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Tuesday, January 3, 2017

Tweet Scoop: Jhong Hilario Rants about Poor Service of Local Airline



Images courtesy of Twitter: jhonghilario

113 comments:

  1. dba ito din ang nangyari kina claudine at raymart noon, mga baggages nawawal? and it also happened to us! sa trip namin from manila to cebu, goodness kailan kaya sila magbago!?

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    1. Kahiya naman, domestic na lang nawalan pa!

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    2. Kaya bumili ako ng sariling airport eh dahil dito. Charot!

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    3. jhongsample just makes me lol

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  2. Luggage. Pieces of. Not luggages.

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    1. Oh d ikaw na magaling!

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    2. 12:13 eh di ikaw na di magaling. Hahahaha

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    3. Me regla ka te? Ang dami mong period eh!

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    4. @11:54 Thank you for the correction. Now I know.

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    5. 12:13AM, 12:20AM, 12:27AM

      Nega react agad? Hindi ba pwedeng mas ok na always may correction sa grammar and spelling even here sa FP na showbiz gossip site? Para naman sa dagdag kaalaman man lang?

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    6. 1:06 Let them use 'luggages', and let's take defeat to people who say 'ikaw na'. That's the most powerful and advanced missile our country has ever made.

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    7. Mga bakla bigla naten ng medal si 1154. Ilan kailangan mo?

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    8. 12:13am, 12:27am and 1:45am are the perfect examples of smart shaming. Sad how these kind of people react ridiculously! "Ikaw na", "May regla", "Bigyan ng medal"? Oh come on!

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    9. Love your comment 1:44.

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    10. Bigyan ng bagahe si 11:54! Naway masilid ka in pieces.

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    11. Like your wit 11.54

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    12. Pwede ring "luggages" kung ibat-ibang luggage ang involve like size and brand. Same with Fish. Pwede sabihing "fishes" kung ibat ibang variety ng fishes

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    13. Nagmarunong ka pa 8:07 nakalimutan mong iconsider ang "pieces".

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    14. Correct si 8:07, the same way "foods" and "peoples" are used pag iba-ibang categories ang reference.

      And 11:54, anong saysay ng "Luggage. Pieces of." Umayos ka nga!

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    15. 8:07 yes you are correcg but your point is not suited to the specific issue here :)

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    16. si 1:26 naman oh, defend pa more, next time na magdunungdunungan and do "correction", make sure na walang sablay.. tama si 8:07 and her/his point is definitely suited to the issue here. in other words, tama ang paggamit ng "luggages".

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    17. huwag na wag mareklamo, dito sa Pinas , anythang goes, sanayan lang

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    18. 1:26 lahat naman ng comment sa thread na ito ay off-topic. Ang topic ay yung nawalang "luggages" ng cebupac. Go with the flow na lang beks.

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    19. Wag masyadong grammar nazi. Merong mga bansa which use words like luggages, foods, peoples, etc. Yung mga grammar nazi na yan, they aren't exposed to different cultures amd diff types of english. Isang english lang alam nila... that one taught in PH schools. Feeling nila alam na nila lahat. Ma-shock sila pag nakalabas na sila ng bansa at ma-realize na OA na pala pagka-grammar nazi nila! And I'm not talking about going out as tourist but actually living outside the Phils for a long time.

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    20. Nope, 'luggages' is not right.It should be 'luggage' or 'pieces of luggage'. 'Wag sana natin masamain kapag kino-correct ang maling English natin. :)

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    21. 6:15 pampagulo ka. Hindi dahil sa culture yun. Lol

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    22. Omigod, Anon 12:20Pm, that is so wrong! Foods? Ang sama sa tenga!

      Yes, I am a grammar nazi, and proud of it!

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    23. Pieces of luggage. Schools of fish. Pieces of jewelry.
      But foods 12:20? I would've believed you except for that last one.

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    24. Omg these people. Try to live outside PH and you will know.

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    25. Daming maaarteng pinoy sa pinas. Daming nagmamarunong.

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    26. Anon 8:26AM, my English test score in college was 99/100 and I do live abroad now. Omg these people ka.

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    27. Actually mga bakla hindi na dapat pluralized yung "luggage" kasi he already used the Filipino plural indicator "mga" before it. Redundant na mga beks. Yun ang pinaka-mali sa statement nya. May rules din po ang Taglish.

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  3. Yes ganyan talaga sila kagulo

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    1. Does Cebu Pac not hold trainings and seminars for their employees? They never change. Thousands are killed everyday sa Oplan Tokhang, sila sa Cebu Pac, no change is coming pa rin.

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    2. Cebu Pac employees also are isn't very customer service oriented. Mapang-irap sila at medyo tamad mag-assist. Ang ginagawa ko sa kanila after nila mag-assist ng walang kwenta, nagte-Thank You ako out loud with a very wide grin, more like smirk. Minsan effective kasi natatahimik sila at napapatingin at medyo bumabait.

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  4. That's why I only choose pal. Dbale mahal wag lng palpal at walwal. Piso fare shit pa. Susme. No thanks!

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    1. Hindi rin uy! Pumapalpak din ang PAL!

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    2. Paano naman yung mga walang budget? Ikaw ba sasagot 12:05?

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    3. Baks 1:23 kung walang budget, wag bumyahe.

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    4. 9:40 Budget carriers are for budget travellers. Ever heard of it? Article 3 Section 6, Right to Travel. Sino ka para bawalan silang magtravel porke budget travellers sila?

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    5. Pinagmalaki mo pa ang PAL na PALpak din naman. Pwe!

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    6. 1:23 "I only choose" daw so sarili nya tinutukoy nya. Wala dya obligasyon na ilibre ka ng pamasahe.

      2:43 OA. May right naman, pera ang wala. Lol

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  5. Tama nga nmn kung hndi ka pa aaction ng bongga edi mawawalan ka pa ng gamit jusko!! Buti napansin agad ni Jhong un.

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  6. It's the busiest time of the year to travel kaya dapat may kasamang pasensya.

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    Replies
    1. Cebu Pacific yan teh. Kahit hindi "busiest time of the year", palpak ang services nila. Sila ang may pinaka maraming reklamo sa local airlines. Kahit sandamakmak na pasensya ang binaon mo, pag nagkaproblema ka sa CP, paniguradong simot yon.

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    2. Since it's the busiest time of the year, the airline should be ready. Taon taon nagpapasko hindi pa rin ba nila matutuwid yung mali nila?

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    3. Eh, yun na nga eh! Ang dapat, MAS LALONG EFFICIENT ANG CUSTOMER SERVICE dahil busiest time of the year. They knew that beforehand, so, dapat Lang na inanticipate at sinali sa planning nila yung possible traffic ng passengers at volume ng luggage na ihahandle nila during the holiday season--from the ground crew to the flight crew. Heck! That should be an SOP to handle luggage efficiently AT ALL TIMES. One incident is one time too many.

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    4. Hindi excuse yan te, dapat prepared sila sa ganyan mga instances

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  7. Susme pag artista talaga nag.complain sagot agad ang cebu palpac na yan. Kadiri

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    Replies
    1. takot maclau clau na naman at maexpose na sila ng bonggang bongga!

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  8. Buti di ko pa naeexperience sa Cebu Pacific to. I booked with them 4x na. Sa Air Asia ako nagka-issue, I won't book with them ever. Tiger Air and Jet Star are so far so good too. Never had problems pa. Cathay is superb, as usual.

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  9. Kung local destination din lang bakit ang dami pang dala? Hand carry lang sakin ok na.

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    1. Anong paki mo? Hindi nmn ikaw ang magbubuhat tsaka magbabayad ng extrra kung meron man

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    2. excuse me, artista ka po ba?

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    3. Di lahat tulad mo. E malay mo may shows sila out of town? Ano? 3 damit lang dala??? Artista sila, marami silang kelangan. At kahit di artista, e kung maraming dala, wala ka ng pake. Jusko 2017 na, may mamaru parin.

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    4. Luh, nagalit yung mahilig pumorma at magdala ng maraming gamit. Hindi na baleng irisk mawala ang luggage, basta makaporma lang.

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    5. Real travelers pack light.

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    6. 1:12 true. Ang hirap magtravel ng madaming bitbit o hila hila. Kahit hila pa yan, ramdam pa rin ang bigat sa shoulders. Nakakangalay. From airport to your hotel, then from hotel back to the airport. Tapos mamimili ka pa ng kung anik anik kaya mas mabigat pauwi.

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    7. 1:12 pasensya na kasi afford namin mag baggage. hindi namin feel ang need makioagagawan ng compartment space.

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    8. 1:39 afford mo ang magbaggage pero di mo afford ang business class tapos magrarant ka sa lowcost for poor service? Social climber tong isdang to.

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    9. 12:20 - ALAM MO IYONG DIFFERENCE NG PRICE NG BUSINESS AT ECONOMY CLASS?

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    10. 1220 who says na nagrereklamo ako? wala akong sinabi na i complain. san mo hinugot yan? mema ka lang? in response po yan kay 1:12. so pag "real traveler" hindi nag checheck in ng bags?

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    11. 1:39 alam mo usually kung sa economy ka allowed ka checkin - 2 piece 50 lbs, ang difference mo lang sa business class 2 piece 75 lbs so hwag mong sabihin afford mo ang baggage tsaka allowed ka din maglagay sa compartment space mo-para sayo talaga yun. ✌️

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    12. 1:12, di rin. Yung officemate ko frequent traveller din yun at international travel pa pero hindi din siya light magpack. Ang reason niya kase kailangan maging ready in case may pupuntahan ka na party/ocassion na wala sa itinerary & hindi din naman readily available ang damit na kailangan mo.
      Even our CEO who travels at least 3x a month does not pack lightly.
      May kilala akong lahi na light magpack and karamihan sa kanila ganito but it's not because they're "real travellers" but because every 2 days lang sila nagpapalit.

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  10. Well what do you expect from low-cost airlines? Low-cost service...

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  11. I had a very worst experience din sa cebupac before 12hours delayed flight tapos pagdating ko sa destination ko wala pa yung baggage ko kinabukasan pa dumating. ang pakonswelo is free domestic flight, one way lol

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    Replies
    1. Hahaha nakakainis yung free! Parang ayaw ka pabalikin!

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  12. Kaya pag cebu pac ang airlines namin, wala kaming mga check in na gamit dahil ayaw ko maabala at mainis. Kung 3-4 days lang na bakasyon, pinagkakasya ko sa hand carry bag. Travel light kumbaga.

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  13. pogi ka lang jhong pero di ka relevant. next!

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    Replies
    1. Anong konek sa post?

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    2. Pogi? Lol ko mga 100

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    3. Nabuga ko noche buena at media nocheng kinain ko baks

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  14. Sobrang tagal pa talaga bago makakuha ng 5 Star Rating ang mga local airlines natin.

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  15. Yung mga kakilala ko na madaming dala pinapa courier na lang. minsan mas mura pa. Ibang klase din kasi ang ceb pac!

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  16. Dapat icancel permit nitong cebu pacific na ti eh, palagi na lang may problema kundi delayed mga flight kinacancel, mag aantay ka ng matagal. Pati ba naman sa luggage? Calling DOTC ang Dept of Tourism, nakakahiya na po ito..

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    1. 1:04 wag naman. Maraming mawawalan ng trabaho, libo-libo. Call the attention of the management and reprimand those at fault, but do not wish to cancel their permits. Look at the bigger picture before wishing that bad.

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    2. 1:32AM, thousands rin ang customers who have not been given sufficient customer service by Cebu Pac through the years. They pay for their airline fare, remember?

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    3. 1:57 sabi nga ni 1:32 report the airline and reprimand the management, have them pay fines and set standards, parusahan ang at fault sa kada issue, pero wag naman ipacancel ang permits. Grabe kayo. Kaya nyo bang bigyan ng trabaho ang mga mawawalang ng work sa gusto nyong mangyari?

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    4. Taasan na pamasahe so they can hire more and better employees and provide better service.

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    5. easier said than done.

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    6. 2:50 Low cost carrier sila. Iba ang category nila. You get what you paid for. If you want an airline with higher pay then take Cathay, JAL, PAL and the likes. Pag may pera ka then take them. Pag on budget ka at di masyadong maarte, then take Cebu Pacific. That's how it goes.

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    7. That's he price of doing business. If you provide poor service enough times, then yeah, your permits should be cancelled. Obviously they don't care about the customers, nor do they have their employees' backs, because if they did, they would invest in training them, and paying them well, so that they can take pride and ownership of heir jobs, even if it meant having the lowest rank. Just because they are a budget carrier doesn't mean the customers have to bear with bad service like, late flights, missing or mixed-up luggages, and other inconveniences due to human error. That has to change, especially if customers are paying with their earnest money.

      If you're concerned about the people who will lose their jobs, well, then let the employees deal with their employer because their employer seems to not care about them as I described above.

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    8. 12:53 Don't patronize them if you have problems with their service. Again, you get whwt you paid for. Pay higher with other airlines to get a better service. You have other options, right?

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  17. I don't think just cebu pacific. International airline din, sa manila aiport lang talaga ang problema. Walang organize. Nong umuwi kami, naghihintay kami sa kabilang conveyor belt na may sign kon saan ang eroplano na sinakyan namin, yon pala sa kabilang conveyor napunta. Antay kami ng antay doon lang pala sa kabila. I can't stand manila airport. Very unorganize!

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    1. I can't stand your grammar.

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    2. Bwahahaha 12:53! 1:07 nakaka turn off ang lack of grammar mo, at di ako grammar nazi, but magtagalog ka na lang if your English isn't great.

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  18. You get what you pay for.

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  19. You always get what you pay for

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  20. One of the worst airlines in the world.

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  21. It shows in the crews who are all very young and they have no idea what they are doing.

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    1. 3:53 local airline kasi na stick sa policy na bata at fresh ang crew para ganahan ang passengers na sumakay daw. Alam mo na, age restriction. Sa ibang carrier di uso yan.

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  22. true. you want budget fare, you get budget service. It is but a business reality. The airline have limited skilled personal kasi nga budget. When there is no problem, fine. Pero kung may aberya, you have to be patient. Ganun eh, nakamura ka sa fare.

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    1. At last, someone got it right.

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    2. korek! nagbayad ng pang-economy, gusto ang accommodation eh first class? iba sya o

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    3. To be fair hindi naman lahat ng budget airline pangit ang service. I've taken Jetstar a couple of times and okay naman yung service almost at par with Silk Air (at least with Silk Air's SG-Phuket route; not sure if other routes are better) amenities lang ang pinagkaiba. Okay din ang Tiger Air. Yung kasing pangit ng Cebu Pac is Air Asia. Not sure kung ganito sila with all their routes 'cos isa pa lang na-try ko & I've no plans to try them again (if I have options).
      I agree though that if you pay budget then expect to get budget service din. Kaya if you can afford to spare a few hundreds, huwag na magtipid. Yung few hundreds na savings is not worth the stress.

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  23. Worst tlga ang Cebu Pac... ugh

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  24. It doesn't mean na kung budget airline e palpak na ang serbisyo. Plus, same din naman ang aberya sa mga pasahero whether they paid ng mura (naka low fare) or naka regular fare (na minsan mas mahal pa sa PAL).

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    1. Low budget airline = low budget service. More often, self service. That's all there is to it.

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    2. 10.50am self-service talaga? LOL Tayo din maglload ng cargo sa eroplano? Kaya ganyan ang Cebu Pac because of people like you na tanggap lang nang tanggap ng bad service just because "budget" - ikaw na mismo making excuses for their bad service. At di porke't low budget e kelangang masama yung service... Mas mahal ba dapat babayaran ng pasahero para sa tamang conveyor belt ilagay ang mga bagahe?

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    3. 12:54 ganun talaga. That's how it goes, hindi lang sa Pilipinas yan. I booked Air Asia from Taiwan once and our flight was delayed for 6 hours. Again, you get what you paid for. Paulit-ulit tayo teh? Nakakain ka na ba sa fastfood? Mgarerequest ka ba ng fine dining customer experience sa fastfood? No right? Same with other services. Pay higher amount for a better service. Wag ka ng umasa sa Cep Pac na gaganda pa service nila. I always book them for short haul flight and I only hand carry my stuff kasi alam ko na ang kalibre nila. And yes, self service ang paglalagay sa overhead compartment for hand carry kahit 7 kilos pa yan. No help unless you're crippled or pregnant. At self service sa pamrurublema ng lost checked in baggage mo. Mahirap kontakin ang support nila.

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  25. Ganito lang yan eh. Just check the difference between a fine dining restaurant and a fastfood chain. Aside from the price, the service differs. You get what you paid for.

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    Replies
    1. Cringe! It's "You get what you PAY for" not paid

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  26. Pag short flights lang, kino-consider ko mag cebu pac and expected ko na may aberya. As much as possible di na mag check in ng luggage at expect delays.

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  27. Tagalog yung nag co-complain dapat tagalog din sila mag bigay ng feedback diba?

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  28. hindi sya nkakatuwa sa Showtime lalo na sa TNT- sakit sa mata at tenga. TV is reserved only for good-looking people or atleast stop being annoying!

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  29. Nung pumunta kami ng Phuket, pagdatong na lang namin sa Hotel ko nakita na may sira na yung luggage ko. Cebu Pac din. So bumili ako ng bagong magagamit, pagbalik ng manila, sira ulit. Naku.

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  30. Nakakagalit talaga gnyan kaya naintindihan ko pinanggalingan ni claudine ma epal lang si Tulfo

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  31. Aba Cebu Pacific kayo n naman talaga! Di ko pa naisasalaysay kapalpakan nyo at ng isang flight attendant nyo huh... #cebupacificapalpakan

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  32. naranasan ko naman sa Pal halo halo ibat ibang local flights at international sa iisang conveyor kulang 2 hrs bago ko nakuha luggage

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