  56. Wrong move si Neri - HRM student ako 10 years ago before naging full time mom always handle your customers talaga na maganda kahit ganito pa ka maldita not unless naapakan na dignity mo dun pwede mo nang pagtanggol sarili mo. Mas better pa nga yung customer na nagsasabi ng observation sayo kahit negative kesa sa hindi kasi yung tumalak may chance pa yung maging customer ulit pag naayos yung reklamo niya kesa sa hindi.. yung hindi mas malaki chances na di na bumalik.. Tsaka ang word of mouth mas malakas impact niyan sa marketing tulad nito may nag complain lalo sa socmed mas marami tuloy nakaalam sa bad service.. kung nagpakumbaba sana siya tas inayos to ng may respeto mas maaapreciate pa ng future guests nila na magaling silang mag handle ng customer complaints.

    ReplyDelete
  57. Walang breeding si Neri. Dali dali lang mag sorry di naman kailangan maging sarcastic. Diosmio.

    ReplyDelete
  58. Balak ko pa naman puntahan ‘yan, huwag na lang baka mapahiya pa ako sa mga yayayain ko.. hilaw???

    ReplyDelete
  59. Dineactivate na ni Ateng Wais na Misis ang reviews section ng FB page ng carinderia niya. Susme. Halatang may pinagtatakpan!

    ReplyDelete
  60. Ganyan Pala yan, sya na lang Kumain sa restaurant nya. Ka turn off mayabang na at sarcastic. Kung yun owner ganyan ang attitude it will trickle down to all of the other employees so for sure customer service is non existent sa resto na yan.

    ReplyDelete
    Replies
    1. Correct! Paano ka naman makareklamo kung mismong owner ganyan.. pakainin nga yan ng humble pill.. sumobrang yabang na..

      Delete
  61. Bakit ba kasi kailangan niyo bumiyahe ng napakalayo para lang kumain ng street food sa karinderya. Eh madami naman masasarap ng resto sa metro.

    ReplyDelete
    Replies
    1. KASI NGA CELEBRITY! AT MAKIKITA NILA SA PERSONAL YUNG NAKITA NILA SA BIDYO!

      Delete
    2. 1:53, I don’t understand the hype. They’re just celebrities and not even A-listers at that.

      Delete
  62. yes napakaha kumain sa resto nila. i inquired how much magpa reserve ng table to watch a band 5k daw ang table for 4 pax hahahaha in excess of 4 eh 500 per head daw. consumable naman daw ung 5k hahahaha ano mako consume sa 5k ung isaw nila at yung paa ng manok??? hello!!!!!

    ReplyDelete
    Replies
    1. Ang OA sa mahal lol! Ambisyosa talaga yan...

      Delete
    2. Hahahah natawa ako sa 5k baks... Pag ganun kahit d kami magkita ng isaw at ng paa ng manok ng 5 years okY lang kasi inubos na ng 5k.grabe lang

      Delete
  63. At the end of the day customers pa rin ang nag aakyat sayo ng pera so whether good or bad feedback you should take it constructively. I heard fron a friend who went there na medyo matagal daw talga ang service and medyo pricey ang food..

    ReplyDelete
  64. apakanega lang ni Neri, lagi na lang

    ReplyDelete
  65. bakit ganyan siya sumagot sa feedback. anong klaseng marketing strategy yan

    ReplyDelete
  66. Baduy netong babaeng ito.

    ReplyDelete
  67. We were planning to visit pa naman. Nakakadiscourage 'yung asal ng owner baka puro sarcasm lang matanggap namin kapag may mga question kami.

    ReplyDelete
  68. This place is overhyped. The food is flirting somewhere along the lines of subpar and mediocre. Service is bad and the place is so so. The way she addresses criticisms is way off, to think na inexperienced pa pala siya. She should be humble enough to accept feedbacks, learn from it, and become better para tumagal yang likod bahay, este garden mo. Wag na kaseng pa-cool na know-it-all tapos biglang sarcastic at defensive kapag sumablay. Kaloka ka.

    ReplyDelete
  69. Toilet is dirty. Overpriced meal and slow service.

    ReplyDelete
  70. Sino naman gaganahan suportahan itong si neri? Ang yabang ng dating.. grabe maiinis talaga ang customers sa inyo.. ang ayos ng reklamo nun customer nun una malamang nagbeast mode na ako pag ganyan kabastos at kayabang ang sagot..

    ReplyDelete
  71. Her soft opening excuse is just pathetic. Common sense will tell u na dapat nga mas masarap at may good impression pag soft opening kasi dyan nakasalalay ang status ng business mo after ng launching na talaga. Soft opening might mean na hindi pa complete ang menu pero dapat masarap na talaga ang pagkain at maganda ang customer service dahil yan ang rason na babalik ang tao pag nag opening na. You can learn the technical side of business pero ang reason na babalik ang tao ay common sense na dapat, it should be how you as a customer want to be treated at masarap na pagkain kasi yan lang naman ang bubuhay sa resto. Dyan ka kikita. Sa ngayon kasi kahit mahal basta worth it ang pagkain at serbisyo kakavatin ng tao.

    ReplyDelete
  72. I dont think you are a wais na misis.. you are a fake pa humble misis who brag your properties.. mayabang ka pa nga sa totoong mayabang eh.. feeling magaling ka .. before I like you nung artista kapa, pero masyado ka nang pa feelinh perfect, kaya now sobrang inis na inis naoo sa mga pinopost mo... hindi ka nkakainspire, nkakairita ka..

    ReplyDelete
    Replies
    1. Ako din! As in banas na banas ako dito sa babaeng mamaru na to!

      Delete
    2. Style nya kasi yung una para makahatak ng followers at customers na bibili sa tinda nya. E lumabas totoong kulay.

      Delete
    3. couldn't agree more!

      Delete
  73. Was in the food business before and yung sinabi sa isang comment sa taas na restos ask for comments ay totoo po. We really want people to pinpoint our flaws. In fact, nagoffer pa kami ng free food para lang magleave ng lahat ng points for improvement. Ganun kasi kung sincere ka magimprove and if you are really thinking about your customers. Most people think of their concept as infallible. Sa mga nagbi-business, madalas sarado na ang utak sa product or sa concept. Pero yan ang mashe-share ko from experience. Neri should not fall in love with her product/concept to the point na hindi na nya pinakikinggan yung complaints. The moment she felt defensive towards negative comments, that is the start of her resto's downfall. She should actually be thankful that people take the time to share criticisms. That is a sign that the customer is thinking of coming back.

    ReplyDelete
  74. Ikakasira ng resto nya yang kayabangan nya..

    ReplyDelete
  75. Yabang ni Neri yung mga reply may pa sarcastic.

    ReplyDelete
  76. Mas dumami tuloy ang bwisit sa kanya.

    ReplyDelete
  77. Sobrang dami nyangbad reviews sa resto nya.. pero i guess wala syang paki at marami naman syang nauuto sa mga posts nya..

    ReplyDelete
  78. itong Neri na ito, last time kuda ng kuda kesyo ninakaw daw mga Easter Eggs para sa paandar nila dyan. Ngayon naman iba ang issue niya, kung marami pala siyang issue tungkol sa place na yan, ipasara na lang niya. Nakaka stress at nagkakalat pa sa socmed.

    ReplyDelete
  79. She’s not good with business. She’s just lucky because she’s the wife of Chito and kaya nya mapromote business nila. If not I don’t think papatok.

    ReplyDelete
  80. I think ang binabayaran dito sa "resto" nya ay yung mga banda at chance na makita at makipag-selfie sa kanila, kaya mahal ang pagkain. Kaso nacocompromise na nga ang quality ng service at products nya sa DAMI ng business na pinapasok nya.

    ReplyDelete

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