Thursday, June 23, 2011

Letter from a Reader: Thanks to FP, Globe Ordeal Finally Over!

Image courtesy of www.atmaxplorer.com

Dear Fashion Pulis,

I would like to thank you for publishing my story Globe Bad Customer Service. This morning Globe called us up and told us that our account is on priority for repair and that they are sending a technician to check on our internet connection. I didn't believe it at first since they always say that when they call and yet they never really send a technician over. Today, a technician came at 11am and checked our connection. Apparently, our modem was already defective and just needed to be replaced. They replaced our modem and immediately our internet connection was up again! Modem lang pala ang problema.

Again, thank you for publishing my concern in your blog. Finally this ordeal with Globe is over and I can work in peace.

More power to you & God bless. :)

Mary Kathryn B. Sotto

18 comments:

  1. Great news!

    FP has done his public service. :)

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  2. wow Fashion Pulis is so useful in so many ways :)
    More powers!!!

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  3. Salamat kay FP, ang tagapagtanggol ng mamamayang naaapi :D

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  4. took them long enough! sana tumaas na ang quality ng telco services dito. gadh

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  5. Aba FP, di lang pang-fashion and showbiz, pang-public service pa!

    Kopikido

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  6. Maganda naman talaga ang serbisyo ng Globe. Ang masama ay sa Smart at Sun.
    Smart and Sun will put in your mind subtlety that the trouble is with your computer. They will ask useless questions like bittorrent, anti-virus, system configuration and waste your time.will ask you to reset, reboot, and wait. etc..
    then if you call them again, they will repeat asking useless questions like bittorrent, anti-virus, system configuration and waste your time.will ask you to reset, reboot, and wait. etc..

    GLOBE is the best or least worst to some,,,

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  7. IS that how it takes? Kelngan pa ma-publish pra lang umaksyon sila? Grabe.

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  8. SOSYAL NA ANG BLOG MO TEH, GO GO GO TEH FP! BONGANG BONGGA KA TALGA

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  9. Wow FP is now a medium for public service. Yay to this! So pano na lang kung walang FP, db? This is great news.

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  10. Kudos to FP!another problem solved.:)

    im thinking of telling a story too about my friend's predicament regarding her credit card.i'll just ask her permission first.

    Good JOB FP!

    raiza

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  11. I'm glad that Ms. Sotto's ordeal is over. It's just embarrassing though... why does it have to reach the point where they are publicly named and shamed before Globe actually does something?! Wake up Globe. Revamp your entire customer service system. Just because you fixed the one case that went public doesn't mean you're off the hook!

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  12. hay naku,,mas maganda naman GLOBE kesa SUN noh,,,,sa totoo lang,,,i intend to apply for sunbroadband na dala ko yung requirements na nakalagay sa site, biglang nung andun na ako sa sun shop ang daming hinihingi pa,pinagphintay ako ng isang oras,only to find out na yung taong nagsabi sa akin to wait ay xa rin pala kakausap sa akin,eh wala naman ginagawa...

    i worked at SUn before so alam ko kalakaran nila.

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  13. Anonymous said...
    hay naku,,mas maganda naman GLOBE kesa SUN noh,,,,sa totoo lang,,,i intend to apply for sunbroadband na dala ko yung requirements na nakalagay sa site, biglang nung andun na ako sa sun shop ang daming hinihingi pa,pinagphintay ako ng isang oras,only to find out na yung taong nagsabi sa akin to wait ay xa rin pala kakausap sa akin,eh wala naman ginagawa...

    i worked at SUn before so alam ko kalakaran nila.
    June 23, 2011 8:34 PM

    --- ang labo naman ng comment mo, nag-work ka sa sun before pero pumayag kang maghintay ng isang oras???!

    seriously? when i applied for a sun broadband, ID lang hiningi sa akin, nakuha ko na agad yung huawei na mini-modem in less than 30 mins. although ang panget ng service, kasi paputol putol, but i think your comment is kinda magulo

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  14. panalo talaga ang GLOBE! i love globe!

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  15. No wonder Globe is the best.... except for their lousy customer service officers who are very inconsistent with their support system. One customer service officer has a different version of policy on how your problem will be resolved. Ending? Waste of time, and emotion discussing the scenario of the problem over and over and over again.

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  16. Ang masakit pa dun, panregalo yung phone.. so di na natuloy yung pag bigay ng gift.. Globe sucks bigtime!

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  17. hay sakit talaga ng ulo ang GLOBE lalu na sa customer service nila. mike

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