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Tuesday, January 14, 2020

Insta Scoop: Patricia Santos, Atelier, Assumes Full Responsibility, Apologizes for 'Hurting' Client












Images courtesy of Instagram: itspatriciasnts

133 comments:

  1. Know your priority and limit. Magtira ka para sarili mo wag mong sagadin. Kung di na kaya explain it to your client.

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    1. Susme pinakamahalagang araw na yata sa buhay ng isang babae yan,binaboy mo, tapos sorry lang ang katapat?!

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    2. 8:37 Minsan para sa mga taong gaya mo na unforgiving, mas maganda ng wag mag apologize kasi ang tigas ng puso mo. Try mo din matutong mag patawad masarap matulog ng walang anger sa puso.

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    3. 2:03 hindi naman yan ang point ni 8:37. kung mangyari yan sayo, ok lang?

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    4. 2:13 O so anong gagawin niya? Nag apologize na siya and full refund. Anong gusto niyo gawin niya? Mababalik pa ba yung kasal? Duh. Diyos nga kaya magpatawad, tayo pa kayang tao lang. Wag kayo masyado mapagmataas para lang makapag down ng taong nagkamali. Parang di kayo nagkakamali sa buhay ninyo

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    5. Kaya nga eh. I am just wondering, bakit pag celebrities ang client nila eh nakakapag-deliver naman sila ng maayos pero pag hindi celebrity, parang bara-bara nalang yung trabaho.

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    6. 2:03 basahin mo yung post ng bride. She was humiliated and embarassed on her big day. Hindi naman rush order yun, she had 9 months to finish the gown. I would be livid too.

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    7. Tip: if you initially gave a dp and the first fitting is already a disaster, eg: late for meetings, fittings, gown not what you have expected.. waley na yan. Look for another one or better be ready with an emergency dress na RTW.

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    8. "I am human, I make mistakes..." eme talaga linya ng mga taong at fault palagi haha

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  2. Di ko nakita yung complaint post ng bride, but kudos to Patricia for accepting responsibility for her mistake and apologizing.

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    1. well, not really. kasi nagsisilabasan na rin ung ibang mga complaints. so if theyre true, marami nang palpak. nag-apologize at nagrefund ba sia sa mga un?
      at kung ganito kahaba ang pagsorry nia sa isang client (paulit ulit), baka makasulat na sia ng libro kung gawan din niya ung iba.

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    2. Still,hindi na maibabalik ang mahalagang araw na yun!

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    3. Then read the post and the comments. She only admitted her fault when the bride complained and a demand letter was issued for a full refund. Sana kung isolated case pero many of her former clients have come out and narrated their horror stories.

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    4. Sad to know that his has happened so many times. It is not just ONCE. yes she apologized, and yes she refunded.. But to the brides eyes, it's never enough for she ruined a once in a lifetime milestone. Not a cake, not a pair of shoes... But her we doing gown. This was not a mistake. It was negligence. Sad and disappointing. Now it's up to PS to prove she will do better and treat VIP and non VIP the same. So PS show up in non VIP weddings and make sure your gown is wearable for the amount of 350k and above. If not, you're ruined. Close your bgc shop and rent a smaller one.

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  3. But the question is, what happened? Bakit di nagawa ng maayos yung gown? Ang haba ng apology/explanation pero di niya naaddress yung issue ng maayos. Binigay niya yung refund pero di man lang siya nag explain doon sa client, why?? Ang daming horror stories sa kanya and wala siyang inaddress kahit isa.

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    1. 2:14 true. binasa ko, pero paikot ikot lang ung sinasabi niya.

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    2. You are right. They had dress fittings and she even had the client pay in full from the very start of the process. At the very least, she should have explained to the client what happened at a sooner time.

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    3. Pero pag artista ubg client walang palya

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    4. true. di nya sinabi kung bakit ganun ending the gown. the closest thing she said was “I have done my best to apologise immediately the moment I found out there was a problem in the dress”, but never revealed what was the problem. Again di na mababalik ang dapat masayang okasyon ng kinasal.

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    5. Ang pinaka dahilan is hindi nya kaya i meet ung target... kung d kaya nang schedule nya sana d sya tumanggap

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    6. Oo nga. Puro pagkakamali at paghingi ng kapatawaran ng paulit ulit. Wala man lang pagadress sa issue, at tag sa mga nadanyusan. It was ok at first pero she lost me after 3 swipes ng narealize kong paulit ulit lang

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    7. I am sure it is already explained to the client yung detalye. Guys have you not realized those details might not be for you to know? Hahaba pa yung istorya pag isinama niya buong mundo.

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    8. Some.details is not our concern. And for me lang what ever the reason, it doesn't matter sya pa rin ang matuturong may kasalanan dahil sya ang boss. At malinaw naman sa letter na kasalanan nya. Ano nga 6hrs before the wedding na tapos ang gown ko, dahil lang sa beads na ginamit, pwed naman palang wala d naman balita sa photo. Bwisit halos d ano nakatulog dahil sa gown.

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    9. Anon 11:22. She didn't explain to the bride the real reason. Check the bride's original post on FB. Demand letter was sent Kya nkpg full refund si ps

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  4. Magbigay ka ng refund, at sa susunod ayusin mo ang negosyo mo, tumanggap ka ng trabaho dapat maideliver mo ng maayos. Lesson learned.

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    1. nagbasa ka ba? nagbigay sya ng full refund.

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    2. she did na, she had to but the damages to both parties are forever

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    3. She doesnt give refund to all. I know a previous bride who filed a complaint for an incomplete dress delivered on her wedding day, but was not given any refund. Maybe she just refunded this bride bec she went public with her complaint

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    4. Was this even an apology? She didn't even explain what exactly happened.

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  5. Sus sobrang haba na la ng saysay mga pinagsasasabe kase daming hanash na paulet ulet lang. In short hindi nakadeliver sa client nya. E di pagbayaran at harapin nya. Yung lang yun.

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  6. If the client didn’t post her experience she will continue doing it pa. I hope this is a wake up call for her na. Mabait ako Patricia kaya Hinde na kita hinabol Coz it will add more stress on my part. Tska please limit na ur clients wag na tanggap ng tanggap kung Hinde kaya wag mo na pilitin.

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  7. Patricia got the full payment last March 2019 and the wedding was December 2019. Nine months. Nine Fking months! Tapos basura yung gown??!! Grabe, Unacceptable! Hindi lang dapt full refund. Dapat meron ding danyos perwisyo. Nakakaloka ka, patrcia!

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    1. True. Full refund doesnt compensate it. Danyos Perwisyo indeed!

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    2. OMG di ko kakayanin kung sakaling aq yung bride 😭😭😭

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    3. At ang mga kuda sa itaas ha, unforgiving daw tayong mga nagcocomment! Grabe 9 months para sa isang wedding gown, kulang pa bang time yun?

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  8. Masyadong mataas tingin nya sa sarili nya just cause nabihisan na nya mga artista. I'm glad she got what she deserved. She was our designer a few years back and she was HORRIBLE.

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  9. Talaga naman kasing money over passion na, kaya kahit di kaya, tanggap pa din ng tanggap

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  10. Long ass non-apology. She basically only said she’s sorry it didn’t go as expected, but hopefully people wouldn’t mind because this is all she wants to do in life. She didn’t address the client tsk

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  11. This is not the first time it happened. Marami na stories from other brides tungkol sa professionalism niya. Sayang dahil ang ganda ng gown, ganda ng vision, palpak sa execution. May possibility na hindi siya maka hands-on sa work coz I remember in an interview na may sakit siya.

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    1. magaling na sya

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    2. Not an excuse edi sana wag siya kumuha ng mga pagawa kung di naman niya kaya.

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  12. Its good that she own up to the mistake and acknowledge it. But the excuses and the long post was unnecessary. Be short, sincere and professional thats all you need.

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  13. In fernez at least she accepted full responsibility and refunded the girl!

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    1. Refundef the gown pero sino mag re refund sa nasira niyang wedding and memories?
      Ilan million ang wedding tapos everytime makikita ni bride pictures instead of happiness sadness makkita. Dapat buong wedding nirefund niya.

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    2. Hindi yung refund ang point dito.

      Tratuhin sana ng pantay ang clients. Hindi yung kapag famous personalities lang todo asikaso

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    3. oa naman kung buong wedding irefund. e ung client mismo di na nga naghabol bukod sa full refund lang ng gown. makakahanap din yan ng katapatp

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    4. Nakitaan ng almost all guest yung bride. Pano mababayaran yun?

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  14. Nakakainis. Binasa ko ang haba haba but puro me me me me lang. She didn’t even addressed what really happened

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    1. True. Puro self reflection begging for sympathy

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  15. This is a total paawa post. At hindi lang sya yung bride na ginanyan nya. Madami sila, buti nalang may isang mag speak up

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  16. Kakabasa ko lang nung post ng client. Grabe this is not an isolated case pala. Some brides have already come forward with their own horror stories with PSA. Apparently she's only professional when the clients are celebrities and socialites.

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    Replies
    1. Mukha ngang namimilin si girl ng clientle.

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  17. There’s no excuse to this. Sabi nga ng bride, once in a lifetime lang ikasal.

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    Replies
    1. no excuse pro kung hinayaan na lang ng victims wala pa rin.

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  18. Hay nako it was only a matter of time bago siya habulin ng mga kapalpakan nya. Tanggap siya nang tanggap ng clients last year tapos ginamit yung pera pang expand ng atelier at magproduce ng fashion show. Aside from the brides na pinangakuab niya, kinailangan nya tapusin yung gowns ng fashion show plus gowns ng mga VIPs nya. Recipe for disaster!

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    Replies
    1. nagmamadaling maging successful siguro.

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  19. Sana kc naooversee nia bawat gowns ng client d yung tanggap lng ng tanggap. Ang mahal pa nmn ng binabayad sa knia. Unforgiveable talaga ung gown na ndi ready or d tpos sa araw ng kasal. Minsan lng un sa buhay ng isang babae.

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  20. ganto nagiging downfall ng mga negosyong nag eexpand na hindi pinag aaralan. tanggap ng tanggap ng porjects, not knowing kung kakayanin ba nila work load, ending, na sacrifice quality. malamang ndi na siguro siya nag hands on sa mga gown kapag ndi celebrity or socialite nagpagawa. unfair naman yun sa mga non celebrity clients.

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  21. All words. Your arrogance by not informing your client in time for her to make other plans causes me to cancel you! Sure people make mistakes, but your mistake was so egregious, you may have other weddings but your bride, had only 1 and you ruined it because you were so yabang thinking you can finish - sana you said something earlier.

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  22. Would this have happened if the client was a celebrity? Someone in the limelight.? NO

    You just got your karma because a small potato fought back.

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  23. Although she apologized (I think just for the sake of admitting or owning the mistake kuno), sana she explained na rin what really happened. Surprisingly, ang dami na rin palang customers who experienced such. Kawawa talaga her clients na non-celebrities and solcialites, kasi they paid her that much money, only to be treated so badly.

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    1. Obviously she's trying to save her skin with her public apology. Maraming clients na rin kasing nagsalita. Siguro she left all the work sa mga tauhan niya at hindi niya nasupervised, or maraming tanggap at hindi nakayanan, or tinipid kasi nagamit sa ibang promotional activities niya yung budget niya.

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  24. “I dont want to question God why these things had to happen to me and become bitter and I do not want to hate. I made a mistake & trusted the wrong People”. - at talagang gusto mo pa idamay ang diyos at “other people you trusted” for your inefficiencies ah. At the end of the day, ikaw ang may responsibility nyan. Puro paawa at lame excuses. Kung hindi ka cinall out walang sorry sorry. ang daming brides sa fb post na lumabas na trinato mo ng ganyan dahil walang pangalan or hindi sikat na artista. nalunod sa fame at pera. obvious naman yan ang pinahalagahan niya.

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  25. hay nako cancelled ka na. designer ba siya nino? never heard of her?

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  26. Yung pag expand nya siguro nakasira sa kanya. Kasi mahal ang rent. Nagpatong patong ang gasts na hindi sya siguro handa. Sabi nya magisa sya. Baka walang mapagkatiwalaan. Nageexpand ng busienss nakalimutan ang totoong business nya which is designing clothes. Napabayaan ang clients. Sayang naman

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    1. Na overwhelm siguro siya tapos meron pa siya fashion Show which is her main Focus nakalimutan niya may mga backlogs na Siya. Akala siguro okay lang kaya pa but nope. Shes Not expecting may mag post about her kaya chill lang si ate girl

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  27. Oh tapos? Yun na lang yun? I was at the wedding at sobrang humiliation ang nangyari sa bride.

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    1. then say that to her not here , if you do hate what she did stop being anonymous.

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  28. Same thing happened to my Patricia Santos wedding gown! Super bad experience with her.

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  29. No choice sya kase sira na negosyo nya. Mahirapan na may mgtiwala sa knya after this. Especially dami ngrereklamo.

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  30. Ok crashing out PSA on my choices. Nvm.

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  31. Wake up call for patricia to be more humble. Tumaas kasi tingin sa sarili dahil nakapag design sa mga sikat. Ayan.... be humble pat.... hwag pa diva lalo na sa mga client na di artista.

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  32. pero pag artista at mga well-known n personalities andun cia may selfie-selfie p pero pag mga di sikat n mga clients no show ka tsktsk

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    1. Pag artista,mostly ay x deal.They dont pay the designer.

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  33. Sorry not sorry essay.
    May pa God God effect pa sa huli to convince people that she’s a good person daw 🤷🏻‍♂️

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    1. the way ka mag react kala mo kilala mo siya ng lubos ,like come on ikaw ba yung bride? let both parties handle the situation wag kana maki sali.

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    2. Totoo naman sinabi ni 1011. Hindi mo kailangan alamin Anong klase tao Siya Dahil evidence is in the horrendous wedding gown she Made.

      Ikaw, 145 mukhang close kayo ni Patricia eh d Sabihan mo kumare mo ayusin ang gowns she was paid to do.

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  34. I think sa celebrities lang maganda work niya. So let this be a lesson nalang if you're not a celeb choose another designer. Daming support ng artista ni ateh. Refunded nga yung gown but the wedding was already ruined naman.

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  35. Haaay. Dapat you highlighted the pain your client went through. Obviously you want to say sorry to save your atelier and not because naiintindihan gaano ka sakit ang ginawa mo.

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  36. Refund + damages dapat.

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  37. Better to buy RTW or off the rack gowns.

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    1. Agree. Mas competent pa ang divisoria RTW kasya sa designers like her and mind you, they can also deliver.

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    2. At least sa RTW,you can already see and fit the finished product

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    3. There are some designers who also sell their off the rack creations inside the mall.So yun na lang ang bilhin.

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    4. I also like the idea of RTW wedding dresses, para makita mo what style will compliment your body shape. May mga birdal designers na rin na may RTW bridal boutiques, nauuso na ngayon yan dito sa Pinas actually.

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    5. Yeah hindi uso yung pamahiin noon na the bride shouldnt fit the wedding dress kyeme.It is so passe.

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  38. She release this and gave full refund kc lawyers ang client so obligated sya to explain. For me di OK lng ang full refund dapat may damages din. Di pa sya na tinag ha Alam nya lawyers at bgatib yun pamilya nun client na nag complain sa kanya. Takot sya e

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    1. Nasisira din kasi siya via socmed.

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    2. correct ka. damages applicable kasi hello wedding day nung tao ang sinira nya.

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  39. Medyo self centered yun apology nya. It’s all about her and how she is just human etc etc. Gusto pa ata nya iconsole sya. Yes she owed up to her mistakes but the whole post is about her her challenges eh paano nman si hurt na bride?

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    1. True. She thinks so highly of herself kasi porket may celebrities and socialites na clientele, nasampolan tuloy.

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    2. i agree! i did not feel any sincerity at all. wala manlang nakalagay if she settled matters with the bride herself. kung sincere sya, she should have fixed and personally dealt with it with the bride and release a statement after.

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  40. para sa ating lahat, know your limit! Kapag hindi keri, wag ng ipilit.

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  41. Usually,for purchases like this,you need to have a contract.Nakalagay doon kung kelan mo matatanggap ang finish product.Otherwise,the designer will pay you back.Kasi hindi biro ang presyuhan sa mga top designers.

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    1. True! And i wonder how Patricia is running her business that she forgot na the bride was already fully paid since March 2019.

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  42. I saw the dresses from the brides fb, grabe naman sa mahal ng pf ni patricia yun lang binigay niya? Mas pulido pa gowns sa divisoria. Hindi tuloy na enjoy ng bride ang wedding niya because she was so uncomfortable, nakitaan pa siya and was humiliated.

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  43. The bottom line ms santos is..you’re unprofessional! You violated the trust of your client and miserably failed..your novela style of explaination to redeem yourself can not take away the fact that, you didn’t deliver what your client expects from you! You’ll suffer the consequences of your action..better look for another business venture or look for a 9-5 job!

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  44. Sus kong di pa na call out di pa to maging aware. For sure gawain na nila yan sa team nya. ilan na kaya ang nakaranas ng ganong service. Imagine ang mahal tapos prang mumurahin ang outcome. This woman is only after for profit. Ayos ayos ng artista for marketing pro pag non celebs deadma. Che!!!!!! Maraming ibang designers jan and ang gawa nya hindi ganon ka different sa gawa ng iba at mas maganda pa yung ibang known designers. Malaking damage to sa name mo. Ewan ko lang if maka bangon ka agad from this. Pra sa mga next bride iwasan nyo na to. Sobrang damign desginers sa Pinas. Pili nlng kayo ng iba.

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  45. Hmmm..kung hindi pa nagsalita yung customer mo wala kang gagawin. If I were you, organize another wedding for your client and give her the gown she wants.

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  46. She doesn't express herself well ano?

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  47. Horrible! I feel the pain and frustration of the bride. Ma swerte sya dahil hindi nag sue. Dahil if ever nag sue she will pay the full wedding expense. Which the couple deserved. Kulang pa yun sa danyos. Kasi di mababayaran yung stress na dinala nya and the pain they felt. Kaya nga sya kinuha kasi willing to pay naman so money isn’t the issue. Opinyon ko lang. Lol.

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  48. So, kung ilang pages ang reklamo sa kanya, ganoon din kahaba ang kuda niya? I did not even read what she had to say.

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  49. will never trust her. palabra de honor mo wala. buti pa si aling tess sa palengke, dami ko pinatahi, pag di abot, 1 wk pa lang text na sya para hindi ako stuck sa ere.

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    Replies
    1. The best tlga si Aling Tess. 5/5 stars !

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  50. I dont get why we like to use the statement " i am human" or "tao lang ako"
    to somewhat justify our mistakes. Given naman na nagkakamali tayo.

    Kung tao sila, ano tayo ? Hahay.

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  51. Travel kasi sya ng travel kaya di makatutok.

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  52. Good that she admitted and takes full responsibility, but this post was all about me me me. Parang she acknowledged the client's feelings but back to her over an over, na too much self pity na. Could've been written better.

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  53. Ang haba ng apology pero balik balik lang ang thoughts.

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  54. kahit ano pang apology niya di na niya mababalik yung wedding moment na yun nung bride. tsk

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  55. What you did was Negligence, in Negligence INTENT is N O T an element. Kahit wala kang intention may kasalanan ka pa rin!

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  56. Mukhang nagooutsource siya ng patahi ah pag di ka sikat o celebrity. Mali daw siya ng pinagkatiwalaan. Lol. Pag nagexpand ka kase at tumanggap ng orders, alamin mo kung kaya mo ba magexecute ng maayos, at kung kaya ba ng SARILI mong team magbigay ng maayos na serbisyo.

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  57. Ang dami naman ibang designers na kasing level ang bayad pero hindi ganyan. Theory ko itong si Patricia Santos nalunod sa bilib sa sarili nya. She started believing her own PR. Di talaga ako naniniwala na kinapos ng time sya kasi palagi naman sya nagvavacation. Inuna nya ang good time bago tapusin ng maayos yun mga gown ng clients nya. She looks like she just didn't care pag hindi ka VIP in her eyes.

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    1. Can’t help but agree to the last sentence

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  58. An apology that has zero accountability. Lol. Yan problema talaga ng mga kababayan natin like Patricia Santos. Sub-standard ang pag trato if you're an ordinary citizen. If i were the bride, I'd be fckng pissed. Pababayarin ko pa yan mg damages...poor bride has to go thru that kind of stress on her wedding day.

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    1. I agree. Apology without any accountability.

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  59. Aside from a full refund, you owe her an EXPLANATION why things turned out as it is. Ang haba ng sinabi mo, pero never na-mentioned na nag-explain ka sa kanya bakit ganon ang nangyari. You love what you do? Well it doesn’t show dear. Ang dami rin palang clients with bad experience sayo, they just kept quiet until the most recent bride called you out.

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  60. Damaged has been done. Di na maibabalik.

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  61. diba malapit na rin siya ikasal? siya din kaya gagawa ng sariling gown nya? LOL

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  62. What Will she feel If mangyari sa kanya ito on her wedding day? Hinde niya kasi naramdaman pa e.

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  63. Kahit naman maraming celebrity supporters na nagcomment sa non-apology nya, it doesn’t translate to sales. Lip service is a skill in the industry. Kaya Patricia, sana be kind and professional to ALL Your clients, celebrity or otherwise. With the amount they pay you, you owe them that basic courtesy.

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    1. Dini-delete niya sa ig ang negative comments, nabasa ko sa fb. Binablock din niya.

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  64. Mukhang sanay na sya na magdeliver ng incomplete wedding dress, as per sa nabasa kong comments. Kung professional sya, hindi nya pasusuot ung hindi tapos na gown, maybe she thinks shes powerful enough to silence the customers/clents.

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  65. She is a cancer survivor or currently battling cancer yata
    I know hindi yun excuse nasira na niya yung wedding pero dun sa G na G sa comment na hindi matangap yung sorry and refund ano pa ba dapat niya magawa bukod dun?
    Don't tell me you want her to die or tuluyan di makabangon para lang mapacify yung emotions niyo.

    I understand na hindi siya kayang patawarin ng bride normal yun pero bigyan naman natin ng chance si patricia this will be a wake up call for her.if after nito wala pa din it is up to her
    Pero satin wag naman tayo G na G to the point na gusto natin may mangyaring masama dun sa tao.

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    Replies
    1. Yeah,in every business ganyan talaga so I hope she learned her lesson and stop doing the same kapalpakan.

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    2. @1235 wala naman ako nakikita na galit na galit. Puro mga truthful observations and facts lang ng mga naging clients nya and yun mga nakikita ng gown na suot ng non-celebrity clients nya. Kung nagsasalita mga tao ngayon consequence yan ng actions nung Patricia. Karapatan naman nila magsabi kung ano nangyari sa kanila. Hindi dahil may sakit yun Patricia eh hindi na sya pwede punahin sa mga mali na ginawa nya. And it's not just once but over and over again. Andaming beses na nung wake up call for her to do better kasi nga this isn't the first time na ganyan kinalabasan ng gown. Difference lang ngayon somebody was brave enough to speak publicly about their embarrassing experience at their wedding. Nagkalakas tuloy ng loob yun iba to speak out also. Yun may mangyaring masama kay Patricia, she did it all by herself. She's her own cause for what's happening now to herself and her client's misery wearing those haphazardly made gowns.

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    3. 12:35 never saw anyone say they wanted her to die. Ikaw pa lang nag bring up nyan.

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  66. So she said sorry only when she heard nagkaproblema? So she is not the one handling the dress, hanggang design lang siya? Didn't she check the dress before it left her shop and went to the bride? Lip service lang ata itong apology niya, she'll continue to do this as long as she still gets high profile customers.

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    Replies
    1. It's not a mistake. It's negligence.

      Delete
  67. Go for Cecilio Abad or Veluz. They can deliver and take care of you. Walang pinipili. Celebrity ka man or ordinaryong tao.

    ReplyDelete

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