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Dear Fashion Pulis,
I am writing because of my father's lost Metrobank ATM card. I hope that from this story, your readers will learn not to trust just anyone even if it means choosing between life and death.
On March 26, my father was rushed to the hospital and brought to the ER (emergency room) because of weakness and difficulty of breathing. He was accompanied by 3 of our neighbors. You see, we do not have relatives nearby. My father lives alone and I work overseas.
The doctor advised that my father needed to be admitted to the ICU (intensive care unit) because his condition was quite serious. He was asked by the hospital for a cash deposit of Php10,000, otherwise they would hold him at the ER. My father had no choice but to give his ATM card to one of his watchers to withdraw the money because obviously, he could not physically do it.
The watcher withdrew the money that night. She claimed, with a witness attesting to her statement, that she returned the ATM card with the deposit receipt and Php1,500 cash to the other watcher who was holding my father's personal belongings. Another neighbor came by to check on my father's condition. My friend who was notified of my father's situation sent me a message right away.
That same night, my friend went to the hospital and asked one of the watchers for my father's Philhealth card. She was given the wallet and in front of everyone took the Philhealth ID card out then returned the wallet to the same watcher.
At 5am, an ICU nurse gave the watchers a list of items that they needed to buy for my father. It was at this point that they discovered that the ATM card was missing! My friend told me about this incident and right away i tried to call the bank to block it in behalf of my father. But to no avail. It was a Friday afternoon Philippine time. I was advised to ask my friend to be the one to do it, to get a medical certificate and go to the branch on Monday to block the card.
I arrived in the Philippines on March 30, and went to a Metrobank branch the day after, hoping that they could shed some light and assist me in identifying the culprit. But they said they could not help me. I was devastated.
I am not filing a claim from Metrobank to return the money stolen but i just want to know who the thief was and then decide what actions to take from there. The bank informed me that there was indeed an unauthorized withdrawal of the amount of Php14,000 but was told that they could not assist me because the PIN was disclosed to someone by the depositor himself.
I argued that the patient could not do the withdrawal himself given his circumstance. From among the 3 watchers and one more who came that same night, I cannot just point my finger to anyone even if one of them was given the PIN. I asked if I could be allowed to check the CCTV but was declined because according to them the CCTV is only accessible at the main branch.
My father is still in the hospital, with hospital bills filing up and Php14,000 short. His ATM could not be replaced until my he "personally" collects the 'new' card from the branch with a notarized affidavit of loss. I guess my father could now say goodbye to his money at Metrobank because he can no longer walk around without an oxygen mask. I was thinking that the bank would at least reconsider and go the extra mile considering my father's condition. But I guess their client's interest is not their priority.
I was told that the risk my father took when he gave out the PIN to someone jeopardized the chance of the bank helping us further - even if the reason was not out of boredom or laziness, but because he was in a life and death situation. Until now he is not aware that his money is missing because that would cause him more stress. That was my hard-earned money and given my father's situation, I have lost every cent to the thief and the bank.
Thank you, Fashion Pulis, for publishing my letter.
Sincerely,
Aminesza
Note: Letter edited for brevity
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