Thursday, April 25, 2019

Insta Scoop: Melai Cantiveros Calls Out Travel Agency for Rude Staff During Their Hong Kong Trip



Images courtesy of Instagram: mrandmrsfrancisco

82 comments:

  1. I have been contemplating on going back to HK, alone this time, to overcome my fear of traveling alone. Pero what holds me back is the thought na mag isa lang ako dun sa gitna ng mga rude na tao... tsk tsk

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    1. Sa iba ka nalang siz. Hindi homey or even safe to travel sa HK lalo na you’re alone. Japan ka nalang. Kahit mawala ka dun di ka mapapano.

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    2. ok magpunta sa Japan and South Korea

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    3. Don’t let the thought of encountering rude people hold you back, 12:37. There are rude people everywhere. Most important thing is you enjoy and you overcome the fear of solo travel. I travel by myself most of the time and it’s such a liberating and learning experience! Good luck! Have fun! :)

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    4. TRY MO SA AMSTERDAM. SUPER SAFE.

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    5. HK is not meant for first time traveller, try to go to Singapore for english is widely use, easy to go around using public transportation and most importantly safe

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    6. Anon 12:52 paano mo naman nasabi na hindi safe ang hongkong? Dito po ako nakatira sa HK. At masasabi ko po na kahit gabi at magisa ka, pwede ka maglakad kahit saan dito sa HK. Siguro yung staff lang talaga ang rude. πŸ™‚πŸ‘

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    7. Ah ok melai sige i-push mo yang “costumer” mo and to think English Major chu chu siya lels

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    8. Japan na lang, specifically osaka. I travelled solo in japan before. Osakans are friendlier than the people in tokyo.

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    9. Japan Sg or Korea baks

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    10. @1:35, AMS seriously?? Hahaha

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    11. Klook pa more! What can you expect with an online booking? Same experience with klook here, their standard of tour is so low.

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    12. Pede rin Seoul, ang saya lang mag travel alone dun. Mababait rin ang tao. One time na-stuck ako s mrt at hnd makalabas kc hnd gumagana ung t-money ko for some reason. May tumulong sakin, nakita nya cguro n medyo nagpapanic ko. Wala rin kc guard or personnel n matatanungan.

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    13. Dito kayo sa macau punta super safe and more hospitable mga tao.

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    14. Singapore is a good place to travel solo. Promise!

      -from solo traveller before

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    15. I SURVIVED THE (SOME) PEOPLE IN EGYPT, SO FEELING KO LAHAT NG GALAWAN KAKAYANIN KO NA. HAHA

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    16. 6.26, im not 1:35 but i agree na safe sa AMS. I even stayed sa mixed (gender) hostel sa AMS, even sa nijmegen and berg en dal. Keri lang

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    17. Sobrang safe sa HK. kahit maglakad ka ng gabi na nagcecellphone, walang mangyayari sayo. yung Klook namin sa Peak Tram okay naman, mabait naman.

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    18. Visited HK alone for two times already. HK is very easy to navigate. May google maps naman and tourist information center in MTR stations and tourists spots in case you get lost.

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    19. Travelled alone in Seoul a few times already. Keri lang sa budget. Basta may internet ka, you won’t worry much. Tapos bigla akong tatawagin ng “Ahjusshi, ahjusshi!”, sesenyas na lang ako di ko sila maintindihan kaysa pa-Englishin ko pa. Haha.

      Ok din travel solo in Japan kaso very expensive eh.

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  2. buti pa itong si melai, ang hinahon at klaro
    mag complain. no cheret :)

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  3. Dapat pinag sabihan ni Melai na umayos ka ng asal mo at binayaran ko kayo kaya matuto kang gumalang at ibigay ang tamang serbisyo para sa binayaran ko sa inyo. Kawawa naman mga pinoy na hindi magaling mag english. Hindi na lang sila Melai naka palag sa ginawa sa kanila.

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    1. True. Minsan yung mga ganyan ang ugali na tao just needs a dose of their own medicine. Kahit in broken English na lang niya pagsabihan, tutal hindi rin naman perfect English speakers yang mga HK Chinese, di sila nagkakalayo ng proficiency most likely. Baka nga mas magaling pa si Melai.

      Si Melai kasi mukhang naturally peaceful at mahinahon, hindi confrontational. She probably just chose to take the high road.

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    2. Tama kahit man lang broken english basta maparating lang nila Melai na hindi tama ang trato sa kanila. Kahit sabihin nya return my money, i'm not happy with your service! I'll give you a negative feedback!

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    3. Pag lumaban ka it escalates. I gave them a piece of my mind, calmly, and since their English is limited, the person said FU to me. I've been to HK 3x in my life, each time there's something.

      I will wager they can only get away with this attitude with fellow Asians. Pag puti takot sila. I've seen it.

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    4. Nasa foreign land siya, she wouldn't want to cause a scene or mahassle pa lalo kung ginawa niya mga sinabi niyo. Tama na di deserve ninuman ng poor service pero if nasa ibang lugar kayo need niyo iayon reactions niyo di puwede yung asal na nag iintimidate.

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    5. 3:43, she's a paying customer who is not receiving the level of service expected from the provider. Giving that person a piece of her mind is NOT causing a scene. It's simply asserting your right. Kaya ginaganyan ang mga fellow Asians nila dahil masyadong tolerant - even with bad behavior.

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  4. Sana kinwento naman nya ng buo.

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    1. sorry naman kulang pa pala para sayo kwento nya

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    2. Ayy. Dissatisfied customer ka ni melai teh? Hahahaha

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  5. Baka naman pinaandar ni melai ang lukot lukot nyang fez kaya nainis yung mga yan lol

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  6. Bothered ako sa costumer. 2x pa naman sinabi..

    Not to defend the other side but baka miscommunication lang?

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    1. 12:49 Ewan ko syo! Kaya ibang pinoy nahihiya na lang mag salita ng ingles dahil sa mga gaya mo na puna ng puna ng mali!

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    2. it's better to correct para next time maitama kesa hayaan na lang. Kaya maraming corrupt pulitiko at mga balahurang ugali na namumuno kasi hinahayaan na lang kesa icorrect.

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    3. 12 49 have you been to other countries na people don't like to speak and understand english like italy france and some countries in europe? Pag dun ka pumunta balewala ang kagalingan mo sa english.

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    4. Parang hindi naman language barrier yung issue ni melai

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  7. Parang sikat naman itong si Maelai kung maka-complainπŸ™„

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    1. hindi po kelangan maging sikat para lang maka complain.

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    2. 12:50 bakit sikat lang ba ang may karapatan mag complain? Sabi nga niya, she paid for Klook's services and madami sila, hindi un libre. Just like any paying customer, she has all the right to rant and complain for such a disappointing service. Saka, mali po ang spelling nyo ng Melai. Gigil mo ako eh.

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    3. True 1:02! Lalo na kung PAYING CUSTOMER ka naman.

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    4. So Kung ganyan logic mo 12:50, never kang mag reklamo if maagrabyado ka ha. Di ka rin nman sikat eh.

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    5. Parang wala ka namang utak kung Magcomment. Kung sayo mangyari yan, hindi ka magcocomplain?πŸ™„

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  8. We had a bad experience with Klooktravel Taiwan as well. Rude din and marami kaming basta iniwan sa isang place kahit na may set meeting time naman. We were at the meeting place 30 minutes before the set time pero pagdating namin wala na yung bus. Take note di lang kami ng friends ko ang iniwan may mga foreigners din.

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    Replies
    1. I think taiwanese people are known for being punctual. I also availed the klook travel in taiwan just this month. We arrived at the meeting place 5 minutes before 8 and we left on time. During the entire travel, the tour guide kept reminding us of promptness with regard to the schedule for each place.

      Hongkong nationals are somewhat rude while taiwanese people are very kind, respectful and helpful even though there is a language barrier.

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    2. Ay agree ako sayo 12:10. Maybe because taiwanese dont want to be associated with china on anything, including attitude

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  9. Yan din problem kung nasa tour group ka. Why not travel on your own? May freedom pa.

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    1. Well for some kasi convenient yung may tour group at makaka less ka rin sa gastos. Like in Taiwan kung mag DIY kami ng shifen, jiufen at yehliu trip kukulangin ka sa time kasi malayo distance. Plus yung transpo medyo challenge na unlike if may tour guide at bus na wala ka na masyado isipin...

      Depende sa lugar din pati. If city tour or nearby places pwede na DIY pero pag medyo malayo better avail the tour deals.

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    2. It's supposed to be more convenient lalo na if it's your first time to visit. You waste time kung diy ka tapos first time mo, kahit gaano ka pa ka-prepared.

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  10. May pagka-rude talaga mga taga-HK na Chinese. Not all of them ha, pero most of them. Siguro out of 10, nasa 1-2 lang ang ma-encounter mo na mabait. Parang laging nagmamadali, laging nakasimangot, laging pasinghal sumagot. Yung tipong pag bibili ka sa kanila, parang nakaka-abala ka. Pag nagkataon nasa way ka nila, para kang kurtinang mahahawi. They're not exactly the kind of people who should be working in the tourism or hospitality industry. Marami namang Pinoy sa HK, balato na lang nila sa mga Pinoy doon ang pag-tour guide tutal mukhang most of the time e pilit na pilit sila sa ginagawa nila. Ang mga Pinoy naturally magiliw, masayahin, machika, matiyaga, at matulungin - perfect set of attributes para sa isang tour guide. And abroad, a part-time job for Pinoy OFWs is always a welcome blessing.

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    1. Actually even singaporean chinese are quite rude as well. That’s why i never bothered going to hk.

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    2. Most Chinese. I swear ibang iba sila sa mga Filipino- Chinese.

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    3. True. Parang laging galit. Tapos ang hirap makipag usap. Barok english na nga din kami. May isang restaurant kami pinuntahan, ang intindi namin good for eight, so isa lang inorder. Dumating yun food, pang isang tao lang yung serving. Ibig nya pala sabihin, good to eat 🀣

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    4. ay..ok naman experiece namin sa HK..
      mas ok pa nga kesa sa Macau e..

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    5. Totoo yan. Bumibili kami ng tubig sa hk. Pumipili ako ng malamig. Nagalit. Sinigawan ako habang nagsasalita siya hindi ko naman maintindihan. Sa inis ko iniwan ko bayad pero di ko kinuha tubig. Gusto ko murahin kasi mahirap na at hindi ko teritoryo yun.
      Mga Koreans ang mababait at very accomodating. Kahit hirap sila mag english, they will find a way to help you.

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    6. ganyan ang chinese na hindi na-expose sa ibang nationality. rude.

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    7. Agree! HK and Singapore people mostlyare rude and pa high nose talaga sila. Esp pag di marunong mag ingles masyado, dadaanin ka sa pasinghal kasi pang sindak nila yun di kasi maka communicate mabuti. yung iba naman feeling high and mighty kaya kung maka discriminate ng Pinoy, mga itim na lahi, Indian atbp minority race sa lugar nila. Madalang yung mabait. Totoo yan nanghahawi sila nanunulak at bastos. Malalaman mo mga walang pinag aralan talaga

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    8. Naku sinabi mo pa 1:22! Ako, I lost my patience talaga kasi pinagalitan ang anak ko. Nagtanong lang naman ng price ang anak ko kasi gusto niya sana bumili. Aba sinagot ba naman ng bastos na tindera ng “don’t ask questions if you are not going to buy”. Ay sinabihan ko talaga anak ko na “we don’t buy rubbish, we throw them into the bin” sabay irap sa tindera.

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  11. I went to HK with my senior citizen parents, and since I didn’t have much time to plan, I relied heavily on klook. Maayos naman ang experience namin, baka minalas lang sila that time. Melai can send this feedback directly sa klook app kasi andun yung details ng tour and I know they can track sino yung guide para mareprimand.

    Advise lang din siguro - always alert and pakiramdaman ang surroundings/tao when traveling abroad. Best if you did research din beforehand para you know what to expect.

    Kbye

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  12. Marami na talagang bad reviews sa Klook na yan. Even un Korea trip nila Luis Manzano and Alex Gonzaga na sponsoredng klook obvious sa vlog ni Alex na d ganun ka organized un trip. Dinaan lang sa pakengkoy nila Alex since sila kc nu Luis ang endorser nyan. And honestly regarding sa HK & Taiwan, d sa nilalahat ko. Yung mga naencounter namin na native ng HK at Taiwan purp rude talaga. Sobrang layo sa mga Japanese na mababait.

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    1. S akin experience s taiwan, naenjoy naman mostly ang trip (since hndi nman maiwasan ang few mishap like maligaw and sort). May naging tour guide nga kami doon n bata n kung saan sinamahan p kmi hanggang makapunta s tren papunta airport. Tyambahan nga lng siguro

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  13. Hong Kong ang favorite vacation country namin ng kapatid ko. Wla namn kami naeencounter na rude na tao dun. Tsaka mas safe naman dun kesa dto sa atin. Wlang gagalaw sayo dun kahit maglakad ka sa gabi. Di kagaya dto, hoholdapin ka. Nung nawala credit card ko dun, naibalik pa sa lobby.

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  14. Personally, for me Hong Kong is one of the best countries to navigate kasi lahat ng puntahan mo may signage in english at mainam yung MTR train nila. The people naman depende sa area, some are rude, some are not. For me, safe siya. Yung sa experience ni Melai, may isang tour operator sa HK na ganyan ang galawan, known sila for their rude guides. Klook kasi is not direct tour operator but a booking platform lang so binebenta lang nila mga tour. Malamang napunta sila Melai sa tour operator na yun. For HK packages, always be wary of those offering Buy 2 take 1 tours, mahilig kasi tayo sa mura, pero yung iba napapamura na pag naexperience yung rude guide, compulsory shopping, etc.

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  15. Go to korea you will enjoy more πŸ‘ŒπŸ‘ŒπŸ‘Œ

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  16. I used klook when I went to Japan 2019 and Hk 2017 wala naman akong bad experience. Maybe bec I'm Chinese descent napagkakamalan ako na Japanese or Chinese. Saka in Hk madami naman kabayan pinoy na traveler. Magtanong ka na Lang sa kabayan

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    1. Truth. Sa pinoy kami mostly nagtatanong if ever. Walang sulok sa HK na walang pinoy.

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  17. you are in HK sweetie.

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  18. Hk people are mostly rude especially yung belong sa blue collar job, ironically. First time i asked a guy about how to buy mtr ticket going to Disney,he scream at my face! Lesson learned, make yourself familiar with transpo and maps online. Never ask direction it would be highly possible you will encounter rude peps. Buy octopus card sa airport to avoid asking how the mtr token works. Never ask a hk guy. Pag may nakita kang ibang nationality sia ang tanungin lol.

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    1. First day namin sa HK and kumain kame sa isang restaurant. May naka share kme sa table na local ksi sobrang puno ng resto. Tapos ung waitress d marunong mag english. Ang bait nung guy ksi in explain nya samen ung mga food options kase ndi written in english tapos siya pa nakipag usap sa waitress in cantonese para mag order sa amin. Magaling mg english ung guy. Siguro educated siya. Well, in comparison, rude talaga ung iba. Ung pinsan ko ilang beses sinigawan ng mga ibang locals ksi nga matanong siya.

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    2. Ako sa Pinoy ako nagtatanong pag nasa HK. Lol. Most likely ung pinoy na mapagtatanungan mo dun matagal nang nagwowork dun. maraming pinoy sa HK hehe

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  19. totoo to almost lahat na encounter namin sa HK puro rude nakakaloka, kaya sabi ko sa husband ko nun dito sa pinas hindi natin sila ganyan itrato mababait tayo at ma respeto pero sila parang bawal magtanong,sabi ko alam nila tourist destination ang Hk dapat marunong sila makibagay sa tao hindi ung lagi sila nakabusangot

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  20. Most of the Chinese I encountered in HK were rude.i don’t know if it’s just their way of speaking

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  21. Ganito din experience ko sa mga tagaHK.. Ang susungit! Sa immigration, sa taxi, sa hotel lintek pati sa Disneyland nakasimagot yung mga empleyado naturingan pa nmn na nasa "happiest place on earth" sila. Ewan ko kung bakit pero feeling ko talagang mababa lang ang tingin nila sa Pinoy

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  22. HK nationals are mostly rude, could be because of their culture. Pero same as with other nationalities, wag natin lahat ang stereotypes. As with this klook experience, hindi kasi sila customer oriented talaga. Sa ibang klook ok naman ang service.

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  23. Wow based on your comments, parang part na ng culture(?) nila ang pagiging rude. Or siguro they don't consider it rude. Still, ang miserable naman ng buhay mo kung parang galit ka lagi. Diba?

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  24. Naranasan din namin yan sa HK. Una sa immigration grabe sobrang sungit. Then next kumain kami sa resto may kasabay kami na amerikano nung kami kausap sumisigaw sila sa amin na di kami magkaintindihan kahit nag eenglish kami at tinuturo na lang namin order namin. pero pag sa kano sobrang polite naman nila.pero di naman sa nilalahat ko kasi yung iba ok naman.

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  25. When HK was overtaken by CH citizens, the rudeness is the most significant change you will notice. Dumi pa ng HK after that. Over populated, at wag na wag mag AirBnB, maygahd, swear, ikagugulat nyo mga madatnan nyong hole'in-the-wall.

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  26. Rude talaga ang mga HK nationals, from the airport up to the hotel staff especially the receptionist, they're not pleasing and polite. At lalo na silang nakasimangot kapag Asian at magaling mag English. Defense mechanism nila yung pagiging rude nila kasi Hindi sila magaling mag English. Talong talo sila ng mga pinoy kahit high school graduate lang maganda na magsalita ng English

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  27. Kapag pinoy ka at magaling ka sa English lalo ng nakisimangot at pasigaw sumagot. Sa lahat ng Asian , iba ang treatment nila sa mga pinoy

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  28. Hongkies' way of speaking, generally speaking, ang "rude" ng dating. Baka sa kanila that is their normal. I regularly work with HK counterparts at lagi ako hirap makisama sa kanila. Stressed at pagod pagkatapos ng training. Reklamo agad! Hindi pa nga ko nag-uumpisa nagrereklamo na! Enebeyen! LOL.

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