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Tuesday, July 6, 2021

Grab Issues Statement on Kris Bernal Being Victimized by Fraudster

Images courtesy of Instagram: krisbernal

Video courtesy of YouTube: GMA News

Statement from Grab Philippines

It has been brought to our attention that someone has recently used our platform to place multiple orders - causing undue stress to Ms Kris Bernal and our driver-partners.

Grab has a zero-tolerance policy on fraudulent activities. Upon learning of this incident, we have immediately conducted our investigation and we have blocked the mobile phone IMEI of the fraudster to avoid similar incidents from happening in the future. We are also working closely with Ms. Kris Bernal on the matter, and we have reimbursed our delivery-partners who have fallen prey to this fraudster.

Grab Philippines will continue to extend its cooperation with the local authorities in their investigation.

88 comments:

  1. Privileged! Kami nabiktima na din pero di kami nagpa-TV.

    ReplyDelete
    Replies
    1. teh d ka nman artista para i TV experience mo syempre celebrity sila may privileged nyang gawin yun.

      Delete
    2. 12:42 but you can contact their customer support. Ginawa mo b yun?

      Delete
    3. Well you know what?? Brains are meant to be used, I don't know why you're not using yours. Since when pa naging privilege na magreklamo about fraud?

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    4. 12:42, karapatan nya magreklamo at magpainterview sa TV. Actually karapatan mo rin yan, but it's your choice to exercise that right or not. You just chose the latter.

      Delete
    5. Kapag b hndi nakaTV cover/broadcast k, hndi mo n itutuloy ang report mo 12:42? Lalo n kung fraud ang irereport mo? Wow

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    6. 12:42 wag sana tayong t*nga sa pagcocomment

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    7. Dapat kasi sa pinas wala nang COD, sa totoo lang! Pay by GrabPay or credit cards na lang. Kaya maraming jejeng manloloko dahil sa payment on delivery option, alisin na yan!

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    8. Artista ka teh? Mukha neto.l kung gusto no maTV ng hnd ka artista paviral mo reklamo mo

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    9. Masyado kang paawa when in fact you can do something about it. Kasalanan pa ni Kris?

      Delete
    10. Baka isang order lang ang sa iyo unlike kris na marami.

      Nevertheless, kahit isa or dalawang fraud order yan, e report mo. But DO NOT expect to be given same treatment as Kris cz di ka naman artista. But am sure the company will entertain your concern IF you reach out to them. I should know cz it happened to me. Di man ako artista, but i appreciated the food company's effort to reach out to me and fixed the mess.

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    11. 12:42 Alamin kung ano ang meaning ng privileged okay?

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    12. 12:42 kaloka teh una Artista sya ikaw hindi unless gusto mo eh di go magpaTV ka problema ba yun, pangalawa nagpainterview siya para maging aware ang mga tawo sa modus ng pambibiktima esp sa mga celebrities, mukhang may galit ang suspect sa mga celebrities. Isip muna bago dada okay?

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    13. Di ka naman ata nag-attempt na magpa-TV eh. Hahaha... Try mo din minsan baka sakaling pag-aksayahan ka ng time.

      Delete
  2. A-lister problems where news like this should become a national issue.

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    Replies
    1. This is a big issue because it can happen to anyone

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    2. 12:45 serious case po ito dahil personal security ang pinag uusapan dito. Big issue tin ito s delivering businesses. Nagkataon lng n artista ang nagreport kaya irita ka.

      Ps. Kris is not A lister.

      Delete
    3. At kelan nakasama sa A list si Kris Bernal?!? Starlrt pa rin yan oi!

      Delete
    4. National issue nmn yan dahil napakalaking company ng grab and yet may mga gumagawa niyan

      Delete
    5. Paulit ulit ang comment mo e pwede ka din naman mag reklamo

      Delete
    6. 12:45 Ah. Isa ka siguro sa mga di gumagamit ng grab or ibang delivery service app. FOR YOUR INFORMATION , national issue nga ito. This concerns everyone using such apps and maramin kami.

      Delete
  3. Dapat talaga may makasuhan na sa gumagawa ng ganyan. Ang dami nang nabiktima at marami pa ang mabibiktima.

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    Replies
    1. Ang masakit e block lang ung number and IMEI? They can always use another phone. Do a proper investigation and sue the btch

      Delete
  4. Hi raw sa mga anti sim card registration.

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    Replies
    1. eto talaga eh..ito lang solution. di ko alam bakit di mapush

      Delete
    2. Kadiri yang solusyon na yan. Sakay lang sa bandwagon eh ano. Pero sana magisip naman. Una matagal kailangan pa ng batas, pangalawa di yan feasible. Sa daming tao dito sa Pilipinas at ang daming SIM bawat tao siguradong magccrash ang system. Un nga lang bakuna registration nagccrash na eh. Isang lungsod lang un. At saka may data privacy act eh. Para sa mas madaling solusyon eh wala ng cash on delivery. Bayad agad thru debit o credit card o grab pay upon booking or ordering. Mawawalang parang bula yang mga scammer na yan.

      Delete
    3. 1:23 nakaya sa ibang bansa ang sim registration, iba na technology ngayon, pwede namang nasa cloud ang app. Kaya na yan! Kacheapan yang mga app na nagka-crash oi!

      Ask nyo Singapore kung paano, tied ang SIM dito sa national ID mo. Bawal burner phones. Kaya ang baba ng mga kalokohan sa telepono.

      Delete
    4. 1:23 mas marami ang population ng ibang bansa pero nagawa nila. Kung gagalingan ang system kaya yan.

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    5. Grabe naman 1:23 parang ayaw mong umunlad ang Pinas. Dito sa Indonesia 3rd world country din pero may sim card registraion kami. Lahat din ng tao dito may National ID at National Number. Eh may malaki pa population dito kesa jan. Maka hindi feasible ka naman.

      Delete
    6. 1:23 early 2000s pa, ganyan na sa ibang countries like Australia. Registered lahat mapapostpaid or prepaid. You are required to present a valid ID to be able to get a prepaid sim card. Fast forward to recent times, mas feasible na yan ngayon. Mema ka.

      Delete
    7. 1:23, bakit kadiri? Madumi ba? I think pag may sim card registration, isang sim lang bawat tao. Sana e push na yung national id para mas madaling ma trace yung mga crimes especially yung mga related dito sa mga delivery apps.

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    8. Nega mo naman 1:23

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    9. to 1:23 am, baks, bakit di pwedeng kayanin? that’s the only way we can regulate online bullying, scamming, etc. bakit di pwede? mentality mo pa lang, wala na. kaya di makausad Pilipinas e. bakit imbes na kurakutin, invest on those reforms? oh well, Pilipinas nga pala. kawawa.

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    10. @1:23 SAANG KUBOL KA BA NAKATAGO?! PERMANENT FIX YAN HINDI BANDWAGON. KAPAG MAY SIMCARD REGISTRATION HINDI LANG YANG LINTEK NA SCAMMING ANH MARERESOLBA MARAMI PA.

      MAY PANG-FP KA PERO DI KA MAKAPAG GOOGLE NG DATA PROCESSING NG MGA COMPUTERS?!? HINDI MAGKA-CRASH ANG SYSTEM BASTAT TAMA ANG SPECS NG HARDWARE NA GAGAMITIN AT MAAYOS ANG SYSTEM.

      DATA PRIVACY? TANONG ULIT SAANG KUBOL KA BA ULIT NAGTATAGONG KUBOL?! DEFAULT NA SA LAHAT NA MAY DATA PRIVACY KAPAG MAY APP OR SYSTEM NA NANGONGOLECT NG DATA.

      Delete
    11. Ayaw ng trolls yan... Baka ma- trace ang mga kalokohan nila.

      Delete
    12. 1:23 you obvious dont want hassle kaya nasabi mo yan. No pain, no gain ika nga.

      Delete
    13. No wonder Senator Ping disagree with passing said law @7:58

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    14. 7:48 Ayaw mo naman magcapslock sa lagay na yan??

      Delete
    15. Ayaa ng mga taong may kalokohan yang sim registration. Mga manloloko. Mga may kabit. Mga bayaring trolls. #alamna

      Delete
    16. Aayaw kalang naman sa National ID system/Sim card registration kung kriminal ka, terorista o troll.

      Delete
  5. "we have immediately conducted our investigation" - pag celebrity talaga, instant ang pagkilos nitong mga to.

    ReplyDelete
    Replies
    1. A good use of celebrity clout in this case no? Pero di rin kasi remember jollitowel, di sya celeb pero instant din pagkilos kasi nagviral.

      Delete
    2. 12:49 they have a platform to influence change and force these businesses to improve on their services including attending to customer complaints, wala namang masama dyan

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    3. 12:49 Inggit ka? Eh di mag artista ka rin. Pa biktima ka muna and pa stress, tapos magpa imbestiga ka.

      Delete
    4. 12:49 national case din po kasi ito, girl. Kung hndi nila ito nasolve, tsugi sila s pinas.

      Delete
  6. IMEI lang so , pede pa din ibang phone gamitin sus!

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    Replies
    1. Yup. Bakit hindi mag investigate? Pwede silang makipagcommunicate with the service provider and get the details since may kaso naman

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    2. Also sa daming beses na nangyari to, why won't grab FLAG orders of 3 or more using a single account? It's suspicious.

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    3. This particular prankster may sayad cya, she's been known to harass sexbomb girls, also ordering for them, minumura sila everyday sa phone even managed to get inside house nung isa. Creepy stalker. I listened to the Tulfo program aa taxicab.

      Delete
  7. Grab’s corrective action is not enough. These scammers could use another sim and do their scamming again. They should require OTP and have payment first policy. They wont lose customers kasi household name na ang Grab etc

    ReplyDelete
    Replies
    1. **OTP and KYC

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    2. Wala nang COD! Lahat naman ng tao may credit card, or account ng GCash or SmartPay.

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    3. Sobrang tamad mag imbestiga

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    4. bat galit na galit ka sa COD? eh mas gusto namin cash gamitin pangbayad

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    5. 8:03 Dahil po pandemic. Kaya nagkakalat ang covid dahil sa exchange ng pera na yan. Also, maaavoid talaga ang mga scam na ganyan sa food delivery service kung tanggalin na ang COD. Actually, mabilis naman kausap ang foodpanda at grab. Mag lodge ka lang ng complaint, take a photo para may evidence and send that evidence to their team to dispute.

      Delete
    6. 8:03 san banda ang galit na galit sa COD?

      Delete
    7. Maraming issues ang cash. Counterfeit money. Mga manlolokong caller. Tapos ang rider nasa peligro pa na ma-holdap kasi may dalang cash. Isama na rin natin na hindi eco-friendly ang pang-print ng paper money at minting ng coins.

      Ano bang issue kung gamitin ang electronic media para sa additional safety and security? Luho nyo na maghawak ng pera over benefits ba?

      Delete
  8. If they know who the perpetrator is, they should arrest her and charge her for her crime; and then have her pay for each and every bogus order she placed. That should send a message for others who are thinking about doing the same thing.

    ReplyDelete
    Replies
    1. Sure na sure ka na babae sa "her" mo.

      Delete
    2. Besides madami na palang ginawan ng ganyan si gurl

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    3. 429 girl may recording ng boses nung nagorder sa previous article. Masyado kang pa woke na wala sa lugar

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    4. @4:29 NagpaTulfo kahapon si Kris. At identified na ang nanloloko kasi madami na pala nabiktima including the sexbomb girls. Si Grace Nera (of sexbomb) nagtestify na Ludilyn Odonar eal name ng fraudster. At may ginagamit siyang mga aliases.

      Delete
  9. Blocked the number eh magkano lang naman sim card. Sana the govt would take action upon this. Iparegister na mga sim card.

    ReplyDelete
    Replies
    1. 1:00AM yung mga mamamayan ang may ayaw, at nakikiride ang mga pulitiko na gusto ng boto.

      Delete
  10. Daming sinabi ni ate gurl

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    Replies
    1. Hater ka lang. May annoying angle si girl pero at least tumalak sya and inaksyonan nya yang problema. Kung mag bunga ng changes then ok na ok.

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    2. 1:07 Oh eh di ikaw na ang person of few words. Next time pag ma biktima ka, pwede kang mag complain pero up to 5 words lang ha.

      Delete
  11. i cannot unsee the pandesal on kris’ photo

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  12. Matagal na issue sa grab yan pero hanggang ngayon mukhang wala naman sila ginagawang aksyon. Kung sa umpisa pa lang may mga fakr bookings issue na at inayos na nila agad systema, di na sana dumami mga naging biktima

    ReplyDelete
  13. Grab should implement e-payment sa lahat ng transaction. Pay it first, hold the transaction until the food delivered. Ganyan na transaction sa ibang bansa, else madami mag aabuso lalo na at di registered ang mga sim cards

    ReplyDelete
    Replies
    1. mahirap din walang cod. may mga abusadong riders din na hindi na dinedeliver ang orders pag alam na bayad na.

      Delete
    2. Yun nga ang idea ng withheld payment: the payment will be charged to the card only pag nadeliver sya. Babayaran din ang delivery guy pag natanggap na ni buyer.

      Iba na technology ngayon, kailangan umusad para umunlad!

      Delete
  14. DELIVERY APPS should have atleast a way to submit a valid ID and a photo capture of who ever will be signing up for it. Both driver at customer

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  15. Yun lang ang consequence? Na block lang ang number? E ang dali bumili ng prepaid card

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  16. matagal nang issue to, ayaw solusyunan ni grab. this wont be the last time it'll happen for sure

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  17. phone imei po blinock, hindi sim card lang. Meaning, yung phone mismo regardless of simcard, hindi na magagamit.

    anyway, kulang pa din as action from Grab ito.

    ReplyDelete
    Replies
    1. You can always use a different phone.

      Paulit ulit na ung scam na to wala silang ginagawa

      Delete
  18. Jusko edi bibili lang yun ng new sim, at mura lang gadget now na smartphone
    Dapat kasi bayad muna bago delivery

    ReplyDelete
  19. Kaya need na talaga ng National ID, where mobile numbers are registered, same sa middle east, para ma trace kung sino ang nanloloko

    ReplyDelete
  20. Kaya need na talaga ng National ID, where mobile numbers are registered, same sa middle east, para ma trace kung sino ang nanloloko

    ReplyDelete
  21. Bat lagi nangyayari yan? Common sense naman sana sa mga delivery services and other companies na offering delivery services din na i-check nyo naman pag may nagpi-place ng multiple orders... Hindi ba nakakaduda yun? You have to verify na pag may ganun. Actually, kahit nga isa lang ang order, dapat i-verify nyo parin bago kayo magdeliver... Ano ba yan?... Kelangan na talaga ng national ID!

    ReplyDelete
    Replies
    1. Marami rin naman kasi na nagpe-place ng multiple orders. Mga legit na may handaan, or biglaang happening like burol. In the absence of national ID and SIM registration, ang fastest way para pigilan ang scammers is to remove the COD option. Pay by CC, GCash or other electronic means. Mga jejeng walang pera at walang magawa eh hindi na makakaporma without COD.

      Delete
  22. Unverified accounts on Food delivery services should not be able to place an order.

    ReplyDelete
  23. Dapat kasi para silang GCash an vine-verify muna ang identity ng customer before being able to order. Free for all kasi ang pag order sa GRab. Kawawa ang riders.

    ReplyDelete
  24. These are common in online transactions nowadays. Dapat may gawin dito. Im an online seller in various platforms. Madaming bogus buyers. Akala nila ang yayaman ng sellers para paglaruan ang orders. Bumabalik sa amin ang parcels na sira na. Tapos sasabihin ng buyer hindi sya ang nagplace ng order.

    ReplyDelete
  25. Sana mahuli yung gumawa nyan, para masampolan yung ibang scammer.

    ReplyDelete
  26. Same thing happened to us last March. 12 Grab and Food Panda riders ang nabiktima. May nagpa deliver and naka address samin tapos fake name ang ginamit. Yung ibang food binili na lang namin and nung mga kapitbahay namin. Kaso ang malala,yung ibang price nung food is nasa 2-3K. Hindi na namin kaya kasi 500 lang talaga budget namin nun.Kaka awa yung ibang rider.

    ReplyDelete

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