Monday, June 29, 2015

Insta Scoop: Rita Avila Disappointed at the Response of Restaurant Manager over the Strand of Hair in the Food



Images courtesy of Instagram: msritaavila

79 comments:

  1. Kaloka si ate! Malamang buffet yan! Malay mo ba sa isang customer nanggaling yan! Tse!

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    1. Naku baks yan din sana sasabihin ko kasi for the first time naranasan ko kanina yan hahaha buffet style pala jan, so malamang sa alamang sa customer galing yan! Kaloka makapag-inarte, eh di sana sa mga 5-star restos na lang siya, papaka-relevant! LOL LOL

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    2. Girl binuhol nga daw? Pumasok b s kitchen yung isang cx n snasabi mo para ibuhol s dahon ng gabi?

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    3. Di mo ba naintindihan 12:17? Nakabuhol nga eh.. Nakabuhol ang buhok sa dahon!

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    4. Did you read? "Customer ang nagbuhol ng buhok sa dahon ng gabi?" Kahit buffet, paanong may ganon sa laing?

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    5. Ipush ang isyung to sa senado!!! Ipa DNA test ang hibla!!!! #HustisyaParasaLaing

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    6. Ay mas kaloka ka! Basa basa din kasi. Hindi sya nakitang nakapatong lang, nagbuhol daw sa dahon ng gabi. Ano yun nageffort pa ang customer na tumitigil at tumambay sa lalagyan ng laing para iikot ang buhok nya sa dahol ng gabi? Malamang yung nagprepare ng food ang may kasalanan kung bakit may buhok sa pagkain.

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    7. E di lahat ng customer dapat magsuot din ng hairnet.

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    8. Pero pinointout na niya so dapat ginawan na ng aksyon ng manager.

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    9. te ang shunga lang din ng comment mo to think parang ikaw din yung shungang manager.hahaha

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    10. Gusto ni Ate makakuha ng freebie meal.

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    11. Mahirap ang quality control talaga sa mga buffet...

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    12. Walang nakakaalam kung paano nahalo ang buhok sa laing. Pero may posibilidad din naman na buhok ng customer yun dahil pwedeng nabuhol ang buhok pag nahahalo-halo na yung food sa tray. Hindi naman kasi lahat ng customer sandok lang nang sandok.

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    13. Usually kasi mga tindera ng mga gulay pag walang rubber band o pangtali yung buhok nila ang ginagawang panali lalo na pag mahaba.

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    14. Tsaka panong buhok ng customer yun? Aircon ang place kaya di liliparin ang buhok, di rin naman makakapangamot ng ulo kasi may hawak na plate at busy kasasalok ng lalafangin. Wala fail ang manager. The least thing she could have done was to apologize to ms. Rita. No question asked or justification for that matter.

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    15. It's funny how people take this issue wrong. Bottom line - "what is the right thing to do." Customer is always right, you pay a lot, you expect top notch service And WE Filipinos shld always fight and get what we deserve. We should not delve into mediocrity to make our country prosper.

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    16. Still not acceptable, no matter where it came from. Don't accept it, fight it for change.

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    17. the issue isnt about kung kaninong buhok, its how the manager handled the complaint.

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    18. Cheap! Bkit kasi kumakain sa buffet style na resto. Kung ayaw m ng may buhok aa 5 star hotel ka kumain tita rita. D nmn masarap jan. overhyped ang resto na yan. Hmp! Relatives ng asawa k na pasosy kakain jan para lamg mapost sa fb na kumakain sila jan kahit wala nmn pera. Ewww! Mag jobee nalmg ako kesa jan noh.

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  2. Yup ang poor talaga customer service natin dito sa Pilipinas. Is it because we've been conditioned na rin because our government itself does not provide good public service in return despite high taxes. Been traveling across Asia Pacific, other countries do say sorry & give something to console the customer (esp Japan). Iba ang Pilipinas, probably next to india for poor customer service. Maybe, lack of discipline na rin due to excessive push for democracy. Although, one professor told us one time that our history of long oppression and colonization before indirectly had taken its toll on this kind of our attitude.

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    1. Sa mga karenderias nga yung iba me langaw pa eh.. Pero kain ko pa din. Walang pambili sa Vikings eh. At gutom na eh.

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    2. Philippines really have bad customer service. I visited the country last month & every time I shop, some of the sales lady are just standing around. If you are not dress well, more likely they won't hell you

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    3. Well viking is luxury buffet that can be compored to KIA Pride levels luxury.

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    4. Haha kahit dito mAy kasalanAn ng gobyerno comment

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    5. May point ka 12:31.

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    6. Anon 907. Big factor naman talaga ang government programs sa dynamics at nuances ng citizens. Look at Singapore. It was stressed by their gov't that discipline is key to progress. The leaders tell them to trust the method even if it is painful. It was also discretely inculcated to them that arts has no big place given their resources, so they pulled out all the stops to prioritize a science-driven economy. And they admit that arts is not their priority, work lang mostly. If you can notice, hindi emotional citizens nila but rational & firm. Now tell us if walang point si anon 1231 haha. Broad understanding yan

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    7. To people saying that we should stop complaining about poor customer service: the moment we take it as a norm & standard and cease continuous improvement, hindi natin macocorrect ang mali at lalo nating pinapabulok ang sistema. So wrong! Tapos iniinsist natin sa ibang bansa na maayos tayo magtrabaho when in fact we still have a lot to learn from Germans & Japanese in terms of productivity and work ethics.

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    8. Excuse me but the customer service in India is far way better than here. With a simple complain they will give you a free meal and apologize.

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  3. its obvious, poor sanitary ang vikings. doesnt make sense customer ang maglagay ng buhok

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  4. ang tapang mo ring mag comment ksi anonymous ka 12:17.. NEGA ka masyado...bitter life mo teh?

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  5. no wonder Vikings na naman..remember the rats in ceilings..yuck!!

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  6. Ive never encountered good customer service in the philippines ever. From assistance to my broadband, phone, tv and other utilities...inquiries for services...customer service in restaurants...waley. Norm na yan.

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    1. agree...its not fun to be a customer in the philippines...

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    2. True. Businesses here think that customers owe them and not the other way around. Truly ignorant. Part of the problem here is that people don't fight back.

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    3. 100% true..ngbabayad naman ng tama!

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    4. TRUE ka jan teh!
      pati dito sa davao! pero meron naman konti kahit papano!
      sa Gensan lang yata para sa akin ang consistent na good customer service!

      -Concerned Citizen

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    5. EastWest's customer service is A+. Out of 10 calls, 9 iyong satisfied ako. Iyong isa, hindi lang niya ako narinig ng tama kasi may mali sa connection.

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    6. Korek! Lalo na sa mga government agencies. Mapapamura ka sa inis sa knila

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  7. Kala ko sa Caldereta, naging Calderita Avila.

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  8. Buti walang dumi yung kinainan naming Vikings sa Mega.

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  9. Grabe namn tangalin nalng... Pinalaki pa. Sa bahay namn nagyayari din yan. Mga once every 7 mos.. Heheh buhok nga sa taba ng baboy meron minsan lol

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    1. kung sayo kaya nangyari maka react ka nang ganyan lalo nat di ka inasikaso nang maayos nang manager?

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    2. Nagbayad ka ng 1,000 para kumain diyan tapos may buhok? Pwede sanang tumahimik lang kung carinderia e. E kaso malaki ang ibinayad mo kaya dapat naman ibalik nila sa'yo iyon.

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    3. Vera gusto mo kumain kuto, lisa, balakubak?

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    4. Tse! Ang aarte nyo. Buhok lng yan. Nagshampoo namn cguro ung may ari nun. Ahihihi

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  10. Doesn't matter where the hair came from, customer or staff, the point is there was hair in the laing. The staff go around the buffet checking on the food, if they notice anything that might be deemed unsanitary, then they should bring the food in. Seriously, hindi ka-murahan sa Vikings, so you would expect that they would have that courtesy of having their staff checking on the status of the food that they have on the buffet di ba? Maka-react naman kasi mga tao, nega kagad sa customer. Try niyo makakita ng buhok sa buffet niyo, tingnan natin kung lalasapin niyo pa yung laing. Or hindi ba uso buffet sa bundok niyo? Buti may computer at internet na pala sa sulok niyo.

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  11. So If not customer, yun cook or staff nag buhol ng hair?
    Lakas trip ah

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  12. kahit gaano kasarap ang food pag may buhok talaga nakakadiri lalo na pag yung kinakain mo na tpos naramdaman mong may buhok yuck!

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  13. shunga naman ng manager sa kanila or kahit ba sabihin sa customer galing yung buhokl sana kinausap na lang nya o kumuha siya ng bagong plate at palitan yung food ni rita at humingi ng pasensya edi tapos na sana usapan.

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  14. OMG! Vikings again??? We're planning to eat out pa naman in that branch. But inferness, I celwbrated my natal day there and we had a good experience. Baka nataon lang

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    1. Me too baks! Just yesterday ang saya saya kaya MOA branch, ay naku sana lang bayaran nila tayong 2 sa libreng good publicity na ito! LOL LOL

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  15. Yung mga tao na mareklamo about sa iisang pagkakamali ng restaurant na kailangan i-expose pa sa media, para saan ho? Para may managot? Para may matanggal sa work? Para may magutom na pamilya? Paano kung bread winner pala ang empleyado na nirereklamo mo? Hindi lang siya matatanggal, kung ano ano pa pang babash matatanggap niya sa publiko. Nakaka satisfy ba makita na ang mga taong inexpose niyo sa social media na kinukuyog ng mga taong makikitid utak? Yung mga gantong pangyayari, nasesettle 'to inside the premise, not in social media. Mga tao ngayon, masyadong sensitive, hindi marunong mag isip, share agad para maraming views, likes and shares ang post nila, nakakatakot na ang nangyayari sa lipunan. Unang una sa lahat, nakita mo na agad at kung hindi ka nasatisfy sa reklamo mo sa manager sana sa head office and you searched on how to file a formal complaint. I also hope na inisip niyang buffet yun, minsan o kadalasan, ang dumi nanggaling na sa mga ibang customers.

    Kumain ako sa chowking noon, pagbukas ko ng kanin (na nakabalot pa at mainit) paghati ko may buhok sa loob na halatang na-isaing ang buhok talaga pero sinabi ko lang kay ate at pinalitan naman niya. Ang sabi sakin ng mga katrabaho ko dapat pinagbantaan ko na magdedemanda ako, para makalibre ng halo-halo, hindi rin maganda eh kahit ikaw agrabyado.

    yung nanay ko umorder ng chicken sa jollibee anonas at may maliit na ipis, pwedeng pwede maidemanda ang jollibee pero hindi ginawa kasi ang kuya ko crew din ng fastfood, pano pag matanggal sila? Eh di mamomroblema pa sila na maghanap ng work. Minsan sana wag tayo manghamak ng kapwa for the sake of fame.

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    1. Tama!masyaro pinaplaki. Ako din papapalitn k lang pero d nmn amgdemand ng kung anong kaekekan.

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  16. Violation ng food safety standards yan kaya imbes na dinedma yung customer, dapat nag apologize yung management at least dahil tungkulin nila na siguraduhin na malinis at safe ang food na sine-serve nila. Irrelevant din kung ano ang norm dito sa bansa, kung may standards yung management, nunca ganito iaasal nila.

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  17. No customer service in this country. The place should be shut down until they can pass sanitary rules.

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  18. dati daga, ngayon buhok..mukhang me problema sa sanitation ang vikings ah.

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  19. Nku e 1st tym mu pla dyan gnyn talga hygiene dyan.may time nga ng-lbm ako agad sa cr p lng nila nka-4 na pupu nko.as in ung malalang lbm.kung buhok2 lng e parang normal na yn dyan kta mu namn mdumi talga ang lugar.btw,puro sa moa branch p lng ako ngppunta.

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  20. bakit kelangang gawing issue? malay mo baka buhok nya mismo ung nakita nya sa food nya...ipa-DNA test kaya...

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  21. Ok, so kung mag sorry yun restau manager e matatapos nb yn issue? Or gusto pa nya mgpabayad? Common nmn sa kahit anung restau yn. Achuli, di nga naten nakikita kung pano nla pine-prepare yun food e. Kahit duraan nla yn, hndi mo na malalaman. Kung ako kay Rita, wg n lng xa kumain sa restau, maglutong bahay na lng xa. Artemats!

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    1. Common third world country minded.. Philippines is democratic but clearly its people don't really have any human rights

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    2. Galit siya dun sa response nung manager na mukhang di marunong maghandle ng ganyan. So since para sayo normal sa restaurants yan, dapat ba okay lng sa consumers na madumi kinakain nila at eat at your own risk? Duh

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    3. Hindi lang ako hypocrite. Ang aarte nyo ah! Wala sa reality!

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    4. Yun nga masakit dun. Yan na ang reality para sa karamihan ng mga Pilipino. Sinisikmura na lang ang kalarakaran na kung tutuusin pwede namang gawan ng improvement. Kung may mga tamang regulations lang sa sanitation e di wala sanang ganyan. Oh well syempre lagay lagay lang. Ewan ko ba sa mga pulitiko natin malamang nakapunta na sila sa magagandang bansa bat di nila try gumawa ng batas na ikagaganda at ikaayos ng pinas

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  22. Mga baks may laing pala sa vikings?dpa kc ako nakapasok jan..alam ko korean at jap food yan

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    1. Yun naman pala di ka pa nakapasok bakit meron ka pang "alam ko korean at jap food"? Wag magcomment kung walang alam!

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    2. May Mexican din and many more.

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    3. anon 1:12 di ba pwedeng may nagsabi kaya niya nalaman? o siya ikaw na pinakamagaling at may karapatang mag comment. kaimbyerna ka teh! wag mo siya bawalan mag comment kung gusto niya. maayos comment niya kumpara sayo.

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    4. @1:12 malungkot siguro buhay mo?

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    5. 4:27 i was stating a fact na galing din sa sinulat ng commenter. Ikaw siguro malungkot buhay dahil di ka nakakaintindi. Lol!

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  23. I hate it when pinoys complain that we pinoys give poor customer service-really? ever been out of the country? this is crab mentality and colonial mentality. I have dealt with customer service in the US and other country and believe they also have lapses -they even have the gal to tell the customers to "shut up" and lines like, "go ahead and sue us-we always win anyway". I think that minsan maxadong mataas lang standard ng ibang tao and they cannot be pleased and people should understand may hangganan din ang customer service kasi there afe rules that you have to follow or work around with-kung customer lage mong pagbibibgyan eh maluluge din biz mo. Yung iba dito sobra naman maka judge about customer service-try nyo kaya mag work tingnan natin kung madali lng. That being said, the manager should have apologized and take the food out-end of story. ano pa bang ibang pwede niyang gawin? ilibre lahat ng kumain ng laing?

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    1. Yung binabayad dun, pinagttrabahuhan so dpat lang naman siguro that you should expect na masatisfy ka sa kung anong binayaran mo.

      Based on the story, ni hindi nag-apologized yung manager so that makes it worst.

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  24. Di ba nga dyan din yung may video na may nalaglag na daga from the ceiling?

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  25. Pwede kasing nalaman nya sa friends nya? Bakit ba ang init ng ulo mo. What a sad life

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  26. As if naman marami kang alam. 1:12

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  27. itong si 1:12 akala mo kung sino magsalita. Nagtatanong lang naman ng maayos yung tao. Sobra ka. Hinay2x lang.

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  28. Sarcastic nman kasi yung tanong ni 11:34. Di pa sya nakapasok pero sasabihin pang jap and korean food doon. Siguro sa sambokojin ang tinutukoy nya. Oh baka magreact din ang di pa nakapasok sa sambokojin. Lol!

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