Wednesday, January 3, 2018

Insta Scoop: Albie Casiño Disappointed at Airline, Advises Not to Avail of Its Services


Images courtesy of Instagram: thestallion09

70 comments:

  1. Yabang mo bakit dyan ka nag book on the first place? Aminin mo nag avail ka lang din naman ng piso / promo fare

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    1. In * sorry sa mga mag cocorrect

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    2. Hindi porke nag avail ng promo kahit pa piso fare eh wala ng karapatan mag reklamo ang pasahero. Ang ganyang mentalidad na tulad mo ang dahilan kaya naaabuso ng mga tulad ng Cebu Pacific ang mga pasahero nila.

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    3. When will Cebu Pacific learn from all the mistakes that it has made through the years?

      Impossible for a company not to hire and train COMPETENT EMPLOYEES, implement strict rules and regulations, and strive for EFFICIENT CUSTOMER SERVICES.

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    4. alam na pala reputation eh nag book pa siya dyan, so gusto niya ma experience, gusto niya maging living proof haha.

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    5. Baks availing piso fare or whatever promo doesn't make you less of a customer. May K ka padin magreklamo when services you paid for weren't duly given kesehodang piso fare yan. Lost time, hassle and other discomforts as a result of cancelled flights without any compensation for the damages nirereklamo nya.

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    6. sorry albie! dun pa rin kami kung san may mura at promo! pwde naman ireklamo ang mga ganyang problema at pwde ka mag claim ng damages at reimbursements, may travel insurance naman.. dont tell me di ka kumuha ng insurance? 300 lang yun kuyaaaa

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    7. Piso fare man or regular price, hindi dapat pangit ung service nila. Wag nyong idahilan na kesyho sale na nga magrereklamo pa. kakaloka kayo.

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    8. SA PINAS LANG NAMAN IYONG GANIYAN IYONG MENTALITY NA KAPAG MURA DAPAT HINDI BEST ANG SERBISYO. SA JAPAN KAHIT MURA ANG BAYAD, MAGANDA PA RIN ANG SERBISYO NILA.

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    9. Hindi piso fare lahat sa cebpac, madalas pag nagboobook ako, hindi poso fare. Sometimes you dont have a choice but to book cebpac kasi yung time ng flight is more convenient to your sched

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    10. Ang pangit ng mentality ng 1st comment! Grabe.

      And yes, agree on Cebu Pac's horrible and ugly service. GRABE mag jack up ng airfare pag may season. Parang nakaka cancer sa mahal! Domestic lang, 6k na, 1 way pa! Kalokaaaaa!!!! Tapos walang desenteng treatment pag delayed nga kalahating araw or flight cancelation.

      Airasia na tayo mga baks! Super mura pa.

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  2. This airline company is really bad but they refuse to improve their customer service kasi they know people need them.

    To Albie and other celebs who can't be bothered with the hassle, I suggest you buy your own plane.

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    Replies
    1. "...they refuse to improve their customer service kasi they know people need them"
      - I super agree! Kasi I'm one of those people who needs them, pero purita lang ako kaya no choice but to avail of their (bad) service.

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    2. Wow ha! Airline na nga may pagkukulang, pasahero pa may problema. Ang galing.

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    3. Masyado naman sa pagsabi ng buy your own plane! Hindi ba pwedeng magreklamo kesyo cheap fare yan? Perang pinaghirapan yan eh.

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    4. just because nagreklamo buy your own plane na kagad. Teh valid naman reklamo nya kabit na cheap fare pa yan. Very bad service kasi cancelled flights wala man lang paconsuelo sa affected passengers. Kung nag moda sya na wala sa lugar dun mo sabihan ng buy your own plane.

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    5. Buy your own plane? Why don’t you insist on your rights as a consumer, like they do in civilized countries?

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    6. I experienced with PAL before, nalipat kami sa next flight because overbooked yung flight namin going to Cebu. They provided us with meals and complimentary round trip ticket to any local destination valid for 1 year.

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  3. MAKA SUPPORTERS HA! SAAN PO?

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    Replies
    1. 139K din naman ang followers nya sa IG, not bad

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    2. Mas madami kang followers siguro.

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  4. What else is new pngkaraniwan na yan sa cebpac

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    Replies
    1. I just realized never p ko nag cebupac kasi i always knew bad quality ung service and hindi maayos ung planes

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  5. I don’t know why people still risk it with this airline, lalo na kung importnte ang lakad. Eh notorious na nga ang Cebu Pac sa kapalpakan. Mura nga ang ibabayad mo, nakakadegrade na serbisyo naman pala ang kapalit. Shell out a little more with other more reputable airlines, iwas stress na din.

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    Replies
    1. so far, okay pa naman ako sa cebupac. affordable for domestic flights. sana lang di ako mataon sa kapalpakan

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    2. People don’t have much choice.

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    3. Sometimes they don’t have many options lalo na yung sa mga places na madalang lang ang biyahe ng PAL.

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  6. Kelan ba gaganda ang service ng cebupac? Never. Yan mapapala pag mura airlines palpak ang service. Kailangan mo pa sila awayin matapos ka maka bayad. Ibang klase

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  7. D man lang nagbigay ng pagkain sa mga nastranded nilang pasahero tsk tsk

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  8. Dear Albie,
    Your abs are nice! Happy New Year.
    Three things:
    1. CEB is a budget airline that uses a single runaway shared by four airports (tama ba?) There will be delays, cancelled flights and missed entitlements along the way. I too have been infringed by this airline but I have gone to accept it since I cannot afford the other flag carrier.

    2. Calling us to ditch CEB is irresponsible! The airline also employs a lot of people and imagine the repercussions? mass layoff on CEB's side and yes, expensive airline tickets, forthcoming. But it seems you do not have time to think since you are busy at the gym, enhancing your abs.

    3. It doesn't mean that PAL flies, so do CEB. its a judgement call of the pilots, management, etc. Eh paano kung me nangyari? do we say "eh si PAL nga lumipad doon eh?"

    so there,

    I am still a big fan of your abs...

    Neneg Bibo

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    Replies
    1. Just because they are a budget airline doesn't excuse their incompetence. They have hundreds of passengers riding their planes, meaning hundreds of hotel bookings, travel plans, cancelled meetings etc. Just because they are a budget airlines doesn't exempt them from respecting the passengers. It's one thing not to fly but not to give your passengers meals and accommodations because of your decisions? PAL flies smaller crafts like CebuPac but they did not cancel flights. Ginagawan mo pa ng rason ang mali. Kaya abuso kasi may nagpapa-abusong katulad mo. Take it up the a$$ ka lang.

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    2. gaya ng sinabi sa baba, we paid cheap, we expect cheap. touché

      puede kang mag PAL or Cathay, daming options dyan.

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    3. Mamshie dito sa probinsiya namin dalawa lang silang airline companies ang bumabyahe pero ganyan na ganyan pa din ang serbisyo nila. No excuses.

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    4. @ 2:33 AM

      makikisawsaw...and just because you are a paying customer gives you the right to boycott and incite others to do the same on a budget airlines that take note, "afforded" almost everyone the experience to fly.

      And citing PAL's flight versus Cebu Pacific not going is a lopsided argument. had something happened that would have been a nightmare for everyone.

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    5. Your excuses are wrong and not valid. They are all excuses and don’t solve the problems.

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    6. True. Kaya malakas loob ng Cebu Pacific na hindi umayos ng serbisyo sa mga pasahero nila dahil sa mga taong tulad ni 12:40.

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    7. Most of the time cebpac os more expensive than PAL so your point no.1 is a BS

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  9. Take it or leave it. Kung mataas kang talaga, eh bakit kasi nakikisiksik ka sa mura? Gano'n talaga kapag nagkuripot ka, you get what you pay for.

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    Replies
    1. Hala??? Hindi yun rason parang magbigay sa customers ng bad service.

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    2. Hindi sa presyo yan. Sa tamang pag trato yan sa pasahero.

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    3. Excuse me, hindi yan rason. Hindi parati mura sa cebpac. Akala nyo lang kasi may piso fare sila madalas.

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  10. Nung nadelay yung flight namin kasama ng lolo at lola ko na parehas senior citizen (80s), nagdemand talaga ako ng pagkain at accommodation. Parehong matanda yung kasama ko aba. Imbis na nagpapahinga na nagaantay pa ng announcement nila kung kelan kami makakalipad

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  11. I had a terrible experience with cebu pac before too my first time going home to the Philippines in 10yrs.
    They lost my luggage’s and the whole time they kept making up excuses until I actually said I came from Chicago and It’s been a long flight home that they actually tried to look for it.
    Mind you, it was until I started speaking in English that they actually put more effort into finding my luggages. The whole na nagtatagalog ako wala silang pake. How sad it had to come to that.

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    Replies
    1. Maybe kaya wala silang pake sa pasahero kasi nasa isip nila nagbudget flight ka, magtiis ka. Amf

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    2. May flight ang ceb pac from US to Manila?

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    3. 3:51 - UHM EVER HEARD OF CHANGING AIRLINES DURING LAYOVERS?

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  12. PAL na lang. konti dagdag lang naman for comfort. may mabuhay miles pa hahahaha!

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    Replies
    1. Minsan mas mura pa nga PAL, both domestic & international flights. Naka ilang flights na din ako na mas mura yung nakuha kong fare sa PAL kaysa Cebu Pac.

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    2. True mas mura PAL, may free check in luggage pa

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  13. Piso fare pa din ftw

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  14. Mag book ka kasi PAL sa mahal na airline at sa business class

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  15. Ano ba ang reason for the cancellation? And where papunta? Baka naman dun sa areas affected by Agaton or areas with heavy rains. Am not sure if the reason is weather related,they are also bound to feed and take charge of the accomodations of the passengers. They billeted us in a hotel njng isang instance ns cancelled but it was not bec of the weather.

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  16. You always get what you pay for.

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    Replies
    1. ONLY IN THE PHILIPPINES.

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  17. Ano bang reason ng cancellation? Kung force majeure, rebooking lang ang sagot ng airline.

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  18. pag nabili mo naman tix at a short notice, mas mahal pa ang CEB sa ibang airlines, budget airline lang sila pag nakuha mo yung promo, else mag ibang airline ka na lang top service pa, hindi ka ma-stress 😜

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  19. Its a budget airline syempre may difference ang customer service kumpara sa flag carrier. You want premium service you have to pay a premium price.

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    Replies
    1. Eh paano po kung premium price po ticket namin? Dapat premium service din po

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  20. You paid cheap so expect na ang makukuha mo rin in return is of the same value. Ano, mura bayad sosyal serbisyo? Edi BILYONES ang nalugi sa kumpanya in the long run. Ganun talaga yun, pagkakasyahin ng airline yung kinita nila sa mga gastusin. Pwede naman silang mag-upgrade ng serbisyo pero it will entail costs, meaning tataasan din nila presyo nila. So anong gagawin? Sabi bga sa itaas, kung importante ang lakad, pumili na lang ng ibang airline.

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  21. Hindi ho premium service ang hinihingi nila. Tamang serbisyo ho. Kung walang alam, wag kumuda.

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    Replies
    1. I def agree with this. Parang taong lansangan lang kasi mangatwiran ang iba eh.

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  22. I agree that just because it is a budget airline doesn't excuse them for giving good customer service. But calling out to boycott will not help the situation, there are a lot of people who rely on their jobs with this airline and the business as a whole. Frustrating as it is, let the experience you shared speak for itself rather than coercing people to do so.

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    Replies
    1. 4:43 - IT WILL NOT HELP THE SITUATION BUT IT WILL HURT THEIR SALES.

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  23. For sure, the airline has a pretty good reason why they have to cancel the flight. Airlines have strict safety policy and one wrong decision may lead into a catastrophe. Who would risk passenger safety. In fact, it is more expensive for airlines to cancel a flight especially on a full load. Note that they already paid for airport fees, wage of employees and crew, permits, etc. Aside from providing meals to passengers and reaccommodating guests free of charge. For the past few days, because of strong winds and heavy down pour in the south, depending on the weather condition at the time of the flight, it is best to cancel the flight rather than to continue with the flight and risk passenger and crew safety. For sure the airline offered free rebooking, rerouting or refund without charges

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    Replies
    1. Not sure about having already paid the fees but the crew are only starting to get paid once the door is SHUT and ready for take off. Wala rin sahod ang crew sa cancelled flights. Di rin pumapatak pa ang metro nila on delayed flights as well.

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  24. Its not about paying cheap fares but passenger safety is the real concern. If the flight cannot continue basing on the weather condition and parameters, then better cancel the flight kumpara may mangyari sa mga pasahero.

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  25. Sa customer service or kinauukulan ka mag complain!
    May idea ka na pala book ka pa rin.

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  26. syempre yung mga premium airline, may budget para sa training ng customer service ekek. e yung budget airline, kaya nga mura kasi madaming areas ang tinanggalan ng budget kaya yung kinalabasan, YOU GET WHAT YOU PAY FOR. mga utaw dito lakas makademan ng top notch customer service sa presyong piso fare!

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  27. Hello, every 30 mins may flight c cebpac compared sa PAL n yan na 1hr ang pagitan. So expected mas marami ang delays nila kasi mas maraming flight sila vs PAL.

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