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Tuesday, May 7, 2013

Letter from a Reader: Going, going...gone.

 Image courtesy of www.forum.baby-gaga.com

Dear Fashion PULIS, 

Just want to tell you my sentiments regarding Sphere. I don't know if you saw the tweet from @LikeS during its T5 launch, nonetheless here is my story.

This was just recently at the launching of Sphere's T5 line. I was following their twitter account and happened to stumble on a tweet offering the line at a price of 1,499php per month. I was enticed by the offer so I immediately asked the @ChatwithS and @SinOfS for the requirements. I also inquired about their website showing a plan 1,799 only but without the 1,499php which was their current offering that I was interested in.  

After more than 12 hours, @ChatwithS replied asking me where i saw the information and requested me to provide a link. The tone of the message was quite rude, and as if to add more insult, he/she put a a smiley at the end of the message. 

Furious, I immediately searched my whole feed and backtracked the @LikeS  account -- but to my dismay, I could no longer find the tweet. My mistake was my failure to take a screenshot of it, although a lot of people in the office saw that tweet. 

Enraged, I replied telling them that I saw the tweet but now the tweet was gone. I further added , "Ganyanan na pala. Tsk." 

The reply?  " How may we help you today? :). " 

You're getting the picture now, FP.

I  said, "No thanks - @Wise (their competitor) can help me better.

Now they tweeted me saying their T5 plan is available at plan 1,599php and I'm like sheesh Sphere.

For clarification, I have a different plan on @Wise already. 

Thank you very much, FP for providing an avenue for aggrieved consumers like me. More power!

Sincerely,
Loida

Note: Letter edited for brevity

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39 comments:

  1. Kawawa naman si Loida. Ok lang may Miggy ka naman... Edi waley.

    ReplyDelete
    Replies
    1. LOL. sya pala si Loida Mogtolos

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  2. Te, sa DTI ka magreklamo, wag dito! Next time kasi, wag abangers mode sa online discounts!

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    Replies
    1. Ok ikaw na ang di naeexcite sa discounts! Teh warning lang to sa ibang consumers... how would we know may mga ganyang kaganapan kung walang magsasabi...

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    2. Tama!! Sa DTI dalhin ang problema. Then present evidence. lolol Parang ang sungit ni Ate. Kawawang customer service. hhahaha Ngayon pa lang ba siya magpo-post paid?

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    3. kung sa tinging ni Loida mas effective ang FP site kesa sa pagpunta sa DTI na for sure naman ay hindi xa iintindihin dun.. walang pakialamanan sa paraan ng paglalabas ng reklamo!

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    4. Ikaw, bakit hindi mo to ireklamo?

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  3. Hahaha! Network wars! Wala na talagang pag-asa ang Sphere!

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  4. What is that? Cant relate sa sentiments mo teh!

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  5. Korek. Anung gusto nia mangyare? Anong point nia?

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  6. ano ba uyng sphere?

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    Replies
    1. Yan din ang tanong ko. haha! Network pala ang Sphere at Wise! :)

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  7. baka naman nagkamali lang sila nun pag tweet kaya na-delete. hmmm

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  8. ano ba yang pinagsasabi mo na mga yan? ung totoo tinry ko iggoogle wala naman naisagot na matino si google... at ano ung sphere? baka ibig mong sabihin "STIR"?

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    Replies
    1. haha.. parang synonyms of sphere.. telecom company po..

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  9. Sphere? Ibig sabihin, bilog! Lol. Dame na ngang nagrereklamo sa kanila eh. Kaya ako lumipat na lang ako sa Araw! Mas affordable kasi load nila eh. ;) ~ Miss Chuchukels

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    Replies
    1. miss chuchukels you are smart....

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    2. anon 658 you're smart too .. natawa ako!

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  10. Anonymous -- try to associate SPHERE with something like shape. The point is, the unprofessional dealings of @SPHERE Telco towards their subscribers and prospective subscribers. I just want to share my story as well. When I applied for a postpaid line with them, they asked for too many docs, all of which I provided (all recent docs). Afte about a week, they informed me that I don't qualify for a p1799.00 plan. Subsequently, I submitted my application for a postpaid line with @WISE, in 3 days time, I got my approved for plan p2000.00. In fact, one document was a photocopy (and they may have required the original). I'm glad I'm Wise!

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  11. AYYYYYY. Gets ko na to. Eto yung network na sphere :)

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  12. membership ba ito ng isang g*y bar? kklk lang

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    Replies
    1. HAHAHAHAHAHAHAHAHAHAHAHAHA!! You're funny!

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  13. i cant convince myself to symphatize. pa-sphere-sphere ka pa eh guilty ka naman kaya ka na-offend sa smiley.

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    Replies
    1. Hunga.Di ko gets bakit siya na-offend. May smiley naman pala, paano niya nasabi na rude? lolol Nagalit lang ata kasi nawala yung offer.

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    2. Huh? Do you even know what sphere stands for? Hay naku! Dami rin pala e** dito

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    3. sometimes teh some emoticons are very appalling especially when frustrated or overwhelmed.

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    4. of course i do know 12:56. i'm not as ignorant as someone who don't understand what he/ she is reacting to. hahaha

      9:24 agree they could be "appalling" perl kung may malisya lang mag-isip yung "nginitian." kung di guilty ang nagbabasa, a smiley would somehow soften the tone of whatever that statement was. agree ka din sa kin. =)

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  14. i love the code names....SPHERE and WISE hahaha! and how about for the other competitor?...may i ask?... :)

    I have also the same dismay on how their CS handles their callers...they are so unprofessional and its like they are not knowledgeable on their product and do not know how to respond on the complains...mas matagal pa ang oras mo makinig sa voice prompts kesa sa mga CS nila.....to get even...i always pay them delayed and i don't pay in full...hahaha! tabla tabla lang yan!

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    Replies
    1. teh sinong other competitor? ang araw? nabili na ng wise yun!

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  15. I have had no problems with the customer service of the said network. In fact I think user friendly and site and hotline nila,Then madali naman kausap ang CSR. Fifteen years na akong subscriber.

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  16. G user to, im sure

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  17. Akala ko ako lang ang di nakakaalam ano 'tong Sphere na 'to, hehehe. So ang moral of the story, que malaki o maliit na network, pumapalpak din. What's new? Kaya 'lika na, move on na tayo. Lol.

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  18. Dear Loida, you didn't realize how easy it is to search for you on twitter, did you? I saw your exchange of tweets with ChatWithSphere. Looks like, they were attending to you politely. Believe me, I am a Wise subscriber. But I don't think there's any point whining here. You may be just upset for the lost promo. Deal with it. Move on. Glad you ended up with Wise :)

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    Replies
    1. True. I don`t get what she`s whining about. There was nothing rude to the way she was attended to.

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  19. Actually, may plan 999 nga sila eh. Galing kaya nila. And sila yung nakaisip na iba-ibang lockout periods. Ang galing!
    No matter what other people say, sa totoo lang, magaling si Sphere.
    Ang linis pa ng image. Naturnoff ako sa mga commercial ng mga kalaban nila...masyadong patama,parang hindi professional.

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    Replies
    1. AnonymousMay 7, 2013 at 4:32 PM

      "Ang linis pa ng image. Naturnoff ako sa mga commercial ng mga kalaban nila...masyadong patama,parang hindi professional." <-- what can you say about the statement made @Sphere's CEO against @Wise subscribers sometime ago? That was really uncalled for. Unprofessional. Unethical.

      Basa basa at research din pag may time.

      Delete
  20. My entire family (mother, father, brother, sister, tita) has been with Sphere since the mid-90s. We've held both prepaid and post-paid, pero wala pa naman kaming major issue na na-encounter.

    We do tend to be diligent about things like documents and updating our accounts: factor din siguro yun...ano pa... lahat ng postpaid transactions namin ginagawa sa branch mismo...ah...

    karamihan din ng transactions either sa Avenida de Queso, sa tatsulok or dun sa tindahan ng sapatos sa norte (natuwa ako sa kanila noong Nov 2010 kasi nakakuha ako ng IPhone 4 agad-agad kahit mahaba ang pila)...yun. Sharing lang.heheh

    ReplyDelete