Image courtesy of Fashion PULIS reader
Saturday, May 11, 2013
Fab or Drab: British Popstar Paloma Faith in Michael Cinco at the MET Gala
Image courtesy of Fashion PULIS reader
Note: Headpiece by Philip Treacy
Friday, May 10, 2013
Is He Going for Real Love or She’s Just a Back-Up?
Image courtesy of www.shelovesme.bandcap.com
Misery loves company. Is this why character actress CA and confused actor CO seem to have the hots for each other lately? Is loneliness something they have in common these days? Don’t look now, but it seems so if rumors are to be believed.
Not too long ago, CA broke up with her actor beau AB after a brief relationship last year. The quiet and unassuming CA seems not in a hurry to get hitched as she is enjoying her single-blessedness by spoiling herself and getting busy with her career.
On the other hand, CO seems in limbo, both personally and professionally. His personal life – as in his once controversial romance allegedly looks unstable now. Adding to CO’s misery is his career’s standing which some insiders say is neither here nor there as well. What could have happened to the hand that once expertly handled him? Maybe CO has the answer.
Some people privy to CA and CO allege that the two are constantly seeing each other - not for a project together for they have none. For whatever reason, well, it’s nothing to be surprised at actually. Hasn’t CA just proclaimed she is as free as a bird? But what about the guy? Well CO who is very secretive about his private affairs is not exactly known to be a faithful one, right? Unless - we hear from some European girl to telegraph to us the real score between them.
"Nobody really cares if you're miserable, so you might as well be happy." ~ Cynthia Nelms
Please abide by the GUIDELINES in writing comments if you want them to be posted. Initials and comments that are too explicit will not be accepted.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Letter from a Reader: Notoriously yours, JTelecoms
Image courtesy of www.ibomawards.org
Dear FP:
I
am a very loyal fan, and I have been reading the horror stories on your
blog regarding JTelecoms. It's pretty obvious they're unbeatable when
it comes to notorious customer service.
I
have been in touch with somebody from JT. I really do not know him and
his post in the company, but since he was the contact person of the
Commission's COM head here in our province, I guess he must be a
bigwig.
To sum it up, I am complaining about four things, all of which are fully explained in the exchanges below.
1. Misleading information on billing leading to overpayment.
2. Inaccurate information from customer service representatives, which again may cause a subscriber to overpay.
3. Misleading advertising and marketing.
4. Lack of concrete action.
As you can see, all of these
complaints are not what you would expect from a such a big company. It's
beginning to look like a scam, a fly-by-night organization. You'll be
made to look like a fool, always given the run around with your
complaints going nowhere. At the end of it all, the helpless consumer
will be made to pay for huge amounts that this company says you owe
them.
I
am forwarding to you my exchange of emails with them to give you an
idea of what happened. Even with a COM head present, it's still the same
- they ignore customers.
For the record, I have been with JT for more than 10 years now. And I have never been so disgusted with them as I am now.
I give you full permission to publish these
exchanges as you see fit, but please hold my details for
confidentiality. I have also included the same files I sent them to
prove my claims.
***
Hi Mr. Carl,
It has been close to two weeks since my first e-mail and follow up. I still have not heard from your good office.
What should I do next?
Also,
it is already the 7th of May. Your customer service supervisor
promised that my most current bill will be generated at most 10 days
after my cut off, which was on April 26, 2013. The 10 days would have
lapsed on May 5 or 6. Until today, I still do not have the bill
generated, at least as far as the Web site is concerned.
Again, what are steps that I need to take to finally just put all these behind me?
Thanks
Benny C.
***
Dear Mr. Carl:
This is just a follow up on my concerns detailed below.
What should I do next?
Benny C.
***
Dear Sir:
I am Benny C. I used to work with Basol in Croakland Ltd.
I
am writing you to consult some possible misrepresentation on the part
of JTelecoms JT regarding my account. In short, they have been
misrepresenting charges to my account to make me think that I am still
under my allocation. Then they are charging me a lot more for the
period.
Is this something that the Commission COM handles? What is the proper procedure in filing this type of complaint.
Thank you.
Benny C.
***
Carl;
Forwarded to you the
complaint of Mr Benny C. Please coordinate directly with Mr C. as to the
nature of his complaint and let me know of its status.
Your usual immediate action is highly appreciated.
Jake
***
Sir Benny,
Good PM, did this concern, queries or whatever manner brought to the attention of JT?
Thank you.
Carl
***
Mr. Carl:
Yes. But I have been given the usual run around and the lack of concrete action is appalling.
I have three complaints actually, which I will be detailing here.
I
have been a subscriber of JT and have been checking on unbilled charges
for my account. For the last week of March and the first few weeks of
April, I have been checking for it online. For that period, my unbilled
charges had been zero to around P10. As such, I continued to
INTERMITTENTLY use my JT line whenever I was out of the house because I
was subscribed to your three-hour freebie.
On the afternoon of April 21, I decided to check on my unbilled charges. To my surprise, it had gone up to P1,947.62!
I immediately called up JT service hotline and was told by the customer service agent CSA of the following:
·not to rely on the information given by their system as they are undergoing modernization
·Assured me that my unbilled charges as of that day was only
P10, which would match the unbilled charges reflected on their Web site.
·Refused to connect me to a supervisor saying that a supervisor would have no new information to tell me.
Nevertheless,
I was curious as to where their automated system would pluck out a
specific amount. I have been reading about the horrors of questionable
bil charges and I do not want that to happen to me, so I insisted on
talking to a supervisor. After telling the CSA countless times that
unless he connected me to a supervisor, I would not continue the
conversation with him, he finally relented.
Half an hour on hold, I finally got to talk to a
supervisor who told me that I was being charged that amount primarily
due to using up 14,000 kb of data.
I
contested this charge as I rarely used the mobile data connection on my
phone. At home, I use my PLDT Wi-Fi connection. I also track my data
usage on my phone and have been careful not to exceed three hours, which
is my free allocation from the freebie. The tracking on my phone
estimated only 8MB used for the same period, a far cry from the 14MB
that JT was charging me. Screenshot of my data usage from the phone is
attached.
On
top of that, I repeat that I am a subscriber of your 3-Hour Surfing
Freebie, as part of my Plan 299. I am pretty sure that I have not
exceeded the 3-hour allocation, so why the charge? I cannot understand
why JT makes subscribers think that they are charging by the hour and
then turn around and charge subscribers per KB used. Do you mean to say
that you would first charge me by the time consumed under the freebie
then start charging me by kilobyte after the plan is consumed? I
challenge you to show me a page on their Web site that explains that.
They mislead people into thinking that they are paying by the time
used, which is not as expensive as paying per kilobyte!
I
am filing a complaint against JT for their blatant misrepresentation of
usage. Had I continued to rely on your Web site, and had not
diligently checked on my account thru their hotline, I shudder to think
just how much more I would be billed. This is classic fraud, a bait and
switch only that instead of being offered a higher priced item, you are
duped into thinking that everything is alright. I understand that you
are undergoing network upgrades, but there are no disclaimers anywhere
on your site that the charges posted there may not be accurate!
As you can see from the screenshot it says that as of April 22, 2013, my unbilled charges are still P10.27.
To sum it up, my complaints are:
1.
Misleading information on billing leading to possible overpayment. No
notice on the My Accounts section of your site, making people think that
they are spending within their plan allocation. In fact, it is very
blatant to see the lesser charge and the as of date being current.
What's worse, I was told that I would have to wait
for my billing to be generated before anything on your part could be
done. That means more stress and aggravation on my part. I just want
this to be done and over with, so that I could take the necessary
actions. If I am going to have to question the charges, or pay them, I
would like JT to show me:
1. Why I am being charged,
How many hours I have been using the mobile data connection.
How many Kbs am I going to pay over that you say is more than my three hour allotment.
Details on the time stamps and the URLS visited, to show that
indeed, my data usage has gone over three hours and indeed it justifies
that much kilobytes.
Nobody, not even the supervisor I talked
to could tell me that. All they told me repeatedly is that I would have
to wait until my bill is generated before I could do anything.
2. Inaccurate
information coming from your CSA's, which again may cause a subscriber
to overspend. Your automated system contradicts your Accounts Web site.
Your CSA's contradicts your automated system. Your customer service
supervisors contradict your agents.
Your subscribers get dizzy which one is accurate and which one is not.
Your
CSA was very adamant that my unbilled charges was only P10, even after
asking him about it not just five times, he said that it was only P10.
But the supervisor contradicted that and said that it was indeed close to P2,000.
Had
I believed your agent, I would be paying more than the P2,000 and not
have my data connection deactivated as a safeguard against additional
charges.
Also, in refusing to connect me to a supervisor more
than thrice, your CSA also LIED in saying that the supervisor would not
have any material information which he had already given me.
3. Misleading advertising and marketing.
I
can see that you have changed your postpaid promotions, but in the
previous one, you offered three-hour mobile surfing as a freebie. If
your customer service supervisor was to be believed, customers are
charged by the kilobyte they use and not by the number of hours.
If that is so,
you let subscribers sign up for three hours of mobile surfing, then
charge them per kilobyte at some point after that allocation has been
used up? And that is without ANY warning on your site (Please see the
screenshot of the cached page on Google which proves what was on your
Web site before, as well as a copy of your marketing materials.) It is
very misleading and fraudulent.
4. The lack of concrete action.
Why
your customers would need to wait before being served, being lied to,
and not being able to get accurate information on THEIR OWN ACCOUNT from
JT's OWN SYSTEM is appalling. Until now, I still do not know whether I
would be billed P2,000 or P10.
Lastly, Mr.
Carl, before all of these happened, I have been recontracted for another
two years. Seeing that my first contract ended only on April 19, and
seeing that my cut-off is on April 26, 2013, I am thinking that the
recontracting had not taken effect yet. With this experience, I decided
that I am not willing to spend time and effort monitoring my JT account
and end up getting miserable, helpless being lied to with all those
fraudulent information. I have been a subscriber for so long, I would
like to be allowed to terminate my contract without having to pay the
pre-termination fees.
Note: Letter edited
Please abide by the GUIDELINES in writing comments if you want them to be posted. Initials and comments that are too explicit will not be accepted.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Oops, Heart Evangelista Can't Vote for Chiz Escudero
Image courtesy of Instagram: iamhearte
Source: ph.news.yahoo.com
Senatorial candidate Francis "Chiz" Escudero is deemed to lose the vote that could matter most to him.
The re-electionist senator couldn't rely on girlfriend Heart Evangelista's vote come election day because the Kapuso actress isn't registered in Comelec (Commission on Elections) to begin with.
Love Marie Payawal Ongpauco, Heart's real name, is nowhere to be found when Yahoo! Southeast Asia checked Comelec's Precinct Finder. The actress also admitted this to Yahoo! Southeast Asia.
"Yes I'm not [registered]. In fact I feel sad that I can't even vote for my boyfriend but since I dated Chiz I realized the importance and significance of the right to suffrage," the actress said in a text message sent through her manager.
"It's our chance to affect change in our country," she added, referring to elections.
It could be recalled that Heart made waves recently when she posed for the Election Issue of Esquire Philippines. The Kapuso actress was pictured wearing a white statement tank that screamed VOTE, a strong message to over 50 million registered Filipinos.
But it seems that Chiz no longer needs Heart's as he's already secured of another Senate seat, the latest SWS survey hinted. Chiz has always ranked between 1 and 3 in surveys, but the highly publicized feud with his "would be-in-laws" that made the headlines last March appears to be Chiz's bump in the road to 2016 presidential polls.
On Monday, the re-electionist senator is set to cast his vote in Sorsogon. It is not immediately known whether Heart will fulfill her girlfriend duties and accompany Chiz in the election precinct.
Who Wore It Better: Mrs. Doubtfire vs Kim Kardashian vs Homer Simpson
.PNG)
Image courtesy of Fashion PULIS reader
Thursday, May 9, 2013
Some Wasted Gem
Image courtesy of www.some.mx
SEASONAL but talented actress SA had seen it all – been there, done that, so to speak. A veteran of life’s countless struggles, she had it all at a very young age – fame, awards, money - then losing them all, too. A product of showbiz lineage, SA could have reached greater heights had her career been professionally handled early on.
Having to work so young, an unhappy childhood, experiencing family abuse growing up, among others could have contributed to the many complications in SA’s personal life in the latter years. Thus towards adulthood, she became difficult to work with, made worse by a number of major health concerns mostly from her own doing.
Many thought that her marriage could have saved her from total devastation, but it didn’t. Years after, the union fell apart, and so was her life and career. SA had been given so many chances, but each time, she blew them all off. Now, she is again trying real hard to prove herself to the skeptics that she indeed is a totally changed person. Having no one to cling to, she needs to grab every project no matter how small to be able to survive decently.
Luck is on her side ‘though that there are still friends who are willing to help her get on her feet. Thus she is able to work again. But oh so sad – bad habits die hard, really hard.
On the set of a show where SA got invited to join, the show’s staff ST had a hard time with her because she was asking for so many things like outfits to use daily, and accessories to go with it. SA was also asking the make-up artists to give her some make-up stuff that she can use.
In the succeeding days, SA made the dressing room of the show’s lead star LS as her hangout place. Until PS and LS began to notice that some things were getting lost – make-up, accessories, clothes. Without having the need to investigate, the culprit was pinpointed in no time.
“The longer you do the wrong thing, the harder it is to do the right thing.”
Please abide by the GUIDELINES in writing comments if you want them to be posted. Initials and comments that are too explicit will not be accepted.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Letter from a Reader: No Fun Eating Pancakes
Image courtesy of www.bb.org
Hi FP!
I
am so glad that aside from newsworthy BIs, magazine cover updates,
interesting polls, celebrity evolutions, attention-inducing pictures
and awesome prizes, your site has become the vehicle to express the
often unheard voice-of-the-commons, so to speak.
My
horror involves this acclaimed (though only in East Coast US), recently
opened whole day breakfast restaurant located in an upscale portion of
the metro. You see, my US-based sister has been bragging that she
frequented this place and all their entrees are so good. So when they
opened a branch here in Manila a couple of months ago, I was ecstatic.
I
am from a far-flung place and had only the chance to fly to Manila last
April 29 due to some work-related errands and having a meal in the said
resto would have been my 'reward' to myself for all the work that day.
After braving
the scorching heat and a few misses since I am unfamiliar with the
place, I was able to locate this resto. I entered and waited for a few
minutes and I was given a table near the kitchen so all their servers
passed in front of me, in short I was positioned where I can be easily
seen by all their servers. It also had an astounding view.
I ordered iced
tea and their best seller - pancakes. The diabetes-inducing tea was
served immediately. Few sips and I requested for some water to dilute
its sweetness. I was having a grand time as I checked the view, took
some pictures for Instagram, familiarized myself with the menu, just
immersing myself that I was already inside this restaurant that I had
longed for to visit.
After thirty
minutes, I asked for a refill of my tea. Forty five minutes after and I
already stopped sipping my tea or else I might need insulin shots the next
day. I asked for a water refill instead. Fifty minutes. One hour. I
noticed that the orders of a group of eight fifty-ish women that were
together with me when I entered were complete yet my single order of
their bestseller, whose process of cooking I believed they have already
mastered being a bestseller, was still nowhere in sight. What is so
difficult about cooking pancakes?
I tried to stretch my patience further until I was
able to call the food server's attention. In my cool tone I asked her
if it is really normal in their restaurant to wait for more than an hour
for a single order - a run-of-the-mill bestseller that can be made
straight from a 'cookie-cutter mold'. She called the attention of the
server in charged of me. The latter then said that she thought I only
ordered tea.
I almost blew
my top on hearing this and if not for the alta vibe of the place,I would
have made a scene. One won't go to Hong Kong to eat at McDonalds. Ergo,
I went to their restaurant for the pancakes. And coming here to drink
their tea did not make sense either. This is not CBTL. The server
promised to hasten my order and in three minutes, wallahhhhhh, my order
came. Please take note that she had not asked me what was my order again
when I cornered her but she was able able to give me my exact order.
Liar, inefficient or plain dumb: you decide.
Afterwards,
I was so disgusted that I could not recall how my order (pancakes)
tasted like. I just played with it, mashed it and drew pictures on it
just like a child disgusted with his food. I paid and hurriedly left
bringing with me my nasty experience.
Thank you very much FP for giving importance.
Lanie
Note: Letter edited for brevity
Please abide by the GUIDELINES in writing comments if you want them to be posted. Initials and comments that are too explicit will not be accepted.Note: Letter edited for brevity
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Marjorie Barretto to Sue Person behind Half-Naked Photo
Source: http://ph.omg.yahoo.com
Marjorie Barretto is suing the unnamed person who is the source of her
half-naked online photo for violation of the Anti-Photo and Video
Voyeurism Act, which has been made into a law.
This, Marjorie’s lawyer, Lorna Kapunan told Yahoo! Philippines OMG! in a phone interview.
According to the law, the culprit, when found guilty, must pay a fine of not less than P100,000 but not more than P500,000 and imprisoned for not less than three years.
Kapunan added that her client has an idea on who posted the offending photo, but doesn’t want to talk about it for now. The ball is now in the hands of the Natonal Bureau of Investigation (NBI), which is set to find out who the source of the photo is. Kapunan also revealed that her office has written all the blog sites to get to the bottom of the scandal.
Atty. Kapunan added that her client Marjorie thinks the photo scandal has nothing to do with the ongoing Barretto family feud.
“She is the most quiet of the Barrettos. She has not sided with anyone and she has not made any public pronouncement about the fight between the two siblings (Gretchen and Claudine),” Kapunan explained.
Marjorie’s main concern, according to Atty. Kapunan, is her five children, who are exposed to online media at a very early age.
Kapunan also said that this will be a test for the Anti-Photo and Video Voyeurism Act since nobody has filed a case for violation of the said law until Marjorie’s case came up.
This, Marjorie’s lawyer, Lorna Kapunan told Yahoo! Philippines OMG! in a phone interview.
According to the law, the culprit, when found guilty, must pay a fine of not less than P100,000 but not more than P500,000 and imprisoned for not less than three years.
Kapunan added that her client has an idea on who posted the offending photo, but doesn’t want to talk about it for now. The ball is now in the hands of the Natonal Bureau of Investigation (NBI), which is set to find out who the source of the photo is. Kapunan also revealed that her office has written all the blog sites to get to the bottom of the scandal.
Atty. Kapunan added that her client Marjorie thinks the photo scandal has nothing to do with the ongoing Barretto family feud.
“She is the most quiet of the Barrettos. She has not sided with anyone and she has not made any public pronouncement about the fight between the two siblings (Gretchen and Claudine),” Kapunan explained.
Marjorie’s main concern, according to Atty. Kapunan, is her five children, who are exposed to online media at a very early age.
Kapunan also said that this will be a test for the Anti-Photo and Video Voyeurism Act since nobody has filed a case for violation of the said law until Marjorie’s case came up.
.PNG)
Wednesday, May 8, 2013
Putting Them Down!
Image courtesy of www.gayecrispin.wordpress.com
Lucky Star is getting the best showbiz has to offer. What others before him can only dream of, TS’ blessings fabulously landed on his lap in record time - like a bolt of lightning.
LS’ fame surprise industry followers as to how someone so raw in talent can suddenly achieve such celebrity status, with nary a sweat, so they say. Critics say it’s undeserved, because LS only capitalized on his family’s showbiz lineage. But to be fair to him, LS has unique charm that probably helped catapult him to where he is now.
But unlike other stars, just as fast as his phenomenal rise to fame is the sudden emergence of his many critics/bashers that have sprouted all over especially in the social networking sites. Fortunately, the famous and famously hated LS has tons of fans who are always there like armed forces ready to defend their idol – hook, line and sinker.
What makes it difficult for his bashers to soften up on him is LS’ public relations or lack of it, that border on arrogance. Observers alleged that LS has that distinct attitude that's quite irritating for a newbie, to say the least.Several episodes of his alleged arrogance - the way he mouths words even to his well-meaning critics says a lot. Some thought that LS is only brash to his critics and bashers, but not a few have met the sharp tonque of this little, rich boy.
During visits to the jobsite of his ongoing project in the metro, LS minces no words castigating and cursing the project managers and workers PW every time he sees them doing things not to his liking. PW’s are aghast never thinking that this boy who is young enough to be their son or grandson could just say those words to put them down.
Fame is a dangerous drug indeed, especially to the impressionable young who seems to have difficulty with social behavior vis a vis his celebrity status. To whom much is given, much is expected. Women fans who only want to take pictures don't deserve crassness. Hope his elders and career handlers will not just resort to the usual damage control but rather will make effort to refine the image of this uninitiated. Some good manners won't hurt.
Hopefully, LS gets to think a little just how critics are vital for stars like him in the industry. People say that LS must address such controversies, or he will be forever pegged as his infamous American counterpart. Just because you’re famous doesn’t mean you’re good.
For one so young, LS' sudden fame and windfall can be history if not properly handled. Unless he plays his cards right, it's too early to tell what awaits him in the industry.
"Some people obtain fame, others deserve it." - Doris Lessing
Please abide by the GUIDELINES in writing comments if you want them to be posted. Initials and comments that are too explicit will not be accepted.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Letter from a Reader: Why It Fails
Image courtesy of www.wsuent.wordpress.com
Dear FP,
I
am writing to vent out my frustration with one of the
telecommunications company in the Philippines. I've been a postpaid
subscriber for more than two years now, and I was informed that I am
already entitled of their loyalty reward.
Upon
hearing the options (free handset, monthly rebate, and the like), of
course I felt excited. I've been meaning to change my handset since time
immemorial, and an offer as tempting as that is actually hard to
refuse. Last April 13, I told one of the representatives of JT's loyalty
department that I will upgrade my plan 599 to plan 999, and I will
avail of Samsung S III mini with color mint blue. I was promised that I
will get the confirmation within 24 hours that my plan was already
upgraded, and that I will have to wait for 48 hours to receive the
re-contracting form through my email address. I was also given an option
on how to claim the handset: By delivery or pick up. I chose it to be
delivered since it will only take five (5) working days instead of
picking it up which will take six (6) working days. When everything was
finalized, we ended the conversation with the expectation that nothing
would go wrong.
Came Sunday, I didn't receive any confirmation. But I
gave them the benefit of the doubt and waited. So Monday came, then
Tuesday, then Wednesday... And no confirmation nor re-contracting form
was sent to me. I was growing impatient, to be honest.
I decided to ask
their representatives on Twitter. I kept on asking them since Monday,
April 15, but they could not even give me an assurance that they were
doing everything to address my concern. I was also asked for the
reference number but I could not provide since I wasn't given any by the
representative. They promised that they would escalate my concern. I
knew I couldn't do anything, so I just decided to wait.
Tuesday,
I asked again why the form was not sent. Wednesday, I asked again if I
would receive the phone, April 19. I was not given an assurance.
Thursday
came... still no decent response from them, I decided to call their
hotline at around 11 AM. During the conversation, I asked if my plan was
upgraded, and I was shocked upon learning that it was already upgraded
last April 13 yet! Of course, I felt like I was being deceived and lied
to. I asked why I didn't get a confirmation message, and she answered
(not the exact words, but let's just settle with this): "Ay sir,
automatic na po kasi yun." I didn't want to argue anymore, so I just
decided to get the reference number, since I was not given any by the
person who called me last April 13. Finally having the reference number,
I ended the conversation.
I then decided
to ask @SpeaktoJT on twitter to confirm whether or not the reference
number given to me was true and correct. "YES," the representive replied
and asked for the number, but after giving it, alas! I didn't get any
more response. I kept on tweeting: "Feedback, please?" But it all fell
on deaf ears. I would understand if @SpeaktoJT was not responding to
other tweets, but I was infuriated when I saw that my concern was the
one not given any attention. In the end, I vented out all my frustration
using my Twitter account.
At around 7 PM, I
called their hotline again, and waited for more or less 10 minutes
before somebody answered. I told the person that I was so frustrated
with the way their representatives handled their customers concern. I
also asked her why I still haven't received the re-contracting form. So
she told me that she would send another one. And I got it in 2 minutes!
See? If sending that form would take so quick, why did they have to make
me wait for so many days? I felt like they were just making a fool out
of me! I also asked her why I didn't receive any confirmation message
regarding the upgrade of my plan, and I was informed that my plan was
PROCESSED but it was NOT CLOSED. So that means that I was still using my
plan 599.
I was also told that the handset should have been
delivered that day, April 18. I asked if I would get it on Friday, April
19. the representative couldn't promise me anything so I asked her to
transfer me to their Account Specialist since I needed to have my plan
upgraded. I talked and was promised that I would receive the
confirmation within 24 to 48 hours.
Friday afternoon came. I called my Mom at home to
ask if she already received the handset, but she told me that she waited
to no avail. I was really furious and tweeted again, I got one of their
promises again to "escalate" my concern.
Earlier this morning, the person who called me last
April 13 called again and apologized for the delay. I was informed that I
would have to wait for five (5) more working days for the handset to be
delivered. That news shocked the hell out of me. I asked her why do I
have to wait for another five working days, and I was told that they
have to reprocess my application. I asked her if it can be delivered
this coming Monday since I already waited for five freaking working days
already. The answer was in the negative. I was once again promised that
the handset would be delivered on April 26. I couldn't do anything
about it. I wanted to shout, but I know it wouldn't amount to anything. I
told her that the handset better be delivered this coming April 26
because I was already growing tired of all their delays.
FP, this has been the MOST FRUSTRATING experience I
ever had with JT. Their JT slogan is such a misleading statement, based
on what I experienced, it seems as if they don't really care at all!
They didn't even consider my being a LOYAL CUSTOMER! I thought
customers like us are given preferential attention for sticking it out
with them for years. I was really frustrated with the way their people
handled our concerns. No wonder people kept on changing networks! What
they only deliver are empty promises, and making their subscribers
resign in frustration!
I am not writing
to bash them, nor because I want their reputation damaged. I am writing
because I want to share how I experienced their VERY POOR SERVICE. It
would have been okay if they did not give me an exact date or time. Or
if only the handset was delivered on time, then it could have
compensated my frustration. But that was not so.
I know that this
is not an isolated case. I know that I am not the only victim. But I
want to let it out because I want people to know that they are not
alone. Or maybe I want JT to see this and act on their poor, frustrating
service. They are a big company, and they should know better than to
treat not only their ordinary customers, but also their loyal ones this
way.
I do hope that
this letter gets published, because it's the only thing that can make me
feel better right now. I know many people can relate with this
experience. I know I am not the only one. And I am hoping that my voice,
though little or insignificant to some, may be heard by those concerned
people.
Thank You!
FP, this is your loyal reader and JT's disappointed customer, signing out.
Please abide by the GUIDELINES in writing comments if you want them to be posted. Initials and comments that are too explicit will not be accepted.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
Follow @FashionPulis on Twitter for the latest update. Please continue to send your juicy stories to michaelsylim@gmail.com. Thank you very much for loving Fashion PULIS!
Disclaimer: The comments of the readers do not reflect the views and opinions of Fashion PULIS.
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Subscribe to:
Posts (Atom)
LinkWithin
