Tuesday, February 11, 2014

@talk2GLOBE Refers to Heavy Data Users as 'Rotten Banana'

65 comments:

  1. LoL di nagiisip! tsk tsk~~

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  2. Tama lang ang sinabi sa evening news a few nights ago na dapat i divulge ng smart & globe sa bawat mag su subscribe sa unlimited plans nila na may cap actually. Kung hindi kaya ng mga telecom companies na eto then they should stop offering "unlimited" plans. There should always be truth in advertising.

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    1. tama! zero tolerance dapat sa false advertisement. kainis

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  3. I believe they do inform their subscribers about the cap on the unlimited data plans. i've inquired with both globe and smart when i wanted to upgrade my plans with both service providers. Both informed me of the caps they have caps on their unlimited data plans ( LTE ). And yes, they did inform me, without me asking about the cap. this was before the news broke out on this issue. I guess it's a matter of perception of the subscriber. either one may be distracted ( excitement and noise ), or they've heard nothing more when they heard the word "unlimited".

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    1. Or not perception but more of consistency on mobile providers' way of explaining the plan. Admittedly, we encounter some representatives that will not bother to explain the mobile plan for the subscribers to fully understand the inclusions of the contract. Lucky you!

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    2. Hello! Baka ngaun ka lng ng inquire, wala sa kontrata ang FUP 2 years ago same with my unliplan sa globe dsl 5 years ago. Excuse lng ha

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    3. It's not just a matter of divulging kasi. They have no right using the word "UNLIMITED" kung may cap pala. It's like saying you have eternal life but you'll die once you hit 10 million years.

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    4. Ano ID number mo sa Globe, teh? BGC office ka ba based? Tigilan ang pagpapanggap.

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    5. Teh, postpaid sub din ako at alam na alam ko ang pinag-uusapan namin ng CS ng Globe at malinaw ang lahat. Bago ako pumirma binasa ko din ang kobtrata ko kaya wag mong sabihin dahil na-excite o na-distract ang sub. Ano yung mga sub ng Globe 5 years old para ma-excite at ma-distract ng bongga? Sa pag-uusap namin ng CS ng Globe nung nagpapalit ako ng plan walang ganyang explanation na sinabi tungkol sa cap na yan. Ang mali din kasi sa Globe hindi nila sinasabi sa mga customer kaya nga may website sila para i-post nila don at meron din naman na SMS alert.

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  4. kahit sang bansa pa wala naman talagang unlimited internet/data plan. Mga manloloko yang mga kompanya na yan. Sabihin nyo totoo sa mga mangmang na subscribers nyo

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    1. I have unlimited data plan. I am with t-mobile. I never had to pay extra. I have been with them for years and I love it. :D

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    2. anon 2:35am dito sa thailand meron talagang unlimited plan, speed gets slower lang after you reach the limit but still, no need to pay for excess usages.

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    3. Meron. I have tmobile here in la and I have a truly unlimited data plan, text and call in the US. Just sayin'.

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    4. Ahhhhmmm. we have unlimited 4G data here in the states.. Do research before making a comment...

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    5. That's not true dito sa canada nag offer

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    6. Meron UNLIMITED DATA/INTERNET dito sa america

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    7. dito sa sweden may unlimited internet! parang smart o globe din! huwag ka nga mandamay na kahit saang bansa ka pang nalalaman! chuserang froglet!

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    8. My sister have sprint in the US and she have unlimited lte and it doesn't slow down. When i applied for a postpaid plan i wasn't told about caps. They jst assured me of unlimited lte. Even with their tv and print ads. That's false advertisement.

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    9. Dyan sa 'Pinas lang siguro gumagamit ng word na "unlimited" pero "limited" naman pala, tsk,tsk,tsk....

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    10. 2:35, mag research muna bago dumada, d2 sa US ang.Sprint,TMobile,Verizon,Boost ay unlimited data/internet talaga.

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  5. Why would globe expect na pare pareho ang mentalidad ng subscribers? In this day and age streaming media and torrent downloads ang pinaka rason kung bakit nag i internet ang tao....

    And you have to deal with it! Such a lousy Telco. Expect ba naman pang fezbuk at twitter ang panggagamitan ng bandwidth? Huh

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  6. Its bogus marketing!!! You dont call something "unlimited" when in fact there is a limit! Hindi ito dapat burden ng subscriber, Globe should upgrade their system to accommodate all types of plan holders, be it a heavy user or not!!!

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  7. Sa smart ang alam ko, before ako kumuha ng plan, may pinirmahan ako na FUP na memo kasabay ng mga contracts. That was the time na launch ng iphone5

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  8. Kase offer sila ng offer ng unli sa mga prepaid subscribers.. Kaya ngaun pati postpaid subscribers naaapektuhan..

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  9. It was not the case when I renewed my contract with Globe just December last year. The reason I renew it is due to the fact that they are claiming of the Unlimited Surf. I've been with them for a decade now. Recently lang nagkaganyan. Aside from the poor service (literally both customer representatives, management and their services), nothing should be expected from them. Sobrang kawawa ang mga consumers. We can't do anything about it!

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  10. i think 'rotten apple' ang tamang fruit sa context above...one rotten apple spoils the whole barrel...

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    1. Baka para geographically correct. Di naman kasali ang apples sa mga produkto ng Pinas eh. :D

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  11. natatawa ako sa hirit na saging lang ang may puso... lavet.

    anyway, they should change the UNLI marketing.. at wag na lokohin ang sambayanan!

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  12. there's no such thing as unlimited service. LOL kahit sa ibang bansa ganyan ang gimik pero me disclaimer ng fair use policy

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  13. 2:24, baka iyong kausap mo ang nag-explain sa iyo kasi sa akin walang nagsabi. and i really listen kapag nag-eexplain ang provider sa kahit anong sinusubscribe ko para alam ko. anyway, kung totoo mang may cap, dapat hindi nila i-label na "unlimited" ang service nila. kasi unlimited means no limit, no cap. by labeling their service "unlimited", they're deceiving their customers blatantly.

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  14. @ 2:24, dear, sa tagal ko sa globe. ni isang text wala ako nakuha informing me about cap cap na yan....

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  15. jUST REMOVE THE WORD UNLIMITED PARA WALANG CONFUSION HAHAHA

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  16. @2:24

    No, globe did not inform me about the data cap when I recontracted last december. They only announced the data capping last month after many subscribers got the "unlimited" LTE with their iPhone 5s

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  17. Ang alam ko dito sa canada example ang Wind provider sasabihin unlimited data pero up to 5 to 6gb lang and the rest i slow nila internet mo but still makakapag internet kapa rin.ganoon ata ang unlimited

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  18. It doesn't matter. Nagrerely kami sa word nyong unlimited. Im one of those inside 3% heavy data users. I dnt care, nagbabayad naman ako diba? Kung hindI nila kayang I-compromise, edi wag sila mag offer.

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  19. Unlimited naman talaga ang surfing sa Globe. Pag na-reach mo na yung 1GB/day or 3GB/month, babagal lang ang speed mo at makaka access ka pa rin sa internet.

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    1. 800MB/day naman, hindi 1GB. pag nareach mo na yung 800MB, magiging 30-60KBPS na ang connection. NAKAKALOKA! 30-60 KBPS?!! hindi ka na makaka youtube, hanggang facebook ka na lang, wala pang pic na makikita sa super bagal na connection.

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    2. Uh-huh. Good luck accessing the internet on Globe's pathetic 2G connection.

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  20. I did apply sa smart but they informed me na once I hit 1.5 Gig of data usage within the month my so called LTE will be downgraded to 3G pero unlimited pa rin. So I guess hindi calibrated sales reps nila.

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  21. I worked in a telco before and ung mga ganitong concerns ang pinaka mahirap ihandle/ iexplain sa customers kasi para sakin unfair talaga kaso kelangan mong ijustify ung company

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    1. Magkano binayad sayo ng Globe?!

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  22. Yeah there's unli data in some countries :) & w/ t-mobile.. I'm one of their CSRs

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  23. Dati pa my LIMIT ang UNLIMITED ng globe, I was using tattoo b4 at nung na reach ko ang 8GB usage ndi na gumana net till na expire subscription tsk

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  24. Yeah there's unli data in some countries :) & w/ t-mobile.. I'm one of their CSRs

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  25. Yeah there's unli data in some countries :) & w/ t-mobile.. I'm one of their CSRs

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  26. I swear walang kwenta talaga anything globe!

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    1. Totoo Yan san kb makahanap Ng postpaid na advance bayad...ung globe dsl ganun nung Una tinanong ko pinagmukha paq tanga Kasi Sa harap Ng bill tama naman daw ung date for postpaid...bumalik ako dala bill pinakita ko breakdown Sa 2nd page..na ngpapakita advance billing talaga...tsaka sinabi ganun daw talaga dsl nila Hindi pospaid....tsk...ay majaba pa listahan Ng panloloko nila...

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  27. Hindi lang siguro clear ang word na cap at unlimited sa lahat. Kasi sa pagkakaintindi ko eh pag na reach muna yung cap (based on their gair usage policy) hindi ka nman madisconnect kung unlimited ka kundi babawasan lang ang spees ng internet mo for a certain time until next refreash date mo - chixxx

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    1. Tumatago sila sa technicality. Unli nga pero yung fact na ilipat ka nila sa 2g pag naabot mo yung cap ay limitasyon. 2g is like having no internet at all.

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  28. natawa ko sa saging lang ang may puso. hihi

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  29. tmobile NCO Clark's top call driver yang ganyang issue..

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  30. globe sucks talaga big time, even their gadget care plans kasumpa sumpa

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  31. subscribed to pocket wifi and asked the salesman if may capping iyong aapplyan ko pero sabi nya wala kasi unli as what also written in their brochure. tapos now bigla received txt reach ko na 1gb.
    waaahhh..!
    goodbye globe.talagang iiwanan ko to a

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  32. Ang laki ng epekto ng 3%!?!?! UNLIMITED pero may LIMIT. Kaloka. Gumawa nga ng bagong dictionary.... ~ P

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  33. kung ako sa inyo stop paying, wala namang mangyayari, d naman kayo idedemanda nyan puro pananakot lang, besides, sila ang nagbreach ng contract hindi kayo

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  34. kaya mangloloko ang mga telco companies sa pinas dahil nabibili ang NTC, diba approved nila etong pangloloko ng mga telco companies na to?

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  35. grabeng pangloloko ito, nagbbenta sila ng unlimited tapos d nila kayang isupport tapos ngayon lalagyan nila ng limit...at approved ng gobyerno...bulok!

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  36. wala talagang kwenta globe, kaya nga lumipat na lang ako ng ibang service provider. more than 10 yrs na akong naging subscriber at habang tumatagal lalong lumalala ang service nila dahil hindi nila makayang makipag sabayan sa kumpetansya ng maayos. parating me sablay.

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  37. pano kaya malalaman kung kasama ka sa 3% heavy users? gusto ko lang malaman kung "rotten banana" ako >.<

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    1. I do belong on 3% heavy users.once na nagsend ang globe evry other day na idodown grade nila ung speed dahil nagreached na ng 1gb ung consumption mo..nakakaloka..ang sarap magmura! Kapag downgrade speed mo wala ka ng magawa dahil sa sobrang bagal ng connection. D naman mapacut kasi may lock-in contract...bwisit yang globe na yan! Kasumpa-sumpa!

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    2. natawa ko sayo ng bonggang bongga 4:38. lol to the highest level. bigyan kita jacket pag nakita kita. LOOOOOOOL

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  38. Kahit naman hindi ako kasama sa 3% ang bagal parin ng internet (never received this text message you guys are talking about), so what's annoying is that Globe knows the capacity is too little for the subscribers in my area, they use this kowledge to sell pocket wifi to me (which also has a cap limit btw as somebody says in the comments above, good thing I didn't subscribe) the best solution (and most expensive) is to increase capacity. They should have expected subscribers to increase (because one, it is the right time for it and two, they have put a lot of efforts into marketing). What they should have done after focusing on marketing (this strategy obviously worked) is to increase capacity instead of investing in a fancy new office. Ktnxbyerottentelco

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