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Monday, November 7, 2016

FB Scoop: Netizen Calls Attention of Airline for Treatment of Rude Supervisor




Images courtesy of Facebook: Jojo Digao

93 comments:

  1. Terrible service!!! Ganun ba talaga pag budget airline?! Wala silang budget for customer service skills training?

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    1. True, 12:37AM. Been wondering that after this time, for all those countless customer complaints against rude and ill-bred employees of Cebu Pacific, why are they not implementing changes?

      Do they accept applicants that are unworthy and terrible in attitude? Akala mo pa naman "very strict" sila when applying sa jobs nila. What happened sa mga bastos na employees nila?

      And hindi naman bearable tignan ang aura ho, tinanggap pa yan sa work?

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    2. According to witnesses, yung nagpost ang beast mode at hindi yung CebuPac employee. At one point raw, ipinagyayabang pa nya na tagasenate sya. Nag-apologise yung anak nya sa sobrang hiya.pero pinagalitan pa nya na bakit raw sya nagsosorry.

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    3. Yes terrible service ang cebupac but i dont believe the story 100%.

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    4. I'm not saying na mali or tama ang kwento but sometimes may tendency ang mga ground crew na magPower Trip. Nakakalungkot lang kasi kung minsan eto pa yung dahilan ng further delay sa flight, kawawa naman yung ibang passengers na kelangan maghintay minsan until maresolve ang issue. Hassle lang. . .

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  2. parang nde totoo yun kwento

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    1. May nag post na witness. Hindi daw sumigaw yung ground staff, yung Jojo ang sumigawand got the witness' attention habang nag e-FB sya. And the son, Joshua, apologized too.

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    2. Ay sorry, Joshua yata yung nag verify ng story. Pasensya na.

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    3. Isa lang ang totoo dun. Late silang pamilya. Yabang to the max yung mukhang mahirap na ama. Paawa effect ang description niya sa kanyang pamilya.

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  3. There's another side of the Story baka exaggerated din ang pagkakakwento nito dahil sa galit.

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    1. Korek! Dapat mapakinggan din natin side nila. Kasi minsan mga post social media may exaggeration na. Dapat meron din mga witness don para mapatotohanan yung allegations.

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    2. Feeling ko din. Ni hindi nya din naikwento kung paano sila nakiusap at nag demand ng supervisor. Pero lam kp bawal talaga ang walang ID so dapat tinanggap na nila simula pa lang na hindi sila makakaalis.

      Tsaka na capture man ng CCTV, walang audio yun.

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    3. Go to Jojo's page and read the comments section. May witness who pointed out na hindi totoo ang bintang ni Jojo.

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    4. Teka sabi nya nakunan nya ng video? Nasaan na aber??!!

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    5. oo nga asa ang video?

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  4. Masungit nga ang aswang na yan.nakasagutan din yan ng pamangkin ko.nakipagsigawan din.nang hinanap namin ang pinakamanager kumalma ang bruha

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    1. Jojo naman double post na yan ah!

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    2. Hahahaha havey 2:25

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  5. Tsk. So rude if true. Let the CCTV do the "talking" as well. What's with Cebu Pac? My friends who use it are the quiet types but their flight experiences with this airline had made turned them beasts.

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    1. Mas rude yung english mo haha

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    2. Ano bang problema natin sa english? If you get the message then that's it. Even Americans don't speak perfect english. Get over it 2:26

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    3. 10:59.Bakit kasi kelangan pa mag English pwede naman mag tagalog. Lumalabas na trying hard tuloy. Tagalog naman ang usapan eh.

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    4. 10:59 Americans lang ba nage-English? Australians and British ano? Chabakano?

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    5. 10:59 Hindi ba pwede na mas mataas ang standards ng Pinoy? Colonial mentality

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  6. Magagalit talaga ako kung nangyari din sakin ito, but, at the of the day, you have to realize that this wouldn't have happened kung hindi nawala yung ID.

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  7. ako nga nagpipintig din ang tenga ko pag hindi nag po or opo man lang ang mga crew sa mom at lola ko, sagutin pa kaya ng ganyan? Naku, hindi lang taas ng kilay abutin sakin nun.

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  8. Nangyari din samin sa Coron yan before. Cancelled ang flight namin last Oct 5 dahil may sira plane nila and it was their last flight that day, problem is may connecting flight ako ng 630PM to HK syempre pag di ako nakabalik ng Manila mafo-forfeit ticket ko and mahal na magiging ticket.
    Anyway, Nagtatanong lang ako na baka pwedeng sa PAL nila ako i-book on that day kasi nga may isang flight pa yung PAL that day and I can't afford to miss my connecting flight (Which is a different airline). Aba imbis na makinig sa paliwanag ko kung bakit ko pinipilit na maka-alis eh ako pa yung sinisigawan nung ground crew na hindi maka-initindi. Ending, hindi talaga ako nakalipad that day, Paglapag ko sa Manila the following day, hinanap ko agad Manager nila at pinakausap ko lawyer ko. ayun mas mahal yung naging gastos nila kasi they have to compensate me with the flight plus yung hotel accommodations and yung stress na inabot namin nung araw na yun. Minsang itong cebu pac parang mas gusto pang may reklamo sila kesa gawan ng paraan yung problem. Pag may lawyer naman, bigla sila magiging mabait. Kaloka!

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    1. Typical customer service sa Pilipinas na "de libro". Kahit sa anong industry, karamihan ng customer service parang robot lang na minememorize kung ano ang dapat gawin. Pag nahaharap sa situation na di sila familiar hindi marunong or sadyang ayaw lang talaga mag-isip ng paraan paano maresolve ang issue.

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  9. Yung kilay ni ateng oh haha.

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  10. Bad ka! Pag ako ang natarayan mo supalpal ka skin.

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  11. May mga posts din sa FB from other netizens debunking Jojo Digao's claim... more than 4 yung nakita kong netizens na nagsabing si Jojo DIgao naman daw yung nagsisigaw at kalmado lang yung crew.

    Maganda may video para magkaalaman...

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    1. CCTV yata pero no audio naman yun

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    2. Parang may kulang sa kwento. I mean quite impossible na bigla na lang sisigaw ang crew kung nakikiusap lang siya.. Sana mabigyan din ng chance magexplain yung staff.

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  12. Not worth a fight and in my opiniin, this is petty. Just talk to Cebu Pacific Management about your bad experience but not to the point na matanggal sa trabaho ang nakaaway mo. Be the bigger person, learn to forgive and move on.

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    1. Well said classmate

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    2. So true! I agree with you a 100%!

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  13. Hmm.. Kung totoo man ito, awwtts lang. I've been flying a lot lately and to be honest nag-improve ang customer service ng cebu pacific.

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    1. Which is true. Yung recent trip naman sa Cebu Pacific, medyo late (buti medyo late na lang, improving na)pero courteous naman ang ground crew nila kahit halata mong haggard na sila, ramdam pa din naman yung eagerness to help. So I'm not really sure kung ano ang nangyari talaga sa kanila. At saka feeling ko hindi naman sisigaw ng basta basta yung ground crew kasi alam naman nya for sure na pwede sya ma-sanction kapag nambastos sya ng customer.

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  14. Kebs lang. matagal na akong di sumasakay sa Cebu Pac! haha But grabe naman yong supervisor. mey mens siguro. haha joke!

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    1. May point ka naman. Minsan yan iniisip ko kaya di ako nagtataray o pumapatol.

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  15. sayang nakakapanghinayang din yung cancelled flight nila, baka hindi pa refundable, kung totoo ang kwento nila, bastos naman ng supervisor na yun

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  16. Pangit talaga service ng Cebu Pacific, dapat jan bawasan flights o kaya wag na bigyan ng license...

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  17. Cebu Pacific nanaman? Lol...

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    1. yun lang kasi afford ng karamihan. budget airline pa tas magrereklamo for bad service =)) eh yan perfect combination kaya marami reklamo!

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  18. mukhang badtreep si ateng.. baka kakabreak lang.. sana sumakay na lang kayo.. :p napagastos lang kayo.. sino talo haha

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    1. korek! maprinsipyo si koya eh.

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  19. If i were him hindi ako aalis and will demand an apology. At dun na mismo magreklamo na sya. No need for digital karma. Dun mismo pwede na niya ihain ang karma niya.

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  20. Parang imposible naman yung kwento. Galit agad yung supervisor?? Parang may kulang naman sa kwento niya

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    1. Yan din naisip ko. Parang hindi makahintay si passenger na siraan yung manager na nanita sa ID nila. To think na late naman sila.

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  21. Baka parang yung "life threatening" injury na naman Ito Nung bata sa play area na hindi na raw tutubuan ng kalahating Kilay hahahha. Tama naman yung supervisor it's her prerogative eh mas mataas ang ere nyo dahil naka piso-fare kayo hahhaha

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    1. Eh ano ngaun kung naka piso fare? they are still paying customers

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    2. That's exactly my point. Buti nga Hindi sila sinampal ng sampung piso ng supervisor hahahah. Kukuha ng piso fare sabay gusto first class ang treatment hahahah. It's piso fare for a reason and it's worth paying a little extra for premium service.

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  22. Kung totoo man to. Sa managot yang bruhang yan.

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  23. She doesn't look qualified to be an airline ground staff. she os not beautiful nor presentable. VEry tacky looking.

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    Replies
    1. Patingin nmn ng pic mo. Siguro beautiful ka and presentable.

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    2. Eh ikaw qualified ka ba sa comment mo na ya ?

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    3. Kung looks nga ang basehan sa paghire ng ground staff then that explains why majority of the ground staff I spoke to may pagka-slow.

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    4. Waaah 1:32 personalan na? Inagawan ka ba ng dyowa?

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    5. Ay teh parang sinabi mo na walang karapatan magtrabaho ang mga "hindi kagandahan" sa airline company. Hiyang hiya naman kami sa itsura mo! Kahit kamukha mo si Anne Curtis wal kang karapatan manglait!

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  24. While I love nothing more than to ride the anti-Cebu Pac bandwagon, the opening paragraph pa lang ng rant ng Netizen na ito, nairita na agad ako sa kanya. It's entitled people like these that piss me off.

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    Replies
    1. Oo nga eh late na syang dumating buti nga pinasakay pa sya

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    2. Feeling entitles kamo. Maraming feeling entitled sa airport. Kung hindi ang tataray sa staff ng airport o ng airline, mga mahilig naman maningit sa pila! Akala mo mga alta pero in reality waley naman!

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  25. Hindi kailangan ng ID. Boarding pass lang dapat ang hinihingi nila. Wag na kasi kayo mag cebu pacific. Para tuluyan na sila malugi at mawalan ng trabaho ang mga abusado na yan.

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    1. Actually kung nagweb check in ka or dun sa check in kiosk lang, hahanapan ka ng ID. Kahit sa PAL ganun.

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    2. Kailangan ng ID sa check-in. Kaya nga pagboard, boarding pass nalang hinihingi kasi hiningan na before ng ID sa check-in.

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    3. They still ask for your ID sa boarding ngayon.

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    4. HUUUUY!!! Kailangan pa din ng ID! kaloka ka!

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  26. Not true naman daw. Search nyo sa fb yung nagpost na yan. Dami nag comment dun, andun sila mismo sa scene na yun pero sabi nila hindi totoo yung sinabi nung Jojo Digao.

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  27. base sa experience ko lang ha. dba pag nasa departure area ka boarding pass nlang ang hinahanap pag boarding time mo na? dba ang i.d sa check in area lang? and base sa kwento nya naka pag check in na sila. hmmm

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    1. Nanghihingi na sila ngayon ng ID.

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    2. Aside from the passport ibang id pa?

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  28. Well consistent naman to sa quality ng customer service ng cebu pacific di na nakakagulat. Siguro magugulat na lang ako pag yung mga tipong nagrequest ng refund at narefund no sweat. Cebu pacific's personnel need training in customer service

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    1. Yung refund namin no sweat naman. Full refund pa talaga.

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    2. May friend ako, hindi naman sa na-refund pero binigyan sila ng RT tix to their choice int'l destination.

      Ang kinaibahan lang nila kay Jojo, diplomatic yung pag settle nila sa issue, derecho sa management via email. Hindi talaga makakatulong ang cyber bullying.

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  29. mga pinoy talaga laging sinisisi sa airline ground crew ang mga problema sila. e wala palang ID si bunso e, malamang di talaga pasakayin yan

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  30. Maraming testigo na di totoo ang kwento nito. Yang nagpost daw ang panay sigaw and not the FA/ground crew.

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  31. Hmmm, when you are about to board the plane hindi na need ang id, you just need your boarding pass. Yung ID kailangan at tue beginning when you are getting your boarding pass,actually when you use their early check in you can just go directly in the boarding area to wait for your flight...ID ba talaga ang nawala o ang boarding pass?

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    1. depends sakin tinignan pa IDko magboboard nlng sa plane

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    2. Based on my flight 3 weeks ago, they asked us to present our IDs

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    3. just flew last week, they asked for an ID sa boarding gate. The girl in front of me nga pinatabi sya kasi di nya makita ID nya.. nauna na nga mga kasama nya magboard but di tlga sya pinapaboard until she presents her ID. Since SOP nman nila yun, sunod na lang tayo..

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    4. Uso kasi ang mameke ng id

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  32. Please check the comments in his FB page. Two witnesses said it was Mr. Dingao who raised his voice.

    Kawawa naman yung employee if hindi naman pala tama ang version ng complainant. Wag muna magjudge if hindi pa alam ang both sides of the story.

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  33. May lalaki pala na nagssabi ng "digital na ang karma" ? Haha seems like such a sissy thing to say. Anyway, I really dont understand why so manu people complain about Cebu Pacific. Ive never had a problem w them in all my years flying w them. In fact, there was this one time when we went to Boracay in 2015. We mistakenly went to terminal 3 when in fact they had already transferred to terminal 4. Luckily the gate agent had presence of mind and checked us in their system at terminal three and told us to get to terminal four as soon as possible. Had she not checked us in terminal three we would've missed the check in counter at terminal 4. Luckily we made our flight. When I travel Cebu Pacific, I always make sure to try and arrive early because I am already aware that it is a budget airline and that there will be massive amounts of people

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  34. Although wala naman akong ganitong encounter, but generally, i can say na may problema talaga sa Cebu Pac, parang wala naman talaga silang pakialam sa mga passengers nila, halos lahat ng flyt ko for pass 2 years delayed, and wala akong nafifeel na pagbabago, so that proves to me na wala talaga silang paki. Wala tayong magagawa kasi monopolize nila ang ganitong klaseng negosyo.

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    1. lagi na lang ikaw... hindi naman tungkol sa yo... hindi ka relevant sa isyu na ti

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  35. Cebu Pacific is terrible. grabe ang stress ko last week 2 cancelled flights on October 30th . The first one a few days before the actual flight. Then yung 2nd was the day itself. pudpud na daliri ko kakadial sa customer service nila. ughhh and dapat pala hindi ka muna nagweb check in kase mas mahihirapan ka pag cancelled flight ulit na magparebook. i called them at least 9 times nung nacancel ng Sunday 4am yung flight namin. i was able to connect thrice. and gumawa ng request na iunload ang web check in ko. 6 hrs had passed. and they just kept telling me na walang pang approval but still i kept my cool sa phone. ginawa ko pinaayos ko nlng sa mga kasama ko sa misming airport yung rebook and unload kase daw mas mabuting sa airport. so what's the use of calling? nagsayang ako ng oras kakatawag as if di sila queueing kahit madaling araw. so nabook kami but to my disappointment nadelay siya ng 1 hr. so wait pdin hanggang umabot na kami ng 7pm. when finally pinasakay na kami ng plane ughhhh pinatambay pa kami sa plane ng 1 hr bago umalis. 2 pm flight ng mga kasama ko hiniwalay kami since hindi na daw maaccomodate ang 12 people sa flights haaays. then flight pabalik on Nov 4. my goodness it was cancelled twice. when nakapagparebook kami 12:10nn sabi madelay ng 1 hr. then omgggg guess what? it was delayed 5 hrs. tsk tsk. nagpakain nalng sila ng Jollibee siguro sa dami ng nagrereklamo

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    1. requirement sa kanila na pakainin ang pasahero, kasalanan nila yung mga aberyang inabot nyo. hinintay lang talaga nila magreklamo kayo bago kayo pakainin,you know ayaw gumastos.

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  36. sinungaling ang nag post nyan. nanghihingi lang ng sympathy, nagawa pang magsinungaling! mabait daw ang employee na yan. marami nagsabi.

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  37. Wala na un post at nagclam up na si Jojo Digao. Mukhang marami nag call na BS talaga ung story nya.

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  38. Mag ingat sa pagppost ng kung ano ano sa social media. Lalo na yung mga ganyang klase, unless you have sufficient evidence and witnesses to back up your claims. Baka ang ending mademanda ka pa. Think before you click.

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  39. Magulo ang statement ni manong. People now can just randomly take pictures and possbily ruin someone eles's life.

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