Monday, November 5, 2018

Insta Scoop: Kelsey Merritt Calls Out Bad Service of Local Airline, Thinks Better to Fly with Another Airline

Image courtesy of Instagram: kelseymerritt

153 comments:

  1. I had much better experience with PAL than other local airlines. What in particular area did they failed kaya?

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    1. Agree. I like PAL more than Cebu Pacific. World class ang pilots nila kasi laging smooth ang take off and landing. With the FAs naman, medyo off lang na masungit pero la naman ako pake sakanila. Sana lang iimprove pa ung service ng PAL

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    2. Comparing Cebu Pac to PAL is like comparing apples to oranges. Budget airline po ang cebu pac.

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    3. Sa intl PAL flights yan kase sa local flights, super ok naman eh. I get the same experience sa intl flights. Suplada and arrogante po ang mga FA. :-(

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    4. IF I WERE MAKING MULTI-MILLIONS IN ONE MONTH, I WOULD ONLY FLY EMIRATES, SINGAPORE, OR KOREAN.

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    5. Customer Service ng FA's indi talaga maganda not all FA's but most of them. Kaya never na akong ngflight sa PAL. Masyado kasing mataas ang tingin nila sa sarili. Sabagay mataas nga naman ang lipad nila :)

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    6. Ewan ko lang sa inyo kase both local and intl, love ako ng pal. Na bu-bump up ako parati sa business class nila.

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    7. Anon 1:19 - it doesn work that way baks. Hindi naman yan FX na round the clock ang byahe. Pag kalaban mo ay oras, lahat ng airlines papatusin mo, ma swak lang sa sked mo.

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    8. Baka hindi sya nakilala kya nagrereklamo?

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    9. maybe Kelsey was traveling alone? may bias pa din kasi towards pretty women (whether young or looks young) who are traveling alone specially in business class. Feeling nila sponsored by an old guy

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    10. basta ako it is very important na seasoned ang pilots ng PAL, also I can cancel my flights and rebook as an option, at bago ang mga eroplano. Sa panahon ngayon mabuti na yung sigurado ka. Kesa alam mo na fly like a person and land like a spirit.

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    11. Well, for domestic flights, mas lamang siyempre ang PAL kesa sa budget brands. Pero pagdating sa International setting, PAL does not stand a chance with other airlines.

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  2. Pansin ko lang pag international yung flights medyo supladita tong mga Pal cabin crews sa kapwa nila pinoy. Nakaka intimidate sila iapproach kasi sa ibang lagi todo smile sila pag dating sa kapwa pinoy naka straight face lang if not nakabusangot na halos di tignan sa mata. Lagi ko na o-observe yan. Unless flying in business class

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    1. Feeling superior siguro ang mga FAs ng PAL dahil International Flights na assign.

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    2. Oo totoo yan..

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    3. Ay nako true! I thought certain set of crews lang nung trip ko na yun pero ganyan pala talaga sila. Kung rumampa pa pag talikod sa kinausap kala mo super model na ke gaganda

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    4. Sad naman kung ganon. Basehan ang seats.

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    5. Yes. That's true. They dont even bend their heads when talking to you. While yung ibang international airlines na cabin crews nila they even kneel sa floor when talking especially kapag night time at madaming tulog. No wonder hindi manlang umangat sa best airline ang pal, simple courtesy di nila maturo sa employees nila

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    6. I've tried several airlines local and international and I agree on this. Middle east crews they're really nice and im surprised to western al cabin crews akala ko sila pa ang mas racist but they are also so nice. And I must say, even though cebupac's technical service aint that reliable very pleasant ang cabin crews nila.

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    7. sa experience ko mabait naman sila at magaling mga piloto ha pag PAL na international flights. Para sa akin importante yung maayos ang airplane at magaling ang mga piloto ayaw ko ng mga baguhang piloto dahil hindi tayo sure.

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    8. Nakuu true! Akala ko ako lang naka.observe nyan..may medyo matanda na pero tisay na supladita ang arrive naka.mulagat ang mata habang nag.aalok ng drinks

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    9. true nung nag cebu kami mababait crew nila, pero nung flight sa taiwan, super yayabang ng mga fa!

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    10. 1:15 yep. Totoo yun and same experience with 12:44. Iba treatment sa economy iba sa business. Di nila alam sa seat sale bazaar ko lang nabili yung business class ko. Hihi! So i wonder kung nalaman nilang slashed ang amount ng ticket ko, idodowngrade kaya nila treatment nila sakin sa economy. Haha!

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    11. 1:31 for long haul flights important din na hindi intimidating yung cabin crews. Imagine you have to deal with them for long hours, then pag may kailangan ka maiinis ka lang lagi dahil iniismidan ka everytime tatawagin mo sila

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    12. Hahaha! Tawang tawa ko sa comments 😂 Never booked pal pa, ang mahal nila compared sa other airlines tapos ganyan treatment and service pa makukuha from their FAs? Nevermind!

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    13. 12:44 Very true. Same experience. Kaya ibang airline na lang kami.

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    14. Yung matatandang crew mababait. Pero yung mga bata pa... kala mo may utang na loob ka sa kanila. Mas ok pa yung mga nasa pal express at sa ceb pac palangiti.

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    15. TRUE STORY TO, Mas masarap pang lumipad pag ibang airlines at ibang lahi ang mga cabin crew, super polite and easy to approach. Pero may mababait pa din namn sa PAL pag marunong kang makipagplastikan.

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    16. 2:30 true! Hahaha pag cold ang approach sa nearby passengers ko before me, ireready ko na ang smiling face ko at sweet greetings ko even if they dont deserve it

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    17. Next flight nyo, pansinin nyo rin na mas nice and smiling sila sa mga gentlemen kesa sa ladies! Observe nyo! Trust me!!!

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    18. Totoo naman , un FA ng PAL, di approachable, nakaka intimidate to ask something... pag may request ka ang tagal ibigay sau, makaka 3-4x ka muna na call sa attention nila, and parang irita pa nag ask sau ...

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    19. Akala ko ako lang nakaranas ng ganito marami rin pala. Ni kumot nga halos ayaw ibigay

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    20. Lalaki ako and maayos at polite ang treatment ng mga FA sa akin. Nabibiro ko pa nga like matagal ko na silang mga kakilala. Lalo na yung magaganda suplado ako sa mga panget kasi....

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    21. Sa PAL usually sa baggage lang naman ako nagkaproblem nun dahil binabalibag ata dahil me mga nasira na akong luggage And naiwan. Pero sa mga FA lalo na yung magaganda e sarap nilang kausapin at kabiruan. So travel PAL mga luma o dilapidated luggage ang gamitin. Hehehe.

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    22. I think ang reason kung bakit mababait ang PAL crew ng domestic flights dahil sila yung mas mga junior. Seniors lang kasi ang may international flights, hence the angas. But still, the airline should take a look into this kung pare-pareho na complaints ng passengers nila.

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    23. 1:31 malalaman mo ba sa time ng booking kung ano profile ng piloto mo? hshhawh.

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    24. 11:29 mostly kasi ng domestic mga pal express...yung mas mababa sa regular cabin crew. Pero ngayon kasi pinagsasama na.

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    25. Ui ito din ang reklamo ng tito ko na ofw dati. Nung bata ako, lagi nya sinasabi yan na masungit daw ang mga FA’s na pinoy sa kapwa pinoy. U know naman the elders pag may reklamo, paulit ulit sila whenever ma brought up ang topic.

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    26. Oo nga no haha 2:15 ganyan tita ko. Unli ung kwento

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  3. Kahiya. Flag carrier pa naman ng Pinas

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    1. Pinagsasabi mo? Her walk in VS Fashion show has nothing to do with our country. Mygawd! Utak "proud pinoy" spotted.

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    2. 12:44 was pertaining to PAL as the flag carrier, hindi si kelsey

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    3. 2:25 i think 12:44 was pertaining to PAL as the flag carrier. kaloka! hahaha

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    4. Hahahaha G na G si 2:25.

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    5. Pinagsasabi mo din, 2:55? Clearly 12:44 was talking about the airline.

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    6. 2:25 yung galit na galit ka na tas mali pala?

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    7. LOL! Batok mo, anon 2:25 ooh, pumuputok. PAL kasi pinag-uusapan teh. Ready comprehension mo namehn!

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    8. Kaloka si 225 hahahahahahahahahaha

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    9. Hahahaha hindi alam ni 2:25 meaning ng flag carrier! Wag puro kuda

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    10. How dumb??? Flag carrier is PAL not Kelsey wth

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    11. Mygawd! Slow spotted! 2:25

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    12. Grabe naman kayo kay 2:25...ayun namundok na sya.

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    13. Haha! Tawang tawa ako! Akala niya si kelsey ang flag carrier dahil siya ang magtataas ng bandila ng Pilipinas sa VS! Haha!

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    14. hala si 2:25, so magbitbit ng flag si Kelsey sa VS, imbes na wings ang nkasabit sa likod nya?

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  4. Never complain? Eh pang ilan rant na nya toh sa socmed

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  5. naku teh kindly elaborate why the service was bad bago gumawa ng paechos. Also kindly stop booking the cheap and discounted flights, book the regular flights so that there are options to change flight schedule , cancel or rebook your flight.There is also baggage allotment for regular priced flights.

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    1. curious ka lang at nabitin sa kwento! hahaha

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    2. You think hindi nya alam lahat yan?

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    3. Mamaru si 12:45

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    4. Lelecturan kayo ni 1245 kng gano sha kadalas mag travel, lagot kayo =)))

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    5. Mas well-travelled pa yan sayo 12:45

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  6. Bakit daw? Di manlang kinwento

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  7. Karlie Kloss ang peg?

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  8. I've never flown sa PAL before, laging Korean, Taiwanese, US, etc. airlines before. Bad ba talaga compared sa iba?

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    1. for me ok naman yung PAL. Actually I like how the pilots fly the plane. Very smooth walang aberya. Mabait naman mga crew. Maasikaso. I tried other airlines pero hindi kasing asikaso ng mga stewardess sa PAL.

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    2. Not really bad, but other airlines have more approachable attendants who seem to anticipate your needs and are alwats smiling vs. PAL where you have to specifically ask and then, as one commenter above said, busangot pa. And yes, different treatment business sa economy class; with the latter, third-world citizen talaga mararamdaman mo (and yes, I can compare since I’ve flown first/biz/economy class across airlines). But, I reserve worst airline(s) for one middle-eastern carrier who has an obvious bias against OFWs and fed us cup noodles for snacks (on a long haul flight, que horror!) and a local carrier na ganun din.

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    3. Look, I agree that PAL has points for improvements pero minsan kasi e ang demand ng mga clients or comments e first class levels. I find PAL safe and secure and most importantly, it gets me to my journey safe and sound. the meals are tasty and the staff are courteous despite being on previous flights for hours. May complaint ka pa ba?

      Minsan OA and entitled din ang mga comments ng tao. some people here just name drop of planes that you ride on to prove that you can afford. Way to go on a quality airplane that represents your country.

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  9. Sana naman nag explain si kelsey ano nangyari hindi ung magrereklamo wala naman kwento. Minsan kasi pag sumisikat na entitled na masyado. Konting problem na na encounter kuda agad!

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    1. True agree 12:57. Kahit against sa rules pag sikat or personality rant agad kasi alam nila may blind fans to back them up.

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    2. correct.Mahirap manira sa PAL at walang resibo kuda kuda lang.Ano daw doon ang experience nitong Kelsy na ito.

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  10. For international long haul i take cathay, or asiana. for local or short trip ng international like Asia i go for pal kahit marami sila keme keme reklamo ok lang. Kysa mag cebu pac ako.. wala tarmac pag nag japan ka...

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  11. I agree with her on this. Last I couldn't claim that I'm an experienced flyer as I've only tried four airlines so far - PAL, CebPac, Ph & My AirAsia & Jetstar. But based on my experience, PAL is the worst. Last September I was so excited to go back to the Philippines for my Mom's birthday, pero nawala excitement ko nung nadelay yung flight ko sa PAL. For me okay lang yung madelay e, pero yung delayed na yung flight tapos walang notice or hindi man lang nirerecognize ng crew yung delay, ayun yung off for me. Plus nung pabalik naman na ako from the Philippines, hindi ko alam kung gabun ba talaga sa PAL, pero gigisingin ka talaga ng crew just for the food? Hindi ba pwedeng lagpasan ka muna, then kapag gising ka na, for sure you will ask for it naman. So far with AirAsia ang best flight ko going to Taipei and KL.

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    1. E di sa Air Asia ka. Ang patronizing naman na complaint na gigisingin ka lang just for food? You can politely decline. they are not your servants, di nila maassume na di mo gusto kumain. Sometimes sensitivity on the part of the customer also helps when you want to have a smooth ride.

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    2. They should not wake you up. That's based on all the flights I've taken with other airlines.

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    3. Some airlines provide stickers for the headrests or eye masks na mag-iindicate na you don't want to be disturbed when you're sleeping when they start serving the food. Di din naman kasi manghuhula ang mga FA para mafigure out ang preferences ng bawat customer, di ba.

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  12. Their customer service is selective. I usually fly PAL because of its direct international flight when vacafioning in Manila, i’ve had bad experience before with other low cost carriers in terms of landing and taking off. So, i usually preter to fly PAL. If I had a choice though, i’d never fly PAL again. They’re only friendly and accomodating if you’re from other countries! No, i’m not feeling entitled, i just know that i deserve better because when i go to other countries and flying with other airlines, FAs are more welcoming. With PAL, you need to look rich or look foreign for them to welcome you on board.

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    1. Advice kaya sa travellers na you have to look presentable. Kaya pala dahilnthey will not accomodate you. Haha kaya siguro very accomodating sila sa kin

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    2. 6:12 Ikaw na ang mukhang Donya. Kaloka. Usually, yung mga simple ang mapera at yung maporma ang waley

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    3. Mukhang donya or looking maporma is different from looking presentable. Yan ang problema ng Pinoy. Pag mukhang mas nakaka-angat or mas di nakaklamang e jinujudge agad. Context please. Of course it is a flight therefore observe the right dress code. Mag sapatos at least. Ung iba naka slippers lang.

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    4. Agree, i had the same experience. Never again!

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    5. 1:53 sino may sabing dapat naka shoes sa airplane? YAN ANG PROBLEMA SA PINOY. SMH. Lecture ka pa dyan, ikaw pala ‘tong baluktot ang thinkinh. Balakajan!

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    6. 2:26 AM, hindi ako si 1:53 pero tama sya. You have to look presentable even when flying. Ikaw ang baluktot ang thinking. Gusto mo galangin ka hindi lang ng mga FA kundi pati na rin ng co-passengers mo? Galangin mo rin sila by making an effort to dress accordingly. Hindi yung parang inutusan ka lang ng nanay mo bumili ng suka sa tindahan kung makaporma ka when you travel. Please lang!

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  13. I agree! Worst airline everrrrr!

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  14. for celebrities, wag nyong siraan ang PAL dahil flag carrier natin yan lalo na kung wala kayong evidence o mapakitang resibo. Just like any other airline hindi siguro perfect pero wag basta lang manira sa socmed.

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    1. TRUE. Considering PAL is the philippine flag carrier, there’s a high likelihood it’ll be a major sponsor of an activity you’ll be involved in in the future 😝

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    2. So ano kung flag carrier? Eh kung bano ang service? Tatahimik na lang?

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    3. They wouldnt be a flag carrier for nothing. So sit down and show some receipts

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    4. Ano din ngayon kung pinay siya diba kung sariling airline nga pagsigawan niya na bulok,what an entitled woman

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    5. KadamIhan sa FAs ng PAL mag discriminate sa kapwa pinoy na sa tingin nila OfWs. Mataas tingin nila sa foreigners.

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    6. 9:16 maybe because foreigners are generally more polite when asking for something or when trying to express their concern (e.g. when there are delays or other issues) they are usually the more understanding ones. Whereas pinoys in my experience are the ones na nagwawala or impolite and rude.

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    7. what where saying here is before complaining about PAL, this Kelsey whatever should show evidence. Wag yung rant ng rant walang storya. 3:05

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  15. naku may pa trust me pa si ateng sa dulo. Teh , we don't trust you! hindi ka namin kilala. Pakialam ba namin kung ano nangyari sayo sa PAL, ikaw lang yon hindi kami at wala kang evidence.

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    1. And trust me din she keeps using the pinay card na parang gusto niya proud tayo coz she made it sa vs

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  16. I flew Pal countless times economy class from n america to pinas and always no issue. I am unsure what is she complaining di naman nya inelaborate. Parang nangsisira lang ng image.

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  17. I like flying PAL from new york, they have the most friendliest and compassionate crew esp when my very ill mother was flown back ro the Philippines. I will fly philippines airlines as long as they have service in any place i go. Mabuhay PAL

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    1. Yes. Ang nice kaya ng crew nila.

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  18. She tagged @Flypal in her post hoping that she can get a reply from them. She could have address the problem by emailing them about thebad service instead of ranting online. She didnt give pal a chance to give its side, its not quite fair to be an online influencer and a celebrity like that. Ill stomp her on this

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    1. Maraming influencer na gumagawa niyan. Mas bigger pa ang reach sa kanya. Imagine Chiara
      Ferragni with 10M followers worldwide rant against airlines on an instagram Story? Airline should do better. It cost a lot to fly. Tapos waley ang service?

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    2. Pero Pinay si ateng eh

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    3. 2:22 But kelsey only has 800k+ followers.

      Cguro pana-panahon lng yan. I've never had a bad experience with Pal in my local & international flight kaya I'll choose them pa rin.

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    4. Influencer or not, be sensitive to the company to email them properly. In order for them to respect you, you must respect them. Hindi ung ayaw mo lang ung ginawa sa yo e you won't give them a chance to explain your side. entitled people.

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  19. I also had the worst experience flying with Philippine Airlines. Their flight attendants are most rude and are trained poorly. I never used my mabuhay miles after that incident and opted for other airlines who can give my money's worth.

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  20. Hindi naman niya sinabi exact reason. Minsan ka na lang mag rant eh di sana tinuloy mo na sa IG stories kahit mahaba pa yan.

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    1. Yea she could have told the story since she’s tagging the airline. Yan ang hirap sa mga tao. Makahanash lng at makatag ganun ganun lng. Malamang hindi sasagot ng public ang big companies like that.

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  21. Kinda got turned off with this. Siniraan nya ang national carrier considering proud to represent the Philippines sa vf show. It's just bad

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    1. So true! And pinoys pa naman kung maka angkin ng lahi pag naging tagumpay but this is not good for her that shows her true character hindi sya proud sa sariling atin.

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    2. She’s just telling the truth

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    3. So porke Pinoy tayo automatic dapat purihin natin gawang Pinoy kahit hindi maganda quality and service? Kaya napakababa ng standards dito e. Kung maganda ang service to begin with, kusang gaganda image ng company. Wala nang need for celebrities na magpromote.

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    4. You can tell the truth properly. Complain or e-mail to customer service. you don't have to shame the company to prove a point. Allow them to explain their side or call them out privately.

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  22. Naging VS angel lang naging ranter na si ateng

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    1. Nakakuha ng support sa mga pinoy, and now sariling pinoy na airline sinira sa lahat hahaha what a joke, i find her So fake

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  23. If you're going out of the country and you have the money, choose Emirates, Singapore or Cathay Pacific. But if you're just flying for local destinations, then sorry you have limited options.

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    1. I recently checked airline options for my trip next year and hindi rin kamurahan and nalalayo ang rate ng PAL to other Int. Airlines. I agree, better fly with other airlines nalang kung poor service naman sila. Ganun din naman ang pricing

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    2. In short, tangkilikin ang iba. Okay. thanks sa unsolicited advice mo.

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    3. Same preference, 2:26. Add ko na din ang Qatar & Qantas, maayos ang experience ko sa kanila. Sa pagiging child-friendly imo nothing beats SQ. Hirap mag biyahe pag may kids esp if long haul flights but they make the experience less stressful.

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  24. Marami na akong naririnig na ganyan. Poor talaga ang Customer Service ng FA. So hindi na ako nag-attempt. Lol. Halos similar lang ang presyo sa Korean Air at JAL. They could’t even can an alliance so that says a lot.

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    1. True di naman kagandahan 😆

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    2. But PAL pilots are the best. Arrive ka sa destination mo for sure.

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  25. Its been a long time since I've flown PAL kasi website pa lang palpak na. On the times I've tried to book with them palaging error ang site. Natakot na tuloy ako to trust them with my credit card details.

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    1. i always fly PAL for mileage pts and i also book online, wala akong na experience na ganyan. must be your internet connection.

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  26. Don’t fly PAL. Para kang sinamPAL! 🤦‍♀️

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  27. Siguro sa domestic ok ang PAL pero try nyo international napakasusungit ng mga FAs don. Pero siguro sa kapwa lang din nila Pinoy sila ganon. Kasi my husband love PAL siguro dahil puti kasi sya.

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    1. i'm pinoy and i always fly PAL pag international flights. never naman ako naka-experience ng masungit na FAs.

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    2. Then I would say maswerte ka 10:33.

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  28. Ok naman experience namin flying PAL. It was LAX-MNL then MNL-LAX. FAs were very friendly and accommodating. I was hesitant at first, I usually book Eva Air or JAL, but I thought I should try PAL and luckily it was a good decision.

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  29. Mas maganda experience ko with PAL compared with other airlines. I dont know what happened with you. I will still fly with PAL

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  30. @Pal bantayan nyo tong passenger, pag sumakay uli e- offload nyo. Purple reklamo pag nagtagal sasakay din uli.

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  31. Sana yung mga nag-NEGA comments sa PAL ay kumikilos ng MAAYOS kasi based on experience maraming nakasabay na pasahero na FEELING AS IN FEELING ENTITLED akala mo naman millions ang binayad...hay...attitude talaga ng ibang kababayan...

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  32. i always fly PAL on personal and most esp. pag official trips. whether economy, premier economy or business, wala akong naging problema. malas ng mga artistang ito. LOL.

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  33. I think nasa training ng airline yan. Kasi yung mga Pinoy cabin crew ng Middle East airlines, ang babait at may malasakit sa kapwa Pinoy.

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  34. I wouldn't trust someone who rant on socmed but would not offer an explanation...
    She keeps forgetting? Wow.

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    1. Agree. Walang specifics, so parang tarnishing reputation lang. Baka naman kasi feeling entitled lang sa incident ang mowdel

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  35. Ok lang yan!

    damn if you do, damn if you don’t! This will also serve as a wake up call sa mga airlines na ang mga FA hindi display!

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    1. Hindi talaga pang display ang mga FA. They are mainly there to save your asses in case of emergencies. Mga entitled pinoys kasi feeling nabili ang mga FAs kung makademand ng first class treatment!

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  36. In my many years of flying, I've learned to accept that these things happen (delays, lost baggage, cancellations, theft, etc) at some point. So I don't bother arguing with airlines anymore. I just make sure that I know my rights as a passenger and get the compensation that I deserve.

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  37. ayan na naman isang artistang nag-rant sa socmed di naman sinabi dahilan ng reklamo nya.

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  38. Except for alway being late taking off, I prefer flying PAL, domestic and international. I feel safer with a Filipino pilot. The food is better and stewardesses are warmer. North American airlines sometimes use older planes and the stewardesses are older and not as accommodating.

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    1. correct,first choice ko pa rin ang PAL when flying internationally. Mabait ang mga tao, maayos piloto at may pagkain na masarap naman.Importante sa akin na walang mga balita na nag crash eroplano. Aanhin ang mga crew kung bulok mga eroplano.

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    2. Truth! safety first. Maganda pareparehas tayong mag landing ng maayos dahil buhay natin nakasalalay dyan sa mga airlines na yan. Kailangan sure tayo.

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    3. Nah, based on ratings, many more airlines have better safety ratings that PAL. Look it up.

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  39. True FA ng pal naka bwiset, ang sarap ipa tulfo, i remember last year byahe namen to NY., mga akala mo kung sino.. nag rate nga ko ng poor sa kanila sa online survey.. nakakadala sumakay..

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  40. I don’t care kung suplada/suplado ang mga FA, basta ang mahalaga laging ligtas ang eroplanong sinaksakyan ko. Kaya salamat sa mga Pilot kung maglanding at take-off eh napaka smooth.

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  41. It's better you buy your own plane!

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  42. Wala pa man din. miranda kerr attitude na.. ahahahahhaha.. goodluck kelsey!

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  43. And I always choose to fly PAL basta maayos ang timing and hindi hassle ang connection. PAL pilots make me feel comfortable and safe, not to mention their smooth landing ❤

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  44. Choose an airline na walang aberya o mga nag crash. Mabuting sigurado tayo mga friends, secondary na lang ang mga stewardess.

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  45. Hay naku, PAL is always late. Last time my international flight was delayed 4 hours and they never told us the reason why. The food is not good either.

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