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Dear Fashion Pulis,
I am a nobody, but I would like to share with your readers my experience with Benefit Brow Bar.
I always had my unwanted hair removed at Benefit Brow Bar, Trinoma branch. Last Friday, January 2, I was there to have my upper lip hair waxed. I was so shocked that my lips got burned! The pictures above was how I looked yesterday morning.
I went back to Benefit Brow Bar, Trinoma to talk to the manager but unfortunately, I was told it was her day off. I got her number and called her to discuss the incident, but she wasn't picking up the phone. I know it was her day off, but I believe that there are exceptions, especially in a service industry when a manager's attention is crucial in special emergencies like in my case. I was so disgusted. I sent them an email and as I write this, still got no response.
I trusted Benefit Brow Bar and had been their loyal and paying customer for a long time. I held on that they would stay true to their promise: " Every Benefit Brow Bar is staffed with licensed professionals, highly trained in the art of brow shaping, so they’re always ready to wax and tweeze, primp and please. " But how can I be pleased when they burned me? And worse, they did not attend to me at all?
I pay Php500 for the waxing everytime, it is pricey compared to others, but I didn't mind because I wanted to be assured of safety. But I guess they don't really train their staff well. Now I got a ruined face and ruined weekend plans. Thanks to you, Brow Bar.
By the way, I just received a text from the staff who did the waxing. At least she was concerned and was decent enough to say sorry. I still have not heard any word from the manager.
FP, I hope you could post this to your site so justice can be done and other customers will be forewarned. Thank you!
Rose Balatbat
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wow fp d lng pang showbiz site mo pang public service pa! #proudreader
ReplyDeleteWait ka lng siguro sis. Day off nman pala. Post ka kaagad dyan sows.
DeleteI so agree!! Buti ka pa FP pag nagrereport ng balita walang mga boo boo HAHAHA.
Deleteatat masyado si ate, hindi naman siguro sinadya ung nangyari. karamihan ng pilipino nakabakasyon pa, wrong holiday ka lang nadale teh
Deletekadyot lang miss, nakabakasyon pa kasi ang mga manicurista
Deletepetroleum jelly lang solusyon dito. I got my upper lip burned too when I had it waxed pero I applied petroleum jelly on it and nawala agad, didn't even leave a scar Dapat alam ng mga nagpapawax ang simpleng tips na ganito hindi yung biglang report agad. Kumbaga dapat last resort na yung pagreport. Atat makapagcomplain?
DeleteLiteral na tiis ganda.
ReplyDeleteTeary-eyed si ate sa first pic :'( pano nasunog ng wax?
DeleteUh oh, crazy waxing bar and salons on the loose!
ReplyDeletePero on a serious note, I think not all staff ng mga waxing salon ay licensed professionals. They dont even look like one. They should be displaying their license card or photocopy man lng sa nkaassigned na booth nila pra alam tlga ng customers db?
if they're licensed professionals, the service won't cost P500
DeleteP500 is like the cost of one Gala movie entrance here in the US. What do you expect?
DeleteNasa pinas te yung nasunugan ng nguso at wala sa US.yabang nito.
DeleteI think it's not burned skin but peeled skin but sorry for what happened to you. :(
ReplyDeleteYep, nabalatan.
DeleteMahapdi sa feeling at hindi basta matatakpan ng concealer. Okay sna kung pimple size lng pero grabe sa laki prang birthmark na.
Omg! She was my school mate in high school! Poor you!
ReplyDeleteIf you didnt get any response from the TRINOMA management. You can direct your concern to the main office. You may also wanna try someone from the upper management, ie Vice President. Look for the email and send your concern and all the deets of Trinoma's replies
ReplyDeletelazy lang, sumbong nalang kay FP pra maging viral agad
DeleteKakakain lang ng chocolate ice cream.
ReplyDeleteInahit mo na lang sana. Painless pa. Hahaaha
ReplyDeleteHow insensitive your comment.
DeleteOther salons only do threading on the face. I think this is way safer.
DeleteAgree ako sa iyo, 1:12 may sugat man minsan, as in maliit lang.
DeleteNext time try mo sa winx or sa strip, bongga sobra ang service.
ReplyDeleteGeez!
ReplyDeleteJust do it on your own if upper lip lng naman.
Go to amazon and buy surgiwax (yung no microwave) and much safer pa. I do this routinely.
price of vanity. pero, what can we do? the girl who did the waxing will soon be fired. feeling ko may mga salon na namagpapapirma ng waiver sa mga kliyente
ReplyDeleteI'm sorry for what happened to you pero I think di na muna dapat ipublicize kagad. It happened January 2 and you returned on a weekend. Most likely, the main office is still close at this time para sagutin ang reklamo. You said you called the manager but the latter did not pick up the phone. Did you send a text to relay your problem? I think it's wrong naman to impute bad faith on the manager's part kagad. Didn't you talk to the manager on the day your upper lip got burned? Sabi mo kasi you returned to speak to the manager but it was her day off so I assume 2 separate days yun.
ReplyDeleteWhile Benefit should fix the damage to the reader, the latter should have opted to settle the matter privately.
i agree with you. at may agreement n sila ng staff. antayin muna nya ang feedback ng manager. sa kanilang 2 ng staff mas naaawa ako s staff. cgurado tanggal sya s trabaho. sabi nga nya depressed din sya. ung reader nagkaroon ng idea s burned n eyebrow.
DeleteYou should've waited for the managers reply muna and if hindi mo nagustuhan and hindi ka natulungan sa demands mo dun mo na lang sana sinend sa fp. While i emphatize with you, the staff was humble enough din kase to admit her mistake. Anyway goodluck to you and sana mawala kagad yang burn.
DeleteCorrect 1:30 and while I sympathize with you I hope you considered the consequence of your action. They for sure did not want to inflict harm or such thing to happen. Apparently, heads will be rolling and you'd never know how many tummys that wax lady feeds.
DeleteThough not intentionally done to hurt the customer, the incident should have a quick response from the manager / head office.
DeleteTrue. She should've waited muna for the management's plan or action. Yup weekend so walang office probably. Pano kung magkasundo pala sila once na nakausap niya na yun management and may maganda naman palang agreement or nagcompromise, so nasira yun pangalan ng establishment? For sure wala naman may gusto mangyari yan. And the staff was humble enough to apologize and beg off. Sana she waited muna for the management's action. Di naman 'to tulad sa isang salon na owner na mismo nakausap niya and walang nangyari or napagkasunduan. Think before you click muna sana.
Deleteat maka emergency si ateng - life and death ba? hindi po yan emergency. please wag mong isipin na ikaw lang customer na dapat pagsilbihan sa loob ng ilang araw.
DeleteAgree Anon 12:47. Kailan mo pinagawa, Jan 2, and kaka Jan 5 pa lang, sandwiched days are Sabado, Linggo, though I feel sorry for you na they burned your skin, pero if naka off nga, I don't think the manager can be even held liable for not replying to you as soon as you wish. This is not another hairshaft moment na they ignored you for a long time tapos wala ginagawa or hinaharass ka. I just hope you have given them more time to respond, kaysa magpublish ng hate lang agad2.
DeleteAlso, isn't it may skin testing before i-apply talaga sa target area, they will first ask you if mainit ba or hindi? Why didn't you say it agad na mainit masyado? Even if ng inapply na sa area, pwede mo naman sabihin na ang init pala masyado. If you did, then the damage won't be as bad, I am sure.
Agree! She said it herself that she kept on going to Benefit kahit mahal for her, so it is definitely unintentional. Give them a chance.
DeleteI totally agree! Considering na si client na rin mismo ang nagsabi na dun sya palagi nagpapatanggal ng unwanted hair and mukhang ngayon lang naman nangyari sa kanya yung ganung incident, I think it is much proper if she waited for the reply of the manager before she aired her concern publicly.
Deleteagree. makareact naman si ateng wagas. alam nya sa sarili nyang day off yung manager at ngayong Jan. 5 ang balik ng business hours. sana naghintay na lang muna ng weekdays. kainis din. makareklamo kala mo first time sa salon na yun e regular customer pala. asar na asar lang siguro dahil nacancel ang weekend date dahil sa nangyari bwahaha.
Delete@AnonymousJanuary 5, 2015 at 6:44 AM
DeleteThough not intentionally done to hurt the customer, the incident should have a quick response from the manager / head office.
quick response demands complaint through proper channels.
Dont worry! The manager will contact u na! Na publish na sa FB eh!
ReplyDeleteNot related but nakakainis dn yun isang staff sa moa, porket mlpit na magclose pero open p nmn sila, pgpasok nmin ng friend ko hinarangan nung girl yung door as in sinara ng padabog, sinaway sya ng kasama nya at tumatawa pa sya,not door lterally but may hinarang sya sa entrance. Bastos lang
ReplyDeleteung isang staff lang talaga ha. sana pinangalan mo na rin
DeleteAt least mas magalang ang sagot niya compared kay Fred Penales. Staff pa lang yan ah. Commendable.
ReplyDeleteOuch!!!!
ReplyDeleteAre you currently using bleaching cream or retinol? Kapag ganun kasi ang laki ng chance na magkakaron ng ganyang mababalatan. Unless sobrang kapal, hindi naman halata yang ganyan, if regularly kang nagpapa wax, why not try IPL?
ReplyDeleteKya pla kc nag accutane ako dati tapos nagkaganian ako sa eye brows.. Mawawala din nmn yan
DeleteThey have a poor staff at greenbelt branch.. Bastos Lang din! I was there first para mag pa wax pero imbis ako nauna inuna yung Ibang tao Wala naman reservation. Ugh! Tapos Hinde pa ako pinapansin. Umalis na Lang ako and I went to brohaus (eyebrow threading) better service pa! Dun I can say trained mga staffs nila for threading.
ReplyDeletetulog n owner of brohaus.
Deleteno, bastos din mga tao dun esp sa north edsa.
Delete*megamall pala
Delete1:54 perfect ka? Shave ko eyebrow mo diyan! Shunga
DeleteBaka BROWHAUS lol
DeleteKeri mo naman teh!!!
ReplyDeleteIf regular cutomer ka na, bakit ngayon lang nangyari sayo? Baka nagchange ka sa nilalagay mo sa face. It might have been better if you cleared this out first before blaiming and spreading this out. Kawawa naman yung staff baka matanggal pa sya. And sigurado unintentional naman yun nangyari sa yo
ReplyDeletecorrect. kulang n lang yata lumuhod ung staff s pagsasabi ng sorry. sana hindi sya matanggal. kong ano ang mali s trabaho nya, stillni would like to commend the staff on the way she handles the issue.
DeleteOo nga regular customer daw pero biglang reklamo kagad ng bongga.
DeleteGaya gaya naman to sunod sunod na yan kesyo ganto ganyan reklamo na agad.
ReplyDeletetomah
DeleteNaku baka mawala na ang celebrity BI posts ni FP at mapalitan ng public service portion
DeleteAng kapal naman ng bigote aabot na sa may ilong ang wax
ReplyDeleteat least nagsorry yung naka-gawa niyan sa kanya. yung issue dun sa isang post sila pa nagyayabang instead na mag-sorry. sana makausap mo na yung manager. kung tutuusin dapat he/she make sure na reachable siya kasi nga manager siya.
ReplyDeleteTatawagan ka ng benefit kapag magaling na yang sugat mo
ReplyDeleteSo kawawa naman :-( dapat kc ma kuntento tayo what god gave us. Tayo kasing mga tao di tayo nakukuntento kung anong meron tayo sa buhay at pati sa sarili natin. Minsan sa sobrang paghahangad imbes na mapabuti tayo napapasama tuloy. Hindi naman masama maghagad para ma improve ang sarili pero kung pilit nating baguhin ang binigay sa atin ng langit hindi na rin maganda.
ReplyDeleteWhile i agree with you na dapat tanggapin what God gave us parang d ako makukuntento sa bigote ko lalo na at babae ako hehehe
Delete@1:07AM ako din may bigote pero hindi sobrang kapal. ayoko din galawin kasi maintenance na yan once galawin mo. yung nakita ko sa thailand sobra kapal ng bigote nya nabother ako akala ko bakla! haha babae pala. balbon lang si ateng
DeleteRuined face? I don't think so. Masyado lang yatang pinalaki agad yung issue. Sabi naman nung staff kakausapin pa yung manager kung ano gagawin about it, right? The brow bar staff who made the mistake is willing to make amends sa case mo, unlike dun sa nangyari sa isang recent post about hairshaft na arogante yung nagkamali...pero dahil ba may nagsend before nung nangyari sa Hairshaft, ganito na din agad ang course of action? Baka naman kasi may ibang product ka din na ginamit sa face mo kaya may nangyaring ganyan?
ReplyDeletehairshaft issue is soooo last year, bilis ng panahon
Deleteikr get over na with hairshaft, benefit brow ftw! haha!
DeleteABA gusto nyang magpaganda eh di magtiis sya. Nag sorry naman pala yun gumawa by accident i think naghihintay ng datung si ateng.
ReplyDeleteI agree.somethings odd about this post na nde ko mawari. Parang pre mature pa ung issue na ipost agad. And base sa picture nya, parang gumagamit ng tret si ate sa mukha kaya cguro nde kinaya ng manipis ng balat sa face. Though Nakakaawa pa din sya
ReplyDeleteThere's a form na need i fill up bago ka magundergo ng session, baka she is using whitening product/s. Tska sinasabi naman beforehand na baka mag cause ng redness yung procedure. Been a loyal Benefit Browbar customer for the past three years, they would even test the wax to your skin prior to the procedure. And I must say, si Jas ang isa sa pinaka okay gumawa sa kanila :)
ReplyDeleteactually hindi naman talaga inaadvise ang waxing sa upper lip bec mataas ang chance na masunog talaga... ikaw ba ang naginsist ng waxing? how many times have you had this done?
ReplyDeleteTHIS COMPLAINT IS TOO SOON AND A LITTLE INSENSITIVE. I feel sorry for what happened to you but the alleged burnt happened the day after January 2 and it's only January 5! Meaning to say you have composed this letter to Fashion Pulis on the 3rd or 4th of January (because this got published here in the morning of January 5th) and that makes me feel like you exaggerated the "I wrote them an email and still got no response" part. Like you said, the manager was on his off and I think it is not fair that you judge him as irresponsible for not picking up his phone. Hell I run my own business and leave my phone behind for holiday vacations. The next wise thing to do after not getting a response was to take it to the higher authority, which in this case is Benefit Philippines. It's so easy to look up and google their contact number and main office branch, girl! Don't get me wrong here, I feel for your pain right now. Good luck!
ReplyDeletehaha same thoughts here ...
Deleteoo nga ate, if regular ka na bakit ngayon lang to nangyari sayo???
ReplyDeleteTry DIY waxing like Strip It
ReplyDeleteMag- Sally Hansen ka na lang girl.
ReplyDeleteBenefit glorietta the best...!!!
ReplyDeletesa LayBare na lang kayo mag pa wax. Anyhow, it happened to me na rin but I was the one who waxed my upper lip hair with veet strip, masakit sha and mahapdi pero hindi sha nagka roon ng scar and then I realized nakalimutan ko lagyan muna ng powder bago ilagay yung strip.
ReplyDeleteYung parang mga allergies sa skin mo sa mukha mo was that part of the after effect?
ReplyDeleteoo nga ateng yung sa 2nd pic may parang mga kung anoano sa face mo? pimples or rashes? baka may ginagamit ka sa face mo na nagreact dun sa ginamit sayo when you were waxed.
ReplyDeleteI use strip wax at home for my upper lip hair removal. Sometimes, I accidentally peel off my skin. But the "lapnos" doesn't bother me because I immediately put Human Heart Nature's Sunflower Beauty Oil on the affected area/s. The following day, the affected part has dried but I still put on the oil. After at least 3 days, my skin is totally healed. Just sharing my experience.
ReplyDeleteCheck her FB account! Siya mismo nagreply sa comments na baka aksidente. FEELING ENTITLED.
ReplyDeleteRemedy agad ng jowa "Sumong sa Topgear at Fashionpulis". Ano ba!
Kaloka neng! Ikaw pa ngayon na-bash!
ReplyDeletedear rose, this is freddie. message me on viber, pag-usapan natin yan
ReplyDeleteToo soon ka nman, over eager masyado. Its the holidays, wala talagang office. Ngayon lng bukas.
ReplyDeleteOo nga check her fb account dapat sa mmda niya isumbong noh? 3:09
ReplyDeleteGustong sumikat ni Ateng wala naman sa lugar. Makaemail wagas!
ReplyDeleteBaka naman kasi may binago ka teh sa skin care routine mo na nakapagpa sensitive ng balat mo. Kapag nagpapa wax big no no ang products with retin-a and the like na nakakapagpa bilis ng pagpapalit ng skin natin kase pag na wax malaki talaga ang posibilidad na ma-lift ang skin mo.
ReplyDeleteAyun na nga ang sinasabi ko. Ksp level lang. Masyado premature ang reklamo. Ateng, tulad mo naka bakasyon din yung ibang tao. Naturally, they cannot reply asap. In emergency cases, oo tatawagan ka. Pero slight lang yang case mo, di mo ikamamatay. I swear, malayo sa bituka yan!
ReplyDeleteate eksaherada ka, may karapatan ding magbakasyon ang mga tao, porket manager wala ng karapatan mag bakasyon? over the top exxageration.. pa derma ka nalang..
ReplyDeletePangit yung pagconstruct ni ate ng letter. Walang kaamor amor dun sa kompanya kahit na sure namang aksidente lang yun or may nangyaring mali, sabi naman niiya lagi siya dito e. Hindi ko magets bakit may pa spread the word spread the word pa so that justice can be done daw?!?!?!?!?! Sabi pa niya they did not attend to me AT ALL pero sinabi din niya namang nireplyan siya ng staff na sobrang nagsosorry. Nagcocontradict lahat ng sinsabi niya. Social media exposure lang gusto nito.
ReplyDeleteMs. Rose, I think it is just right that you update the readers of this on what happened to this case and not just leave it on a bad note. It's your turn now to be 'decent'.
ReplyDeleteHad quite the same experience with Benefit GB5. Skin near my eyebrows was burned after they waxed it.
ReplyDeletesabi ni ate: yes kailangan kita ang tattoo sa pic!
ReplyDeleteIm a benefit brow bar customer in trinoma since it had open 1-2yrs ago. I never had the problem with the service and i think may nilagay ka dyan para mag irritate. Be sensitive enough po sa reklamo. Walang nangyaring anumalya or overpriced para makapagreklamo ka ng ganyan! Nakaawa si miss jas!
ReplyDeletePakibalatan po tong balatbat! Papansin po ang peg!!
ReplyDeletei always have my upper lip and brow waxed from benefit.
ReplyDeleteuna , sa benefit tinetest muna sa balat mo tapos tatanong sayo kung ok lang ba yung init kung hindi masakit
pangalawa, may waiver ang benefit na pinipirmahana na nagsasabing di ka gumagamit ng whitening, peeling treatment etc. tinatanong din siya ng nung gagawa kung di ka gumagamit nun.
I am with Benefit this time. She probably used some whitening cream or peeling cream.
I know Jasmin... she's a nice girl. She's the one who waxes my eyebrows. And yes, there's a waiver you have to sign before they do the procedure. And I tend to agree with her reply na baka nga may nabago sa skin mo... are you sure you did not use any face cream or had a diamond peel or some procedure done on your face prior to waxing?
ReplyDeletei have my brows waxed in trinoma for the longest time as well, wala namang problem. they ask nga din if you use whitening products and theres a test if mainit ba yung wax. jas is ok also. maayos naman. went there on the 2nd, mga 6pm, sabi wala daw gagawa, kukuha pa fr other branch. sana di naman natanggal
DeleteI'm sure rereplyan naman talaga siya ng Brow bar even without this social media exposure.
ReplyDeleteleave your hair alone, it exists in certain part of our body for a purpose.
ReplyDeleteGrabe ka naman girl ang OA mo naman. Mgaling si jasmin at sa kanya ako nag papagawa sa benefit trinoma and i really love their servics masyado kang demanding naka vacation nga diba manager pa special ka naman for sure di ka kawalan sa benefit marami silang client at di.sila mauubusan. Good luck nlng sau girl!!!!
ReplyDelete