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Wednesday, September 30, 2015

FB Scoop: Doctor Narrates Infuriating Incident with CEB for Imposing Conditions Before Sick Baby Could be Allowed to Fly


Images courtesy of Facebook: J-gen Dela Cerna

60 comments:

  1. Kawawa naman yung baby at yung Daddy. :(

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  2. Kamusta kaya ung baby?

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    1. Wala na bang time to check with the airlines Kung papano procedures pag me kelangan I-travel Na ganyang mga situations? Was it biglaan na dapat dalhin agad or me time naman to ask coz it seems yung time na na hold sila eh mas Matagal pa than having to confer first with the policy of the airline with situations like that. It's like yung tawag ka muna before ka pumunta para handa na at walang abala not yung Kung Kelan andun na Saka Lang malalaman mga kakailanganin. Unless super biglaan na nung nilabas ng ospital eh pabiyahe na agad Kung ganun kaemergency pero they were stuck pa and Hindi din pa nakasakay until the 4th flight pa ata.

      Sa mga magrereact Kaya ko naisip yun coz alam niya presyo ng private emergency plane while me strict policy mga passenger planes sa mga pressurized objects. pabango nga bawal eh coz for the so called safety of all na din na sakay. Sana nlng is Meron ng mga medical facilities na kahit papano e advance na sa mga first class cities in the provinces at mga dalubhasang doctors na din para Hindi na kelangan pang bumiyahe. And Sana ok din naman ung baby.

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    2. 1:13 If you read the post properly it says "he was only advised today

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    3. "He was just advised to bring a portable o2" which means they made an enquiry. clear enough walang proper communication ang crew nila as hindi alam ng ground crew kung ank pwede or not sa plane.

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    4. @ 1:13 AM Pakibasa po ng maayos. The father was advised to bring a portable O2 kaya bumili siya ng portable cylinder worth 7k. Pagdating nila ng airport dun lang siya sinabihan to replace the portable cylinder with an electric oxygen concentrator. ANG TATANGA TALAGA NG MGA TAGA CEBUPAC!!!

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    5. te 1:13...ang haba ng comment mo pero sana may reading comprehension ka din..sabi nga ng doctor diba..the father was advised to just bring portable O2..di naging specific ang crew nila sa pagbigay ng information

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    6. I think it was an emergency situation given that they took the earliest flight possible and with a doctor. Napatagal lang because they had no choice but to really comply with the policy. In fairness to the father, all out naman ang compliance nya. As for the airline, we also have to give credit na they really ensured the safety of everyone by going by their safety regulations. I think the challenge in situations like this is the capacity of every aircraft to address isolated medical scenarios. Kulang pa talaga ng enhancements in terms of transporting patients in the absence of air ambulance. The government has to look into this case din siguro on how we can upgrade. Di gaya kasi sa ibang bansa na talagang updated ang medical services nila in terms of patient transfer.

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    7. Hindi naman nakaintindi yung mga nagreact.... Me mga advised nga silang nakuha pero sa mga ground crew at flight attendants... Ang pinopoint out ko (1:13) is medical emergency Ito so dapat sa medical or doctors ng Cebu PAC nakipagcoordinate coz in the end Kung Hindi niyo nabasa at nacomprehend e yung doctor ng Cebu PAC din ang nagbigay ng go signal at final decision! Kapish???

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    8. Malamang outsourced yung pagbili nila ng tickets. Normally pag sa mismong ticketing office ka - tatanongin ka kung may special needs ba yung kasama mo or infant. Anyway, we had our seminar with flight safety. Kailangan talagang makikipag coordinate ka at least 24hours prior to flight date sa airline para hindi magka problema. MEDEVAC flights kasi medyo matindi ang preparation - kailangan may kasamang doctor. Kung may stretcher naman ang patient dapat sabihan ang airline para ma re-configure yung seats. Kung kailangan ng Oxygen, dapat regulated - hindi sya pwedeng mag exceed sa 5kg per cylinder kasi pwedeng sumabog yan. Mas iisipin ng captain ang safety ng majority kaysa sa iisang bata. Parehong may pagkukulang ang ground crew - maybe because outsourced din sila or hindi sila na briefed regarding MEDEVAC missions or DG (dangerous goods); at yung doctor / parent for not being able to coordinate everything prior flight date. FYI 11:03 - dapat ang patient may kasamag doctor (nya) at may pipirmahin na waiver yan sa Cebu pac.dapat may clearance sya na fit to fly from the patient's doctor. Walang kinalaman ang doctors ng Cebu Pac sa medevac mission ng patient. Ang coordination is between the airline (sa ticketing palang dapat may abiso na) and the patient's party. Anyway, tapos na yan.

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    9. 1:34 - To be honest, pag mga ganitong flights, dapat at least 12 hours ang preparation. Sa pag book pa lang ng ticket, sasabihan mo na yung airline ang condition ng patient since kailangan pala naka oxygen ang patient. Delikado kasing mag dala ng oxygen na hindi swak sa eroplano. At saka don't relay sa mga outsourced ticketing. Tawagan nyo mismo yung CSO ng airlin kasi bibigyan kayo ng checklist. Saka nasa website yung mga do's and don'ts ng emergency medical flights / passengers with special needs. And kailangan kasama ang doctor sa flight. 11:03 ang nagbiobigay ng go signal sa patient (fit to fly) ay ang mismong doctor ng bata since sya ang nakaka alam sa status nito. He has to sign a weiver na pwede mag travel ang bata. I hope naintindihan ng lahat ito. Coordinate through proper channels - hindi saka lang kayo nasa airport saka lang kayo mag tatanong. Mga outsourced din ang iba sa airport. madalas hindi sila trained sa mga ganitong bagay.

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  3. Naiyak naman ako dito. God bless you baby. Sana maging successful ang surgery mo.

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  4. Sana irequire na magkaron ng OHSAS ang lahat ng company sa Pilipinas! Magkaron man lang sana ng standard on how to do with situations like this. Para hindi nagkakaganito na iba ibang tao kausap, iba iba din requirement. Ang sama sa pakiramdam kahit nagbabasa lang ako.

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  5. Ano ba yan, hindi makatao!

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  6. CEBU PACIFIC IS THE WORST!!!! KACHEAPAN TONG AIRLINES NA TO!

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  7. kung may nangyari lang sa baby ewan ko na lang dyan sa cebu pacific na yan..pati ang Oxygen tank nila ipinag damot pa para sa isang 6 day old na baby.. asan ang mga puso ng mga ito!

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    1. 12:17am try to comprehend. Hence di mo naintindihan yung kwento.

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    2. Kung ako yung father ng baby, hinding hindi ko sila mapapatawad kung may nangyaring masama sa anak ko. For EMERGENCY lang daw yung tank nila, isn't that an emergency?! So ano pala ang emergency para sa kanila? Mga walang puso.

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    3. dapat kasi mag check sila sa website ng cebu pac. may hotline doon. saka may list doon kung anong requirements ng people with sepcial needs. We did that before nun sa lolo ko when we have to fly from Davao to Mnl. Hindi namin agad nilabas ang patient hanggat hindi klaro yung pag ayos ng flight. Nag double check kami sa requiemnts kasi alam ko may restrictions sa pagdala ng oxygen. kailangan kasi hindi over 5kg per cylinder ang O2 kasi pwedeng sumabog sya sa pag akyat ng altitude. Naka stretcher sya kaya pina reconfigure yung last row seats ng airplane. Hindi naman kami nagka prob noon. may lapses din yung kung sino man ang nag book ng ticket. Malamang hindi nya to sinabi sa ticketing na may patient sila. Siguro inisip ng kapitan ang kapakanan ng marami. Safety issue yung pag deny sa oxygen - hindi sa pinagdadamot. Hindi nga naman emergency yung sa bata kasi dapat talaga dala dala na nila yung tank. Ang sinasabi nilang EMERGENCY is what if during in-flight may atakihin ng asthma or heart attack - at nagamit yung oxygen nila. At sa mga nag iisip na dapat may extrang tank ang airline, bawal yun. Baka naging fire ball ang eroplano pag dating sa 10,000 ft.

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  8. This was just so inhumane. Yun lang. Like okay, a protocol is a protocol, it should be followed. Pero life of an innocent little one na yung nakasalalay eh. Pinayagan din sa huli, bakit di nila ipinagbigay alam sa mas nakakataas sa kanila agad agad, para di nasayang yung oras. Nakakagalit.

    I hope the little babe's alright. I'll be praying for you, dear.

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    1. langyang kapitan yan! Ang arte nya!

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    2. Kung safety ng nakakarami ang nakasalalay - I will follow the protocol. Kung sino man ang nag book ng ticket, dapat sinabihan nya yung airline na may patient sila at magdadala sila ng oxygen. 5kg per cylinder lang ang allowable. Pag lumampas dyan, baka sumabog yan dahil sa pressure pag dating ng 10K ft. At hindi pwedeng gamitin ng tank ng eroplano kasi papano kung may ibang tao sa eroplano mangailangan nito? Hindi naman emergency yung flight - pwede syang planuhin kahit 5 hour prior departure. They could have called cebu pac CSO para ma assist sila ng maayos.

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  9. She is a Pediatric Cardiologist

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  10. hindi rin totally kasalanan ng Cebu Pacific 'teh.... you should have done your homework before booking the flight, you could send someone there ahead of time and asked "what are your rules in oxygen chu chu chu " so prepared din kayo and hindi nagpa-balik-balik ng ganyan ... sumugal din kasi kayo .. high risk situation .. hindi rin ready ang Cebu Pac...

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    1. Ikaw binasa mo ba nang maayos ang post teh? The father was only advised to bring portable o2 daw ibig sabihin nagtanong sila. Mali lang yung sinabi sa kanya.

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    2. Jusko anon 12:19 di mo ba naintindihan kasi english? basa basa nga.. need mo ata reading comprehension!

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    3. mawalang galang na po 3:16am, hindi po ako si 12:19am pero makikisabat na po ako at ako po ay taga-airline pero hindi po taga-cebu pacific. meron po tayong sinusunod na medical requirements para makapagdala ng POC or portable oxygen concentrator. meron din pong angkop na specs para dyan na kailangang i-coordinate ng mga pasaherong nangangailangan nyan sa airline na sasakyan nila. pangalawa, dapat din pong isa-alang-alang ang edad ng sanggol. presurized po kasi ang eroplano at ang ''minimum'' na age requirement ay 16days old. ito po ay sa kadahilanan na maaaring hindi makayanan ng ear drums ng sanggol ang pagsakay sa eroplano. maaari po syang mabingi dahil dito. kung ipipilit po ng sariling doctor ng sanggol dahil sa ''emergency situation'' kagaya po nito ay kailangan pong pumirma ng waiver ang mga magulang at kailangang merong pahintulot ng sariling doctor bago pahintulutan ng airline na paliparin ang sanggol.

      kung ang lahat ng mga ito ay nasunod naman ng mga pasaherong nangangailangan ng POC, magiging smooth lang po ang pagsakay ng mga pasahero sa aircraft.



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    4. Anong hindi kasalanan ng Cebu Pac??? Ang dami nila pinagawa at pinabili tas ending di din nila papasakayin??? Bakit sa simula pa lang di sila nag instruct ng BEST OPTION. Para mabilis nakagawa ng paraan, para mabilis nakapag desisyon! Gugustuhin mo ba na pabalik balik ka sa WALA? Ang gugulo nila magbigay ng instructions kaya nagkaganyan. Pasa pasa siguro at paulit ulit...

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    5. Agree ako kay 12:19 at 11:22. There's no best option po 6:09. Sumunod tayo sa policy. Kung tutuusin dapat talaga sa booking palang, nag sabi na yung tatay (or kung sino man ang nag book ng ticket) na may patient silang kasama at sya na din ang mag tatanong kung ano ang requirments. Doon palang sasabihin na syo kung ano ang procedure. Yang mga MEDEVAC flights, kailangan at least 12hours preparation yan. Hindi pwedeng bigla - ayan, diba nagkagulo sila kasi nga biglaan. kahit sa Private Charter kailangan 12hours prior yung coordination. Baka hindi alam ng marami na sumasabog ang oxygen pag na pre-presure sya.

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  11. "The moment we stop fighting for each other, that's the moment we lose our humanity." :(

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  12. I'm sure they have documents to show to cebu pac like medical certificate from the attending physician/s of this poor baby. But my question is before they booked this flight have they informed the airlines that it is an emergency? If they did then these staff of cebu pac are really BAD not to treat this situation as emergency!!

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  13. Cebu PAC! When will you ever learn?!?!?!

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  14. this matter should have been coordinated with the airline beforehand. it must be hard for everyone involved to be in that situation but there was no mention of any coordination done with CEB before flying. the airline of course has protocols that they need to follow.

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    1. read it again, it was stated that the father was just advised to bring a portable O2, so meaning he contacted the airline beforehand pero mali ang advise sa kanya kaya nga sya nag complain kaso wala ding nangyari.

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    2. i've read it clearly my dear, the father was advised by whom? the doctor? the hospital? Obviously it wasn't the airline since they don't allow portable oxygen cylinders on board so why would they advise the father to bring such? you were assuming something was said by such and such when it wasn't even stated there. Don't make a conclusion based on your assumptions.

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    3. hindi ata specific na dapat max of 5kg lang ang allowable. Baka mis0informed ang groud crew - mga outsourced sila.

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    4. They should have coordinated the MEDEVAC mission at least 5 hours prior departure. Hindi ba sila nag declare na may patient sila upon booking? Baka naman doon na sila sa airport bumili ng ticket. If that's the case may pagkukulang ang parent and doctor. Kailangan kasi ide-declare mo yan sa airline na may patient silang kasama. Ang max allowable sa pag dala ng oxygen is 5kg lang. Pga ganitong cases hindi pwede ASAP flight yan. Pinaplano yan kasi maselan ang pag dala ng patient. I would rather follow protocols kaysa may mangyaring disgrasya sa eroplano crew and passengers. Mamaya dyan maging mitsa ng kamatayan pa yan ng mga pasahero.

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  15. Airlines really have strict rules when it comes to these things. Siguro lesson learned na lang din for all future passengers to advise ahead of time yung airlines pag may mga ganyang cases

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    1. It is stated in the post that the dad called the airline ahead of time and was told to just bring portable O2. This is clearly the fault of the airline for not clarifying it with the family.

      The family is truly lucky to have this nurse with them. Hope the baby is ok. God bless.

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    2. Correction 1:12... A Doctor, a pediatric cardiologist to be exact, nagbasa ka ba?! LOL LOL

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    3. @3:47 before you judge my comment, may I clarify that the original post had "nurse" as its heading. Huwaw kang judgmental. Nagbabasa Ako, huli Ka na nagcomment because the title was changed. LOL LOL LOL

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    4. So what is AHEAD OF TIME? one hour? two hours prior? Dapat nga a day before kasi MEDEVAC yan. Kahit ako hindi ko isasangkalan ang safety ng nakakarami dahil sa iisang tao. Follow protocols, mag tanong at mag coordinate para walang aberya. Obviously, habang binabasa ko yung Post - may lapses din ang patient's side. Bakit ka mag a-assume na pwedeng mag dala ng oxygen? Mag tanong ka muna sa CSO - saka wag mong ilalabas ang patient sa hospital habang di pa ayos ang coordination.

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  16. Grabe. I can almost feel their pain. I hope the baby is okay now.

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  17. I cried after reading this. I am a mother of a 4 month old baby and thank god my daughter is healthy. Pano kung ako ung nanay ng poor baby na to? nakakadurog ng puso...asan ang puso ng mga taong yan??? for god's sake! hayyyysst I don't know what to say anymore...this made me sad...

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  18. Sabi na nga ba mae-FP Ito. During medical emergencies and if the ground crew of Cebu Pacific can't decide the right course, why didn't they escalate the issue to the higher ups? The baby was barely hanging on, and the doctor is flying with them. Six days old and min 7 days to fly? The doctor is accompanying the ailing baby, she had calculated the risks already. You had stranded them 10 hours after also making the father run around till finally the family, the doctor, the nurse, and other passengers at the airport had to beg. Shame, shame on you Cebu Pacific airline as a whole for reducing the father to tears and your lack of urgency to assist in medical emergency.

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    1. CEB indeed has the worst customer service! Boo

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  19. god... whatever happened to humanity... ang sakit naman, esp to the parents.. sa dami ng complaints about CEB hindi ko sinubukang magpa book ng flight sa kanila. mas okay na sakin magbayd ng mejo mas mahal at least better naman ang service.

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    1. Me too, sa dami ng bad experience na nababasa, naririnig sa knla, and mismo ako naranasan ko, hndi ako sumasakay sa knla.. Atska palagay na natin may protocol sila to follow, lahat naman ginawa ng father eh, bakit umabot pa ng ganon katagal? May mali ang CEB. Dapat sa knla mag sara na, demanda sila, bayaran yung mag ama.. Lagi nila excuse yang mga ganyan. Pero sila mismo nagpapaliwanag, mali-mali at kulang-kulang..

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  20. sana sa ganitong pagkakataon, maisip na tayo-tayo ang dapat nagdadamayan. napakahirap maging mahirap sa bansang pilipinas. nakakaiyak.

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  21. tsktsk kami naman may panget na experience sa Zestair walang sapat na training ang mga staff na dapat alam ang gagawin sa ibat ibang sitwasyon haaiisst.. pagka hindi ka matulungan ng crew ng airline, ask for the superior na agad. mejo dapat may angas ka rin magdemand para mataranta sila, kung hindi nganga!

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    1. Ayyyy. Parang mali naman yang ganyang mentality. Dadaanin mo sa angas para mataramta???? Grabe. Why not understand the rules and regulation ng isang airline at kung entitled ka nga ba talaga sa service na "ineexpect" mo. Every people must have a job in the customer service field para maintindihan niyo at maexperience niyo being on their shoes.

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    2. 1:46 - ako pa syo, wag ka na mag eroplano... mag barko ka na lang. Walang pumipilit syo kung ayaw mong mag eroplano. Ang yabang mo! Ikaw kaya mag toka sa airline... baka sumakit ang ulo mo. Madaming pasaway at feelingerong pasahero - piso fare naman lang ang kaya. Mag private charter kayo o kaya lakarin nyo nalang!

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  22. Praying the baby's well and safe now...

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  23. Sa mga nagsabing hindi nakipag coordinate ang tatay with cebu pac pakibasa po ulit!

    "he was just advised to bring portable o2"

    we get it that protocols are protocols. Atleast they could have informed the family properly! Also sana man lang sinabi na nila na kailangan ng transformer malamang alam nila yun kesa pinabalik2 ang tatay. So heartless and inhumane. Disgusting!

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  24. ang mahal ng air ambulance!

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  25. Darn! Kung may proper health care lang sana sa Pinas malaking bagay yun kaso wala. Dugo at pawis muna bago ka makakuha ng benefits na dapat sana kahit papano meron na sa laki ng tax na binabayaran ng mga employees. Kaso hindi, ang taas ng tax bukod pa bayad sa SSS, Philheath etc.

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  26. I'm a nurse too and I understand the frustration of the nurse pero sana nagcoordinate man Lang yung nurse beforehand para naiwasan yung ganyang situation lalo na very strict ang airline rules. Hospital to hospital transfer nga kailangan may notice Diba. But the airline management should also have step by Step rules on how to react should those conditions/scenarios arise. And I think whoever booked the ticket can specify any special circumstances na kailangn iaccomodate ng airline. But I hope the baby is doing fine.

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  27. Magkaiba kasi ang portable O2 (tank) sa portable O2 concentrator (manually operated) Dun nagkagulo. Yung tank is considered Dangerous Good so no commercial airline will allow that onboard. About sa tank naman sa loob ng eroplano, is for emergency in any phase of the flight. It means yung hindi inaasahan. Kasi yung sa case ng baby, oo emergency pero anticipated na yun, required tlga yung bata na magoxygen. Dapat nalinaw agad kung ano ang bawal sa hindi. Sensitive ung case ng bata hindi basta basta lang. So dapat during booking palang nakipagcoordinate sila ng maayos. Dapat full and complete ang details ng medical case so they could comply with the Airline's SOP. 6 days old is definitely not allowed inflight kasi pressurized ang eroplano, sa age ng baby di pa fully developed ang internal organs nyan na pwedeng makasama. Merong medical doctor ang mga hospitals at meron ding flight surgeon ang bawat airline. Naiwasan sana tong ganito kung maayos ang communication ng both parties. At pinakahuli, di dapat sisihin ang mga cabin crew at piloto dito dahil ginawa lang nila trabaho nila, SAFETY ng LAHAT ng pasahero nila.

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  28. As a pediatric icu nurse, i know how critical it is to look after cardiac babies especially their oxygen needs. But i also used to work as an ambulance/ER nurse, and protocol would be to contact the airline and coordinate what the patient needs usually a day or days before the scheduled flight. At times, airlines would even ask for doctors' diagnosis to be faxed to them so they could anticipate what the patient needs. There was clearly a misunderstanding or miscommunication on what kind of oxygen source the patient would be allowed to have inside the plane. And this could have been prevented if the family had coordinated with the airlines a day prior. A cardiac baby being transported is a serious matter that needs real and meticulous planning. The airline only followed their protocol. I couldnt fault them for that.

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