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Monday, October 16, 2017

Tweet Scoop: Alex Gonzaga Calls Out Foreign Airline for Awful Customer Service ​





Images courtesy of Twitter: Mscathygonzaga

154 comments:

  1. Luggage is plural already alex. Share ko lang wag nyo ko awayin!

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    Replies
    1. Pakidagdag ang “wonder” around. Wag nyo din ako awayin.

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    2. Mas nabother ako sa “wonder around” niya...

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    3. and wandering around... kung ipipilit eh wandering around wondering what to do

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    4. Accommodating is double m alex

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    5. juiceko mga besh awat na! duguan na si alex! hahahah!

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    6. Also- cancellation or cancelled is more of a british english since we use american english spelling should be canceled or cancelation. Just general info. Thanks

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    7. Nahilo ko ke alex.. wag na kasi magpilit mag english!!

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    8. Cancelled/canceled at the gate
      Stood in line

      Peace! ✌🏼

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    9. Cge kayo ang ang matatalino!!!! #pinoynganaman

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    10. 4:46 Marunong mag Filipino ang social media rep kaya ng @airfrance? I don't even think na bothered sila sa spelling, grammar, and syntax lapses ni Alex - sila din naman.

      Delete
    11. I wonder why I wonder around. College grad yan ha. Hindi nga talaga basehan ang diploma.

      Delete
  2. Ang haba ng oras ng pagitan ng reply ni Alex. Naggoogle muna ng tamang English lol

    ReplyDelete
    Replies
    1. yung parang may exam ka at nagdouble check kung tama sagot mo..tpos ending may mga mali pa rin. lol

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    2. Eh mali pa nga eh

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    3. Ok lang mga baks, they're French. Kiber sa english chenes ang mga yan. :P

      ... pero notorious ang Air France sa ganyan.

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    4. Maybe bcoz she was wondering around? Di nya agad nakita ang tweet. Lol

      Delete
  3. Imposible na di mag notify airline, baka di mu lang nabasa sa emails my alex.paki check uli

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    Replies
    1. Oo nga naman, baka busy sa kakadaldal Kaya namissed yung notification

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    2. Exactly my point!

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    3. Oo nga! Impossible!

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    4. Maybe she was wondering around...

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    5. She's always complaining about others as if it's always their fault not hers.

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    6. Posible po. Try niyo muna magbook sa Aifrance.
      Mahina talaga customer service nila.

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    7. @12:21 - Nasa Gate na sila, meaning after na mag check-in pati yung bagahe nila before nag cancel ng flight.

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    8. May experience din kase ako sa airfrance. Nasa pila kami ng checkin nung tinawag kami at ininform na nacancel flight namin at inaarrange ng bagong flight instead na Papuntang Paris,sa Amsterdam (layover flight pabalik Singapore)
      Infairness may email sila one hour before magclose ang check in ha(so nasa pila kami nun) tinry kase namin mag online check pero hindi nagwowork yun pala cancelled flight.
      Okay lang sana kaso wala silang assistance talaga kung saan pupunta. Tinakbo talaga namin para makahabol sa flight.

      So gets ko si Alex. Although ang kaibahan, sabi niya nasa gate na sila. Kami kase pacheck in palang.

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    9. @12:50 hahaha... winner!

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    10. Baka may problema na naman sa plane nila, lately lagi na lang nagemergency landing ang air france, last time nga nakuhaan pa ng video na umuusok yon turbine. Usually naman inannounce nila kung may delay or cancellation dahil sa weather, pero pag ganyan biglaan baka may nakitang problema sa plane or baka lasing na naman yon pilot lol, its better to be safe than sorry.

      Delete
  4. d k lng tlga snay tratuhin n parang ordinaryong tao unlike when you're here. Wg pa vip

    ReplyDelete
    Replies
    1. I agree with you baks! If the airline had to cancel a flight pre or after checkin, or waiting in gate, they announce it or they put it on the monitors. They gave instructions on what to do next.

      Yes, Filipinos are known for hospitality pero ang angas ng dating ni Alex.

      Delete
    2. My family experienced the bad customer service of Air France. We were warned by our friend to be very careful in dealing with this airline. They are careless also in handling the baggagend of the passenger. My brother was lucky to notice his bags were being carried by their cart destined for another flight. He called their attention while rushing to that moving cart. He was able to get them back BUT NO APOLOGIES FROM THE PEOPLE OF AIR FRANCE. Jay Leno had said several times that the French are the most rude people.
      Tama lang ang reklamo ni Alex.

      Delete
    3. nasanay lang si alex na vip sya dito,kaya pagdating sa ibang bansa palibhasa di sya kilala kaya walang special treatment

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    4. Agree ako pa VP yan si Alex.. sorry sya at da who sya sa air france.

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    5. pagnagreklamo pa VIP agad????? di pa pdeng tao lang na may krapatang mag reklamo ?

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    6. They paid for their flight, tama lang ireklamo nila. Huwag ka masyado nega.

      Delete
  5. wonder or wander? magisip o maglakad?

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  6. Good for you Alex. A tiny correction though "Wander" not Wonder.

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  7. travelling by air can really be a pain in the ass kaya if you'll just travel within the schengen area its smarter to travel by train. less stressful, comfy and with wifi pa. although she might be in a connecting flight then that's another story.

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    1. florence, italy to paris is 12 hrs by train my dear. unless hindi ka nagmamadali. plus it is cheaper to fly (1.5 hrs) than get on a first class train. i don't think the likes of alex and toni would settle for an economy seat on a train.

      Delete
  8. I dunno pero parang napaka impossible naman na hindi nag announce. Baka di naintindihan ni alex lol

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    Replies
    1. spoilt brat sya kailangan vip palagi ang trato sa kanya or else.

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    2. Very unprofessional ang Air France talaga. They are known for being very rude. Paris is so beautiful but many French there are so rude. They think that they are the most superior race. Ang laki ng bait ng mga Germans.

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    3. parang nagmamayabang lang din dito si Alex, gusto ipaalam na nasa France sya, gumagawa lang ng eksena ang lola nyo

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    4. hindi sya nagchecheck sa mga monitor, it's all over the place. o hindi nya naintindihan english nang mga french people

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    5. PERHAPS THE ANNOUNCEMENT WAS EITHER IN FRENCH OR ITALIAN? CHARAUGHT.

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  9. Most of the time filipino hospitality conceals filipino inefficiency. Nakakahiya ibandera ang hospitality trait when, let's face it, other nationalities have experienced worse scenarios in our terminals.

    ReplyDelete
    Replies
    1. mas masahol pa nga sa atin

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    2. SOOOO TRUE! NAIA IS ONE OF THE WORST IN THE WORLD!!!!

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  10. Not a fan ng aligagang ito pero sino ba namang hnd mababadtrip kapag pumila ka ng pagkatagal tagal tapos wala lang palang mangyayari.

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  11. First Air France really sucks. You shldve taken SQ or CX. Theyre a bit more expensive pero may Asian touch.
    Second, starstruck lang local airline staff pero sa nirmal na pinoy in general, swangit din sila.

    ReplyDelete
    Replies
    1. I TOOK MONARCH AND VUELING WHILE TRAVELING WITHIN SCHENGEN. VUELING IS AMAZING. MONARCH DAMAGED MY $500 WORTH LUGGAGE. TSK.

      Delete
  12. Wonder around? Or wAnder around?

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  13. Celebrity kayo sa Pinas kaya mababait sa inyo ang mga ground attendants sa bansa natin. Not toward us ofw's!

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  14. Sorry Alex, I have to disagree na walang masungit na flight attendant and crew sa Pilipinas, cguro kaya laging magandang customer service ang nakukuha nyo is dahil mga celebrities kayo, they will always try their best to give you their best service. But trust me, for ordinary people like us, we don't always get the best service, minsan nga ni halos di mo maramdaman. Experienced it on multiple occassions, and some family members too on separate flights. Kaya hindi na kami nagpa PAL ngayon kahit direct flight sya, I'd rather have a layover flying with other asian airlines and be treated with respect. Don't live inside your tiny bubble :)

    ReplyDelete
    Replies
    1. This is true, that's why I usually go for korean air when i go to the US free rebook pa, may free transit tour pa!!! Lol honestly, way better service than our local airlines

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    2. Totoo yan. The last time i went home. Sinungutan ako ng lalaki sa check in counter for doing something i didn't ask him to do. Muntik ko na talaga siyang awayin.

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    3. Completely agree with 12:36. Baka nashock lang si Alex sa kawalan nya ng celebrity status the minute she stepped on foreign land. Nagulat sa absence ng yes mam/yes sir at preferential treatment LOL

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    4. I LIKE CATHAY PACIFIC. THEIR PHONE CSAs IN HONG KONG ARE VERY HELPFUL AND FRIENDLY EVEN IF THEY KNOW THAT YOU ARE FROM THE PHILIPPINES.

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    5. POV kasi un ni A. kaya nag huhurumintado kasi hindi sya special treatment doon.

      Delete
  15. I travel but not a lot pero I did experience delays and cancellations and so far they did notify me naman. Maybe you were too busy selfie-ing you didn't bother to check the status of your flight.

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    Replies
    1. Air France is not a good airline company. Mayayabang ang personnel nila. Very inefficient. Daming reklamo sa kanila especially from the Americans.

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    2. AMERICANS LOVE TO COMPLAIN BECAUSE OF THEIR "FREEDOM." LMAO NOT TO MENTION, THEY ARE THE NOISIEST TOURIST.

      Delete
  16. Alex, wander po.

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  17. Sabihin mo sikat ka sa phils para maaccomodate kayo agad

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  18. Sa lakas ng boses nya. Baka feeling star. Or baka slow comprehension labg siya

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  19. marunong pa kayo sa nakaexperience

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  20. Lakas ng loob mag nga ngawa Puro grammatical errors Naman tong entitled na GGSS na Alex na ito

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  21. Nakakahiyang naging ka-schoolmate kita. Paano ka naka-graduate na ganyan ang grammar mo. *cringe* oh and btw, Air France told you to dm them. I don't know why you had to broadcast it on twitter. Mali mali naman grammar mo girl! Di ko naintindihan lalo kung ano nangyari sa inyo.

    ReplyDelete
    Replies
    1. Nakakahiya din yung KA-schoolMATE mo, girl. Redundant much?

      Delete
  22. Too many loopholes in this. While I dont know the details, what I see is that, Alex was asked to DM info that the airline needed to resolve the issue, yet the ranting continued.

    One cannot expect Filipino hospitality from foreign airlines. They have their own culture and have their own way of doing things according to the professional standard. This is probably where the disconnect is. The expectation is different from what is due her.

    Sky priority serves a purpose, which is to cater to the airline's passengers who are eligible to enjoy the benefit of being priority. Those who are eligible to this benefit would know whether or not they are entitled to this. The fact that she was told that she was queueing in the wrong lane says a lot about what her expectations are.

    When we travel we have to remember that we need to adjust to the culture of others and cannot expect others to adjust to ours and change their ways to our liking. As the saying goes, "When in Rome, do as the Romans do"

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    Replies
    1. This is true!

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    2. The French are mostly rude and very proud people. Air France people don't usually apologize for their mistakes. When one complains, they just look at you . Had bad experience also.

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    3. gusto yata ni alex sa kanya mag aajust yung ibang lahi sa gusto nya,baka naman panay ang selfie at daldal kaya di na nya nacheck ang flight

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    4. pa importante kasi itong si Alex.

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    5. DAPAT WHEN YOU TRAVEL, MARUNONG KANG MAG-USISA, MAGTANONG. AKO BAGO PUMILA KAHIT SAAN, TINATANONG KO KUNG PARA SAN IYONG PILA. KUNG HINDI AKO CONVINCED, DIRETSO AKO AGAD SA COUNTER TAPOS BALIK SA PILA KUNG TAMA ANG PILA.

      Delete
  23. Nasa ig stories, pati fam ni direk nadismaya

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  24. GUsto yt nito latagan ng red carpet. Welcome to our world! Parang impossible naman na di man inform ng cancellation. Korean Air cancelled and changed our flight from LAX to Seoul pero we were informed and binigyan kami ng food voucher to compensate. Ganyan tlg paminsan minsan Alex.

    ReplyDelete
  25. I STRONGLY AGREE WITH ALEX. Iba mag discrimnate ang Europeans lalo na sila asian na asian and mga mukha. IBANG IBA TALAGA pag pinoy. Been to other countries at ang Greece at Germany malakas makadiscrimnate. KAHIT SI OPRAH WINFREY HINDI nakaligtas sa mga bansa jan.. Mataas masyado tingin nila sa sarili nila

    ReplyDelete
    Replies
    1. I beg to disagree about Germany. Been there a lot of times and never ko naramdaman yang discrimenation na sinasabi mo. I was shocked pa nga that Germans are mababait. They greet you (hi,good morning etc.) Kahit nakasalubong mo lang sila sa daan at dimo sila kilala. Most be the suplado aura.

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    2. SO TRUE! FILIPINOS ARE STILL THE MOST COURTEOUS PEOPLE WHEN IT COMES TO SERVICE! EVEN MY CHILDREN ARE AMAZED!

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    3. OFWS ARE HOSPITABLE TO THEIR FELLOW PINOYS PERO SA PINAS HINDI. GERMANS ARE GENERALLY HOSPITABLE, THOUGH.

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    4. 1:39 tingin nila sa pinoy doon katulong kaya kelangan bihis na bihis ka pAra wag kng idiscriminate. Totoo yun. One time bbli ng watch nanay ko sa airport ayaw kaming pagbilhan ng german na babae, yung mga watch ayaw iabot kasi too expensive daw, so sa inis ng mudra bmili ng 10 edi nganga siya pati yung crew na nagwowork lang sa airport tapos lumabas anv manager magkakilala sila ni mom so lalo siyang nga nga. Ang mga european mababa tlga tingin sa asians totoo yan

      Delete
  26. ive flown airfrance countless times for work and leisure, they seriously have one of the best CS reps and services out there. they extend help even if its beyond their job scope. lagi pa ko na uupgrade to premium economy. this girl obviously is an entitled brat. sorry honey, wala ka na sa pilipinas

    ReplyDelete
    Replies
    1. We had a bad experience. My brother's baggage was displaced and they didn't apologize for it.
      Kaya swerte mo.
      Alex is just expressing her complain. Mali yun airline.

      Delete
  27. Impossible naman na hindi nag notify. Even before she lined up she could have checked the board for flight status. Para naman hindi siya left "wondering around". Angas nitong si Alex hindi naman alam difference ng wandering vs wondering.

    ReplyDelete
    Replies
    1. Tama ang gamit niya sa wander at wonder. Ikaw ang mag aral.

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    2. 1:28 kasama ba sa curriculum ng school mo ang grammar lessons? I-try nating gamitin ang synonyms ha para mas simple. Wandering = Walking vs Wondering = Thinking. So sa sentence ni Alex which you agreed with, wondering around meant thinking around? Mas may sense ata ang walking around.

      Delete
    3. 1:14 is correct.

      1:28 you are wrong. What school did you go to? πŸ™ˆ

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    4. Anon 1:28, bago ka mag correct, make sure tama ka. Based on Alex' sentence, the correct word should be wander and not wonder. Google mo if di mo pa din na gets. Isama mo na din luggage kasi walang S plural nun. Grab a grammar book, ok? πŸ™„

      Delete
  28. Baka hindi naintindahan yun announcement in french🀣

    ReplyDelete
  29. actually not true, nangyari na sa akin yan with PAL na walang notification bigla na lang pagpunta ko ng airport d pala lilipad yung plane. Konti daw pasahero. sorry daw kasi d daw nila na email or natawagan lahat ng passengers pero meron daw ibang na notify.

    Same with Hawaiian Airlines.. nagchange ng flight departure and notified passengers via email of a later departure time. Pag dating sa airport mas delayed yung flight pero wala na notification. dun lang kami nakatayo, yung oras na nakalagay sa board nalagpasan na d pa rin kami nag boboard. Di ako madalas mag fly pero na experience ko na rin to. so i don't think impossible yung claim nya.

    ReplyDelete
    Replies
    1. PAL yan, customer service ng ating local airlines you must admit ang pangit ng services nila.

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    2. @1:17, airfrance po ang pinupuna, hindi pal, hawiian, cx, or singapore airlines 🀣🀣🀣

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    3. @1:38am, our local airlines don't have a monopoly on bad services. I don't get why people are disputing Alex's claims as if they were there.

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    4. tama! pinuri pa ang pinoy eh nuknukan ng palpak lalo pag pinoy

      Delete
  30. Wondering around, hihihihi

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    Replies
    1. I wonder nga noh, I'm wandering around here wondering.

      Delete
  31. For those saying impossible eh kala mo jetsetter and parate ang lipad thru Air France anu? Wala pong impossible... susme!

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  32. WANDER not WONDER, Alex!!! English pa more.

    ReplyDelete
  33. Does she know what DM means???

    ReplyDelete
  34. she did not say kung ano nangyari after. baka nagkaron ng aberya yung mismong aircraft kaya biglaan ang pagcancel. i'm sure me alternative route na binigay pero di nya na kinuwento.

    ReplyDelete
  35. I've only had the best experience with Air France, which consistently ranks among the best European carriers. Last time I flew with them (Paris to Bologna), there was automatic check-in and was notified whether flight was on time or delayed. Sure, any airline could have bad days, but what Alex had described is uncharacteristic of this carrier.

    ReplyDelete
    Replies
    1. Just because you have good experience/s with Air France doesn't mean they're perfect. They could also have bad days, at swerte ka lang.

      Delete
    2. Basa basa din pag may time anon 7:26. Anon 3:05 never said Air France was perfect. In fact, it was mentioned that any airline could have bad days. The point is that passenger rankings and airline reputation are probably weightier than anecdotes, even those from pretentious celebrities.

      Delete
  36. Okay. Heto na naman tayo sa race/cultural issue when it's just a customer service problem. Reminder lang ha. This is Alex vs Airfrance. Hindi French vs Pinoys. SMH.

    ReplyDelete
  37. hindi pala marunong mag english si alex. Fell in line? Wonder around? and a lot of grammar errors

    ReplyDelete
    Replies
    1. Past tense so fell in line

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    2. 9:24 stood in line or waited in line. mali po ang paggamit ng fall in line ng mga pinoy.

      Delete
    3. research muna bago kuda ;)

      Delete
    4. past tense ng fall ay fell. tama naman un.

      Delete
  38. Alex, multiple choice:

    A) not make them wonder
    B) not make them wander around

    But never “wonder around” πŸ™„πŸ™„πŸ™„

    ReplyDelete
  39. Well if you pay attention to the flight details on screen monitors, they normally announce like an hour or 2 before the boarding. Baka di lang napansin ni alex

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    Replies
    1. 4:27, normally. pero sometimes due to unforeseen circumstances, di rin ganyan ang nangyayari. speaking from experience here.

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    2. 10:55 Sabagay, I agree with you. Havent experience yung last minute cancellation. Changes ng boarding time, gate or delayed lang :)

      Delete
    3. 3:29, may be out of topic, pero i like this conversation. most of the time kasi, nang aaway kagad mga commenters dito eh. πŸ˜‚

      Delete
    4. Last month nasa france kami, sakto 5 mins becore boarding nagcancel sila sa gate na mismo because nag strike ang mga piloto nila, it was so hard travelling with 2 children tapos wala silang ginawa after, pick up lang ng bags tas wala man lang offer ng place to stay, in short ntulog kami sa airport, nobody explained why, at dahil asian ako tingin nila walang datung so naiintindhan ko kung bkit ganyan.

      Delete
    5. 6:30 thanks. Kastress na kasi minsan si Alex tas kahit online lang kung mang away at mangbara is another stress ulit. Lol

      Delete
  40. I can only stand this girl for 5 minutes. She is very obnoxious.

    ReplyDelete
    Replies
    1. Ang haba ng pasensya mo huh.

      Delete
    2. magtithirty na sa march isip bata pa rin

      Delete
    3. 8:24 natawa ako sa hirit mo

      Delete
  41. Naloka ako sa grammar mo, girl!!

    ReplyDelete
    Replies
    1. akala ko nuknukan ng talino, waley pala

      Delete
  42. Eto yung problema minsan pag napangunahan na ng galit. Instead of coordinating with the customer service, post agad sa social media. Pinag-DM ka, pero tinag mo lang

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  43. Correct usage is : leaving us wondering or leaving us wandering around
    Like any other airline, Air France can have terrible service at times. I hope this can be fixed immediately since they are traveling with a small child.

    ReplyDelete
  44. E di kumuha ka ng Private plane

    ReplyDelete
    Replies
    1. 12:20 wala na ba syang karapatang magcomplain? Private plane is not the solution, its your brain I think. Intindihin mo kung anung nirereklamo nya di yung sawsaw ka din wla ka namang alam. BAD CUSTOMER SERVICE ANG NIREREKLAMO NYA BKA DI KA NAINFORM

      Delete
  45. welcome to the real world.. mas matindi pa na-eeprience naming OFW.

    ReplyDelete
  46. MASABE LANG NASA Florence....TSE

    ReplyDelete
    Replies
    1. namili lang ng bags. walang pake sa Art ???

      Delete
  47. TEH PAG NAKAKITA NG PILA HINDI PILA AGAD BASA BASA RIN PAG MAY TIME, HUWAG EXCITED

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    Replies
    1. parang ganon na nga. are they that dumb ?

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    2. tama! di man lang tiningnan anu ung pinipilahan?

      Delete
  48. BASHERS! ALEX MAY HAVE SOME WRONG SPELLING BUT HER SENTIMENTS ARE TRUE! Stop NA KAYO! PARA KAYONG ENGLISH TEACHERS πŸ‘¨‍🏫

    ReplyDelete
  49. Daming opinyon dito samantalang si Alex ang andoon at nakaexperience ng bad customer service.

    ReplyDelete
    Replies
    1. 7:15, ang sad lang, noh? dahil si alex ang nagpost, nagiging di valid yung reklamo. i guess some people just wont believe it until it happens to them.

      Delete
  50. Kapag sa inyo nangyari yung ganyang naexperience ni Alex, Goodluck na lang kung hindi din kayo magreklamo. Hindi ako fan ni Alex pero hindi ba pwede na irespeto ang opinion niya?.. Problema sa atin, lakas natin magpuna eh. Pero tayo mismo kung makareklamo ay wagas din naman.

    ReplyDelete
  51. Kung sa akin din nangyari yan,e malamang ganyan din gagawin ko. Try mo kaya na maghintay,pumila, tpos malalaman mo cancelled flight pala. Dito nga sten pag namgyayare yan e sandamakmak na reklamo, nababalita pa sa tv. At may kasama pa silang baby dyan, si Seve.

    ReplyDelete
  52. Ganun naman lagi ang response nila please DM your info ek ek then what? Kapag nagkaproblema na walang resulta.

    ReplyDelete
  53. Why not take the train kasi its only 3 hours ride.. fastest and most convenient to go around Europe

    ReplyDelete
  54. Alex, akala ko ba sa magandang school ka nag-aral? Let's face it, money can't buy class, intelligence, or beauty. Hindi ko talaga maintindihan kung bakit pinipilit 'to ng ABS.

    ReplyDelete
    Replies
    1. Ay you’re bad. Feel ko pinagsasama niya kasi sa twitter lahat ng gusto niya sabihin, pero limited lang kasi doon diba? Hindi naman tayo perfect. Hahaha

      Delete
    2. Ay you’re bad. Feel ko pinagsasama niya kasi sa twitter lahat ng gusto niya sabihin, pero limited lang kasi doon diba? Hindi naman tayo perfect. Hahaha

      Delete
  55. With all her grammar mistakes, maski naman ako magrereklamo talaga kung pumila ako ng matagal tapos walang nangyari.

    ReplyDelete
  56. You couldn’t even constuct 1 correct sentence!! pa sosyal pa kasi sablay naman

    ReplyDelete
  57. mejo palengkera tlga dating nya khit nag-eenglish sya

    ReplyDelete
  58. So matutuwa ba ko na pinuri nya ang mga pinoy ground attendants pero siniraan ung sa ibang lahi? lol she coud have just posted about her complaints pero di na nya sinama ung pagpuri sa pinoy attendants, medyo hindi tamang place to do that. hindi rin naman kasama sa incident ung pinoy attendants

    ReplyDelete
  59. Masusungit naman talaga mga French. If you complain or if they don't like your reaction, they will make it more difficult for you.

    ReplyDelete

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